| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hola, este modelo funciona en perú? con movistar, claro, entel. esgoy muy interesado en el producto | 2023-03-11 | Hola. Esta cámara de seguridad celular Reolink 4G LTE funciona en Perú. Sin embargo, esta cámara está en la versión de EE. UU., si necesita usarla en Perú, compre la versión AU. Haga clic en este enlace y responda "Contactar con el vendedor" para obtener más ayuda. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-11 |
| How much does the cloud cost? | 2022-12-16 | Hello. There are four plans of Reolink Cloud. Reolink Free Cloud Plan provides you with 30 days of free cloud service. It can provide 1GB of storage space and 7-day video history for one camera. And the other three plans of the cloud charge differently, if you want to learn more about it, please kindly contact us via Amazon message. | ReolinkDirect | 2022-12-17 |
| What version to get outside us, in jamaica? in qa one answer says the u.s version covers bahamas, jam etc.then says bahamas needs eu vers. which is it | 2022-12-29 | I live in the USA and cannot answer that. We have very limited WiFi where we live. Only hot spots on our phones for a WiFi signal. The Reolink 4G LTE cellular camera works great! Our carrier for the camera is T—Mobile. | Kelly | 2022-12-29 |
| What version to get outside us, in jamaica? in qa one answer says the u.s version covers bahamas, jam etc.then says bahamas needs eu vers. which is it | 2022-12-29 | Hello. If you want to use this LTE cellular security in Jamaica, please use the EU version; if you want to use it in the Bahamas, please use the AU version. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-12-30 |
| I have a prepaid att phone... some if i pay this camera set up can pay the sim card for it will it work? | 2023-02-27 | I do not know but I think you should be able to hook up to your home internet | sonja | 2023-02-27 |
| I have a prepaid att phone... some if i pay this camera set up can pay the sim card for it will it work? | 2023-02-27 | Hello. Afraid no, since this security camera needs a separate sim card to insert to get the internet connection. And if you use this camera in the USA, the sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint is recommended. | ReolinkDirect | 2023-03-02 |
| Does this camera work in Europe? | 2023-02-04 | Hello. Sorry, if you order this camera and ship to US, you will get the US version, which cannot work in Europe. You should use EU version in Europe. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-05 |
| Why prepaid and not regular sim service? | 2023-02-17 | I used Mint cellular for mine and bought the annual plan (4 gig) I think I could have gotten by with a 1 gig plan but it was the cheapest I could find 180$ per year | Greg Dennison | 2023-02-18 |
| Why prepaid and not regular sim service? | 2023-02-17 | Hello. There is a connection issue for the T-mobile SIM card with a regular plan. You can choose the SIM card from the following Network Operators: T-Mobile (Prepaid Data Only), FreedomPop, Mint. If you don't want the prepaid data, you may choose FreedomPop or Mint. | ReolinkDirect | 2023-02-19 |
| Can reolink make this compatible with att.. because tmobile sucks | 2023-02-04 | Hello. Yes, we have tested virtual SIM cards like Mint and Freedompop(based on AT&T) which can work with our camera properly, for more information about choosing a SIM card in US for the 4G camera, you could refer to the article. https://support.reolink.com/hc/en-us/articles/360012407054 | ReolinkDirect | 2023-02-05 |
| Can reolink make this compatible with att.. because tmobile sucks | 2023-02-04 | We have the same problem. We don’t like the cellular at all! I don’t know if AT&T would be any better. We are going to do some research and see what other options we have. When someone is at our door it takes forever for the video to start, sometimes it won’t. | Book Reader | 2023-02-09 |
| Without a cloud subscription, can i access the sd card remotely to view saved videos & save on my iphone? will i get motion alerts w/ no subscription? | 2023-01-31 | Hello. Yes, as long as this cellular outdoor camera has an internet connection, you can check and download the recording video streams that are stored in the sd card via the Reolink app on your phone anywhere. And please don't worry, subscribing to the cloud will only affect the cloud storage, you can still set up the push/email notification via the Reolink app according to your need. | ReolinkDirect | 2023-02-01 |
| Is it possible to configure the camera to use the gmail server? It is not working for me. | 2023-02-24 | Try -open the view to your camera on your phone Reolink app - in the upper right hit the round icon- then email alerts - then email settings - then arrow over where you enter your email you want to send alerts to. - u will see in related articles "How to generate an App Password in Gmail Account" hope this helps. | Brian Coulton | 2023-02-25 |
| Is it possible to configure the camera to use the gmail server? It is not working for me. | 2023-02-24 | Hello. If you want to use Gmail to configure the email notifications, please refer to the below link to set an app password for the Reolink app to try again.https://support.reolink.com/hc/en-us/articles/360039461654 And please enter this link and reply 'Contact the seller' for further assistance if needed. | ReolinkDirect | 2023-02-25 |
