| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I cannot get it to drown out the surrounding sounds when I'm speaking to other person on phon , in spite of having the noise cancellation turned on . | 2022-12-31 | Noise cancelation is only on your end as to ambient sounds around you. It doesn't prevent ambient sounds from being picked up by the microphone, or from you hearing ambient sounds coming from whomever you're talking to. | Ed Bonczek | 2023-03-04 |
| Is there any way to use the EQ while in wired mode? | 2023-05-08 | Yes, Use the included cord. | 299bowler | 2023-05-08 |
| Does dual connection mean two people can connect to the same device at one time, like watch a movie together on one phone? | 2023-04-07 | Yes you can. But duel connection for the Soundcore means you can connect the headphones to two different devices. | Jane Sowder | 2023-04-07 |
| Does dual connection mean two people can connect to the same device at one time, like watch a movie together on one phone? | 2023-04-07 | When this item says 'dual connection' what it is referring to is that the headphones can connect to two devices at once. Thus, you can have it connected to your phone and your computer at the same time. Depending on your phone, it might support multiple devices to be connected at once, but that would depend on your phone's capabilities, not the headphones. I hope this helps. | GS | 2023-04-07 |
| Does dual connection mean two people can connect to the same device at one time, like watch a movie together on one phone? | 2023-04-07 | Yes you can. But duel connection for the Soundcore means you can connect the headphones to two different devices. | Larry Sowder | 2023-04-07 |
| I see some said these do Not allow simultaneous audio playback from two devices at the same time? Do any of the models offer that feature? | 2023-05-08 | I agree | 299bowler | 2023-05-08 |
| Having issues paring it to my TV and phone at the same time, any tips? | 2022-12-25 | You may try turning the Bluetooth on your phone off while pairing it to the tv | Happy | 2022-12-26 |
| Having issues paring it to my TV and phone at the same time, any tips? | 2022-12-25 | I haven't had any issues pairing with devices, though I pair with one device at a time. | Journeyman | 2022-12-26 |
| Does the noise cancelling work on mic speaker function also ? | 2023-01-02 | Yes | Kyle Jeong | 2023-03-04 |
| Cant connect to bluetooth on Amazon stick 3rd generation | 2023-04-21 | Some devices, aren’t able to connect via Bluetooth based on the type of Bluetooth installed on said device. In this instance for example is the fire stick. It may not allow the connection without a type of box like some theater Bluetooth headphones have. A sort of homing device to hold a connection. These aren’t meant for said device. You may need a different brand. | James | 2023-04-21 |
| How do you set it up to switch automatically b/w PC and phone? I can't get it to work. | 2023-03-10 | So, I mean you can connect it to both a phone and a lap top but it won’t just pick up on which ever one is on. You still have to click the headphones option through Bluetooth on which ever one you want to use. So if you are connected to your phone for multiple uses it will always connect to your phone as soon as you turn the headphones on, but if you decide you Wana use it on your laptop now you just have to click them as the Bluetooth option on your lap top to take it from your phone and it will swap over right away, you don’t have to pair it each time because it’s already paired to both (if you have previously done so) so for example I turned them on and bam connected to my phone when I hit play on Spotify, to change to my laptop I clicked the Bluetooth headphone option and it swapped right to what was playing on my laptop, I click it again it’s back to my phone music playing, click it again it’s back to the laptop. Hope that helps. | Rylee | 2023-03-10 |
