| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Could this camera be connected via ip of lte plan and recorded with blueiris or other such nvr's? | 2023-02-23 | Hello. No, this cellular security dual-lens camera can't work with any NVR or third-party software. It can only work with the Reolink app and clients. You can install the SD card to save the recording video and uploade the recording video to the Reolink cloud to back up it. Then you can check the living and recording video via the Reolink software anywhere. | ReolinkDirect | 2023-02-24 |
| Does it pan and tilt? | 2023-01-03 | Hello. No, this cellular outdoor camera can't support pan and tilt via the Reolink software. If you prefer an LTE cellular camera that supports pan and tilt, the Reolink Go Pt Plus is recommended. https://www.amazon.com/gp/product/B09MQC7CHR | ReolinkDirect | 2023-01-04 |
| How come the live feed and playback videos are very Laggy? | 2023-02-05 | Mine is a w/in a few seconds of ‘live time’ to when I can see it on my phone. I think it really depends on the service (network speeds/amount of bars) you are using. Mine still has the couple of seconds delay wether I’m standing right in front of it or 3 hours away. (I have a T-Mobile SIM card in it and the area where it is doesn’t have the best signal, but it’s not terrible either- like 3 bars) You can also adjust the playback of how ‘detailed’ you want it, and the better quality you choose, the more it will slow the playback response time. Hope that helps! 😉 | Dee Johns | 2023-02-05 |
| How come the live feed and playback videos are very Laggy? | 2023-02-05 | It maybe your internet provider. The provider will slow down your if you use up most of your data. You may need to increase your data amount and the reboot your camera. I have t- mobile and I started with 5 GB of data. I had to increase it. Also limit your sensitivity if you have low data. The alerts will not go off as much and use up your data. This is what I noticed on my camera. | Vince M. | 2023-02-05 |
| How come the live feed and playback videos are very Laggy? | 2023-02-05 | Hello. This issue may be caused by the internet signal of the sim card inside. Please kindly check whether the video will be smooth when switching the video stream to fluent mode. And please make sure the antennas have been installed tightly. Feel free to contact us via Amazon message if you need further assistance. You may enter this link and reply 'Contact the seller' to find us. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-06 |
| Can I mount my cmera on my roof which is on an angle, not a perpendicular surface? I will have to turn the camera down so it can look down thestreet? | 2023-03-17 | Hello. It is suggested to install the Duo 4G camera to the wall or to the ceiling. You may adjust the camera angle when installing it. How to install the camera, you may refer to https://support.reolink.com/hc/en-us/articles/9406752683545-Getting-Started-with-Reolink-Duo-4G | ReolinkDirect | 2023-03-20 |
| Can you recommend a chain link fence pole mount adapter that would be suitable for this camera? | 2023-03-25 | Hello. Sorry, we have no relevant recommendations. Usually, we recommend that you mount the camera directly on the ceiling or wall. If you still have questions, please click this link and reply "Contact the seller" for further assistance.xa0 https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-15 |
| Does it support south American carriers/ Caribbean? | 2022-10-02 | As long as you have data sim cards that function in that region | Cory | 2022-10-08 |
| work on Windows 10 system? | 2023-03-14 | Hello. Yes, you can download the Reolink client on your Windows 10 PC and check the living and recording video of this cellular dual-lens camera. For how to initially set up this camera via the Reolink client, please refer to the link below. https://support.reolink.com/hc/en-us/articles/9324053577881 | ReolinkDirect | 2023-03-15 |
| Does this have a light that shows the charge is working? | 2023-05-08 | Hello. Yes, there is a charging indicator light on the charging lead of the camera. Feel free to contact us via Amazon message if you could not find it. | ReolinkDirect | 2023-05-12 |
| Can this camera constantly be plugged into an outlet while in use? | 2023-03-20 | Hello. Afraid not. This 2K outdoor security camera can also be charged by the 5V/2A USB power adapter. However, it is not recommended to continue charging the camera via the adapter to protect the battery. You can continue to connect the camera to the solar panel. Here is the link for the solar panel. https://www.amazon.com/gp/product/B088R1FDP2/ | ReolinkDirect | 2023-03-23 |
| will spectrum sim card work with this camera? | 2022-09-17 | Hello. We have not tested the Spectrum SIM card before. You may choose the SIM card from: Network Operator: T-Mobile (Prepaid Data Only) Virtual Network Operator: FreedomPop, Mint Note(s): As of July 1, 2022 T-Mobile’s older 3G UMTS network will be retired. | ReolinkDirect | 2022-09-18 |
| will spectrum sim card work with this camera? | 2022-09-17 | Spectrum uses Verizon towers so probably not | general lex loogie | 2022-10-27 |
| Does accept this camera anny sim card 3g/4g around the world? unlocked? | 2023-04-11 | Video could not be loaded | ReolinkDirect | 2023-04-13 |
| What's the max range before im notified of movement | 2023-02-02 | Hello. The longest detecting distance of PIR motion sensors is 10 meters for moving and living things and 15 meters for moving vehicles. Besides, the detecting angle is 120˚ horizontally and our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height is 2-3 meters. | ReolinkDirect | 2023-02-04 |
| does it have cloud storing for any movement? | 2023-01-05 | yes with additional fee | Karen Brewer | 2023-01-05 |
| does it have cloud storing for any movement? | 2023-01-05 | I don’t know if there is a ‘cloud storage’ - I don’t use it / am not aware of one. I DO know that you can put a sd card into it for storage/ recording. | Dee Johns | 2023-01-05 |
