| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this work if i buy from us and take it to india? the solar panel works well in india? | 2023-04-01 | Yes it would work anywhere | Botflyguy | 2023-04-01 |
| Will this work if i buy from us and take it to india? the solar panel works well in india? | 2023-04-01 | Hello. Yes, this wireless security camera can be installed in India, and the solar panel can also work with this camera in India. You could also remote access this camera no matter you are in the US or in India, just to make sure that the camera is connected to the network. | ReolinkDirect | 2023-04-01 |
| Will this work if i buy from us and take it to india? the solar panel works well in india? | 2023-04-01 | There is sun in India too so it should work as long as you have internet and a power source to charge it if it dies from lack of sun. I don’t know if outlet plugs are different there, you may need an adapter. | Jen | 2023-04-02 |
| Will this work if i buy from us and take it to india? the solar panel works well in india? | 2023-04-01 | The solar panel will work wherever there is sufficient Sunlight. | Patrick Calderaz | 2023-04-02 |
| How many cameras come | 2023-03-07 | One | Happylake | 2023-03-07 |
| How many cameras come | 2023-03-07 | Just one camera is included. But very good quality. | Figster | 2023-03-07 |
| How many cameras come | 2023-03-07 | You get 1 camera and 1 solar panel with a 10 ft (3M) cable. | Maria Teresa | 2023-03-07 |
| How many cameras come | 2023-03-07 | They are sold individually, so one per box. | Heilda | 2023-03-07 |
| How many cameras come | 2023-03-07 | Only one | Wendy | 2023-03-07 |
| How many cameras come | 2023-03-07 | One camera and one solar panel comes in the package. | NishanU | 2023-03-07 |
| How many cameras come | 2023-03-07 | Hello. This package will include one Argus 3 Pro camera and one solar panel. | ReolinkDirect | 2023-03-08 |
| How far (in feet) does the camera record or react? | 2023-01-02 | You can turn the motion sensing from about 30 feet to five feet via phone app. But camera takes 2 seconds from detecting motion to wake up and start recording. | John I. | 2023-01-02 |
| How far (in feet) does the camera record or react? | 2023-01-02 | Mine records 40-50 feet from the camera easy | Botflyguy | 2023-01-02 |
| How far (in feet) does the camera record or react? | 2023-01-02 | Hello. The longest detecting distance of PIR motion sensors is 33 feet s for moving and living things and 50ft for moving vehicles. And the PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height is 2-3 meters. | ReolinkDirect | 2023-01-03 |
| How far (in feet) does the camera record or react? | 2023-01-02 | Mine picks up deer at night from up to 20ft I’d say, vehicles or people in the daytime a little further than that | julia | 2023-01-05 |
| What is the average life of the battery? | 2023-04-16 | Depends on how u use it. If u record to memory chip and stay connected to wifi all the time this will reduce the on time. I get ~2 days when my solar panel gets covered with snow. | Car guy | 2023-04-16 |
| What is the average life of the battery? | 2023-04-16 | The battery is charged with the solar panel so I assume it will last a,long time | Thomas Urso | 2023-04-16 |
| What is the average life of the battery? | 2023-04-16 | Depending on usage, it will vary. I have 7 Argus Pro’s 2 and 3’s, which I record the maximum 30 second clips, and 5 of the cameras I’ve had for over 3 years. All of them have their own solar panels, and batteries are still holding a charge throughout the night. | Steven Burns | 2023-04-16 |
| What is the average life of the battery? | 2023-04-16 | With the solar and plenty of sun, it’s always charged but without solar and depending on how you set up sensitivity, probably 3-6 months | JP | 2023-04-16 |
| What is the average life of the battery? | 2023-04-16 | Hello. The life of the battery is influenced by many factors and also varies depending on your settings, usage, and working environment. With normal use(Trigger 30 times a day, each recording lasts 15 seconds), one full charge, the batteries last for about 3 months. With continuous triggering and one full charge, the batteries last about 13 hours. | ReolinkDirect | 2023-04-17 |
| What is the average life of the battery? | 2023-04-16 | I have the solar panel connected and it gets about 8 hours of direct sunlight so it is always over 95%. Installed about a month ago. | J. K. McConnell | 2023-04-17 |
| How many watts is the solar panel producing? | 2023-03-11 | Specification of Solar Panel The max output voltage of the Reolink Solar Panel is 6V. The standard working voltage of the Reolink Solar Panel is 6V # 0.3V. The max current of the Reolink Solar Panel is 530MA. The max power of Reolink Solar Panel is 3.2W The working efficiency of Reolink Solar Panel is 19.50% These specs were taken from the Reolink site, but I have not measured the output for myself. This should be a standard output for the solar panel. | Steven Burns | 2023-03-11 |
| How many watts is the solar panel producing? | 2023-03-11 | Hello. The solar panel will produce about 3W. | ReolinkDirect | 2023-03-14 |
| Purchase Argus 3 can't connect t mobile home internet | 2023-02-17 | Hello. Sorry for the inconvenience it may cause. Please kindly note that Argus 3 camera can only support 2.4ghz wifi while Argus 3Pro can support 2.4ghz and 5ghz wifi. Please refer to the below link to set up the camera again.https://support.reolink.com/hc/en-us/articles/360007948173 If still can't work, please contact us via Amazon message to further discuss this issue. You may click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-17 |
| Purchase Argus 3 can't connect t mobile home internet | 2023-02-17 | I had the Same Issue . Insufficient Bandwidth as It turns out In My case ! My ISP said I could Only connect 5 devices with my bandwidth. I would have to UP my bandwidth to 1GB to connect ALL my cameras with the current TVs and other devices I have . Although Your EXACT circumstance MAY be different. That was My particular experience. They DO HAVE One HELL of a Good Product thought ! | Patrick V Touchon | 2023-02-17 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | I wouldn't, I think it needs a sturdy base. I don't know how secure the hooks would be? | Amazon Customer | 2023-06-03 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | You can install the camera on any surface. I’d recommend using the proper screws to be used on the siding fof mounting. Do not use the screws come with the camera. | NishanU | 2023-06-03 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | Sorry, I returned it and bought a ring instead. | William W. Onley | 2023-06-03 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | How are you going to attach the camera to the metal vinyl hooks? Do you also have the solar "panel" to go along with the camera? Thus, the solar panel will also need to attach to the vinyl hooks. Can you supply a picture of the hooks? That's the best I can do for you without seeing what the metal hooks exactly look like. | Mel Monkelis | 2023-06-04 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | It is very lightweight and doesn’t need heavy screws. Ours is installed on a porch post using the provided strap without any damage to the structure. | julie NC | 2023-06-04 |
