| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Yes, and no subscription needed | Amazon Customer | 2023-02-05 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | If you have a network and you just clearing follow the setup steps to connect to your WIFI they will always record with the default settings. Depending on your statement of continuously record. Just like any security camera it will always record few seconds or depending on your phone space it will record action and then stop. If you mean non-stop and never stop. Nothing does that. | RegMob | 2023-02-05 |
| How to share my longplus camera with others? | 2023-03-04 | I haven’t done it but I would think if they download the app, and connect in the same way you did. It should work. They can’t really make it easier than that or everyone could just hack other peoples cameras. | meandmytreasures | 2023-03-04 |
| How to share my longplus camera with others? | 2023-03-04 | Open app. Click on the camera you want to share (settings). menu open. share | RegMob | 2023-03-04 |
| How to share my longplus camera with others? | 2023-03-04 | Video could not be loaded | LongPlus Direct | 2023-03-06 |
| Can I leave the long plus camera plugged in? I'm going to be gone for months and I know the battery won't last that long. | 2023-02-06 | Sine mine are outside, I don’t know. However when I have plugged them in, they are fine and continue to record. | Dee Jay | 2023-02-13 |
| Can multiple users turn the camera on and off from different phones? | 2023-05-07 | With the app multiple users can control the camera from different devices | Rockey | 2023-05-07 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | I have mine working through this last storm, lowest we got was about 7 and had a wind chill of about zero. | MJ Richardson | 2022-12-28 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | Not quite sure, but I leave in South Texas, and they withhold a degrees of 108 Fahrenheit. | Amazon Customer | 2022-12-28 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | We recently had 9 degrees and all 7 cameras worked the same. Thankfully, we won't ever have -15. | Christopher C. | 2022-12-28 |
| Can i access the camera using a port nat on my router and a standard web browser? | 2023-04-01 | Downloading and using the app is easy. I have a private Wi-Fi on my router and use that for the cameras and view them on my phone and my iPad. | Dee Jay | 2023-06-07 |
| Can the cameras be accessed remotely and show real time video? | 2023-03-06 | Hello, thank you for your question. Of course you can do that, you can watch live as long as you have WiFi on your device, please download LongPlus APP or Vicohome APP to add the camera, then you can accessed remotely and show real time video everywhere you are. Any question, please fell free to contact Tech support via support@longplus.com. | LongPlus Direct | 2023-03-06 |
| Can the cameras be accessed remotely and show real time video? | 2023-03-06 | Never worked | Don | 2023-03-06 |
| Can you only record for 20 seconds or can you xhange it to longer with sd card? | 2023-05-11 | You can alter the settings to record lenght of time 5csec 10 sec 20 sec 30 sec or auto as long it senses motion | BMac | 2023-05-11 |
| One of my cameras stopped working, how do I get a refund, or replacement? | 2023-05-08 | You may want to contact support. They have been responsive to me when I've had a problem or question. | R. Oshel | 2023-05-24 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | I currently have 3 Cameras connected to same program. Just click the plus + to add. | RegMob | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Yes | Kauai ONE | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Yes you can , add each new camera the same way you set up the first one. I have 3 cameras on the same app. | Shannon Butler | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Glad to answer your question! Of course you can do that. If you need add more camera, please select 'add a new camera' Any other questions, please contact Tech support via support@longplus.com | LongPlus Direct | 2023-03-27 |
| I'm not able to live stream the operate option is not working screen stays black but when I switch to cloud I see the image need help please | 2023-01-01 | Double check your setup. I had to change my network router and when I setup the cameras with new router. I forgot to update everything with my WIFI, and LOCATION On during setup. Afterward, I restarted my phone and my operate started working again. you can always turnoff location after setup even the phone wifi. | RegMob | 2023-02-05 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | It does pick up our dog and cats at night when they are on the patio. Not sure how far away it would show them clearly. Our front garage camera picks up cars and branches blowing at night. | Dee Jay | 2023-05-23 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | Yes. But if there’s a lot of motion the battery will drain quickly. | Christopher C. | 2023-05-24 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | Well I bought as a gift to my daughter she hasn't told me of anything yet. | Ricky D.Chastain | 2023-05-24 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | Yes, if you set for sensitive, it picked up a possum a couple of times | meandmytreasures | 2023-05-24 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | I have these installed and yes, they pick up animals and the AI application will identify it as an animal. I get a number of motion detection videos that include cats, as we have a number of cats in the neighborhood. | R. Oshel | 2023-05-24 |
