| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do i have to install mipc on my desktop? i'm not interested in cloud access. i use verizon hotspot on my phone. i have no wifi router. can i use this? | 2022-10-18 | Hello, thanks for your question. You can use the phone APP to view this camera. This camera only supports 2.4GHz Wi-Fi. And please note, the camera and your phone needs to connect to the same Wi-Fi. | Ebitcam | 2022-10-19 |
| I need customer support number or email | 2022-07-19 | Hello, Thanks for your question. The customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you. Best Regards | Ebitcam | 2022-07-20 |
| can i use standard wire to extend the distance from the transformer? | 2022-11-08 | Hello, thanks for your question. Yes, this camera can use the standard DC power extension cord, you can search it on Amazon. | Ebitcam | 2022-11-09 |
| Can you program the camera to send pictures to an email account? | 2022-08-26 | I do not believe so. | Joe | 2022-08-26 |
| Can you program the camera to send pictures to an email account? | 2022-08-26 | Hello, Thanks for your question. The camera can record image and video to the SD card or cloud storage. It can't send pictures to an email account. | Ebitcam | 2022-08-29 |
| How can i buy a new power cord? | 2022-11-27 | Hello, you can buy it from Amazon store. | Ebitcam | 2023-02-07 |
| What is the Button next to sd card? | 2022-10-27 | The button is to reset the camera, should you have to do so. I have had to reset one of mine before when my Wi-Fi went down. Hope that helps! | Rebecca Monday | 2022-10-27 |
| What is the Button next to sd card? | 2022-10-27 | Hello, thanks for your question. The button is the reset button, to let you do the factory reset of the camera. | Ebitcam | 2022-10-28 |
| compatible with ycc365 plus app? | 2022-12-19 | This camera can only work with the MIPC app, it cna't compatible with the ycc365 plus app. | Ebitcam | 2022-12-20 |
| Dónde se configura para que grabe video en bucle usando la MicroSd? Tengo una cámara y me dice que la MicroSd esta llena y no deja ver videos antiguos | 2022-10-07 | Todos los videos quedan en la microchip, y por eso no se ven los videos antiguos, la cámara sin la microchip no graba, solamente graba si tienes una subscription en una app que se llama MIPC. | Bremen Lucas | 2022-10-07 |
| Dónde se configura para que grabe video en bucle usando la MicroSd? Tengo una cámara y me dice que la MicroSd esta llena y no deja ver videos antiguos | 2022-10-07 | Hola, gracias por tu pregunta. Si usa la tarjeta SD, admite grabación continua (no grabación en bucle), cuando la tarjeta SD está llena, debe formatearla a tiempo o la cámara dejará de grabar. Si necesita la grabación en bucle, puede comprar el almacenamiento en la nube en la aplicación. | Ebitcam | 2022-10-08 |
| Se puede mover remotamente desde la aplicación? | 2022-08-07 | Hola, Gracias por tu pregunta. Si se conectó con la cámara con éxito, entonces podría ver el ajuste de la cámara a través de la aplicación cuando esté lejos del lugar donde instaló la cámara, espero que esto lo ayude. Saludos | Ebitcam | 2022-08-08 |
| Se puede mover remotamente desde la aplicación? | 2022-08-07 | Lamentablemente no se puede mover, solamente se puede alejar y acercar la imagen | Bremen Lucas | 2022-08-08 |
| Se puede mover remotamente desde la aplicación? | 2022-08-07 | No se puede hacer | PEDRO RONDÓN | 2022-08-08 |
| How much wifi does this camera use daily, in terms of daily GB use?can i turn off camera if i need to? | 2022-07-18 | Hello, Thanks for your question. The camera needs to be connected with 2.4G wifi, if you want to turn off the camera, then just unplug the camera to turn it off. Hope this helps you. Best Regards | Ebitcam | 2022-07-20 |