| Will this camera install on vinyl siding using non-damaging metal vinyl hooks? | 2023-06-03 | Hello. If you want to install the Wireless Outdoor Argus 3 Pro on the wall, it is recommended to drill holes for fixing it. Here are several different installing ways for your reference: https://support.reolink.com/hc/en-us/articles/9489412127897-Getting-Started-with-Argus-PT-2K-2-4GHz-5GHz-Argus-PT-2K/ | ReolinkDirect | 2023-06-07 |
| The Apple Store reviews for the app for this device are terrible. should I still buy it because the device reviews are above average? | 2023-06-03 | I have no issues with the app. Other than when one goes to save video u loose the first few seconds. They r aware and I guess working on a fix. | Car guy | 2023-06-03 |
| The Apple Store reviews for the app for this device are terrible. should I still buy it because the device reviews are above average? | 2023-06-03 | I will honestly say that this camera is amazing! The clarity of the video is one of the best. I own a ring and an arlo and am removing those to purchase another one of these | solmaz z | 2023-06-04 |
| The Apple Store reviews for the app for this device are terrible. should I still buy it because the device reviews are above average? | 2023-06-03 | Hello. Our R&D team has been optimizing our products through firmware upgrades or APP updates. We are also committed to providing quality service to our customers. If you encounter any problems during use, we will actively help you. Any problem, please contact us via Amazon Message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-07 |
| What is the expected life of the non-replaceable battery? Can the camera be returned to Reolink when the battery finally dies? | 2023-04-16 | Hello. The battery life of this wifi security camera is affected by many factors and also varies from your settings, usage & working environment. So it's hard to tell the specific expected life. And we offer a 2-year warranty for products purchased from our store. If you meet any problems with this camera, please contact us via Amazon message first. Once we confirm it's defective, we will honor the warranty. | ReolinkDirect | 2023-04-16 |
| Any major differences between this and the older/bigger version, other than this one records in 2K and the other one has a max resolution of 1080p? | 2023-04-25 | Hello. Other differences are as below: a. Argus 3 works with 2.4GHz wifi. Argus 3 Pro works with 2.4/5GHz wifi. b. Argus 3 1080P doesn't support person/vehicle detection but Argus 3 pro supports it. | ReolinkDirect | 2023-04-28 |
| Where do I find the chart to schedule the time I want alerts? | 2023-06-10 | In the app l, go to settings, then under notification settings select push notifications. Turn push notifications on and and the schedule will appear. Select schedule and the chart will appear | Runner61627 | 2023-06-10 |
| Where do I find the chart to schedule the time I want alerts? | 2023-06-10 | Hello. First, please go to Settings > PIR Motion Sensor to enable the PIR and set PIR schedule for the 4MP Solar Security Camera Argus 3 Pro. And then you can set a push schedule for the camera by referring to https://support.reolink.com/hc/en-us/articles/360018951373-How-to-Set-up-Push-Schedule-via-Reolink-App/ | ReolinkDirect | 2023-06-16 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | Depending on the sensitivity set for the camera, which my Argus Pro 3 camera’s are set to 100 percent, it sends the notification right away and I have all my cameras set to 30 second clips. My Wi-Fi is Verizon 5G, which connectivity is great. | Steven Burns | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | Only About 2 seconds usually. | Patrick Calderaz | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | Within a few seconds | JP | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | You would need to turn on both recording and notifications, they are options. Viewing the camera requires opening the app and clicking the right hand button underneath the screen shot. | Graham | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | Immediately when the camera is passed | Mighty Mike | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | The notification comes up the moment motion is detected and the recording starts at the same time | julia | 2023-04-09 |
| Important! i have very good wifi, so i want to know how long it takes before recording starts and when notifications received? thank you. | 2023-04-09 | Hello. Please note that Reolink battery-powered camera will enter the standby mode to save the battery life when no motion triggers or the user accessing. When motion triggers or the user accesses the camera, the camera will wake up and start previewing or recording. The wake-up time is about 0.8 seconds. The camera will start recording to the sd card and send an alarm as soon as it is triggered and wakes up. Feel free to contact us via Amazon message if you need any assistance. | ReolinkDirect | 2023-04-10 |
| Where is the product made? | 2023-05-10 | China | Frank M. | 2023-05-10 |
| Where is the product made? | 2023-05-10 | The box says "Made in China". | J. K. McConnell | 2023-05-10 |
| Where is the product made? | 2023-05-10 | Do not care where it was made as it works great. | Thomas Urso | 2023-05-10 |
| Where is the product made? | 2023-05-10 | Hello. This battery-powered wifi camera is made in China, which is suitable for daily usage. If you have any further questions, please feel free to contact us via Amazon message. You can enter this link and click "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-12 |
| I have argus 2e in front of my property. there is evidently a delay in detection and start of recording. what can i do? | 2022-12-05 | Nothing. This is a known issue that Reolink ignores. | Car guy | 2022-12-05 |