| Can i use different countries sim card im in kuwait? | 2023-03-26 | I have t mobile for this camera sim | Sean flores | 2023-03-27 |
| Can i use different countries sim card im in kuwait? | 2023-03-26 | I don’t know the answer. But, you may try with the largest service provider and ask them. Or, write down this question tonReolink directly. | mendione | 2023-03-27 |
| Can i use different countries sim card im in kuwait? | 2023-03-26 | Hello. Afraid not. If you want to use this LTE cellular security camera in Kuwait, you may need to purchase the EU version instead of the US version. And the sim card from Zain is recommended if you use it in Kuwait. You can find the EU version from the link below. https://www.amazon.de/dp/B09QC78HPC | ReolinkDirect | 2023-03-27 |
| Can i use international sim card from different countries? | 2023-03-26 | I sent it back because of all the charges they put on it to connect to the system | Jerry V. | 2023-03-26 |
| Can i use international sim card from different countries? | 2023-03-26 | Hello. This cellular security outdoor camera (US version) can work in the US, Canada,xa0and Mexico and it needs to use a sim card from the local network. If you use this camera in the USA, the sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint is recommended. Feel free to contact us via Amazon message if you need more help. | ReolinkDirect | 2023-03-27 |
| I can not get the push notifications to work on my android phone. Yes the app has permissions to send notifications. Has anyone got this to work? | 2023-01-14 | Hello. Please kindly make sure this security outdoor camera has an internet connection. You can confirm it by accessing it remotely. If still can't work, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-15 |
| I can not get the push notifications to work on my android phone. Yes the app has permissions to send notifications. Has anyone got this to work? | 2023-01-14 | It works go online and get the instructions off YouTube | Veronica | 2023-01-15 |
| Why is it so hard to find a replacement antenna? mine broke and needs to be asap. those that i have tried have too big of a connector. i don't want a | 2023-06-03 | Hello. We are sorry for the issue of the antenna. Please enter this link and reply 'Contact the seller' for further assistance: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-03 |
| Does Tello sim card work? | 2023-04-23 | Hello. Sorry that we haven't tested the Tello sim with our surveillance outdoors camera before, can not confirm if it is full compatibility. And we will forward your suggestion to our related department for further improvement. If you use this camera in the USA, the sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint is recommended. | ReolinkDirect | 2023-04-25 |
| Does Tello sim card work? | 2023-04-23 | I only use SIM cards from flexiboom | Geoff B | 2023-05-09 |
| Is it correct that there is a free plan that records 7 days of video to the cloud? No size limit? No end date? | 2023-01-31 | Hello. Reolink Free Cloud Plan provides you with 30 days of free cloud service. It can provide 1GB of storage space and 7-day video history for one camera. And you can renew this free cloud plan monthly via the Reolink app. | ReolinkDirect | 2023-01-31 |
| Is it correct that there is a free plan that records 7 days of video to the cloud? No size limit? No end date? | 2023-01-31 | I really don’t know of this plan you’re mentioned. What I can tell you is that we are extremely satisfied with this product. My suggestion is that you can save images on your smartphone and/or on your desktop and /tablet, and from there you can download those videos to an external HD or you can upload them to your cloud service | mendione | 2023-01-31 |
| Hola. La cámara graba solo eventos o 24h al día? | 2023-02-26 | Esta cámara grava 24/7 pero depende de la capacidad de la memoria que le instale, recuerda que usa sd card | Luis M. | 2023-02-26 |
| Hola. La cámara graba solo eventos o 24h al día? | 2023-02-26 | Hola. Esta cámara solo grabará cuando se detecte movimiento. Y se puede activar y grabar en la tarjeta SD tan pronto como se activa. Hello. This camera will only record when the motion is detected. And it can be activated and recorded to the sd card as soon as it is triggered. | ReolinkDirect | 2023-02-27 |
| Can this be used with a reolink dvr ? thank you. | 2023-03-16 | Hello. No, this solar power security camera can't work with NVR. You may save the recording video to the inserted 32GB sd card and uploade it to the Reolink cloud for backup. | ReolinkDirect | 2023-03-17 |
| Does the usb connect well to the camera to charge? mine fits halfway maybe and won’t charge. | 2023-03-16 | Yes, it should connect well. | Kelly | 2023-03-16 |
| Does the usb connect well to the camera to charge? mine fits halfway maybe and won’t charge. | 2023-03-16 | I did notice I had to press it in pretty hard to get the end to go all the way into the camera charging port. | Tim | 2023-03-16 |
| Does the usb connect well to the camera to charge? mine fits halfway maybe and won’t charge. | 2023-03-16 | Good fit and no problem charging. Must be at least 32 degree temperture. | Eugene Meger | 2023-03-16 |
