| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will the new Wyze 3 camera work with the Wyze 2 setup? | 2023-01-02 | I currently have 2 of Wyze V2 cameras and 1 V3 they all work great together | me | 2023-01-02 |
| Do motion/event alerts work through google home? | 2022-08-29 | Not sure, but videos are easily viewable on the Wyse app on your phone. | Gary C. | 2022-08-29 |
| I can't get cameras to scan bar code on my phone or on my iPad . ??? | 2023-01-17 | Sometimes you have to move the bar code close to the camera and then move it back a little ways. At least that is what works for me. | Airborne | 2023-01-18 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | Not this model. | Troy Brown | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | No, but go to wyze app to check. | Stephen | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | I believe there is a Solar panel option, but it only works on the Wyze Outdoor Cam. | Brian Nutter | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | There is no battery only a pigtail from the camera that is than plugged into a cord that is similar to a phone charger. From the cord it can be plugged into a USB PORT or a 110 volt power source | Russell Holmes | 2023-02-15 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | You can see the still image of a live update, but I’m not aware of a way to Play streams from 2+ cameras at the same time. | Corban | 2023-04-03 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | Yes, you can see all cameras live in the app at the same time | Brian Nutter | 2023-04-03 |
| How much is cam plus sub ? | 2022-04-28 | $15 yearly | L. M | 2022-06-17 |
| How long is the power cord? | 2023-03-01 | About 6 ft. | Patricia Jarvis | 2023-03-01 |
| Do I need the sd card still if I pay for cam plus? | 2022-06-03 | The SD card gives you more view back flexibility with the cameras, even if you have subscription. I’ve tried it both ways. I have 3 cameras. | SR | 2022-06-03 |
| If you get a 3 month coupon on one camera can you use this 3 month coupon on the same account? | 2022-09-07 | I’m not sure I’ve never used coupons when buying this product I could only assume the coupon could only be used once | ChrissyJ. | 2022-09-25 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | Ask Wyze, I only use indoor. I use other brands outside. WIth solar . | Stephen | 2023-02-07 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | I don't use any. I use powerboats for the ones that doesn't have power. Works great! | George Ehrlekrona | 2023-02-07 |
| Is there a way to order the mounting adhesive and magnet separately? We’re having our house painted and will need to remount our cameras after. | 2023-03-29 | Yes. Here is the link of mounting kit: https://www.amazon.com/Wyze-Labs-WYZECMK-Mounting-White/dp/B07DG5KLNK | Wyze Lifestyle | 2023-03-30 |
| I want to record my worms eating a Pumpkin or something will this timelapse it for me? Or should I go with the version 2? | 2023-02-01 | The v3 has the timelapse feature. | Josh | 2023-02-01 |
| Why does the motion gets animated , like it moves fast sometimes? | 2023-04-17 | Have an experienced that myself but it could be caused by your internet in the connection time | megan cross | 2023-04-17 |
| Can you set it to alert for sound (e.g. barking?) without the premium subscription features? | 2023-02-02 | Yes you can set sound detection without having to pay, but it will pick up all loud sounds like trains, loud cars, thunder, and pretty much anything that is loud | Guy… | 2023-02-06 |
| How much per year is iCloud? | 2022-11-21 | This may not be your answer but I would get a SD card and sign up for “cam Light” it’s free. | Rod Frost | 2022-11-21 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It comes with the connector and power cord - it is a micro usb. | LuRae | 2023-04-03 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It is 6 feet Micro USB cable. | Wyze Lifestyle | 2023-04-04 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | No you don't. However if you needed to go back and review a video you would not have the capability. I believe it stores a short video for 14 days. The subscription for the year is very inexpensive. I believe you can even just do it on one camera. So if you wanted to put it in the center of your home and pay for the subscription and have the video saved it would be worth it. | Alison | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | I think you would need a subscription for each camera. Because each camera would have a SD Card. I hope thats the case but I think it is | Dawn McGuire | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | Not for the basic functions, but if you want cloud archiving and longer recording time. You need a monthly or annually plan (typically $20 per camera per year) I think there an unlimited camera plan too | Corban | 2022-12-21 |
| What happened to free cloud storage of Video? | 2023-02-06 | It's still there. You only get 12 second clips and you can see those recording in the app. | Guy… | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | They still have Cam Plus Light which is hid : go to account and services, you will see the headers and click on Cam Plus Light and add your camera | Rod Frost | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | I’ve never used there free cloud storage I have always only put the micro chips in for storage and have never had an issue. I recently order these for my dad and use the same micro sd cards for recording. | ChrissyJ. | 2023-02-07 |
| Does this camera rotate left to right? As the one I currently has only goes up and down? | 2023-01-13 | These do not rotate it is a fixed mount | Russell Holmes | 2023-02-01 |
| What kind of cord do I need so I can place it high up on wall? | 2023-03-04 | They give you a long cord but you can order a longer one from Amazon if you'd like. It's basically a long phone charger cord. | Dalnutt22 | 2023-03-04 |
| What kind of cord do I need so I can place it high up on wall? | 2023-03-04 | Regular | Stephen | 2023-03-04 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Go to live view, clicking the settings logo, select detection setting and increase the sound sensitivity. | Alison | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | You may have to create a Rule in Settings. Click on Device Trigger and follow the options to customize your scenario. | Brian Nutter | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | go to notifications in app turn on sound | Stephen | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Turn it on it the camera settings | Emily | 2023-01-14 |
| Can i use a 128 gb sd card i stead of 32? | 2023-02-16 | Yes. Wyze sd card 128gb sold separately. | Wyze Lifestyle | 2023-02-17 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | You can get a micro card, you don't need subscription. Read about on wyze site | Stephen | 2023-01-31 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | Once you have the Wyze app the motion or sound the camera pick us are called "EVENTS" that you can view through the app on your phone. The events last I believe about 12 seconds. I recommend you also purchase the "SD CARD" that is available then the camera can be set up to record constantly , the. SD CARD will the retain the video for a period of time and then when full will record over previous recorded video | Russell Holmes | 2023-02-01 |
| Can the recordings be downloaded to the cell phone as mp4? | 2023-04-03 | Yes | Corban | 2023-04-03 |
| Can you use the camera & get notifications thru the app without an SD card? | 2023-05-14 | Yes you can | Russell Holmes | 2023-05-15 |
| What's the benefit of a subscription? What is lost if you have no subscription? | 2023-03-26 | Remote historical playback | gary | 2023-03-31 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | If I read it correctly there is a $1.99 a month fee. | kim p ewing | 2023-05-08 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | No I don’t believe so. But like I said my SD was only in the camera for 2 days before the thing stopped working all together | louis larossa | 2023-05-08 |
| Is this camera 180 degree wide angle ? | 2023-04-05 | Yes | Ron | 2023-04-05 |
| How long does it last, one charge, on avg? | 2023-03-31 | It is powered by plug-in. | Wyze Lifestyle | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | You don't charge it, it stays plugged in continually. | Dalnutt22 | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | This camera is line powered, it is plugged in to the wall outlet near the camera. So no worries about charging it. This thing works great. | gary | 2023-03-31 |
| Will the Wyze app allow you to set up a timer for the camera to shut off & on at specified times? | 2023-01-31 | No—just manually. It does allow you to turn off notifications, but still monitor. | Troy Brown | 2023-02-01 |