| I have argus 2e in front of my property. there is evidently a delay in detection and start of recording. what can i do? | 2022-12-05 | If you increase the PIR detection it should increase the zone it detects. Also there’s a Reolink users group on Facebook that is very helpful . | Carol A. Anderson | 2022-12-05 |
| Can the camera be returned to reolink for battery replacement when it dies? | 2023-04-16 | Reolink has a 2 year warranty, and when you purchase a camera, they offer extended warranty. | Steven Burns | 2023-04-16 |
| Can the camera be returned to reolink for battery replacement when it dies? | 2023-04-16 | Hello. Reolink provides a 2-year warranty and 30-day return & refund for this Security Camera Outdoor under Reolink Warranty Policy. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkDirect | 2023-04-17 |
| Can this camera do 24/7 youtube streaming? | 2023-06-13 | Probably not directly but you can download them then upload the videos to YouTube | Bob M | 2023-06-15 |
| Can this camera do 24/7 youtube streaming? | 2023-06-13 | Hello. This battery-powered security camera does not support 24/7 youtube streaming. It's suggested to operate the camera via Reolink software. | ReolinkDirect | 2023-06-18 |
| "how do i install argus 3 in vinyl siding and brick including solar panel "without drilling | 2023-03-29 | Hello. We have included the strap for the brackets of the camera and solar panel. If the bracket can't be installed by the screws included, you can refer to the below link to install it via the strap. https://support.reolink.com/hc/en-us/articles/9604117628697 And we also include a stand bracket to place the camera on the surface. | ReolinkDirect | 2023-03-29 |
| can this be modified to use on wifi equiped tow vehicle and set 24/7 recording on the timer tab in the app using a sd card? | 2023-05-03 | If the wifi is on 24/7 the camera will work. I had a problem inserting the SD card but it should be fine | Thomas Urso | 2023-05-03 |
| can this be modified to use on wifi equiped tow vehicle and set 24/7 recording on the timer tab in the app using a sd card? | 2023-05-03 | I don’t see why not. U need 2 or 5 gig wifi and a power source. In this case the sun. 24/7 recording is an option however I don’t know how long the loop will be. | Car guy | 2023-05-03 |
| can this be modified to use on wifi equiped tow vehicle and set 24/7 recording on the timer tab in the app using a sd card? | 2023-05-03 | Hello. It can connect to 2.4/5GHz WIFI and record to the SD card when detecting a motion, but it cannot record 24/7 since it is a battery-powered camera, continuous recording will drain the battery fast. | ReolinkDirect | 2023-05-03 |
| can this be modified to use on wifi equiped tow vehicle and set 24/7 recording on the timer tab in the app using a sd card? | 2023-05-03 | With wifi it should work anywhere however It doesn’t record 24/7. It’s only motion activated. | Jen | 2023-05-03 |
| can this be modified to use on wifi equiped tow vehicle and set 24/7 recording on the timer tab in the app using a sd card? | 2023-05-03 | It works wherever there is Wi-Fi . You can use it either with solar charger or direct constant dc voltage input by using the USB charger that comes with it. | NishanU | 2023-05-03 |
| Does this camer come with a silicone cover or need one? | 2023-04-25 | It doesn't need one. | IwinYouwin | 2023-04-26 |
| Does this camer come with a silicone cover or need one? | 2023-04-25 | You don't need one. It is waterproof. | Mike B. | 2023-04-26 |
| Does this camer come with a silicone cover or need one? | 2023-04-25 | You do not need one. | Allen L. Barker | 2023-04-26 |
| Does this camer come with a silicone cover or need one? | 2023-04-25 | Hello. Sorry, this security camera does not come with a silicone cover, and we also don't sell one currently. This camera is IP65 weatherproof, you may use it outdoors. | ReolinkDirect | 2023-04-28 |
| Should I be recording 24/7 or only when there is motion? | 2023-06-10 | With my system (5 cameras) I record when motion only. You can set the sensitivity so it will pick up only what you are concerned about. I also got a cloud storage that keeps large number of recorded captions. My front camera is set to document every car or person passing by in street or sidewalk. | Steven Canter | 2023-06-10 |
| Should I be recording 24/7 or only when there is motion? | 2023-06-10 | Only when there is motion. The camera is designed to detect 'events' that are recorded and you can set the sensitivity so that (for example) blowing tree branches won't record. Or, you can delete a section from the camera field of view that you do NOT want to record (a street with constant car movement). But if a car pulled off the street and then into your driveway, it WOULD record. But to answer your basic question: there's no value in 'recording' everything 24/7. | Christopher Van Veen | 2023-06-10 |
| Should I be recording 24/7 or only when there is motion? | 2023-06-10 | I think that depends on what you want to see. If you want small wildlife that May not set it off, then 24/7. If you’re only looking for people or larger objects, then just motion. | MBH | 2023-06-10 |
| Should I be recording 24/7 or only when there is motion? | 2023-06-10 | Hello. Reolink battery-powered cameras only supports motion detection records, and don't support continuous records (24*7 record). If you want to continuously record, you may consider a mains powered camera. | ReolinkDirect | 2023-06-13 |
| The battery can't be removed or replaced? Do you have to remove the camera to recharge with a power adapter? | 2022-12-08 | Camera is not designed for easy replacement of battery. Our camera stays plugged into the solar panel and it is always 100% charged. | MOJO | 2022-12-08 |
| The battery can't be removed or replaced? Do you have to remove the camera to recharge with a power adapter? | 2022-12-08 | Hello. Yes, the battery inside this camera is irremovable. You can connect this Spotlight Night Vision camera to the solar panel to receive a continuous power supply, no need to take it down to charge it. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-12-10 |
| Screw size for mount what screw size do I need for the mount? | 2023-02-24 | The hardware that comes with the systems is the usual China crud. Strips brakes etc. My recommendation is stainless steel #6 or 8 head configuration will b depending on what u purchase. The remaining components are if good quality. Good luck | Car guy | 2023-02-24 |
