| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I set time lapse as 1 second? | 2023-03-22 | According to the app settings your minimum setting is 10 seconds. | Amazon Customer | 2023-03-22 |
| Can I set time lapse as 1 second? | 2023-03-22 | These Cameras are garbage. You can't see anything because the wont stay connected and the sd card keeps getting errors. Don't buy this. | Brad Roy | 2023-03-22 |
| Can I set time lapse as 1 second? | 2023-03-22 | Hello. Afraid not, The duration of the time-lapse can be set from 1 minute to 830 days, and the interval can be set from 10 seconds to 6 hours.xa0 You can set thexa0 For more details, please refer to the link below.xa0 https://support.reolink.com/hc/en-us/articles/900002834583 | ReolinkDirect | 2023-03-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | You can select that option in the camera settings. This must be done for each camera installed as wanted. | Amazon Customer | 2023-01-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | Yes, it does. However you need to turn on siren under settings when you download the software | Devon A. Huggins | 2023-01-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | You can set it to alarm, if movement is detected on your phone, then you can tell the person over the speaker to leave. | Kaptainjack | 2023-01-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | You can set it to go off automatically or manually. | Kris Goodwin | 2023-01-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | yes it does. You have the option to not set off as well. | Louise A. Monro | 2023-01-25 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | Hello. Yes, it can sound a siren when detected motion/vehicle/person. For how to set it up via the Reolink app, please refer to the attached video. | ReolinkDirect | 2023-01-26 |
| Does this camera sound a siren when an outside intruder occurs? | 2023-01-25 | Yes. That is an option you can toggle on and off. | Mike Christopherson | 2023-01-26 |
| Do I need a wifi router or can this link direct to my tablet? | 2022-11-01 | Hello. This camera supports 2.4/5GHz WIFI. If your tablet hotspot is stable, you can also connect this camera to the hotspot, refer to: https://support.reolink.com/hc/en-us/articles/360012002713. | ReolinkDirect | 2022-11-02 |
| Does this work on 5 gigahertz? I just want to make sure. It says in title it does | 2023-06-11 | I have it connected to 2.4g but 5g is in the available networks | Jeffrey P. | 2023-06-11 |
| Does this work on 5 gigahertz? I just want to make sure. It says in title it does | 2023-06-11 | Yes it does. That is why we bought it. It works great. | Joyce A Dyer | 2023-06-11 |
| Does this work on 5 gigahertz? I just want to make sure. It says in title it does | 2023-06-11 | Yes mine works on 5gigahertz | Richard Burton | 2023-06-11 |
| Does this work on 5 gigahertz? I just want to make sure. It says in title it does | 2023-06-11 | Hello. Yes. This 2K outdoor security camera work on 5Ghz wifi. | ReolinkDirect | 2023-06-16 |
| Can the argus pt be mounted to the ceiling instead of a wall? | 2023-04-28 | Yes. There is a template to help you know how to mount it. | Joyce A Dyer | 2023-04-28 |
| Can the argus pt be mounted to the ceiling instead of a wall? | 2023-04-28 | Hello. Yes, you can install this battery-powered security camera on the ceiling. Please refer to https://support.reolink.com/hc/en-us/articles/900004312846-How-to-Install-Reolink-Argus-PT-Go-PT-Go-PT-Plus-KEEN-Ranger-PT/ | ReolinkDirect | 2023-04-29 |
| Will it be water safe when plugged constantly to the wall ? | 2022-09-05 | Hello. Yes, this 5Ghz wifi camera can work outdoors with the waterproof rating of IP64. Besides, the best way to install the camera is to install it upside down in order to prevent water from flowing into the microphone hole. | ReolinkDirect | 2022-09-07 |
| Whats the difference between the 179.99 and the 159.99 model? Ones black & ones white and they both include the solar panels in the listing I checked. | 2022-10-10 | Hello. The camera in B0B96ZG6QT only supports 2.4Ghz wifi. If we misunderstand you, please kindly contact us by Amazon message so that we can help you better. | ReolinkDirect | 2022-10-10 |
| Whats the difference between the 179.99 and the 159.99 model? Ones black & ones white and they both include the solar panels in the listing I checked. | 2022-10-10 | It’s the color, makes the price was all I could see . I have the white one, and it works fine. | Kaptainjack | 2022-10-10 |
| Whats the difference between the 179.99 and the 159.99 model? Ones black & ones white and they both include the solar panels in the listing I checked. | 2022-10-10 | The one you mention is on sale today at 127.00---no solar panel included--that is the difference you mentioned--the 179.00 has no solar panel | Tom | 2022-10-11 |
