| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will the new Wyze 3 camera work with the Wyze 2 setup? | 2023-01-02 | I currently have 2 of Wyze V2 cameras and 1 V3 they all work great together | me | 2023-01-02 |
| I can't get cameras to scan bar code on my phone or on my iPad . ??? | 2023-01-17 | Sometimes you have to move the bar code close to the camera and then move it back a little ways. At least that is what works for me. | Airborne | 2023-01-18 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | I believe that we have a 256gb in ours. Check their website. | Beezer | 2023-06-09 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | I'd imagine up to 128mg. I have 32mb I just delete daily or save to my photo/ video gallery on my phone. | Dalnutt22 | 2023-06-09 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | We have tested with cards up to 256GB when formatted as exFAT. Even larger cards may work, but this has not been tested on our end. | Wyze Lifestyle | 2023-06-09 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | There is no battery only a pigtail from the camera that is than plugged into a cord that is similar to a phone charger. From the cord it can be plugged into a USB PORT or a 110 volt power source | Russell Holmes | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | No, but go to wyze app to check. | Stephen | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | I believe there is a Solar panel option, but it only works on the Wyze Outdoor Cam. | Brian Nutter | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | Not this model. | Troy Brown | 2023-02-15 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | Yes, you can see all cameras live in the app at the same time | Brian Nutter | 2023-04-03 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | You can see the still image of a live update, but I’m not aware of a way to Play streams from 2+ cameras at the same time. | Corban | 2023-04-03 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | I don't use any. I use powerboats for the ones that doesn't have power. Works great! | George Ehrlekrona | 2023-02-07 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | Ask Wyze, I only use indoor. I use other brands outside. WIth solar . | Stephen | 2023-02-07 |
| Is there a way to order the mounting adhesive and magnet separately? We’re having our house painted and will need to remount our cameras after. | 2023-03-29 | Yes. Here is the link of mounting kit: https://www.amazon.com/Wyze-Labs-WYZECMK-Mounting-White/dp/B07DG5KLNK | Wyze Lifestyle | 2023-03-30 |
| I want to record my worms eating a Pumpkin or something will this timelapse it for me? Or should I go with the version 2? | 2023-02-01 | The v3 has the timelapse feature. | Josh | 2023-02-01 |
| How many watts does it consume? I am looking at solar panels. | 2022-12-26 | Can’t be much the cord is very thin. | TW | 2022-12-26 |
| How many watts does it consume? I am looking at solar panels. | 2022-12-26 | I don't know but if you buy the Wyze panels it should be enough. I haveconnected power banks instead of solar panels to the ones that are far away from a plugin instead. | George Ehrlekrona | 2022-12-26 |
| Why does the motion gets animated , like it moves fast sometimes? | 2023-04-17 | Have an experienced that myself but it could be caused by your internet in the connection time | megan cross | 2023-04-17 |
| Can you set it to alert for sound (e.g. barking?) without the premium subscription features? | 2023-02-02 | Yes you can set sound detection without having to pay, but it will pick up all loud sounds like trains, loud cars, thunder, and pretty much anything that is loud | Guy… | 2023-02-06 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It comes with the connector and power cord - it is a micro usb. | LuRae | 2023-04-03 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It is 6 feet Micro USB cable. | Wyze Lifestyle | 2023-04-04 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | I think you would need a subscription for each camera. Because each camera would have a SD Card. I hope thats the case but I think it is | Dawn McGuire | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | No you don't. However if you needed to go back and review a video you would not have the capability. I believe it stores a short video for 14 days. The subscription for the year is very inexpensive. I believe you can even just do it on one camera. So if you wanted to put it in the center of your home and pay for the subscription and have the video saved it would be worth it. | Alison | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | Not for the basic functions, but if you want cloud archiving and longer recording time. You need a monthly or annually plan (typically $20 per camera per year) I think there an unlimited camera plan too | Corban | 2022-12-21 |
| What happened to free cloud storage of Video? | 2023-02-06 | They still have Cam Plus Light which is hid : go to account and services, you will see the headers and click on Cam Plus Light and add your camera | Rod Frost | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | It's still there. You only get 12 second clips and you can see those recording in the app. | Guy… | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | I’ve never used there free cloud storage I have always only put the micro chips in for storage and have never had an issue. I recently order these for my dad and use the same micro sd cards for recording. | ChrissyJ. | 2023-02-07 |
| Does this camera rotate left to right? As the one I currently has only goes up and down? | 2023-01-13 | These do not rotate it is a fixed mount | Russell Holmes | 2023-02-01 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | You may have to create a Rule in Settings. Click on Device Trigger and follow the options to customize your scenario. | Brian Nutter | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Go to live view, clicking the settings logo, select detection setting and increase the sound sensitivity. | Alison | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | go to notifications in app turn on sound | Stephen | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Turn it on it the camera settings | Emily | 2023-01-14 |
| Can i use a 128 gb sd card i stead of 32? | 2023-02-16 | Yes. Wyze sd card 128gb sold separately. | Wyze Lifestyle | 2023-02-17 |
| Will there be a firmware update to fix the poor two-way audio? | 2023-04-05 | Dont know. Sorry | Ron | 2023-04-05 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | You can get a micro card, you don't need subscription. Read about on wyze site | Stephen | 2023-01-31 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | Once you have the Wyze app the motion or sound the camera pick us are called "EVENTS" that you can view through the app on your phone. The events last I believe about 12 seconds. I recommend you also purchase the "SD CARD" that is available then the camera can be set up to record constantly , the. SD CARD will the retain the video for a period of time and then when full will record over previous recorded video | Russell Holmes | 2023-02-01 |
| Can the recordings be downloaded to the cell phone as mp4? | 2023-04-03 | Yes | Corban | 2023-04-03 |
| Can you use the camera & get notifications thru the app without an SD card? | 2023-05-14 | Yes you can | Russell Holmes | 2023-05-15 |
| What's the benefit of a subscription? What is lost if you have no subscription? | 2023-03-26 | Remote historical playback | gary | 2023-03-31 |
| Can this trigger an Alexa routine based on a sound event? I see it will if it detects a person, but don't see a sound option. | 2023-05-25 | I am not sure. But, that would get very annoying. | Beezer | 2023-06-09 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | No I don’t believe so. But like I said my SD was only in the camera for 2 days before the thing stopped working all together | louis larossa | 2023-05-08 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | If I read it correctly there is a $1.99 a month fee. | kim p ewing | 2023-05-08 |
| Is this camera 180 degree wide angle ? | 2023-04-05 | Yes | Ron | 2023-04-05 |
| How long does it last, one charge, on avg? | 2023-03-31 | It is powered by plug-in. | Wyze Lifestyle | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | You don't charge it, it stays plugged in continually. | Dalnutt22 | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | This camera is line powered, it is plugged in to the wall outlet near the camera. So no worries about charging it. This thing works great. | gary | 2023-03-31 |
| Will the Wyze app allow you to set up a timer for the camera to shut off & on at specified times? | 2023-01-31 | No—just manually. It does allow you to turn off notifications, but still monitor. | Troy Brown | 2023-02-01 |