| Screw size for mount what screw size do I need for the mount? | 2023-02-24 | The camera comes with a set of screws; however I didn’t use them to mount on wood. I used 1 and 1/4 inch long #2 wood screws which works better mounting on wood. | NishanU | 2023-02-24 |
| Screw size for mount what screw size do I need for the mount? | 2023-02-24 | The mounting hardware is included with the camera and solar panel. They are just standard phillips head wood screws, I'm guessing #6 or #8. | music lover | 2023-02-24 |
| Screw size for mount what screw size do I need for the mount? | 2023-02-24 | item ships wit mounting hardware. you can use #8 screws as an alternative. | alg | 2023-02-24 |
| Screw size for mount what screw size do I need for the mount? | 2023-02-24 | Hello. Please don't worry. We will include the mounting screws for the bracket in the package no need to purchase them separately. | ReolinkDirect | 2023-02-25 |
| Will this camera work with a reolink nvr on the same network? | 2023-03-27 | These do not work with an NVR system. Not compatible, they need to be IP cameras to work with an NVR. | Steven Burns | 2023-03-27 |
| Will this camera work with a reolink nvr on the same network? | 2023-03-27 | Hello. No, the Reolink battery power security camera can't work with NVR. You can insert the sd card and up the cloud storage to save the recording video. | ReolinkDirect | 2023-03-28 |
| Can you select a recording time, say during the night, for example? | 2023-04-25 | I don’t think so. However, with the memory chip installed, it does record events triggered by motion. I have validated that this is working. | Jon Roock | 2023-04-25 |
| Can you select a recording time, say during the night, for example? | 2023-04-25 | Hello. Reolink battery-powered cameras don't support continuous records (24*7 record). It only supports motion detection records. Therefore, you could make the camera record during the night, and you can only set up the camera to record when detecting a motion only at night, refer to https://support.reolink.com/hc/en-us/articles/6734673920921. | ReolinkDirect | 2023-04-28 |
| Puedo poner la cámara y el panel solar en el carro? | 2023-02-20 | Hola. Lamento decirle que la cámara no es buena para montarla dentro de un automóvil para monitorearla. Los LED/focos IR se reflejarán y la visión nocturna no se podrá utilizar. Además, el sensor PIR no funcionará a través del cristal de la ventana. Así que es difícil detectar un intruso más allá del cristal. | ReolinkDirect | 2023-02-21 |
| Will this camera work via Bluetooth alone? | 2023-02-09 | Yes it works great blue tooth alone. | Mighty Mike | 2023-02-09 |
| Will this camera work via Bluetooth alone? | 2023-02-09 | Hello. No, this solar security camera can only connect to the network via the 2.4/5Ghz wifi, can't work with Bluetooth. | ReolinkDirect | 2023-02-11 |
| does this support 5G | 2023-02-19 | Yes it does but for some reason mine gets a way better signal on the 2.4G...also heads up it does not support 24-7 recording even on my memory card so it does me no good | Jamie | 2023-02-19 |
| does this support 5G | 2023-02-19 | Yes, I think it does. | Happylake | 2023-02-19 |
| does this support 5G | 2023-02-19 | Yes it does. It’s a great camera. | Tanya Lawson | 2023-02-19 |
| does this support 5G | 2023-02-19 | Hello. This battery security camera can support 5Ghz wifi as well as 2.4Ghz wifi. After connecting this camera to Internet wifi, you can view the camera remotely (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. | ReolinkDirect | 2023-02-20 |
| At a later time once internet/wifi is back, can i access the locally stored videos that were recorded during a power outage? | 2022-12-08 | I would think that if you had your SD card installed, you could pull videos off of it. Haven't done that, so no real experience to offer. | Clifford L James | 2022-12-08 |
| At a later time once internet/wifi is back, can i access the locally stored videos that were recorded during a power outage? | 2022-12-08 | Yes, assuming you had a SD card in the camera and the camera was powered. Just put the card in a reader. | Jake Dye | 2022-12-08 |
| At a later time once internet/wifi is back, can i access the locally stored videos that were recorded during a power outage? | 2022-12-08 | Ok You can | Tai Long | 2022-12-09 |
| At a later time once internet/wifi is back, can i access the locally stored videos that were recorded during a power outage? | 2022-12-08 | Hello. Yes. this home security wifi camera Argus 3Pro can still record to the SD card when they detect a movement even though there is no internet access anymore. After the internet recover, you can access this camera and check the recording video via the Reolink software. | ReolinkDirect | 2022-12-10 |
| Cuantas cámaras puedo ver al mismo tiempo desde el teléfono o solo se puede ver una cámara a la vez? | 2022-12-14 | Solo una por vez se puede ver | Mili Orcoyen | 2022-12-15 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | No, it's black and white without spotlight at night | Battery Joe | 2023-04-20 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | You can control everything through the app, I believe you CAN turn spotlight off and control whether night vision is color or b&w. Customer service is excellent and respond within 24 hrs, you might want to double check with them | buyer | 2023-04-20 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | You can turn spotlight off but night vision will be black and white. | Mike | 2023-04-20 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | I have not turned it off completely, i don’t know if you can. But you can set the sensitivity very low so that movement from afar will not light up the spotlight. As for color when the light is not on, i don’t know the answer to that either. | Computerguy | 2023-04-20 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | Yes, you can set whether the spotlight comes on when motion is detected. If the spotlight does not come on the camera does not have enough light for a color image (unless there is light from another source). I have a motion sensor light set up in the same area so if that is triggered the camera image is in color. If the camera is relying on the night vision only, the image is black and white. | Cedars | 2023-04-21 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | Hello. Yes, you could turn off the spotlight, please also make sure that the night mode is Off, refer to https://support.reolink.com/hc/en-us/articles/6569664308505. | ReolinkDirect | 2023-04-21 |