| Does the usb connect well to the camera to charge? mine fits halfway maybe and won’t charge. | 2023-03-16 | I have had this unit installed and charging since day one… camera on side of a building and solar panel on top… even in bad weather, like today south of Dallas… no problems. Probably order another I like it so much | Guy R. | 2023-03-17 |
| Does the usb connect well to the camera to charge? mine fits halfway maybe and won’t charge. | 2023-03-16 | Hello. Yes, this solar pt security camera can be charged by the 5V/2A USB power adapter. However, it is not recommended to continue charging the camera via the adapter to protect the battery. For the charging issue, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-17 |
| This camera has pan and tilt features. For time lapse, does the camera return to the a time lapse view? | 2023-03-19 | The cam will only do what you tell it to do. It will not return to anything without you doing it. Also, I own 4 reolink cellar cams. All 4 are used for security at my cabin in Maine. These cams SIM cards are very hard to get synced up and do not work in cold weather. I will not buy anymore reolink cams. Just thought I would give a bit more info. | A 2 Z | 2023-03-19 |
| This camera has pan and tilt features. For time lapse, does the camera return to the a time lapse view? | 2023-03-19 | I returned this camera I was not happy with its performance. I wanted the camera to track, and it did not. But mostly the pan tilt and zoom features were delayed. I had a good range with the camera but it went off line more than I thought was okay. | Billy | 2023-03-20 |
| This camera has pan and tilt features. For time lapse, does the camera return to the a time lapse view? | 2023-03-19 | Hello. The time-lapse video will capture the living image. If the camera's view has been changed, the time-lapse function will capture the current preview image. | ReolinkDirect | 2023-03-20 |
| Does this have a built in thermometer? | 2023-06-10 | It doesn’t that I have found. | Brian | 2023-06-10 |
| Does this have a built in thermometer? | 2023-06-10 | No. They don’t want you to see the temp when it stops working. I own one Reolink PTZ and it stops working around 20F. My 3 other Reolink will do the same. | A 2 Z | 2023-06-10 |
| Does this have a built in thermometer? | 2023-06-10 | No | Amazon Customer | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | No | Kelly | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | No. | Tim | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | no | toolbox | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | no, it does not. . . | Guy R. | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | No , time and date, night vision and zoom compatibility, 360 pan | DY | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | no. point camera at a thermometer in your yard then you'll know the temp | toolbox | 2023-06-11 |
| Does this have a built in thermometer? | 2023-06-10 | Hello. Yes, there is a built-in thermometer inside the 4G LTE Cellular Security Camera Go PT Plus. And the built-in thermometer is used to detect the internal temperature of the camera rather than the outside temperature. | ReolinkDirect | 2023-06-12 |
| How do i get this to record so i can view motion? it’s only showing recordings from when i open and view the camera. | 2023-05-09 | Check your settings and make sure they are set for recording and then you will need to have something move in the cameras field of view to have a motion recording | Richard Racioppi | 2023-05-09 |
| How do i get this to record so i can view motion? it’s only showing recordings from when i open and view the camera. | 2023-05-09 | Did you install an SD card? If so then make sure you have motion settings configured to pick up motion. The camera captures 12 sec videos of motion only, no continuous recordings. | Tim | 2023-05-09 |
| How do i get this to record so i can view motion? it’s only showing recordings from when i open and view the camera. | 2023-05-09 | Choose “Playback” in the bottom right hand corner. You can see clips of each time there was something detected. You can set the length of time you want it to record - 8 seconds to 30 seconds | Kelly | 2023-05-09 |
| How do i get this to record so i can view motion? it’s only showing recordings from when i open and view the camera. | 2023-05-09 | There needs to be motion events happening for it to record. | jeff | 2023-05-09 |
| How do i get this to record so i can view motion? it’s only showing recordings from when i open and view the camera. | 2023-05-09 | Hello. You can enter the Settings on Reolink App---PIR sensor to turn it on. When an alarm event is detected, this 4G battery-powered camera will start recording to the SD card and you can playback videos. You may also contact us via Amazon message for more help. Please enter this link and reply 'Contact the seller': https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-10 |
| Esta cámara funciona en costa rica con proveedores como kolbi, claro o liberty (antes movistar) | 2023-03-15 | No se yo la uso en Estados Unidos pero hay personas que me han dicho que si trabajan con chips de empress’s que tengan servicio 4 g | David | 2023-03-15 |
| I have a att phone so i cant use this right? My phone is 5g but i thought the 4g t-mobile card goin to the camera | 2023-02-27 | You can. The card is for the camera nothing else. I have straight talk phone. | Amanda Wiggins | 2023-02-27 |