| Can you voice text and/or use "Hey google" w/ these? | 2022-11-26 | No. Unfortunately, these have not worked with these functions on my phone or TV (which is Alexa capable). However, their quality and noise-canceling features are great for the price! You should definitely consider purchasing if you do not absolutely need the voice-to-text and voice assistant features. | Deven Bhagwandin | 2022-11-26 |
| Can you voice text and/or use "Hey google" w/ these? | 2022-11-26 | With IPhone I am not able to get Siri or Alexa to answer unless my phone is close enough to pick up my voice. It doesn’t seem to work though the headset. | Paul M. | 2022-11-30 |
| I have a small head. Will these fit snug? | 2023-05-14 | Yes | Alice F Cooper | 2023-05-14 |
| I have a small head. Will these fit snug? | 2023-05-14 | Measuring around my head just above my eyebrows is 22 inches and they fit nicely on me. Very comfortable too. | Ossie Weinert | 2023-05-14 |
| I have a small head. Will these fit snug? | 2023-05-14 | They should fit snug enough because the band can expand for large heads. | les | 2023-05-15 |
| I have behind the ear hearing aids, will these work? | 2023-02-25 | NA | Ana S. | 2023-02-25 |
| I have behind the ear hearing aids, will these work? | 2023-02-25 | NA | Amazon Customer | 2023-02-25 |
| I have behind the ear hearing aids, will these work? | 2023-02-25 | I have one behind the ear hearing aid on my left ear, and these headphones worked fine for me | Robert T. Rode | 2023-02-25 |
| Why do these have significantly better noise cancellation than the Q35? | 2022-11-10 | No | Sutefen | 2022-12-05 |
| Is there any boom microphone that will work with the aux jack to create a headset/mic combo? i bought a generic one and my headphones said "power off. | 2023-02-14 | They already have built in mics. There's no reason to add one. | Ed Bonczek | 2023-03-04 |
| can you use the anc without connecting to a device? | 2023-04-23 | I guess you could | Robert T. Rode | 2023-04-23 |
| One of my earcups ruptured. Does the q20+ use the same replacements as the q20? | 2023-02-17 | NA | Amazon Customer | 2023-02-25 |
| Can you comfortably wear these around your neck when you aren't using them? | 2023-03-04 | Yes, I'm sure you can. | Ed Bonczek | 2023-03-04 |
| Can you comfortably wear these around your neck when you aren't using them? | 2023-03-04 | I don't know about you but any over-the-ear headphones I've ever seen or worn, whether $1,500.00 Sennheiser's or this bang-for-the-buck Anker's model, aren't made for neck wear. I suppose if they were temporarily placed around your neck they wouldn't choke or restrict blood flow to your head. | Duane C. | 2023-03-04 |
| Can you comfortably wear these around your neck when you aren't using them? | 2023-03-04 | You can, but I don’t like to do that. It bothers me. | Robert T. Rode | 2023-03-04 |
| Can you comfortably wear these around your neck when you aren't using them? | 2023-03-04 | I've never wear around my neck. But but I may not try later also. | Kyle Jeong | 2023-03-04 |
| Can you comfortably wear these around your neck when you aren't using them? | 2023-03-04 | They should be OK but remember they really shug and the ear pad do rotate cause of the folding form | sotrue | 2023-03-06 |
| Are the ear pads replaceable or are they permanently affixed? | 2023-02-26 | Permanently attached | Jane Sowder | 2023-02-27 |
| Are the ear pads replaceable or are they permanently affixed? | 2023-02-26 | They are permanently affixed | Eric M. Bradley | 2023-02-27 |
| Are the ear pads replaceable or are they permanently affixed? | 2023-02-26 | The ear pads seem to be permanently affixed | Critical Buyer | 2023-02-27 |
| Are the ear pads replaceable or are they permanently affixed? | 2023-02-26 | They’re permanently affixed. | Scott Shelburne | 2023-02-27 |
| Are the ear pads replaceable or are they permanently affixed? | 2023-02-26 | Permanently attached | Larry Sowder | 2023-02-27 |
| Is there a usb cable with these headphones? | 2023-06-19 | Yes! | Ossie Weinert | 2023-06-19 |
| Is there a usb cable with these headphones? | 2023-06-19 | It comes with a usb-c cable to charge it and an aux cord to plug it in to a device. | Christian Lamas | 2023-06-19 |