| Can you turn off the spotlight? Is nightvision still color when spotlight is off? | 2023-04-20 | Yes you can turn off the spotlight. Night vision still works but has limited distance. You can still see decently however. | Kris Durfee | 2023-04-25 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Yes. You can monitor several. | Mike | 2023-01-07 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Yes as long as the camera is an Reolink POE camera. | Hollywoodhorror | 2023-01-07 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Yes you can add 1 more camera use this app | Tai Long | 2023-01-07 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Yes. The app allows you to specify how many windows are displayed at a time from one to sixteen. | Maj C. Henderson | 2023-01-07 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | You should be ablt to. Just give the second camara a different name. | Ron | 2023-01-07 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Yes, You can see more than 1 cam on live stream but to save footage the 1st cam they give u some free days, 2nd cam u will need a cloud subscription or save to an sd card. Be careful though. My 1st camera was awesome, worked/charged great, I bought more, & now 2 months later they ALL stopped charging with Solar panels. Constant headache!! | Jen | 2023-01-08 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Absolutely. There is no limit to the amount of cameras that you can monitor with the reolink app. | Patrick Calderaz | 2023-01-09 |
| Using the Reolink app can you monitor 2 cameras? I already have 1 camera and want to add another using this app. | 2023-01-07 | Hello. Yes, you can add and manage as many Reolink cameras as you need to the same Reolink App. | ReolinkDirect | 2023-01-11 |
| Can I add this camera to my Reolink box that I currently have? | 2023-04-12 | Hello. If the Roelink box you means is the Reolink NVR, please note that the Reolink battery power camera can't work with it. You can insert the sd card to save the recording video instead. However, you can add both of them to the same Reolink app to check the live video stream. | ReolinkDirect | 2023-04-13 |
| What is the range of this camera? | 2023-04-22 | The range of the smaller camera is about 20 feet. I use it for monitoring people coming to the gate. However the double eye camera, I use one camera to monitor the entire front of my 2 acre property. Setting the eyes just right shows the front door activity as well as anyone coming onto the property. | Kris Durfee | 2023-04-25 |
| When you open the app does it automatically go to live view? | 2023-05-21 | There is usually a pause while the camera connects to the wifi, but yes, it will automatically go to live view once connected. If it doesn't connect the first time, then you have to refresh. If you didn't quit the app between views and the last view was in playback mode, then it will remain in playback mode. | Cedars | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes it does, and it chooses the last camera you were looking at (if you have more than one) | julia | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes, which ever camera was on last | Steven Burns | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes, mine does. | Amazon Customer | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes it goes live after it connects to the internet | Mighty Mike | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | No, you need to tap the box at the bottom of the video on the far right | Graham | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes | buyer | 2023-05-21 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Yes, assuming it can connect over wifi. | J. K. McConnell | 2023-05-22 |
| When you open the app does it automatically go to live view? | 2023-05-21 | Hello. Reolink battery-powered camera will enter the standby mode for saving the battery life when no motion triggers or user access. When you open the app, you need to click the preview page, then you can connect to this camera within one second. | ReolinkDirect | 2023-05-25 |
| When you open the app does it automatically go to live view? | 2023-05-21 | It depends. If you are clicking on a camera alert, it will generally try to open up to Live view of that camera. Sometimes the app will glitch and doesn't always do that and instead it just opens up your current List of cameras. (I think this is an issue on Android) | Patrick Calderaz | 2023-05-27 |
| Do i need internet service for it. | 2023-05-13 | Ya I believe you do. At least to set it up and review the pictures without pulling the memory card. | Amazon Customer | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | Yes, you need internet/WIFI | Michelle | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | Yes. They connect to your router. Upload only required if you want to store in the cloud else you ca access the mini sd card from your computer attached to the same router. | Computerguy | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | Yes, you will need internet service and wifi. | Cedars | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | Yes, it connects thru your internet WIFI to send notifications etc to your phone etc. | B.O.B. | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | I returned the item. | William W. Onley | 2023-05-13 |
| Do i need internet service for it. | 2023-05-13 | Yes you need internet service but there is no monthly fees | Juergen Picard | 2023-05-14 |
| Do i need internet service for it. | 2023-05-13 | Hello. Yes, this security Wi-Fi camera Argus 3 Pro can still record to the SD card when they detect a movement even though there is no internet access anymore. However, WiFi network with internet access is needed for the initial setup. Please note that without a router/internet, the cameras cannot be accessed via the Reolink APP/client. | ReolinkDirect | 2023-05-15 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | Your Notifications, Are they set to Deliver Immediately ( and Do you have Other restrictions in your Phone Settings ) ? | Patrick V Touchon | 2023-03-17 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | Go into setting (Gear icon) on Reolink (via phone) and and change PIR setting to a higher percent, if it is already at 100% change the camera location on angle of view. | Mighty Mike | 2023-03-17 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | First of all check the “push notification” on camera’s setting, it should be set ON. Also check your mobile device’s settings. Notification should be enabled for the Reolink camera. | NishanU | 2023-03-17 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | From the set up menu you can designate the push settings on notifications. I have had some connectivity issues that caused lack of communication. | Graham | 2023-03-17 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | Go into settings and then PIR motion sensor and change motion sensitivity | JP | 2023-03-17 |