| I have a att phone so i cant use this right? My phone is 5g but i thought the 4g t-mobile card goin to the camera | 2023-02-27 | It needs to be set up to internet we have a tmobile card for it $10/monthly fee. If you have home internet that should work but ours is outside on lot | sonja | 2023-02-27 |
| I have a att phone so i cant use this right? My phone is 5g but i thought the 4g t-mobile card goin to the camera | 2023-02-27 | Dear Thomas. Your phone has nothing to do with the camera, except for the fact that you will use it to see the camera remotely. Well, actually you will be able to dona lot of things with your 5G phone and your REOLINK. You need a t-mobile data simcard. And that’s it. Follow the easy to follow instructions and you’ll be up and tuning in no time | mendione | 2023-02-27 |
| I have a att phone so i cant use this right? My phone is 5g but i thought the 4g t-mobile card goin to the camera | 2023-02-27 | Hello. Please note that this cellular data security camera can only support a 4G/3G cellular data networks. However, we don't have the limitations on the network on your phone. As soon as this camera has internet, you can view the camera (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. | ReolinkDirect | 2023-03-02 |
| Will this work with Tracfone? | 2023-02-06 | If you can download the app it will | Shortribs11 | 2023-02-07 |
| Will this work with Tracfone? | 2023-02-06 | Hello. Sorry that we haven't tested the network you mentioned, not sure about the compatibility. If you use this camera in the USA, the sim card from T-Mobile(Prepaid Data Only), FreedomPop, and Mint are recommended. | ReolinkDirect | 2023-02-07 |
| When i pull the sd memory card out of the camera and try to read it with my pc or mac it does not recognize the format an won't read the data. ideas? | 2023-01-27 | MY REOLINK CAMERA IS WORKING. ON SNOWEY DAYS IT DOES NOT WORK DUE TO POOR SUNLIGHT | Veronica | 2023-01-28 |
| When i pull the sd memory card out of the camera and try to read it with my pc or mac it does not recognize the format an won't read the data. ideas? | 2023-01-27 | Hello. Sorry for the inconvenience, please kindly format it into FAT32 and try again, if still can't work, we would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| Does this cellular network camera work with Alexa? I'm seeing different answers... | 2023-02-08 | As far to my acknowledge, I does not. REOLINK only problem is that REOLINK works only with REOLINK, something that I can see as a handicap | mendione | 2023-02-09 |
| Does this cellular network camera work with Alexa? I'm seeing different answers... | 2023-02-08 | Hello. Yes, this cellular network camera can work with Alexa. For how to use it, please refer to the below link. https://support.reolink.com/hc/en-us/articles/360037976953 | ReolinkDirect | 2023-02-09 |
| I am from Costa Rica , central América. will this work here? what provider do you recommend? | 2023-04-12 | Call Reolink to see if their cellular service works in your country. If not it may work with WiFi It is a fantastic camera system | Veronica | 2023-04-12 |
| I am from Costa Rica , central América. will this work here? what provider do you recommend? | 2023-04-12 | It should work wherever you have cellular service. I added a line to my phone plan. There are probably cheaper options though. | Brian | 2023-04-12 |
| I am from Costa Rica , central América. will this work here? what provider do you recommend? | 2023-04-12 | Hello. This camera is the US version,which won't work in Costa Rica. If you need to use it in Costa Rica, please buy the AU version from the link below. https://www.amazon.com.au/gp/product/B08L8PQK3V/ And the sim card from CE Kolbi (APN importing may requirement) is recommended. | ReolinkDirect | 2023-04-13 |
| What version of this camera works in sierra leone, west africa? | 2023-06-07 | Hello. Please buy the EU version of this 4G battery-powered camera so that you can use it in sierra leone, west Africa. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-06-07 |
| What version of this camera works in sierra leone, west africa? | 2023-06-07 | The camera itself will work anywhere. What matters is the SIM card. If you can purchase a SIM card for your area then you’ll be good to go. | Geoff B | 2023-06-07 |
| What is the app that I use to get started ??? | 2023-03-29 | Instructions contain the answer | PIcky Consumer | 2023-03-30 |
| What is the app that I use to get started ??? | 2023-03-29 | On your cell phone, the Reolink app. You can also install it on your pc. | Mike Meyer | 2023-03-30 |
| What is the app that I use to get started ??? | 2023-03-29 | Go to the android playstore and search for the Reolink app. Download the app and open the app to begin the setup. | Milton Dean | 2023-03-30 |
| What is the app that I use to get started ??? | 2023-03-29 | The reolink app | Tony Alba | 2023-03-30 |
| What is the app that I use to get started ??? | 2023-03-29 | Down load the app called just “Reolink” you your app store before you install the cameras. You’ll need the QR code from each camera to scan on your phone to link them to the app. | Eforceone | 2023-03-30 |
