| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | En la aplicacion de la Camara tiene una opcion para colocar sirena si deseas. Y se activa a la par del sensor de Luz | Carmen torres | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Si la tiene, se pone o se quita en la App | Mario Cruz | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Si y trae y bien duro sueña manda notificaciones al cell también | Hector Interiano | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Trae sirena pero es muy chillona tendrás problemas con vecinos y policías | Joel Martinez | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Si correcto trae la sirena para detectar eventos, personas, animales … etc de acuerdo a lo que indique en la configuración. ( sonora y luz) | YOLANDA GONZALEZ | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Si tiene sirena, hay que activarla para cuando detecte movimientos se active | Solution Tech Rd | 2023-05-06 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Hola, si, tiene opcion de endencer sirena. | Joaquin Estevez | 2023-05-08 |
| Queria saber si trae sirena cuando detecta a una persona? | 2023-05-06 | Estimado cliente, por favor, active la alarma en los ajustes para que suene cuando alguien pase cerca | ANRAN DIRECT | 2023-05-08 |
| Do these cameras work with google home? | 2023-06-11 | Yes | Joe | 2023-06-14 |
| This listing title says "Wireless", but later in the listing says "must be plugged in", which is true? Is it wireless? | 2023-01-06 | It needs to be powered up by simple plug in to a receptacle. The wireless means it works off your router. | Amazon Customer | 2023-01-06 |
| This listing title says "Wireless", but later in the listing says "must be plugged in", which is true? Is it wireless? | 2023-01-06 | Video could not be loaded | ANRAN-SW-DIRECT | 2023-01-09 |
| This listing title says "Wireless", but later in the listing says "must be plugged in", which is true? Is it wireless? | 2023-01-06 | I simply bought an adapter that screws into the lights at my door…you can screw the bulb in, and on the side of the adapter..is a plug…So my camera is mounted at my front door…and the wire runs about 2-3 Fy and plugs in…I also use these cheap, but well worth it dual bulbs that also have a bug zapper on in them…and sometimes it’s a little work, I have to reach up and unscrew the bulbs so that they’re off but yet Electricity is still going to the camera because otherwise, if you turn the switch off for the light you’re killing the power with this adapter Saul there is there is that then I believe there is other adapters where you can turn off the bulb and with the little switch and yet it’ll still provide power to your camera. No hassle for me. It works great. The box zapping bulbs are like 10 bucks and in spring and summer those bulbs get filled every night specially, with those huge moth said you know sneak by and get in the house they hate them but I just reach up there with the broom and give it a little tap and they all fall down, and I just sweep them sleeping way | Robi01331 | 2023-01-14 |
| Is there pc app to view on computer? | 2023-03-24 | It does have and App for a cell phone. It is called Adran and works good. | oldflem | 2023-03-26 |
| Is there pc app to view on computer? | 2023-03-24 | Video could not be loaded | Karen Murphy | 2023-03-26 |
| Will this cam work with Blueiris ap | 2023-05-10 | Sorry, the camera only supports CloudEdge and ANRAN apps, which are available for both Android and iOS. | ANRAN DIRECT | 2023-05-11 |
| Do you need a WiFi hub or router or can you connect directly to your phone? | 2023-04-26 | Camera does need an internet connection through your router. Once connected to the router, you can access it anywhere from your phone 📱 | J II | 2023-04-26 |
| Do you need a WiFi hub or router or can you connect directly to your phone? | 2023-04-26 | And you need a router, Wi-Fi, and Sim card | gregg a wilson | 2023-04-26 |
| Do you need a WiFi hub or router or can you connect directly to your phone? | 2023-04-26 | Dear customer, you need to connect the camera to wifi on your phone before you can use it | ANRAN DIRECT | 2023-04-28 |
| I have an existing light fixture. Can I just remove that and use the power from that to power the camera? | 2023-01-30 | You can as long as you can plug into it. This plugs up like any cord would. | Amazon Customer | 2023-01-30 |
| I have an existing light fixture. Can I just remove that and use the power from that to power the camera? | 2023-01-30 | I don’t see why not, power is power. It should work fine. | Amazon Customer | 2023-01-31 |
