| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When you need to review footage having been offline for a while, are there notifications if there has been any motion detection ? | 2023-01-29 | Hi there, we appreciate your inquiry. You can turn push notifications on for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app. However, if your phone is offline, you won’t get real time notifications. Also, there's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. But you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Visit this link to learn more: https://support.google.com/googlenest/answer/9210305 | A manufacturer | 2023-01-31 |
| Does this work with the Vivint home security integration like nest? | 2023-04-23 | I cannot be sure about Vivint . . . BUT . . . I was very disappointed with this product, advertised as a Google Nest cam. It does not work with and is not recognizable by the Nest app. It is recognized by the Google Home app. | Dick Walsh | 2023-04-23 |
| I bought the nest camera second generation and i cannot view the cameras on a pc, i can only use the teeeny cell phone. how do i view on pc? | 2023-03-25 | Did you download the app to your pc? | Robert K. Rogers Jr. | 2023-03-25 |
| I bought the nest camera second generation and i cannot view the cameras on a pc, i can only use the teeeny cell phone. how do i view on pc? | 2023-03-25 | I’m sorry, I don’t have the answer but a word of warning. The second generation since google took over nest is horrible!! The camera quality is good but the app is terrible & google constantly forces you to login or sign up for things you may not want in order to view your own camera footage. Also, more than once they charged my cc multiple times without notification | Jen | 2023-03-25 |
| How long is the electric cord on the gjq9t camera? | 2023-01-08 | I would say the cord is about 6 feet long. Also, it's Google Nest Camera. | Joe | 2023-01-09 |
| How long is the electric cord on the gjq9t camera? | 2023-01-08 | Hi there! Nest Cam (indoor, wired) has an attached 10 ft (3.0 m) power cable with USB-A connector that plugs into a power adapter. Technical specs for Nest cameras and doorbells: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-01-12 |
| Does this work with nest aware plus? i only want one that i can view every second of 24/7 footage. | 2023-06-12 | Yes, all of the newer model Nest cameras work with Nest Aware to view 24/7 | Kenneth McFarland | 2023-06-12 |
| Does this work with nest aware plus? i only want one that i can view every second of 24/7 footage. | 2023-06-12 | Nest aware plus is a paid subscription.I don't have it.... without a subscription you just can watch a short video when you receive a notification on anything that triggered the alarm..but beside that ..the camera is very good | santiago delvalle | 2023-06-12 |
| Can this be mounted on the side of a refrigerator? | 2022-05-21 | Nest camera algorithms are continuously updated to improve performance. This may include specific optimizations for indoor or outdoor environments. So for instance, your outdoor camera may not perform as well when placed inside, and you may run into some issues with installation and performance. | A manufacturer | 2022-05-26 |
| Can this be mounted on the side of a refrigerator? | 2022-05-21 | Yes it’s magnetized so if you can put a magnet on it you can put this on it. | Shannon M | 2022-05-29 |
| Can you mount the wired version on a tripod? | 2023-04-25 | It should be no problem to mount a Google camera on a tripod; with some caveats. The camera does not have a threaded hole for the tripod screw, so you'll need to use some adhesive velcro or double-stick tape. That should work well, but it you want to just use it once in a while, then you'll need tor remove the tape or velcro every time you want to use the tripod for a regular camera. | Dean A. Park | 2023-04-25 |
| Will it detect sound to your phone? | 2023-06-18 | That depends what you mean. It can detect certain sounds like people talking or a dog barking. It also has a feature to detect if a smoke or carbon monoxide alarm is going off. | Ed N. | 2023-06-18 |
| How much data these camera uses ? I have 2 of these and my data usage has increased for the month ? | 2023-01-05 | very little | Kemper | 2023-01-11 |
