| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| After downloading the update it doesn't work, I can't reset it, what can I do to return it to factory settings? | 2023-05-01 | I would suggest to Deactivated your account and start over | Asia walker | 2023-06-13 |
| Do you sell a solar panel that will charge the doorbell? | 2022-12-16 | Idk if they sell a solar panel. Ik it's rechargeable battery last close to 3 months and works great and it can hold an SD card | ShadowVibesz… | 2022-12-16 |
| Do you sell a solar panel that will charge the doorbell? | 2022-12-16 | This question is a technical one better suited for the equipment developers. | Glenn | 2022-12-18 |
| Are the three batterie's rechargeable? Do you charge the chime with the batteries in it? | 2023-05-19 | The batteries are not rechargeable. You charge the chime before inserting batteries. | jonilosmom | 2023-05-19 |
| Are the three batterie's rechargeable? Do you charge the chime with the batteries in it? | 2023-05-19 | The speaker for the doorbell does have batteries. The doorbell unit itself is rechargeable. As long as you aren't constantly having people play with it, it lasts a good few months on a single charge. I usually get 8-10 notifications a day (apt complex) and I have only had to charge it one time since purchasing. It only takes a few hours to charge it up. | L. Foreman | 2023-05-19 |
| Are the three batterie's rechargeable? Do you charge the chime with the batteries in it? | 2023-05-19 | yes it comes with a charger!! | rosina rockwell | 2023-05-19 |
| Security screw size? Can I get one? | 2022-12-04 | I dropped mine and lost it. It still alerts without it. | Kristi L. Lynch | 2023-02-14 |
| Can someone just steal it right off the door ? | 2023-06-13 | I don't believe so. It is screwed into the wood. Everything needed to install is included. The instructions to sink with phone is also included. I love this product | Amazon Customer | 2023-06-13 |
| Can someone just steal it right off the door ? | 2023-06-13 | It is secured to the door frame and has a security screw and tamper alarm. The reaction time on this is so slow I would not recommend buying this. The longer I have had it the more I don't like it. It has completely stopped alerting me at this point. Not worth buying!! | Christopher A Atchison | 2023-06-13 |
| Can someone just steal it right off the door ? | 2023-06-13 | I believe yes it's possible. The alarm on the system is pretty trash it don't alert on your phone. | Asia walker | 2023-06-13 |
| Can someone just steal it right off the door ? | 2023-06-13 | Yea if u don’t bolt it down, but I haven’t had that problem | Anisha Prox | 2023-06-13 |
| How do i contact zem tek for a replacement screw? | 2023-01-09 | Call customer service | TC | 2023-01-23 |
| Do you need a doorbell to connect it to? | 2023-02-09 | No | joseasepulv | 2023-02-10 |
| Can you playback the video from the SD card without removing it from unit? | 2023-06-17 | Yes if you download the app for it you have access to the video | L. Foreman | 2023-06-17 |
| Can you playback the video from the SD card without removing it from unit? | 2023-06-17 | Yea you can | Kierra Jones | 2023-06-17 |
| Tienes que agregar plan mensual para que funcione los movimientos | 2023-01-08 | No se necesita pagar extra al gun plan solo conectar a su WiFi i es todo y todo lo controla por su teléfono los ajustes y más | C.cA | 2023-01-08 |
| Tienes que agregar plan mensual para que funcione los movimientos | 2023-01-08 | No, solo conectas la app y ya | José Alejandro Castillo Márque… | 2023-01-09 |
| Where do I get batteries for my door bell? | 2023-03-31 | It's rechargeable, no batteries | Amazon Customer | 2023-04-19 |
| Where do I get batteries for my door bell? | 2023-03-31 | It's rechargeable, no batteries | L. Foreman | 2023-04-19 |
| Does it pick up animals ? | 2023-04-19 | If you are watching it live yes it can but if someone doesn't pushe the door bell then you can't see it | Toshia Brown | 2023-04-19 |
| Does it pick up animals ? | 2023-04-19 | If it's low enough the motion from the animals it will pick up | Wonderful product! | 2023-04-19 |
| Does it pick up animals ? | 2023-04-19 | It seems to pick up movement towards the camera, so if a bird flies past it I don't think it'll pick that up. Mine gives a kind of delayed response. I live in an apt so it will pick up the kids across from me going in and out but only after they dance in front of the camera for a second. (Yeah, I said dance🤦🏼u200d♀️) | L. Foreman | 2023-04-19 |
| Does it pick up animals ? | 2023-04-19 | Not always. Sometimes it does skip people standing right outside the door. I have an indoor camera, different brand and it works well. So I know its not my wifi. | Ray | 2023-04-20 |
| how can you install in brick wall? | 2023-01-23 | It's a special drill bit for bricks that you can purchase from Walmart, Amazon, etc... For under $10 | TC | 2023-01-23 |
| how can you install in brick wall? | 2023-01-23 | You can drill holes and use moly bolts but I think i would opt to use and epoxy or double sided tape so no damage to bricks. | Thomas Fayne | 2023-01-24 |
| how can you install in brick wall? | 2023-01-23 | Instead of install on drill holes, you can also attach the doorbell to the wall using the included double-sided tape. | ZEM Tek | 2023-02-03 |
| Who do i contact to buy a corner mount for the j7 doorbell camera | 2022-12-05 | I don't know if they sell solar panel for it I know the rechargeable battery lasts close to 3 months and it holds an SD card and it doesn't have to have a subscription | ShadowVibesz… | 2022-12-16 |