| Will motion senor pick up animals at night well/send notification? | 2023-05-23 | It depends on how you have your sensitivity set up but yes it does. Also it will pick up wind sounds and drive you crazy with notifications | Angi | 2023-05-24 |
| I purchased the 12 month plan and it only worked for two weeks | 2023-03-06 | Hello, thank you for your question. please fell free to contact Tech support via support@longplus.com， the support team will solve your problem. | LongPlus Direct | 2023-03-06 |
| does this work on a hotspot? | 2022-12-02 | I believe it would but the quality might not be as great. | Sarah | 2022-12-02 |
| does this work on a hotspot? | 2022-12-02 | It might, mine is on my internet 5 g. | MJ Richardson | 2022-12-03 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | You can leave the charger cord plugged in all the time but then u would have to put it somewhere it won't get wet because it will no longer be waterproof... | Kauai ONE | 2023-01-22 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | Just buy a USB power pack/Plug, use the USB side of the charging cord and plug it in. If needed, use an extension cord and leave it plugged in. | Christopher C. | 2023-01-22 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | There is a usb cord in the box as well. You can see the charger port on the buttom of the camera. Any other questions, please fell free to contact us via support@longlus.com | LongPlus Direct | 2023-01-31 |
| I bought two of the oval-case long+ cameras. one is perfect, the other has all logins, etc in mandarin chinese text. how do i change to english? | 2023-04-12 | Try the tool button on the app. Or maybe try deleting and reloading the app. All else fails, good luck finding help from a real person. | meandmytreasures | 2023-04-12 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | In order to obtain this feature, you must pay the monthly fee or annual fee. It's cheaper to get the annual fee for two cameras. | Amazon Customer | 2023-01-04 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | It shows Pet, human, motion as a memo or you can log in to the camera to view immediately. | Dee Jay | 2023-01-04 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | Miguel I like this camera as it has 3 separate sensitivity settings for you. 1.) High 2.) Normal 3.) Weak. I keep mine on High and get the results I want. I never experimented with the other 2 settings of Normal and Weak. It probably would be the Weak setting for animals. You do have the 3 choices, that's a plus. Sorry no vampire or werewolf settings. | Robert Strickland | 2023-01-04 |
| Can it work without Wi-Fi? | 2023-02-04 | If a person was able to do so, I ask why? You need to set it up, delete all the false alerts, check the battery, monitor real time, get alerts on your phone., etc. | Robert Strickland | 2023-02-04 |
| Can it work without Wi-Fi? | 2023-02-04 | You need wifi to connect them with your smart phone | Luis Vargas | 2023-02-04 |
| Can it work without Wi-Fi? | 2023-02-04 | No | Kauai ONE | 2023-02-04 |
| What is 2.4 ghz wifi and how do i know what mine is? | 2023-03-27 | Glad to answer your question! Please chaeck it on Wi-Fi information page on the computer or the router's configuration interface on your mobile phone. Any other questions, please contact Tech support via support@longplus.com | LongPlus Direct | 2023-03-27 |
| What is 2.4 ghz wifi and how do i know what mine is? | 2023-03-27 | Check on your wireless router, or check with your internet provider. | meandmytreasures | 2023-03-27 |
| Se puede ver en tiempo real en el celular cuando esté fuera de mi casa | 2023-03-04 | Perfectamente, sin ningún problema a través de la app y absolutamente gratis | Mario M. | 2023-03-04 |
| Se puede ver en tiempo real en el celular cuando esté fuera de mi casa | 2023-03-04 | Se puede ver en tiempo real en su celular. Ademas si tiene activado el sensor de movimiento puede ver los videoclips de cada activación. | Amazon Customer | 2023-03-04 |
| Se puede ver en tiempo real en el celular cuando esté fuera de mi casa | 2023-03-04 | Si señor trae una aplicación gratuita y se pueden varias cámaras, además de poder comprar almacenamiento en la nube o ponerle memoria SD, también tiene un sistema de notificación al activarse la grabación por 10 segundos, le llega al celular | Antonio J. | 2023-03-04 |
| Se puede ver en tiempo real en el celular cuando esté fuera de mi casa | 2023-03-04 | Si | Maritza Munoz | 2023-03-04 |
| Se puede ver en tiempo real en el celular cuando esté fuera de mi casa | 2023-03-04 | Si, se puede ver en tiempo real. No importa tu localización | Victor E. Cid | 2023-03-04 |
| Where can i buy extra batteries? | 2023-03-19 | Glad to answer your question! The battery of this camera can't be remove, if you have any problem with the camera, please contact Tech support via support@longplus.com. | LongPlus Direct | 2023-03-23 |
| Cuantas camaras se pueden utilizar al mismo tiempo en la aplicación? | 2023-04-03 | Yo uso dos cámaras . Tengo una tercera que aún no uso. | Amazon Customer | 2023-04-03 |
| Cuantas camaras se pueden utilizar al mismo tiempo en la aplicación? | 2023-04-03 | Video could not be loaded | LongPlus Direct | 2023-04-12 |