| Any issues charging the device? Charger doesnt go all the way. Is that normal? It blinks green to charge but it’s not charging. | 2023-02-20 | Return it. These cams are garbage. I have had nothing but problems with connectivity. The SD card will not stay formatted. The motion sensing range is too short. These have missed 2 separate theft events because of sd card and wifi problems. | Brad Roy | 2023-02-20 |
| Any issues charging the device? Charger doesnt go all the way. Is that normal? It blinks green to charge but it’s not charging. | 2023-02-20 | Should charge all the way. Could be a weak solar panel. | John H | 2023-02-20 |
| Any issues charging the device? Charger doesnt go all the way. Is that normal? It blinks green to charge but it’s not charging. | 2023-02-20 | Hello. Please kindly replug the charging cable to see whether the charging led light is stable. If still can't work, we would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" to find us. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-21 |
| Any issues charging the device? Charger doesnt go all the way. Is that normal? It blinks green to charge but it’s not charging. | 2023-02-20 | How are you charging it? Don't know what you mean by 'doesn't go all the way.' If solar it needs 5-6 hrs minimum a day of good sun. | Hawgdog | 2023-02-24 |
| Can you hard wire to modem vs wifi? | 2022-09-25 | That is a no. | RAM | 2022-09-26 |
| Can you hard wire to modem vs wifi? | 2022-09-25 | Hello. Reolink Security Camera Outdoor Argus PT needs to be configured with Wifi, and it could not be hard-wired to the modem. If you need a camera that could be hard-wired to the modem, you may consider E1 Outdoor: https://www.amazon.com/gp/product/B09C8735S8 Instead of battery-powered, E1 Outdoor needs to be plugged into the outlet with the supplied DC 12 adapter. | ReolinkDirect | 2022-09-26 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | No, only 1 app is required for all cameras | Richard Burton | 2023-04-25 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | I am not familiar with the Reolink Outback, however I think the Reolink app should work for all their cameras | JR | 2023-04-25 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | You can add multiple cameras to the camera app. | Amazon Customer | 2023-04-25 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | No! | Amazon Customer | 2023-04-25 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | Yes you do, I’m sorry I ever brought these cameras all I’ve have is problems with them. And the cameras I have are expensive I’ve had blink cameras that are cheaper and way better | Robert J. | 2023-04-25 |
| I have a reolink camera outback do i need to download another app? | 2023-04-24 | Hello. You can add as many Reolink cameras or NVRs to Reolink App as you want, no need to download another app. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. | ReolinkDirect | 2023-04-28 |
| how far from wifi router can it be? | 2022-09-13 | I have two, around the home they are about 75 feet. Now at my shop since it is metal, it is hard to get the wifi signal and I need to put another access point outside. In a test run to the shop, it received a signal around 100 ft from the home then decreased a lot. | Radar250 | 2022-09-13 |
| how far from wifi router can it be? | 2022-09-13 | I do not know how far but mine is outside and 20 feet from router. I am on 5.0ghz and if you have a 2.4 ghz it has a longer range, also my router is dual band 5.0 and 2.4 ghz. | fireman453 | 2022-09-13 |
| how far from wifi router can it be? | 2022-09-13 | I'm not exactly sure of the furthest distance, but in my old residence I had my router up on the top floor and the camera was outside attached to the deck which was 2 floors down and roughly about 30 feet away at least. | JB | 2022-09-13 |
| how far from wifi router can it be? | 2022-09-13 | Hello. The wifi distance for this Reolink 2K Security Camera Outdoor is 70-80 meters. This data applies to the environment: Unobstructed, free of interference. However, the WiFi signal can be easily affected by the environment. The actual distance you can get relies on your camera's working environment. And the key point is the WiFi coverage of the router, if the router cannot reach that far, we're afraid the camera will not be able to work as well. It's advised to upgrade or relocate your WiFi router if you run into signal issues. | ReolinkDirect | 2022-09-14 |
| Any one know the the size of the screw/bolt that mounts the camera to its mounting base? 1/4”-20? | 2022-10-03 | Hello. If you mean the screw/bolt where the bracket and the camera are connected, the spec is 1/4”-20UNC*L23MM. | ReolinkDirect | 2022-10-04 |