| Is there a usb cable with these headphones? | 2023-06-19 | Yes. It has a USB-C Cable, and a 3.5 mm AUX Cable | dReaMer | 2023-06-19 |
| Is there a usb cable with these headphones? | 2023-06-19 | Yes there is. Theses are very nice headphones and the noise canceling is awesome. The sound quality and battery life is good as well. Just as good a other name brand headphones at a fraction of the price | mathew | 2023-06-19 |
| Is there a usb cable with these headphones? | 2023-06-19 | I believe it did, though can’t say for sure. Sorry | Jansari | 2023-06-19 |
| Is there a usb cable with these headphones? | 2023-06-19 | Yes, usb-c, a quality one. | Randell | 2023-06-20 |
| How good is the included travel pouch or should i budget for a case? | 2022-12-28 | It is included a simple bag. I purchased a hard case. | Amazon Customer | 2022-12-29 |
| Can both devices be open at same time (example ipad and iphone)? | 2023-03-16 | no, unfortunately it cannot. | Amazon Customer | 2023-03-16 |
| Can both devices be open at same time (example ipad and iphone)? | 2023-03-16 | They be paired to same headphone but gotta switch back and fourth to the one you using at that time most this helps | sotrue | 2023-03-16 |
| Can both devices be open at same time (example ipad and iphone)? | 2023-03-16 | The instructions that are included say yes! Two devices can be linked simultaneously It seemed straight forward but I haven’t tried it. I’m basically very dissatisfied with this product. Lack of volume. Poor sound quality etc. rather uncomfortabke | R I dV | 2023-03-16 |
| Can both devices be open at same time (example ipad and iphone)? | 2023-03-16 | no, unfortunately it cannot. | Good | 2023-03-16 |
| They are adjusted as short as they go, but still sit too low on my ears. They pull on them and cause some pain. Any tricks to adjust them? | 2023-03-06 | Do make sure the head band is pushed forward on your head. That will make a comfort difference. | Jane Sowder | 2023-03-06 |
| They are adjusted as short as they go, but still sit too low on my ears. They pull on them and cause some pain. Any tricks to adjust them? | 2023-03-06 | Do make sure the head band is pushed forward on your head. That will make a comfort difference. | Larry Sowder | 2023-03-06 |
| They are adjusted as short as they go, but still sit too low on my ears. They pull on them and cause some pain. Any tricks to adjust them? | 2023-03-06 | Take a washcloth and roll it up and duct tape it to piece that rests on your head. | J Moore | 2023-03-06 |
| Does the 20+ lose the base boost feature built into the 20? i see the eq app. seems odd to lose a feature with any upgrade above the 20 at any price? | 2023-05-08 | The 20+ has transparency over the 20. And I’m sure if you use them everyday you will get used to the base but it’s still there for me and I’ve had them for over a month. | David | 2023-05-08 |
| are these an upgrade in any way over the original q20? if so whats changed? | 2023-01-13 | They are. There is a video on the product page that gives you the information. | Ed Bonczek | 2023-03-04 |
| My church's music is so loud it vibrates everything including my eardrums! Can these drown out some bass? | 2022-12-05 | Yes | Sutefen | 2022-12-05 |
| My church's music is so loud it vibrates everything including my eardrums! Can these drown out some bass? | 2022-12-05 | yes sir... | brandon | 2022-12-05 |
| My church's music is so loud it vibrates everything including my eardrums! Can these drown out some bass? | 2022-12-05 | They absolutely can! | Mikie | 2022-12-05 |
| My church's music is so loud it vibrates everything including my eardrums! Can these drown out some bass? | 2022-12-05 | There is a soundcore app/equalizer that may help with whatever you are blue toothed to. | Happy | 2022-12-06 |
| How many buttons does this anker q30 anc headphones have? | 2023-02-27 | Technically speaking there are 2 buttons on one side and 3 on the other | Critical Buyer | 2023-02-27 |
| How many buttons does this anker q30 anc headphones have? | 2023-02-27 | The right side has 3 (+ - ^ ) The left side has 2 switches (G & NC). I hope that helps. | Happy | 2023-02-27 |