| Have had these for 2wk and already ran out of battery. What is best way to charge? | 2023-06-07 | We just have one. The charge last for about two months. We bring it in, plug in the charger cord. Have had no problems. | Cathy… | 2023-06-07 |
| Have had these for 2wk and already ran out of battery. What is best way to charge? | 2023-06-07 | What worked for me is charge each Camara approximately 5 to 8 hours before use. | thomas dickey | 2023-06-07 |
| Have had these for 2wk and already ran out of battery. What is best way to charge? | 2023-06-07 | Use the charging cord, provided with the camera. | meandmytreasures | 2023-06-07 |
| Have had these for 2wk and already ran out of battery. What is best way to charge? | 2023-06-07 | I have mine charging all day via a mini solar panel. Hope that helps. | Kae | 2023-06-07 |
| Have had these for 2wk and already ran out of battery. What is best way to charge? | 2023-06-07 | Mine needs to be recharged weekly. I take it down, plug it in and leave it. It recharges in about four hours, then I remount it. | Dee Jay | 2023-06-07 |
| What base or monitor is compatible with this system? | 2023-02-13 | I use my iPad and my iPhone to view the cameras. | Dee Jay | 2023-02-13 |
| What base or monitor is compatible with this system? | 2023-02-13 | I have it hooked up to my wi if, no base or monitor. It alerts my phone and I can watch immediately on my phone. | meandmytreasures | 2023-02-13 |
| What base or monitor is compatible with this system? | 2023-02-13 | I only monitor my bird feeder & thru the house side glass door. I pull up Longplus app and can satisfy my needs on my compatible phone. If you have several locations to monitor, ask the experts which electronics needed for surveillance. Whenever electronics are involved I read the instructions throughly and if I am still scratching my head, off I go to an electronics outlet. | Robert Strickland | 2023-02-14 |
| X81 model. i scanned the qr code and nothing beeps. there is no on/off switch. do i need different set up instructions? | 2023-05-08 | Hi, I have 6 cameras and each one have the same setup. The Very first thing is to download the app and register on your phone. Next if you skip the step and not review the easy setup instructions, you will miss the quick process and you must turn on your WIFI AND LOCATION in order for the program to would correctly. Then just follow the steps and don't get ahead of the steps. Each camera was purchased a different month. I did the same by not following steps and did not have WIFI and Location on. I hope this helps | RegMob | 2023-05-08 |
| How to connect the outdoor security cameras to my phone | 2023-03-04 | Download the app, follow the instructions exactly. | meandmytreasures | 2023-03-04 |
| How to connect the outdoor security cameras to my phone | 2023-03-04 | Video could not be loaded | LongPlus Direct | 2023-03-06 |
| What is the life expectancy - i bought a pair in may and one stopped working six months later. can i replace the batteries? | 2023-01-09 | You need wifi to connect them with your smart phone | Luis Vargas | 2023-02-04 |
| Will this work if not connected to wifi? | 2023-02-21 | The blink might work looking inside the house. I’m not sure without WiFi. I put mine looking out the windows and they work with the window blacked out but all Video have a large blue blob that blocks more than half the view. IV tried to get the issue resolved through Amazon but they act as if they can’t see what I’m talking about even tho I send videos to show what I’m talking about. | Dreamer Puckett | 2023-02-21 |
| Will this work if not connected to wifi? | 2023-02-21 | No | MJ Richardson | 2023-02-22 |
| Can this camera work correctly in west Africa? | 2022-12-08 | As long as you have internet and wifi | Larry lush | 2022-12-09 |
| Can this camera work correctly in west Africa? | 2022-12-08 | I’m pretty sure if you have access to wi-fi and downloading an app on your phone it will work anywhere! | MM | 2022-12-09 |
| Can this camera work correctly in west Africa? | 2022-12-08 | I don't live in South Africa but I live in Asia. They have a different power system here than the states and I bought a transformer so I could re-charge the battery. | Robert Strickland | 2022-12-10 |
| Can this camera work correctly in west Africa? | 2022-12-08 | Off course, as long as they are hook up with Wi-Fi connection in west Africa and you have international internet and calling with your provider. | Amazon Customer | 2022-12-10 |
| What size sd card does it need | 2023-01-28 | Micro SD card | Dee Jay | 2023-01-29 |
| What size sd card does it need | 2023-01-28 | The SD should to be Micro SD, reaching at least 10MB/S to transfer. (class 10)B, The security camera supports up to 128G Micro SD Card. Any other questions, please fell free to contact us via support@longlus.com | LongPlus Direct | 2023-01-31 |
| Esto tiene 1 plan qe se paga | 2022-12-17 | Si solo si quieres guardar videos o algo así pero yo la e usado ya desde ase 6 meses y no e tenido problemas solo que solo tienes poca memoria | Gaudencio Hernández | 2022-12-18 |
| Esto tiene 1 plan qe se paga | 2022-12-17 | Si quieres hacerlo para guardar en la nube los videos pero también tiene la opción gratuita y se graban los videos en tu celular, yo llevo utilizando esa desde hace más de 6 meses y funciona perfecto. | Mario M. | 2022-12-18 |
| Esto tiene 1 plan qe se paga | 2022-12-17 | No | Maritza Munoz | 2022-12-19 |