| How much data these camera uses ? I have 2 of these and my data usage has increased for the month ? | 2023-01-05 | Hi there! Foru2005optimalu2005videou2005qualityu2005atu20051080p, working broadband internet connection with at least 2 Mbps upload speedu2005per camera recommendedu2005(DSLu2005mayu2005notu2005qualify). Cameras will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your camera streams all video to the cloud for secure offsite storage. You can adjust your camera’s video quality to use less bandwidth and monthly data. The following article can help you estimate download bandwidth use, upload bandwidth use, and total monthly data use: https://support.google.com/googlenest/answer/9245832 | Made by Google | 2023-01-12 |
| If the camera catches video you want/need to keep, can you download the 3 hour video clip? Does this require the subscription? | 2023-05-16 | I am not sure to that as I just needed the basic. | korts | 2023-05-24 |
| If the camera catches video you want/need to keep, can you download the 3 hour video clip? Does this require the subscription? | 2023-05-16 | I believe without the subscription, the footage only last a few days or so and you can't go back to it. | Kenneth McFarland | 2023-06-12 |
| Is the Fog color a blue or grey tone? | 2023-06-16 | If I understand you correctly, I think it is blue The app is changing even as we speak. They are changing the app like when you go on to look at your camera that feature is changing. I hope that helps. | Zena.A | 2023-06-16 |
| Does google home work on the web (desktop/laptop computers) or only on smart phone apps? | 2023-05-24 | It works on all. Phone, laptop and desktops via Google nest app. | Hunny | 2023-05-24 |
| Can you hook up more than one camera with the same app ? | 2023-04-10 | These cameras are terrible. Go with Wyze and you will spend half as much with much better quality. | Thomas Clay Wilson | 2023-04-10 |
| Can you hook up more than one camera with the same app ? | 2023-04-10 | Yes | J. Davis | 2023-04-10 |
| Can you hook up more than one camera with the same app ? | 2023-04-10 | Yes I have 2 | PilotrobS | 2023-04-10 |
| Can you hook up more than one camera with the same app ? | 2023-04-10 | Yes. We have three cameras all on the same Google Home app. We have two indoor cameras and one outdoor doorbell camera. We pay for the extended 24/7 recording storage and one price covers all the cameras. | deedo | 2023-04-10 |
| Can you hook up more than one camera with the same app ? | 2023-04-10 | Yes. I have several cameras on there. | Ed N. | 2023-04-10 |
| Why don't the recorded clips have a timestamp ? | 2023-04-08 | All the clips are time stamped in the history | Alison | 2023-04-08 |
| Will someone recommend me a really good wired security cam for outside? No wireless to connect. Thank you😃 | 2022-07-28 | You might want to check the latest Nest Cam (Battery) model. Although it's battery powered, it can support up to 10 days of continuous video recording (CVR) and 24/7 video history if hardwired to power and subscribed to Nest Aware Plus ($12 a month for all of your cameras, speakers, and displays on the same home structure). Our support team would be happy to answer any questions you may have by reaching out to us here: https://support.google.com/googlenest/gethelp | A manufacturer | 2022-08-03 |
| Anyone know how much data does this camera take with the subscription? | 2023-01-06 | 24/7 Read About 2nd generation has improvements in functionality | Born 2receive | 2023-01-06 |
| Anyone know how much data does this camera take with the subscription? | 2023-01-06 | Hi there! Foru2005optimalu2005videou2005qualityu2005atu20051080p, working broadband internet connection with at least 2 Mbps upload speedu2005per camera recommendedu2005(DSLu2005mayu2005notu2005qualify). Cameras will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your camera streams all video to the cloud for secure offsite storage. You can adjust your camera’s video quality to use less bandwidth and monthly data. The following article can help you estimate download bandwidth use, upload bandwidth use, and total monthly data use: https://support.google.com/googlenest/answer/9245832 | Made by Google | 2023-01-12 |
| Why don't the downloaded clips have a timestamp embedded in the clips ? How can you even use the downloaded clips if you don't even know the time ? | 2023-04-08 | There is a time given for each clip when you scan the listings of the actions. | Linda… | 2023-04-08 |
| Will I be able to hear conversation on next cam? | 2023-04-24 | Yes | Zena.A | 2023-04-24 |
| Will I be able to hear conversation on next cam? | 2023-04-24 | The camera records visual and audio. The conversations (in the room where our camera is located) are clearly captured in the playback. It will also pick up noises made in other rooms. | Keila Mugabo | 2023-04-24 |