| How do I get notifications. Sometimes the camera will send me alerts and sometimes it wont? | 2023-03-17 | Hello. About this technical issue, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-21 |
| Can you use this with no monthly subscription? 128gb Sd only? | 2023-01-25 | Yes | Mike | 2023-01-25 |
| Can you use this with no monthly subscription? 128gb Sd only? | 2023-01-25 | Yes - it works just fine on its own with an SD card and the Reolink app. Don't count on third party camera management software for recording, however, since this particular Reolink doesn't play well with Blue Iris. | CLB | 2023-01-25 |
| Can you use this with no monthly subscription? 128gb Sd only? | 2023-01-25 | You can use without subscription, but cloud storage is free for 1 or maybe 2 cameras. As long as hooked up to wifi you will get alerts on your phone at no additional cost as well. | Todd B. Cochrane | 2023-01-25 |
| Can you use this with no monthly subscription? 128gb Sd only? | 2023-01-25 | Hello. Yes, you can use Reolink products with no monthly subscription. Reolink softwares are free. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 128GB for this security camera. | ReolinkDirect | 2023-01-25 |
| Can you use this with no monthly subscription? 128gb Sd only? | 2023-01-25 | Yes. Plus there is a 7 day free cloud storage for 1 device on your account if needed . | Andrew S. | 2023-01-25 |
| Why is only one phone of two receiving alerts? | 2023-06-10 | You have to set up on each phone separately, I would think. But I only use 1 phone, so I do not have the concern. | Steven Canter | 2023-06-10 |
| Why is only one phone of two receiving alerts? | 2023-06-10 | Hello. Please check if the other phone allows to receive Reolink APP notification. If it can not help, please enter this link and reply 'Contact the seller' for further assistance: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA Our technicians will help you with the issue. | ReolinkDirect | 2023-06-16 |
| Hello purchase argus pro 3 having issues with connection to t-mobile home internet have change settings and have tried all day long please help | 2023-02-21 | You need to start over. The key is to hold the phone about 8-11 inches from the camera len so that I could read the bar code. Keep holding and moving back further until you hear the sound. It won't work if you don't pass this step | SD | 2023-02-21 |
| Hello purchase argus pro 3 having issues with connection to t-mobile home internet have change settings and have tried all day long please help | 2023-02-21 | Hello. Please kindly delete the camera from the Reolink app and refer to the below link step by step to connect it to your wifi again. https://support.reolink.com/hc/en-us/articles/360007948173 If still can't work, please contact us via Amazon message for further assistance. Please enter this link and reply 'Contact the seller' to find us. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-21 |
| Hello purchase argus pro 3 having issues with connection to t-mobile home internet have change settings and have tried all day long please help | 2023-02-21 | Make sure the camera supports 5G. | Ipodcrazy | 2023-02-21 |
| Hello purchase argus pro 3 having issues with connection to t-mobile home internet have change settings and have tried all day long please help | 2023-02-21 | Be sure that all devices are logged into the same wifi...at my house the router has a 2G and a 5G connection...then I have an extender that says 2G-plus, etc...log your camera and phone into the same connection. If that doesn't work, then I have no clue! | Amazon Customer | 2023-02-21 |
| Can you purchase a housing unit for the camera to protect it from the elements? | 2023-05-22 | I have a unit attached to the front of my garage with a solar panel. It has weathered rain, hail and snow for the last year and it’s doing very well. | steve B | 2023-05-23 |
| Can you purchase a housing unit for the camera to protect it from the elements? | 2023-05-22 | Hello, yes, you can, just make sure the camera's monitor view will be good for you. It can be installed under the eaves or does not directly expose the camera's wiring port to the open air. | ReolinkDirect | 2023-05-25 |
| Is battery longevity on this model better than the larger/older wireless camera model in higher traffic areas? | 2023-04-25 | I have the solar panel because the battery life is pretty low for high traffic areas. with this brand I don't expect it to be better.. | Our home acct | 2023-04-27 |
| I forgot to ask. How long does it take the camera to detect an individual when he/she enters the camera's field of view? | 2023-04-09 | It seems pretty immediate, although size of the object, distance, contrast, light levels are factors. I'm pretty happy with its detection capability. Wish Blue Iris was happier with it, but the Relink app seems to work quite well at display, detection and clip replay. A little clunky but you'll figure it out if you aren't already familiar with it. | CLB | 2023-04-09 |
| I forgot to ask. How long does it take the camera to detect an individual when he/she enters the camera's field of view? | 2023-04-09 | Mine is taking 15 feet of me crossing in front to trigger it. | J. K. McConnell | 2023-04-09 |
| I forgot to ask. How long does it take the camera to detect an individual when he/she enters the camera's field of view? | 2023-04-09 | Hello. Please note that Reolink battery-powered cameras will send an alarm and record when PIR Sensor is triggered, which utilizexa0the detection of infrared that is radiated from all objects that emit heat. The longest detecting distance of PIR motion sensors is 10 meters for moving and living things and 15 meters for moving vehicles. Besides, the detecting angle is 120˚ horizontally and our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. You can refer to the below link to change the detection setting for this camera via the Reolink app. https://support.reolink.com/hc/en-us/articles/900002835163 Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-04-10 |