| What is the app that I use to get started ??? | 2023-03-29 | Hello, please go to Apple Store/Google Play to download the free Reolink APP. Please add the camera according to the instructions of the app or the attached video. | ReolinkDirect | 2023-04-15 |
| Live in Turks and Caicos and have the digicel network. Will this work ? | 2023-04-03 | send the manufacturers an e mail. They answer within forty eight hours. | Lisa with an S | 2023-04-03 |
| Live in Turks and Caicos and have the digicel network. Will this work ? | 2023-04-03 | Hello. Afraid no. You may need to use the AU version of this cellular security camera if use it in Turks and Caicos. And yes, the sim card from Digicel and Flow is recommended. Here is the link for the AU version. https://www.amazon.com.au/gp/product/B09MQBZ9ND/ | ReolinkDirect | 2023-04-04 |
| No blue iris? Nosale! | 2023-03-08 | I personally dont understand what you are trying to say, when you said "No blue iris? Nosale!". Be aware that Reolink website has one of the worst design and way to handle it. But ill get there. Again, I dont know what you mean with No blue iris? Nosale!. | mendione | 2023-03-08 |
| No blue iris? Nosale! | 2023-03-08 | Hello. It is regret to tell you that this solar security camera can't work with any third-party software. It is recommended to access this camera via the Reolink app on your phone or the Reolink client on your PC. If you want to pack up the recording video, you can subscribe to the Reolink free 7-day cloud service. | ReolinkDirect | 2023-03-10 |
| Can it work on dc instead of solar panel? | 2023-03-08 | Yes. Just use a usb power cube | J. Bradley | 2023-03-08 |
| Can it work on dc instead of solar panel? | 2023-03-08 | Hello. Yes, this battery security outdoor camera can be charged by the DC 5V/2A USB power adapter. However, it is not recommended to continue charging the camera via the adapter to protect the battery. | ReolinkDirect | 2023-03-08 |
| Free cloud is it just a 7 day play back each month | 2023-02-21 | We pay for 2gb | sonja | 2023-02-27 |
| Funciona en Puerto Rico? | 2023-02-08 | La cámara funciona con una red 4g le recomiendo que hable con los proveedores de telefonía celular para saber si le venden este servicio | Luis M. | 2023-02-09 |
| Do I need cellular to use this | 2023-02-20 | You’ll need a data only simcard from, preferable - T-Mobile. I suggest to you to do it using pre-payment, in case you’ll use it for some time and not permanent. If you’re planning to use it permanently, then do it post payment with autopay. Hope this helps you | mendione | 2023-02-20 |
| Do I need cellular to use this | 2023-02-20 | Yes you will need to get service | ROBERT WILLIAMS | 2023-02-20 |
| Do I need cellular to use this | 2023-02-20 | wifi is needed for this camera | sonja | 2023-02-21 |
| Do I need cellular to use this | 2023-02-20 | Hello. Yes, this 4G LTE security camera needs to access the network via the cellular data from the sim card inside. If you use this camera in the USA, the sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint is recommended. | ReolinkDirect | 2023-02-21 |
| Do I need cellular to use this | 2023-02-20 | Yes, a prepaid t-mobile SIM card is what I use… $10 per month plan works fine | Clark Ashley | 2023-02-21 |
| Is this.a 5g camera not 2.4? | 2023-03-04 | Not sure what you’re asking. This camera runs off 4G cell phone data. The camera itself has a 4 megapixel sensor | jeff | 2023-03-04 |
| Is this.a 5g camera not 2.4? | 2023-03-04 | Hello. This cellular security camera supports a 3G/4G LTE connection. It requires a sim card for use. If you want to use a 2.4Ghz/5Ghz wifi connection, you may check this battery-powered wifi camera https://www.amazon.com/dp/B08C6YD7NX | ReolinkDirect | 2023-03-05 |
| will the camera still record motion when it lose 4g/3g signal? | 2023-03-03 | Hello. Yes, this outdoor security camera can still record to the SD card when they detect a movement even though there is no internet access anymore. However, please note that without the internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. | ReolinkDirect | 2023-03-03 |
| will the camera still record motion when it lose 4g/3g signal? | 2023-03-03 | Mine only worked 3 weeks and locked up. Returned for credit and never got credit for the chip. | Amazon Customer | 2023-03-03 |
| will the camera still record motion when it lose 4g/3g signal? | 2023-03-03 | As far as I know it seems to always record on the camera | Amazon Customer | 2023-03-03 |
| Why does my camera show the wrong date on display even after I link to my phone? | 2023-01-14 | It’s not reading the micro SIM card in the camera. Go to T-Mobile and they can delete any old numbers. Hope this helps | Dob | 2023-01-14 |
| Why does my camera show the wrong date on display even after I link to my phone? | 2023-01-14 | Hello. Please kindly refer to the link below to synchronize the time to check again. If still can't work, please enter this link and reply 'Contact the seller' for further assistance.https://support.reolink.com/hc/en-us/articles/360004845814 For assistance:https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-15 |
| Currently, will this camera work with Verizon? | 2023-04-30 | Yes | Mike Meyer | 2023-04-30 |