| does it have cloud storing for any movement? | 2023-01-05 | Hello. Yes, you can uploade the detection recording to the Reolink cloud. We provide a 7-day free Cloud service for video storage. You can access the security camera anytime and anywhere via Reolink App/Client, and replay footage in a smart and quick way. | ReolinkDirect | 2023-01-05 |
| I have bought to of these cameras and love them. however, the one i just bought in october 2022 no longer works. what is the warranty process for it? | 2023-01-05 | Hello. Reolink provides a 2-year warranty and 30-day return & refund for this Security Camera Outdoor under Reolink Warranty Policy. We will appreciate it if you can contact us by Amazon message to further discuss your issue. | ReolinkDirect | 2023-01-06 |
| What is the wattage output of the solar panel? | 2022-10-26 | Hello. The max output voltage of Reolink Solar Panel is 6V. The standard working voltage of Reolink Solar Panel is 6V ± 0.3V. | ReolinkDirect | 2022-10-27 |
| Straight talk compatibility | 2023-02-19 | Hello.Yes, this cellular security camera supports two-way talk via Reolink software. Please feel free to refer to the link below if you'd like more details. https://support.reolink.com/hc/en-us/articles/360004051354 | ReolinkDirect | 2023-02-21 |
| Does it work with straight talk t-mobile sim card | 2023-05-30 | T mobile | Vince M. | 2023-05-30 |
| Does it work with straight talk t-mobile sim card | 2023-05-30 | Yes it does but , it is pretty costly , if you have virozon you can add to your service , let them know you do not need only gb no texting no insurance. You should get it pretty cheap . We have multiple cameras . This was the easiest and cheapest affordable way to do it , with better service as well . | Roxanne grant | 2023-05-30 |
| Does it work with straight talk t-mobile sim card | 2023-05-30 | Hello. If T-Mobile has a strong 4G signal covered in your area, it is recommended to use a T-Mobile prepaid data-only SIM card. And Reolink 4G cameras can only work with a 3G or 4G network, it doesn't support a 5G network. Please choose a 4G T-Mobile network to activate. | ReolinkDirect | 2023-05-31 |
| How do I purchase the eu version? | 2022-12-05 | Hello. If you can purchase this LTE Cellular Outdoor Security camera on Amazon.de, you can find the EU version from the link below. https://www.amazon.de/dp/B09KR7S4M5 Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-12-06 |
| Can you plug this into an outlet if you dont have access for solar? | 2023-03-20 | Yes, you can | Seth D. | 2023-03-20 |
| Can you plug this into an outlet if you dont have access for solar? | 2023-03-20 | Hello. Yes, this 2K outdoor security camera can also be charged by the 5V/2A USB power adapter. However, it is not recommended to continue charging the camera via the adapter to protect the battery. You can continue to connect the camera to the solar panel. Here is the link for the solar panel. https://www.amazon.com/gp/product/B088R1FDP2/ | ReolinkDirect | 2023-03-23 |
| But will apply to guam usa. does this need a cellular plan? located on guam usa. my local server is docomo | 2022-10-08 | Yes, a data only plan. It costs me about $15 a month | Cory | 2022-10-08 |
| But will apply to guam usa. does this need a cellular plan? located on guam usa. my local server is docomo | 2022-10-08 | Hello. This 3G/4G camera needs to inserted an SIM card to work. You may choose the SIM card refer to: https://support.reolink.com/hc/en-us/articles/360012407054. | ReolinkDirect | 2022-10-08 |
| Will this work on AT&T? | 2022-11-29 | I tried to use with Verizon and worked for awhile then stopped. I started to use EIOT CLUB. It was was less expensive and works great. Easy to set up. Just enter the sim card number and pay the fee. | Amazon Customer | 2022-11-29 |
| Will this work on AT&T? | 2022-11-29 | Hello. Yes, you can use the sim card from Freedompop(based on AT&T) which can work with our camera properly. | ReolinkDirect | 2022-11-30 |
| what is the temperature range of this camera? do you have a 4g camera for cold weather? | 2022-12-04 | Yes. | Doria | 2022-12-04 |
| what is the temperature range of this camera? do you have a 4g camera for cold weather? | 2022-12-04 | Hello, the operating temperature for all the Reolink camera is -10°C(14°F)~+55°C(131°F). The camera may generate some heat by itself when working, and it might continue to work when the temperature is lower a little than -10℃. But it's suggested to use the camera in the temperature range. | ReolinkDirect | 2022-12-06 |
| Does it work on straight talk with t-mobile sim card or verizon or at&t????? | 2023-05-30 | Return it. I have one and the solar panel works lol not charge the battery. Customer service is a joke. You have to email them and the wait the next day for them to contact you. I haven’t had this unit a year. | Vince M. | 2023-05-30 |
| Does it work on straight talk with t-mobile sim card or verizon or at&t????? | 2023-05-30 | I was able to activate it on an a Verizon plan but had to get the Sim cards Pre-authorized before they were sent. | Bryan Burns | 2023-05-31 |
| How many cameras can be viewed on 1 app? | 2022-12-12 | Hello, you can add as many Reolink cameras or NVRs to the Reolink app as needed. While viewing the live video, it can only support viewing a max 16-camera (1/4/9/16 channel) live video simultaneously. | ReolinkDirect | 2022-12-13 |
| Hello, will this camera work with a digicel sim card in jamaica?jamaica | 2022-12-03 | Hello. Reolink Duo 4G camera works with Digicel sim cards in Jamaica. However, this camera is the US version, it won't work in Jamaica. If you need to use it in Jamaica, please buy the EU version. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-12-03 |
| I will be installing my camera on my rook not on a perpindicular serface. Can I move the camera angle down enouugh to view the street below? | 2023-03-15 | Hello. Yes, this camera can be installed on the rook via the strap included. Please down the angle of the camera to no more than 45°, otherwise, it may affect the detection function. And please note that our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height is 2-3 meters. For how to install this camera, please refer to the attached video. | ReolinkDirect | 2023-03-17 |