| Will it work with 5g satellite internet? | 2023-02-15 | It connects to Wi-Fi, so you can have any kind of internet as long as you have a wifi router broadcasting a signal to where you put the camera | julia | 2023-02-15 |
| Will it work with 5g satellite internet? | 2023-02-15 | Yes we have 5 g | Lauren SanFilippo | 2023-02-15 |
| Will it work with 5g satellite internet? | 2023-02-15 | Hello. Please don't worry. We don't have limitations for routers. Please make sure the wifi from your router can meet the network requirement below. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2023-02-17 |
| How do I Install Argus 3 in vinyl siding and brick including solar panel | 2023-03-28 | Hello, You probably need to use some type of reinforcement for the siding. For brick you need a drill bit for masonry. | Stephen Harley | 2023-03-28 |
| How do I Install Argus 3 in vinyl siding and brick including solar panel | 2023-03-28 | I wouldn't install this on vinyl siding. Mine is installed on brick utilizing a drill. | Happylake | 2023-03-29 |
| How do I Install Argus 3 in vinyl siding and brick including solar panel | 2023-03-28 | Hello. You can install this solar security camera and solar panel on the siding via the included bracket and screws. For how to install this Argus 3 pro camera, please refer to the link below. https://support.reolink.com/hc/en-us/articles/9604117628697 Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-03-29 |
| How does the battery life on this compared to previous models of reoLink wireless cameras? Better or worse? | 2023-04-22 | I Previously owned the battery style which I had to climb a ladder every 3 weeks or so to Recharge. Since getting the Solar Powered Type its been Awesome! Stays 100% All The Time! | Cowboybomb | 2023-04-23 |
| How does the battery life on this compared to previous models of reoLink wireless cameras? Better or worse? | 2023-04-22 | Hello. Normally the batteries can be recharged about 500 times, and the battery life is affected by many factors and also varies from your settings, usage & working environment. The batteries last about 6 months in standby mode. With normal use, one full charge, the batteries last for about 3 months(Trigger 30 times a day, each recording lasts 15 seconds). With continuous triggering and one full charge, the batteries last about 13 hours in day mode or 9 hours in night mode with the IR lights switched on. | ReolinkDirect | 2023-04-25 |
| does the Argus 3 Pro come with a Standxa0base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | Mine came with stands for table tops. | Clifford L James | 2023-04-25 |
| does the Argus 3 Pro come with a Standxa0base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | Hello. Yes, a stand bracket for table surface usage will be included in the box. For more details on what will include in the box, please refer to the attached video. | ReolinkDirect | 2023-04-28 |
| I need motion detection based on pixel changes does this camera have both types of motion detection or just PIR? | 2023-02-24 | I believe it's only PIR. | music lover | 2023-02-24 |
| I need motion detection based on pixel changes does this camera have both types of motion detection or just PIR? | 2023-02-24 | Hello. The detection way for this camera is PIR+person/vehicle detection based on the PIR sensor. If you prefer a spotlight wifi camera have Motion Detection+PIR detection, the Reolink Lumus is recommended. https://www.amazon.com/gp/product/B0B61DLB8T/ | ReolinkDirect | 2023-02-25 |
| Can I have two cameras and they push the notification to Alexa without a subscription? | 2023-02-07 | I don’t have Alexa but I have 2 cameras that are hooked up to both our iPhones and Verizon internet | Lauren SanFilippo | 2023-02-07 |
| Can I have two cameras and they push the notification to Alexa without a subscription? | 2023-02-07 | Yes. Reolink does not require a subscription. | Maj C. Henderson | 2023-02-07 |
| Can I have two cameras and they push the notification to Alexa without a subscription? | 2023-02-07 | Hello. Please note that the Reolink camera can only live video stream to Alxea and can't support push notifications. You can get the push notification via the free Reolink app. | ReolinkDirect | 2023-02-09 |
| This will connect to 5ghz wifi? if so, will that provide better signal strenth and longer range? | 2023-04-12 | Hello. Yes, this solar security camera can work with 2.4ghz&5ghz wifi. Technically, the higher the frequency, the faster the data transmission and the shorter the signal range. However, the WiFi signal can be easily affected by the environment. The actual distance you can get relies on your camera's working environment. | ReolinkDirect | 2023-04-13 |
| This will connect to 5ghz wifi? if so, will that provide better signal strenth and longer range? | 2023-04-12 | I believe this does connect to 5G Wi-Fi. However I had to set mine to 2.4 as it has a better range. So it depends on the distance to your camera. 5G is faster, but you don’t need the speed for that cameras. My camera is about 100’ away and it works fine. | Kris Durfee | 2023-04-14 |
| Which is better? reolink cloud service or a sd card | 2023-06-10 | The cloud is great for looking at clips for times you want to monitor quickly, but only records in 720P and 10 second clips. With an SD card, you have full ability of the camera’s features | Steven Burns | 2023-06-10 |
| Which is better? reolink cloud service or a sd card | 2023-06-10 | Sd card | Thomas Urso | 2023-06-10 |
| Which is better? reolink cloud service or a sd card | 2023-06-10 | Hello. We are sorry to tell you that the 4MP Solar Security Camera Argus 3 Pro does not support to work with Reolink Cloud. Please use a SD card to save videos. For how to choose SD card, please refer to https://support.reolink.com/hc/en-us/articles/360005143453-How-to-Choose-Micro-SD-Card-for-Reolink-Cameras/ | ReolinkDirect | 2023-06-13 |
| Can this be connected to drv or computer to record to a harddrive? | 2022-12-31 | It does have an Ethernet connection for such endeavors. | Enthusiastic Survivalist | 2022-12-31 |
| Can this be connected to drv or computer to record to a harddrive? | 2022-12-31 | Hello. Sorry, this 2K 4MP Security Camera cannot work with NVR, and it cannot record to HDD of the NVR. It can record to SD card or Reolink Cloud. | ReolinkDirect | 2022-12-31 |
| Can this be connected to drv or computer to record to a harddrive? | 2022-12-31 | No but yes. It records to an sd card. But then u ca. save to a device wifi connected. Will not directly save to non resident device | Car guy | 2022-12-31 |