| Currently, will this camera work with Verizon? | 2023-04-30 | It is a good question. Don't know. But what I really know is that it work perfectly will T-Mobile. Remember that all you need is the simcard, but the data simcard only, which is quite different than the voice/data simcard that is pretty common on smartphones. Regarding Verizon, I will suggest to call Verizon and even bring your reolink camera to one of the Verizon dealers that in nearest your location and ask them directly | mendione | 2023-04-30 |
| Currently, will this camera work with Verizon? | 2023-04-30 | No. It only works with T-Mobile. I needed to buy a sims card with only a data plan | Adrian H. | 2023-04-30 |
| Currently, will this camera work with Verizon? | 2023-04-30 | Hello. Sorry that this LTE outdoor camera doesn't work with Verizon. You may choose a virtual network operator like FreedomPop, Mint, EIOT Club, or T-Mobile ( Prepaid Data Plan Recommended) | ReolinkDirect | 2023-05-01 |
| Currently, will this camera work with Verizon? | 2023-04-30 | I believe so, all you need is add the sim card on the camera. | Marcelo | 2023-05-01 |
| This camera works at mexico | 2023-04-03 | The camera uses a Tmobile sim card. If you have tmobile in Mexico, it should work. | Amazon Customer | 2023-04-03 |
| This camera works at mexico | 2023-04-03 | Hello. Yes, this cellular outdoor security camera can work in Mexico. And the sim card from Telcel is recommended if used in Mexico. | ReolinkDirect | 2023-04-04 |
| So i only pay for a t-mobile sim card and get free use of the reolink app for 1gb per month and 7 days storage is this correct? | 2023-06-12 | It only costs $10 per month for the t-mobile plan I use and the data stores on a micro SD card on the camera… I use 30 second clips and it always works great for me… I have three of them | Clark Ashley | 2023-06-12 |
| So i only pay for a t-mobile sim card and get free use of the reolink app for 1gb per month and 7 days storage is this correct? | 2023-06-12 | After purchasing camera, buy sim card thru eiotclub. You'll then pick a service plan for sim card, from their website. There are several plans, we went with 360 days for $96. Between the app and the sd card that goes in camera, we didn't opt for any additional storage so couldn't help you there. | Joe | 2023-06-12 |
| Where do i find replacement batteries for this camera? | 2023-01-02 | Hello. Please note that the battery inside this PTZ cellular security camera is irremovable. You can charge the camera via the solar panel to have a continuous power supply. Reolink cameras come with two years warranty. Feel free to contact us via Amazon message if you meet any issues with this camera. | ReolinkDirect | 2023-01-03 |
| Is the solar panel in the kit the 3 or the 6 watt? | 2023-04-28 | Hello. The maxxa0powerxa0of the solar panel in the kit is 3.2W. And if you want a solar panel with 6 watts, you could consider this one: https://www.amazon.com/dp/B0BGJ2561Q. | ReolinkDirect | 2023-04-29 |
| Is the solar panel in the kit the 3 or the 6 watt? | 2023-04-28 | Not sure of the exact wattage but camera never goes dead. | Tim | 2023-04-29 |
| Is the solar panel in the kit the 3 or the 6 watt? | 2023-04-28 | Installed on top of a two story barn so can't help you, however it has always kept the camera battery charged. | Guy R. | 2023-05-01 |
| will it work offline without simcard and recording to memory card? | 2023-05-24 | I don’t think it will work without a SIM card. | Brian | 2023-05-25 |
| will it work offline without simcard and recording to memory card? | 2023-05-24 | No, need sims card and a data plan. | cookie | 2023-05-25 |
| will it work offline without simcard and recording to memory card? | 2023-05-24 | I don’t think so because it has to have a card to get through the set up process. | lpd181 | 2023-05-26 |
| can I set the time lapse as 1 second? | 2023-03-23 | Hello. Afraid not, The duration of the time-lapse can be set from 1 minute to 830 days, and the interval can be set from 10 seconds to 6 hours. And the estimated video length may depend on your setting.xa0 You can set thexa0 For more details, please refer to the link below.xa0 https://support.reolink.com/hc/en-us/articles/900002834583 1 | ReolinkDirect | 2023-03-25 |
| Hola. es compatible para sim de movistar y claro en ecuador? | 2023-02-26 | No tengo información de la red de celulares en Ecuador pero pregúntale a tu proveedor de Movistar si es 4g lte y si es afirmativo entonces si te funciona | Luis M. | 2023-02-26 |
| Do I have to sign a contract with T-Mobile or other carrier just to find out if this camera will work with it in my area? | 2023-06-12 | Go to bestbuy and purchase a SIM card. There pretty inexpesive and come with 30day service. | Ricardo | 2023-06-12 |
| Do I have to sign a contract with T-Mobile or other carrier just to find out if this camera will work with it in my area? | 2023-06-12 | You'll have to buy a SIM card. You can pick a small plan to see if it works. If it works good enough then simply choose a bigger plan. | Joe | 2023-06-12 |
| It’s been over two days and my package hasn’t shipped is there any way someone can tell me why when it says it’s in stock ? | 2023-02-09 | Hello, this item is fulfilled by Amazon. Please contact Amazon buyer support, or you can contact us via Amazon message for further assistance. | ReolinkDirect | 2023-02-11 |
