| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can we see/monitors more than two peoples at a time? | 2022-03-22 | Hello, Thanks for your email. Yes, you could share this camera to whom you want to, you could enter the app, select settings, find out the device sharing function to share the camera. Hope this helps you. Best Regards | Ebitcam | 2022-05-20 |
| Do you need to be in the same wifi network as the camera to see the video? | 2022-02-09 | This camera will not work with our network. You need 2.4. We have a dual band and camera will not connect. I have to return | Amazon Customer | 2022-02-09 |
| Do you need to be in the same wifi network as the camera to see the video? | 2022-02-09 | You do not need to be in the same network. As long as the camera is connected to your home network you can view the footage anywhere | Ben | 2022-02-21 |
| Do you need to be in the same wifi network as the camera to see the video? | 2022-02-09 | I had the same issue. You will have to into your gateway admin settings. Both 2.4 & 5.0 are combined together. Separate them. Give 5.0 different Wifi name/pw. Set up camera. When finished setup on camera. You can go back into your gateway and make them same again if you want. It will ONLY enter setup on 2.4. | Ken | 2022-05-05 |
| Why does the app require my precise location? | 2023-01-28 | Hello, just lie other apps, this Wi-Fi camera need the location info to register from your local network provider to connect to Wi-Fi. It is just for Wi-Fi connection use. | Ebitcam | 2023-01-30 |
| Is the SD card supposed to block the camera rotation? | 2022-11-12 | Hello, thanks for your question. The SD card slot is under the camera lens, usually the SD card should stay in the slot completely. In your case, please reinsert the SD card or try another side to insert it. | Ebitcam | 2022-11-14 |
| Is this a wireless system? | 2022-05-22 | Hello, Thanks for your question. You could connect the camera with the 2.4G wifi to let it work. Hope this helps you. Best Regards | Ebitcam | 2022-05-31 |
| Can you connect more the one smart phone to this at a time? | 2022-12-22 | My husband and I are both connected so yes. | Synthia | 2022-12-22 |
| Can you connect more the one smart phone to this at a time? | 2022-12-22 | Yes, we can add multiple cameras to this app. | Ebitcam | 2022-12-23 |
| Can you connect more the one smart phone to this at a time? | 2022-12-22 | Yes you can | Kirsten Vander Kelen | 2022-12-23 |
| Will this work with the camhi app ? | 2022-10-24 | Hello, thanks for your question. This camera can only work with its own APP, it can't compatible with the camhi APP. | Ebitcam | 2022-10-25 |
| Is there a way to get another mount for this camera? | 2023-01-29 | In your case, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-01-30 |
| What app is used to watch remotely? | 2022-04-27 | Hello, Thanks for your email. The app is " mipc" you could download through the app store or google play. Hope this helps you. Best Regards | Ebitcam | 2022-05-20 |
| With app can i have camera on while looking at other apps on phone or will it close out when looking at other apps? | 2022-04-05 | You can go back and forth to different apps, but this camera app will definitely close, then you just click the app icon, you'll see your baby or any view your camera is focused on. | BenSay | 2022-04-06 |
| Does it record video 24 hours a day? | 2022-10-20 | It does in 30 minute increments | Charles A Widenhouse | 2022-10-20 |
| Does it record video 24 hours a day? | 2022-10-20 | Yes it does! I love that I can go back to the video at any time! | Amazon Customer | 2022-10-21 |
| Does it record video 24 hours a day? | 2022-10-20 | Hello, thanks for your question. Yes, this camera supports 24/7 recording to the SD card. | Ebitcam | 2022-10-21 |
| Can you turn it off from the app? | 2022-06-29 | Hello, Thanks for your question. Once you want to turn off the camera, you should unplug the camera to do that, Hope this helps you. Best Regards | Ebitcam | 2022-06-29 |
| Got the camera set up and I turned on the notifications but not getting told when their is motion or anything? | 2022-07-22 | Hello, Thanks for your question. 1. Please permit the app to access your phone's notification, microphone and all the permissions 2. Enter the app, select settings>>notification to turn on all the notifications If you still have any questions, customer service could be contacted through" Orders>> Sold by>>Contact us". Hope this helps you. Best Regards | Ebitcam | 2022-07-22 |
| Cost for Cloud Storage? | 2023-02-01 | I use an 128 SD card | mike mroz | 2023-02-02 |
| Cost for Cloud Storage? | 2023-02-01 | Hello, yes, the cloud storage has a monthly fee. You can also use the SD card to record video, which is of no cost. | Ebitcam | 2023-02-03 |
| Any idea if these cameras like this and kamtron (2018 era) are very safe in terms of data? with personalized wifi password & separate password on mipc | 2022-12-02 | Hello, thanks for your question. Please rest assured that the wireless connection of our camera uses encrypted channels. As long as you set the device password after connecting the device, others have no access to your camera, including us. | Ebitcam | 2022-12-05 |
| Can you connect more than one camera on same system | 2022-05-13 | It says you can but no I have not figured out how to connect other cameras to the monitor. I pushed at it camera and it still would not do it | David balderson | 2022-05-14 |
| Can you connect more than one camera on same system | 2022-05-13 | Hello, Thanks for your question. If all the cameras use the same APP " mipc", then you could add them to the app together. Hope this helps you. Best Regards | Ebitcam | 2022-05-20 |
| Buenos días mi pregunta es si está cámara funciona con el celular incluso andando fuera de la casa | 2022-02-07 | Sí, podemos ver la cámara del teléfono a distancia cuando no estamos en casa. | Ebitcam | 2023-03-15 |
| Does your house need Wi-Fi for it to work? | 2023-01-10 | Yes | Ashley I. | 2023-01-10 |
| Does your house need Wi-Fi for it to work? | 2023-01-10 | Yes. | Synthia | 2023-01-10 |
| Does your house need Wi-Fi for it to work? | 2023-01-10 | Yes, this camera works with the 2.4GHz wifi. | Ebitcam | 2023-01-12 |
| Does your house need Wi-Fi for it to work? | 2023-01-10 | You can save videos captured to SD card but if you want to see it directly from your phone anywhere then yes you'd need wifi. | Monica Barker | 2023-01-23 |
| Is there a way to purchase the transformer? | 2022-12-13 | You can buy the transformer on Amazon. The output of this camera is 5V 1A. | Ebitcam | 2022-12-14 |
| How do I stop the awful random clicking noise that wakes up my newborn? | 2022-09-01 | Very strange mine has never done that | Tami | 2022-09-01 |
| How do I stop the awful random clicking noise that wakes up my newborn? | 2022-09-01 | Hello, Thanks for your question. In your case, please go to live video of the camera, turn off the sound icon, and set the night vision mode to "Day". | Ebitcam | 2022-09-07 |