| is there a monthly subscription or can I use these with just a 128gb sd card? | 2023-01-25 | Hello. There is no monthly subscription required for this security camera. You may set up the camera to record to the 128GB SD card directly. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. | ReolinkDirect | 2023-01-25 |
| is there a monthly subscription or can I use these with just a 128gb sd card? | 2023-01-25 | Yes | Mike | 2023-01-25 |
| is there a monthly subscription or can I use these with just a 128gb sd card? | 2023-01-25 | You don't have to pay a monthly or annual fee. | Ron | 2023-01-25 |
| is there a monthly subscription or can I use these with just a 128gb sd card? | 2023-01-25 | The unit I have never connected It was a waste of my money... So I don't know if a subscription applys | Biggie | 2023-01-26 |
| is there a monthly subscription or can I use these with just a 128gb sd card? | 2023-01-25 | No monthly Subscription!! I have 3 of these solar cameras outside my home..my Phone notifys me of Motion..SDcard is all you need. | Janet Akers | 2023-01-28 |
| How many can u hook up together | 2023-02-27 | I wasn’t able to connect any of the 4 thatI purchased. My ISP told me You can Only Connect 5 devices and I would have to Upgrade my plan IF so wanted to add any more devices ! I am still waiting for RIO-Link to REFUND my purchase $ . It’s been 2 weeks since the Received the RETURNED Merchandise ! Beware | Patrick V Touchon | 2023-02-27 |
| How many can u hook up together | 2023-02-27 | Hello. Please note that one camera needs to be powered by one solar panel separately. And we can add as many Reolink cameras or NVRs to the Reolink app as needed. Only viewing the live video, can only support viewing a max of 16 cameras (1/4/9/16 channel) live video simultaneously. | ReolinkDirect | 2023-02-28 |
| How many can u hook up together | 2023-02-27 | As many as you want. The cloud storage plans are as follows… 1 camera is free, then there are plans for up to 5 cameras, up to 10 cameras and up to 30 cameras. | Todd B. Cochrane | 2023-03-01 |
| At a later time once internet/wifi is back, can i access the locally recorded videos from the outage through the app? without an sd card reader. | 2022-12-08 | Hello. Yes. this home security wifi camera Argus 3Pro can still record to the SD card when they detect a movement even though there is no internet access anymore. After the internet recover, you can access this camera and check the recording video via the Reolink software. | ReolinkDirect | 2022-12-10 |
| Can you adjust the detection zone to a custome area like ring? | 2023-05-24 | You can look at the live view and run your finger over the areas that you want to lessen the sensitivity. We live on a busy street and we were able to block out all of the street traffic even though it is in view. We are very happy with this purchase. | julie NC | 2023-05-24 |
| Can you adjust the detection zone to a custome area like ring? | 2023-05-24 | Yes. | Maj C. Henderson | 2023-05-25 |
| Can you adjust the detection zone to a custome area like ring? | 2023-05-24 | Hello. You can customize and paint the motion detection zone on Reolink App. For more details, you can refer to https://support.reolink.com/hc/en-us/articles/360018950413-How-to-Set-up-Motion-Detection-Zones-via-Reolink-App/ | ReolinkDirect | 2023-05-27 |
| Does this smaller midel of the wireless reolink cam get triggered by wind if on high motion detection, in comparison to the older/bigger version? | 2023-04-24 | The wind itself won't trigger the PIR sensor. But if you have something blowing in that wind, trees, bushes, or another item, that WILL trigger the camera. Esp shadows from such things. But this is true of almost all cameras even ones that don't use PIR. | Patrick Calderaz | 2023-04-24 |
| Does this smaller midel of the wireless reolink cam get triggered by wind if on high motion detection, in comparison to the older/bigger version? | 2023-04-24 | Hello. Please don't worry. This 2k smart detection camera can significantly reduce false alarms through its smart person/vehicle detection as well as motion zone settings. You may refer to the video on how to set the smart detection if needed.xa0 Please enter this link and reply 'Contact the seller' for further assistance if needed.xa0 https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-28 |
| my camara is not charging solar, and we just found out that is the cable that is connected to the solar panel that is broke, can you please replease? | 2023-06-05 | I guess it could. You would have to check with company | Thomas Urso | 2023-06-10 |
| The camera works fine with the SD card but thee seemed to no option for cloud backup. Is that the case? | 2023-02-20 | I can’t get my sd card to work at all w this camera. :( | Amanda Smith | 2023-02-21 |
| The camera works fine with the SD card but thee seemed to no option for cloud backup. Is that the case? | 2023-02-20 | Hello, you can launch the Reolink APP. and tap Cloud > Cloud Storage to access the cloud service. Should you have any further questions, please enter this link and reply 'Contact the seller' to contact us to further discuss this issue. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-23 |
| I have no sd card. how do i see the video within seconds after i receive an alert! with no sd card reolink cloud service is $69 a year? | 2023-06-10 | Save some $ get an sd card. | Happylake | 2023-06-10 |
| I have no sd card. how do i see the video within seconds after i receive an alert! with no sd card reolink cloud service is $69 a year? | 2023-06-10 | Hello, without the SD card installation to the camera, I'm afraid that there is no video recording for playback. And according to the new cloud plan recently, sorry to tell you that this kind of camera does not support the cloud service in the US. | ReolinkDirect | 2023-06-13 |
| Installation on vinyl siding not holding. will double sided tape be a better option | 2023-03-29 | It’s possible | Amanda Smith | 2023-03-29 |
| Installation on vinyl siding not holding. will double sided tape be a better option | 2023-03-29 | The only way it took was we used screws that went far enough to catch the wood underneath. | Carolyn T. | 2023-03-29 |
| Installation on vinyl siding not holding. will double sided tape be a better option | 2023-03-29 | Hello. It is not recommended to install the camera with double-sided tape. You may add a board between the vinyl siding and the bracket of the camera to see whether the installation will be better. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-30 |