| Will any us reolink 4g pan tilt camera work in india? can you share a link of one that works in india? | 2023-03-27 | Hello. Pleasexa0kindlyxa0notexa0thatxa0ifxa0youxa0orderxa0fromxa0our usxa0store,xa0wexa0canxa0onlyxa0ship axa0USxa0versionxa0camera. And if you want to use this camera in India, the EU version is required. Please check whether you can purchase the EU version from the link below. https://www.amazon.de/dp/B09QC78HPC Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-03-28 |
| I use Verizon for my cell phone; can I use this camera with recommended sim cards but still keep my cell phone on Verizon? | 2023-06-12 | I use Att on my cell phone. But went to best buy and got a Mint cell service SIM for 10$ with 30 days. Register was easy and setup as well. After 30days i paid a yeR service for 180$ for 5gb of data per month. More then enough. | Ricardo | 2023-06-12 |
| I use Verizon for my cell phone; can I use this camera with recommended sim cards but still keep my cell phone on Verizon? | 2023-06-12 | Yes you can. You can purchase a data only plan from any provider. The least expensive that I have found being $60 for a year of service. 500mb a month. This has been more than enough data for us. We have two of these cameras each on the same plan. | Cerulean Phoenix | 2023-06-12 |
| I use Verizon for my cell phone; can I use this camera with recommended sim cards but still keep my cell phone on Verizon? | 2023-06-12 | Yes, I have Verizon. You have to get a sim card from a provider that works with Reolink. You pay that account seperate. | Tknitez | 2023-06-12 |
| I use Verizon for my cell phone; can I use this camera with recommended sim cards but still keep my cell phone on Verizon? | 2023-06-12 | Of course. | Lloyd E | 2023-06-13 |
| I use Verizon for my cell phone; can I use this camera with recommended sim cards but still keep my cell phone on Verizon? | 2023-06-12 | Hi, yes, you could use your cellphone to view the camera's live stream, just make sure the SIM card for the camera can be used. You may refer to: https://support.reolink.com/hc/en-us/articles/360012407054-How-to-Choose-SIM-Card-in-the-United-States/ | ReolinkDirect | 2023-06-14 |
| Does it have zoom ? | 2023-04-20 | You can zoom in | Tony Alba | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | No, you can zoom in on the image on your phone but the camera itself does not zoom. | Tim | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | Yes | Amanda Wiggins | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | Yes you can zoom just like any pic or video on phone or iPad | Brian | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | I think it does have a zoom feature | Veronica | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | Not that I am aware of. you can pinch your screen and zoom in with pretty good resolution | jeff | 2023-04-20 |
| Does it have zoom ? | 2023-04-20 | Hello. This camera does not support optical zoom, but it supports 10x digital zoom. You may learn the difference between digital zoom and optical zoom refer to https://support.reolink.com/hc/en-us/articles/900000576723 | ReolinkDirect | 2023-04-21 |
| How often does the lithium battery need to be replaced, and what type of battery? | 2023-05-15 | I have had my camera in the hi rockey mountain s. In extreme weather for 2 years and is still going strong. Been a good camera. Use tmoble service cheep | Amazon Customer | 2023-05-16 |
| How often does the lithium battery need to be replaced, and what type of battery? | 2023-05-15 | I've had my camera up and working for over a year and the battery icon stays full all day long. Only went to 1/4 in two days of rain and overcast. . .came back up to 100% the next day with the sun out. Don't know anything about changing the battery. . . | Guy R. | 2023-05-16 |
| How often does the lithium battery need to be replaced, and what type of battery? | 2023-05-15 | It has a built in rechargeable battery. I’m not sure how often it needs replacing. I have had mine running over 3 months. | Brian | 2023-05-16 |
| How often does the lithium battery need to be replaced, and what type of battery? | 2023-05-15 | Hello. Normally, the battery can be recharged about 500 times and lasts for about 1-4 weeks per charge (Actual use varies based on settings, use conditions, and environmental factors.) If you find the battery is defective, you can contact us for a warranty. You may contact us via this link and click "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-18 |
| Why does Mine not work with att | 2023-01-06 | If it's not working at all, then I would make sure it's charged up and your app is loaded to your phone. The instructions are not very well written, so you may need to read them again. | Scott Nivens | 2023-01-06 |
| Why does Mine not work with att | 2023-01-06 | Why your camera does not work with your "att"? First I assume that you wanted to write app instead of att. If this is correct, you have to pay attention in the carrier service provider in you location. We use T-Mobile since it is full compatible where we are located. Also you have to check with your CSP the type of simcard you are using. Also, try resetting the camera. Also, follow step by step the instruction manual that comes with the camera, and last, call Reolink | mendione | 2023-01-06 |
| Why does Mine not work with att | 2023-01-06 | They don’t work with AT&T AT&T blocks all third-party cameras and security devices use T-Mobile they’re about $10-$15 a month and it works great | Amazon Customer | 2023-01-06 |