| I have an existing light fixture. Can I just remove that and use the power from that to power the camera? | 2023-01-30 | Video could not be loaded | Jose A. Jimenez | 2023-02-01 |
| Cuanto tiempo de video graba con una Sd de 128 gb? | 2023-01-21 | No pude hacerla funcionar la regrese | Lucy Larin | 2023-01-21 |
| Cuanto tiempo de video graba con una Sd de 128 gb? | 2023-01-21 | A 100 Mbps graba 2.4 horas | bonel aristizabal c. | 2023-01-22 |
| Pan & tilt work fine, but how do you zoom in & out in APP? | 2022-12-23 | Just tap twice on the screen and it should zoom. Also you can drag for repositioning. Tap twice for normal screen. | Amazon Customer | 2022-12-24 |
| Pan & tilt work fine, but how do you zoom in & out in APP? | 2022-12-23 | Just use like you zoom in and out like when you look at your text | Thomas | 2022-12-24 |
| Pan & tilt work fine, but how do you zoom in & out in APP? | 2022-12-23 | When you view the camera in the app, you use your fingers to zoom in and out, like you do on some android phones when you look at pictures. | J. Parke | 2022-12-24 |
| What type of micro USB port does this use? | 2023-03-08 | Buy a quality micro SD card, Patriot or San Disc. Some less expensive micro SD cards may not be comparable or you might experience difficulty in formation the card in the camera. You’ll see error messages when you try to playback of your captured video clips. | Neal M. Naydo | 2023-03-31 |
| Que app usa esta cámara | 2023-06-19 | Tiene una app propia que se baja del Playstore o del Applestore...anda muy bien y es muy fácil de configurar y usar. | Gabriel Mayobre | 2023-06-19 |
| Que app usa esta cámara | 2023-06-19 | Cloud Edge | Juan for My sis | 2023-06-19 |
| Que app usa esta cámara | 2023-06-19 | CloudEdge | daniel | 2023-06-19 |
| Que app usa esta cámara | 2023-06-19 | Puede usar Eseecloud ó CloudEdge | Mario Cruz | 2023-06-19 |
| Que app usa esta cámara | 2023-06-19 | El mismo nombre ANRAN es muy buena y completa | Joel Martinez | 2023-06-19 |
| tempurature range? | 2023-03-29 | It doesn’t state the operating temperatures in the manual, nor on the website. However, where I live, the lowest temperature we’ve had was 35 degrees Fahrenheit and a high of108. I had no issues with the operation of the camera(s). | Neal M. Naydo | 2023-03-31 |
| Is there a compatible door bell camara? | 2023-06-09 | Not sure but I think so go to website | Joe | 2023-06-14 |
| Can these be connected to a dvr box and hooked up to a monitor? | 2023-01-07 | I'm not sure I can never get this particular camera to work properly | Jeff Eakins | 2023-01-08 |
| Es compatible para almacenamiento en NVR? | 2023-02-19 | Lo sentimos, este producto no se puede añadir al NVR | ANRAN-SW-DIRECT | 2023-03-17 |
| La camara anran es mejor que la camara jennov gracias | 2022-12-16 | No la pude hacer funcionar la regrese | Lucy Larin | 2023-01-22 |
| If installed upside down will water damage it? | 2023-03-07 | Yes as it is designed to shed water if in the correct mounting position. | Airman33860 | 2023-03-07 |
| If installed upside down will water damage it? | 2023-03-07 | It is water resistant, but I don't think installing it upside down is a good idea. You can do a flip image in settings if that is what you need. | Jose A. Jimenez | 2023-03-07 |
| If installed upside down will water damage it? | 2023-03-07 | I don't know for sure but I would recommend trying to protect it from rain if installed upside down. The App does allow flipping the screen look, in the event the camera is mounted upside down, | davemaj27 | 2023-03-07 |
| Can I install the camera to 2 phones so I can see it and my wife? | 2023-06-14 | Yes just share it to her | Joe | 2023-06-14 |
| Can I install the camera to 2 phones so I can see it and my wife? | 2023-06-14 | Yes but I found it rather difficult. | Amazon Customer | 2023-06-14 |
| I have 2 Anran cameras running on the 360eye S app, will this camera attach to the app with the other 2 cameras I have? | 2023-03-24 | I personally found CloudEdge to be easier and able to have over 10 cameras connected to it. | Neal M. Naydo | 2023-03-31 |
| Can I turn off the lights when using 24/7 recording, so it doesn't draw attention to itself? | 2023-06-10 | The camera will still be seen because it has red lights in it for the night vision. | stormy | 2023-06-11 |
| Can I turn off the lights when using 24/7 recording, so it doesn't draw attention to itself? | 2023-06-10 | Yes you can through the app. Also the color night vision feature only works with the camera lights on. | Rad Radster | 2023-06-14 |