| I need the 2.4 / 5 ghz band to use in my system. The "black" model has this but checking the white "white" model specs it's only 2.4 ghz. Why? | 2023-05-08 | Hello. The white version supports 2.4/5GHz WIFI, there is a mistake on the listing, and our colleague will modify it soon, thank you very much for your correction. If you have other concerns, please feel free to contact us via Amazon message. | ReolinkDirect | 2023-05-10 |
| I bought 2 of these cameras and they're connected and working great while viewing live. Is there a setting I can capture photos for motion? | 2023-02-24 | Yes, there’s an “icon” you tap that records! Works great, we love them! | Grandma | 2023-02-24 |
| I bought 2 of these cameras and they're connected and working great while viewing live. Is there a setting I can capture photos for motion? | 2023-02-24 | While there is something or someone in the camera's specific zone of activation,with a 128GB chip loaded in, it will capture video motion in it's playback mode | Tom | 2023-02-24 |
| I bought 2 of these cameras and they're connected and working great while viewing live. Is there a setting I can capture photos for motion? | 2023-02-24 | Yes I think I saw a setting for this but please don't hold me to it | gallsatx | 2023-02-24 |
| I bought 2 of these cameras and they're connected and working great while viewing live. Is there a setting I can capture photos for motion? | 2023-02-24 | Hello. Yes, you can set up the email notification with the attachment of a picture for the solar power security camera via the Reolink app to get motion capture. For how to set it up, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360004189434 | ReolinkDirect | 2023-02-25 |
| Is there an app for this camera that runs on Linux? | 2022-12-17 | I'm not familiar with that application, so, I don't know. You may contact Reolink directly or go to the webpage which has extensive information about their products. All I can tell you is that the product is amazing. No complaints at all! | MM | 2022-12-17 |
| Is there an app for this camera that runs on Linux? | 2022-12-17 | Reolink has their own app. It is downloaded with the instructions and works best with an Andriod phone. | Tom | 2022-12-17 |
| Is there an app for this camera that runs on Linux? | 2022-12-17 | Hello. Sorry, Reolink software is indeed not compatible with the Linux system. You could download Reolink Client on Windows or on Mac. | ReolinkDirect | 2022-12-19 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | Hardly any noise. | John H | 2023-05-04 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | It's very quiet. Almost no noise. | Richard Burton | 2023-05-04 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | I haven't noticed any noise from the camera. | Amazon Customer | 2023-05-05 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | My cameras are mounted outside and don’t appear to be very loud. However, if you are putting these inside it might be more loud. | JR | 2023-05-05 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | Hello. That mainly depends on the actual situation so there is no specific parameter. In general, this battery-powered wifi camera will not make a huge noise when it pans/tilts. | ReolinkDirect | 2023-05-06 |
| how much noise does the pan/tilt make? Considering this for elderly relative in nursing home. It doesn't need to "hide", but noise might confuse her | 2023-05-04 | The noise is negligible unless you’re 1-2 feet away and then it’s still slight. | Mike Christopherson | 2023-05-06 |
| Does this model have a mark and auto pan function ? The older version I have does not. From the pictures it looks like this one does have it. | 2022-10-14 | Hello. All battery powered cameras do not support preset and cruise function, because that will drain the battery quickly. If you want a model that can cruise and preset, you may consider a non-battery powered model like RLC-523WA WIFI camera: https://www.amazon.com/dp/B095RRDYGV. | ReolinkDirect | 2022-10-15 |
| Does this model have a mark and auto pan function ? The older version I have does not. From the pictures it looks like this one does have it. | 2022-10-14 | Yes. We love it. We bought 2 | Rosemary Dingess | 2022-10-16 |
| Does this model have a mark and auto pan function ? The older version I have does not. From the pictures it looks like this one does have it. | 2022-10-14 | Yes. We love it. We bought 2 | Rosemary Hinton | 2022-10-16 |
| Can the camera do time lapse? What are the time lapse options? | 2022-11-01 | Hello. Yes, this 2K security camera supports time lapse. The scene for time laspse capture can be event/people/traffic, moving clouds, sunrise, sunset, construction, blooming or you can customize the scene, you could refer to: https://support.reolink.com/hc/en-us/articles/4409091123481. | ReolinkDirect | 2022-11-02 |