| Why does Mine not work with att | 2023-01-06 | Best to buy a Mint Mobile SIM card. Installed several of the Riolink cams with this SIM card. No issues. Some cameras according to their Tech Support don’t not work well with certain carriers. These cams also work on 4/5G networks and cards. If I recall AT&T is one listed that may have issues. | Professional Camera Installer… | 2023-01-06 |
| Why does Mine not work with att | 2023-01-06 | We have AT&T cell phones but I had to purchase a T-Mobile SIM card. Not sure why but it was stated on their site that it works with T-Mobile best | Kelly | 2023-01-06 |
| Why does Mine not work with att | 2023-01-06 | Hello. We have tested virtual SIM cards like Mint and Freedompop(based on AT&T) which can work with our camera properly. If you SIM card is AT&T, please kindly let us know about the voice prompt you heard via Amazon message, we'd like to further help you. | ReolinkDirect | 2023-01-07 |
| Why does Mine not work with att | 2023-01-06 | I am not sure but we have TMOBILE for ours. | sonja | 2023-01-07 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | The solar panel is charging the device only when enough light is present.. The solar panel will charge until the light outside isn’t enough during the day. The device is running off battery non-stop | Nicholas Drakos | 2023-02-17 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | It will | Tknitez | 2023-02-17 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | Mine has. The solar panel charges the battery and the camera runs off the battery, even when the sun is out. But when the sun is out, the battery draws less power from the battery than the solar panel is putting in, so it tops off the battery that was depleted overnight. Just position the panel so it gets as much sun as possible during the day and even if it is cloudy it will still get a little charge. | Chris | 2023-02-18 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | In the northern California sun it always stays close to fully charged. It records and streams during the night as needed and always makes it to the morning. | Newfoodez | 2023-02-18 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | It runs off the battery 100% if the time. The solar panel charges the battery. Mine are always at 100% solar works great | jeff | 2023-02-18 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | I runs off of battery day or night. It recharges if sunny and at least 32 degrees. Uses about 3 percent of charge per day. Will recharge about 30 percent on good sunny day, but needs to be at least 32 degree temperature. Had mine installed about three months and only once did I have to recharge with electrical charger. | Eugene Meger | 2023-02-18 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | Yes that is how it works - I charged mine before installing it. After that I hooked it up to the solar panel and have not lost powers since - I’ve had it for almost a year. I check it periodically and it’s always 70 plus percent. We live in nw Montana so the sun is scarce during most days but it seems to be able to pick up enough light to charge. | Greg Dennison | 2023-02-18 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | We have 3 cameras and have never had a battery issue with any of them, cloudy or sunny! They have always worked! | Galjonrod | 2023-02-19 |
| Will it run of the solar power during the day then battery at night? It's been cloudy and I charged it last night before I set it up this morning? | 2023-02-17 | Hello. Reolink solar panel needs direct sunlight exposure, and it can't get power from indirect light such as LED light or the moonlight. Yes, it can be charged during the day and keep working by using the battery at night. A cloudy day will affect the functions of the solar panel, you may fully charge it via outlets then connect to the solar panel again. | ReolinkDirect | 2023-02-19 |
| Does this camera work with xfinity mobil service? | 2023-02-25 | I own 4 reolink cams and every service I have tried is hit or miss. Some cams will work for a few weeks then stop. I will not be buying anymore reolink cams. | A 2 Z | 2023-02-25 |
| Does this camera work with xfinity mobil service? | 2023-02-25 | Hello. Sorry that we haven't tested the Xfinity mobile service with our surveillance outdoors camera before, can not confirm if it is full compatibility. And we will forward your suggestion to our related department for further improvement. If you use this camera in the USA, the sim card from T-Mobile (Prepaid Data Only)， FreedomPop, and Mint is recommended. | ReolinkDirect | 2023-02-25 |
| can i mount the camera under the eve of a metal building; cell signal strength? | 2023-05-29 | It should work as long as the antenna has a line of sight to a cell tower | Minnie T. | 2023-05-29 |
| can i mount the camera under the eve of a metal building; cell signal strength? | 2023-05-29 | Hold your phone where you would put the camera and see what the signal is. | Geoff B | 2023-05-29 |
| can i mount the camera under the eve of a metal building; cell signal strength? | 2023-05-29 | Hello, yes, but please make sure the SIM card in the camera owns a smooth and stable signal for the camera operation, since this camera connect to the network via active SIM card. | ReolinkDirect | 2023-05-31 |