| How many dbi is the antenna? | 2023-03-12 | Small | Karen Murphy | 2023-03-26 |
| Is it work with 5G? | 2023-01-06 | Yes! Stronger the wi-fi the better! | Amazon Customer | 2023-01-06 |
| Is it work with 5G? | 2023-01-06 | Hello, Sorry, currently wired cameras do not support 5G. The camera will work if you have a router that supports dual-band 2.4G/5G. Thanks for your question | ANRAN-SW-DIRECT | 2023-01-09 |
| Tengo 2 , pero una memoria se llena antes que la otra? | 2023-04-15 | Hola, Buenas tardes ANRAN, Revisa la calidad de la imagen si en ambas se encuentra igual. Recomiendo utilizar modo nocturno para la noche Saludos | Joaquin Estevez | 2023-04-17 |
| I recently purchased this camera, and the lens will only tilt, not pan. I dont know if I'm not doing something correctly, or did i just get a dud? | 2023-05-04 | It’s supposed to rotate/pan 360* as we’ll as tilt up and down. So you must have received a defective camera. I would either request a return/refund from Amazon. Or contact the seller and inform them about your problem with their product. | KW | 2023-05-04 |
| I recently purchased this camera, and the lens will only tilt, not pan. I dont know if I'm not doing something correctly, or did i just get a dud? | 2023-05-04 | So are but I had to get another one because it won't connect to wifi | john | 2023-05-04 |
| ICsee app work on this | 2023-03-12 | Video could not be loaded | ANRAN-SW-DIRECT | 2023-03-17 |
| Cuantos cable traen uno para el internet i el otro para la corriente si o no gracias | 2022-12-16 | No tiene cable para Internet ya que es una cámara de wi fi y solo trae el cable de electricidad | javier abchi | 2022-12-16 |
| Cuantos cable traen uno para el internet i el otro para la corriente si o no gracias | 2022-12-16 | Trae solo 1 cable para la corriente. | ALS | 2022-12-16 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | Yes! I am extremely happy with mine. | Jjudah | 2023-04-29 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | No you cant | Airman33860 | 2023-04-29 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | Hi, it's really both ways. You can record or take pictures with your camera. But in order to do that, order a chip with enough miga bites so your recording can last | Rosendo Trevino | 2023-04-29 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | You can turn it off or on as far as I know. | Amazon Customer | 2023-04-30 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | I have not seen any settings that allow you to turn off the audio recording. The only audio options I have seen through its app is whether to mute the sound while watching the live stream | Rad Radster | 2023-05-01 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | Dear customer, the recording video is no audio | ANRAN-SW-DIRECT | 2023-05-02 |
| What android app is required? | 2023-02-16 | Cloudedge | J. Parke | 2023-02-16 |
| What android app is required? | 2023-02-16 | It tells in the instruction manual what app to download. | Amazon Customer | 2023-02-16 |
| What android app is required? | 2023-02-16 | Go to Google Play and look for ANRAN app. | Jose A. Jimenez | 2023-02-16 |
| What android app is required? | 2023-02-16 | Anran app in the Google play store. It was easy to set up and use. | '99er | 2023-02-16 |
| What android app is required? | 2023-02-16 | CloudEdge app | T. Nguyen | 2023-02-17 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Yes. You can view the camera while away if it’s connected to Wi-Fi | devin d | 2023-04-20 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Absolutely. | Amazon Customer | 2023-04-20 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Yes | Jjudah | 2023-04-20 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Yes of course. | pgc | 2023-04-20 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Yes | Wanderer | 2023-04-21 |
| Will I be able to see the camera when away from home if hooked up via WiFi? | 2023-04-20 | Yes, just download the Anran app from the play store. | Greggory W. | 2023-04-21 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | The camera uses the CloudEdge App on the cell phone. I do not know the answers to the other questions. | davemaj27 | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I just used the app the instructions said to use. Beyond that I don’t know. | Amazon Customer | 2023-03-18 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Video could not be loaded | ANRAN-SW-DIRECT | 2023-03-20 |
| How much does the cloud service cost if you don’t use an sd card? | 2023-03-09 | Starting at $2.99 a month per camera. | Neal M. Naydo | 2023-03-31 |