| How far can I rewind my nest cam? | 2023-04-24 | I think if you don’t have a subscription, you can only rewind it for the day maybe the next day and I believe it goes away after 30 days of you purchase in the nest, cam or register in it. I hope that answers your question. | Zena.A | 2023-04-24 |
| How far can I rewind my nest cam? | 2023-04-24 | Depends on your subscription and what you pay for. It Could be up to 30 days. | Jen | 2023-04-24 |
| Why don't the recorded clips have a timestamp embedded in the clips ? How can you even use the clips if you don't even know the time ? | 2023-04-08 | Only when you have a subscription with Nest Cam will you have all the times and dates | Zena.A | 2023-04-24 |
| why does hunny indicate this works with the nest app? it absolutely categorically does not work with the nest app. it only works with google home. | 2023-05-24 | You can only view the nest indoor cameras , on the google home app, I have 4 of them. | Erick carrion | 2023-05-24 |
| why does hunny indicate this works with the nest app? it absolutely categorically does not work with the nest app. it only works with google home. | 2023-05-24 | You’re right, 2nd gen will not work with the Nest app. Only works with the inferior program Google home. Verified this with Google. Got the impression they will be phasing out Nest app at some point. | Scott | 2023-05-24 |
| Behind a Window? | 2023-05-10 | Never tried it. I use it indoors to shoot across the living room to other areas in my open floor plan. | Robert K. Rogers Jr. | 2023-05-11 |
| Behind a Window? | 2023-05-10 | You will get a glare off of window at nite | joe ruddach | 2023-05-11 |
| Behind a Window? | 2023-05-10 | I have mine behind a window and it works perfectly both during the day and night. | CjN1427 | 2023-05-11 |
| Behind a Window? | 2023-05-10 | Probably not. It has a light that Nest won't let you turn off, when your camera is on, that will reflect in the window. | Mountain Dawg | 2023-05-11 |
| How does this determine your home/away status? By radius or by being on/off of your home Wi-Fi network? | 2023-03-06 | I think by wifi. Word of warning. Google is TERRIBLE!! The old nest cameras & app were 1000X better. Since google took over the app is hard to navigate, doesn’t always work & google literally forces you to enroll in things in order to use your cameras or to even log in to view your cameras. | Jen | 2023-03-06 |
| How does this determine your home/away status? By radius or by being on/off of your home Wi-Fi network? | 2023-03-06 | It uses WiFi. I do not know if that it determines home or away. It in on all the time. The app can be on your phone so that you can see all the time. | bfaajs | 2023-03-06 |
| Can I place this in the window to look outside | 2023-05-27 | It will work during daylight only. Reflections off of the glass will distort the image beyond recognition | William Casella | 2023-05-27 |
| Is there a window mount for this? | 2023-05-13 | No | Hunny | 2023-05-13 |
| Could this be mounted on a windshield? | 2023-03-19 | You could probably mount it on a windshield with the proper adhesions. | Jennavev | 2023-03-19 |
| Could this be mounted on a windshield? | 2023-03-19 | I don’t see why it couldn’t as long as you have power and wifi it would work | Ritchie Monroe | 2023-03-19 |
| Could this be mounted on a windshield? | 2023-03-19 | I seriously doubt it. It's heavy. Why would you want to do this when there are far better options? | Nebuchadnezzar | 2023-03-19 |
| Will this camera connect to 5G network? | 2023-04-25 | Yes | joe ruddach | 2023-05-11 |
| How can i set it up if there's no qr code? can i get a new one based on a serial number or something? | 2023-03-19 | Look under the camera, there’s a QR code there | Zena.A | 2023-03-19 |
| How can i set it up if there's no qr code? can i get a new one based on a serial number or something? | 2023-03-19 | There's no need for the QR code sticker. There's an alphanumeric setup code engraved under the base of the camera. That should be enough to complete the setup process. | Fabian Hachur | 2023-03-19 |
| Would this be ok outside if in a covered porch? | 2023-06-13 | I wouldnt recommend this outside. Even under cover, moisture can still get in the camera and the lense can fog up. Nest sells outdoor cameras. | Ed N. | 2023-06-18 |
| Can this be mounted on the ceiling ? | 2023-01-11 | any place you can put a fastner you can put the camera | Kemper | 2023-01-11 |