| How do I buy the cloud storage? Not seeing an option on the app. | 2023-03-19 | Go to the settings | Kristi L. Lynch | 2023-03-25 |
| Can I watch it live anytime? Or just when the doorbell goes off or motion is detected? | 2023-03-15 | You can watch it live anytime | Kierra Jones | 2023-03-15 |
| Can I watch it live anytime? Or just when the doorbell goes off or motion is detected? | 2023-03-15 | You can watch it live. I open it up randomly everyday and just look outside. | Mecka | 2023-03-15 |
| Can I watch it live anytime? Or just when the doorbell goes off or motion is detected? | 2023-03-15 | Yes, you can watch it live using the app on your phone. There is also an intercom feature so you can talk to whoever is at the door. The only time the doorbell is unavailable is if your wifi to it goes out. | Gary Salter | 2023-03-16 |
| Can you get a monitor for this ? | 2022-12-17 | As soon as it "trips", it sends a message to your phone with the picture and time. | Tim | 2022-12-17 |
| Can this camera be hardwire for power and if so, 24v ac or dc? | 2022-11-23 | No | Craig Whitman Sr | 2022-11-23 |
| Can you monitor from my computer? Can i download app on my computer? | 2022-11-20 | I'm sure that wherever you have the app downloaded, that's where it will send the alerts and pictures. | Tim | 2022-12-17 |
| Can i remove my peephole and install it to my door? | 2023-05-21 | This mounts where a doorbell would normally go. I'm sure someone makes the kind you are looking for. | Christopher A Atchison | 2023-05-21 |
| Can i remove my peephole and install it to my door? | 2023-05-21 | I suppose you could. I have mine mounted just below my peephole. If you lose internet for some reason you won't be connected to the doorbell. | Gary Salter | 2023-05-22 |
| Can i remove my peephole and install it to my door? | 2023-05-21 | yes , but the best place to put it, is on the side of the door , it has nearly 180 view so you will capture everything and your can still use your peephole as well | B. Broder | 2023-05-22 |
| Can i remove my peephole and install it to my door? | 2023-05-21 | Sorry, not sure if this is an option | Veronica | 2023-05-25 |
| USA cables de electricidad para la instalación? | 2023-02-24 | No usa ningún cable total mente innalanbrics solo tiene que recargar la cámara mínimo cada mes | C.cA | 2023-02-24 |
| USA cables de electricidad para la instalación? | 2023-02-24 | No. Nesesita cables. Solo recargue la bateria y listo. Duran bastante tiempo las baterias cargadas | Mario | 2023-02-26 |
| Why didnt I received my chime the supposed to have come with my doorbell | 2022-12-20 | I would reach out to the company, mine came with the chime for the doorbell | ree | 2022-12-20 |
| Why didnt I received my chime the supposed to have come with my doorbell | 2022-12-20 | Send a message to the seller | Mrs L | 2023-01-01 |
| How do I get the SD chip for doorbell camera? | 2023-03-25 | You can find mini SD cards anywhere they are sold like Walmart Amazon target | Anna Naber | 2023-03-25 |
| How do you set it up to record? Mine only takes a still photo when motion is detected | 2023-02-27 | Video could not be loaded | Impulse buyer | 2023-02-28 |
| What is the aspect ratio? | 2023-04-20 | It even notifies when cars pass one the street. | Amazon Customer | 2023-06-13 |
| How are you guys stabilizing your camera mine always leans forward | 2023-03-24 | Mine does as well, i have mine set up about 6 foot. So the angle works good. | Kristi L. Lynch | 2023-03-25 |
| How are you guys stabilizing your camera mine always leans forward | 2023-03-24 | I use Velcro tape , and I have screwed in at the bottom as well | Mrs L | 2023-03-26 |
| How are you guys stabilizing your camera mine always leans forward | 2023-03-24 | My husband used the screws that came with it and that has worked great for us | Mary Jo Goodwin | 2023-03-30 |
| Can I watch to see any animals the next morning: is there a play back like moton event history | 2023-04-21 | Yes | jonilosmom | 2023-05-19 |
| Is the charging port in the back or side? | 2023-02-14 | It is on the side. | Kristi L. Lynch | 2023-02-14 |
| Is the charging port in the back or side? | 2023-02-14 | Charging port is on the side . Easy to charge without removing the device. | Ms Williams | 2023-02-14 |
| Is the charging port in the back or side? | 2023-02-14 | side. Sorry to say battery life is not very good | Thomas Fayne | 2023-02-14 |
| Do i have to have wi fi for it to work? | 2023-03-25 | Yes you do | Kristi L. Lynch | 2023-03-25 |
| Do i have to have wi fi for it to work? | 2023-03-25 | Yes | Arieal | 2023-03-25 |
| Do i have to have wi fi for it to work? | 2023-03-25 | In order to use the App you have to have it.You won’t be able to view people coming and going.Or ringing the doorbell for that matter. | Rod | 2023-03-25 |
| Do i have to have wi fi for it to work? | 2023-03-25 | Yes | Veronica | 2023-03-25 |
| Do i have to have wi fi for it to work? | 2023-03-25 | Yes, I have mine connected to my home wifi. | joseasepulv | 2023-03-26 |
| Can I mount it on vinyl siding? | 2023-03-19 | I did | Craig Whitman Sr | 2023-03-19 |
| Does it work to be installed out of usa on different voltage? like europe | 2023-05-08 | I do not know about hooking it to electric, but it can be charged and used with electric. That is how I have it | Debbe | 2023-05-08 |
| How loud is the remote chime? Need it for someone with hearing problems. | 2023-06-17 | Very loud then after the 3 ring it rings on your phone as well | Kierra Jones | 2023-06-17 |
| Onvif compatible? | 2023-04-03 | Yes | Wonderful product! | 2023-04-19 |