| Can this be mounted on the ceiling ? | 2023-01-11 | Perhaps. I’m not sure how long the screws are though but can always use longer ones | Irene L | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | very likely on any wall or ceiling | KRISTIEPRESTRIDGE | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | I suppose it probably could be mounted on a ceiling. I don’t know where you’d put the wire (to hide it) that runs down to plug it in. It wouldn’t be very cosmetically pleasing I’d imagine. | L. Crist | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | Hi there! Yes, you can install the camera on a ceiling, upside down, and have the image rotate 180º in the camera settings to make sure it looks great when viewing the video in the app. If you just need to straighten a tilted or upside down image, try twisting your camera in its stand or mount. Or by rotating the video with the app. | Made by Google | 2023-01-16 |
| Can i see every second of past history (not just events picked up by the cams). i mean i can scroll down the history as nest app. i know gen 1 cannot | 2023-05-30 | Yes. If you have the plan you can go back as far as the plan allows. Not sure how far you get without a plan. But i can scroll through every second and the events are highlighted in blue. When you scroll to an event it will tell you at the top what type of event it is. | Ed N. | 2023-05-30 |
| Has anyone used this for two weeks without having to reboot ? I'm worried it will go offline whilst I'm on vacation. | 2023-05-25 | mine hasnt rebooted yet plus with your phone u can turn it off and on | Amazon Customer | 2023-05-25 |
| It's his camera weetherpeoof? | 2023-02-05 | No this one is not. If you want a wired camera and one that is weatherproof you have to get the first generation wired. I personally like them better and think they work better especially in low light. | Jeff Kurtz | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | No it’s not, it’s an indoor camera. Please be for warned, the google cameras are good but the app and system that runs it now is NOT! Google took over nest & the app & service are now terrible! Google FORCES you to sign up for things in order to use your cameras, amount other things. | Jen | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | This is indoor camera | Holly | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | Hi there! No, Nest Cam (indoor, wired) isn't weatherproof and is for indoor use only. Check technical specs here: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-02-07 |
| I live in canada and want to keep an eye on my apartment whilst i'm in england for 2 weeks. will this be good for me ? i will offline at times too.. | 2023-05-23 | These are not reliable, and need to be rebooted regularly. You may make it a 2 weeks without reboot, but I had to get rid of mine because they ended up offline/frozen often. I just pulled out a couple old phones and I started using AlfredCamera. I added 2 data sims to my phone plan, and now I essentially have 2 cameras with battery and cellular backup. | Bazzeil | 2023-05-24 |
| I live in canada and want to keep an eye on my apartment whilst i'm in england for 2 weeks. will this be good for me ? i will offline at times too.. | 2023-05-23 | I have had trouble with this "Google Nest" cam as the Nest app does not recognize it. This cam has been problematic for me. Though a cam would likely be a good idea given your circumstances, I cannot recommend this model. | Dick Walsh | 2023-05-24 |
| I live in canada and want to keep an eye on my apartment whilst i'm in england for 2 weeks. will this be good for me ? i will offline at times too.. | 2023-05-23 | I don't understand what you mean being offline. Anyhow I have it to keep an eye on my Yorkie while gone. I can talk to her at any given time or hear if she is barking. You would have to have one for each room. It takes videos so you are able to view on your phone at a later time. There is different ways to set it to your liking. | korts | 2023-05-24 |
| I live in canada and want to keep an eye on my apartment whilst i'm in england for 2 weeks. will this be good for me ? i will offline at times too.. | 2023-05-23 | Seems to let you know if their is actively , if you have a connection should be fine , I love my same system when I'm gone | Mark W Einspanier | 2023-05-24 |
| I live in canada and want to keep an eye on my apartment whilst i'm in england for 2 weeks. will this be good for me ? i will offline at times too.. | 2023-05-23 | as long as the cam has enet u can use a smart phone to see it anywhere | Amazon Customer | 2023-05-25 |
| how long is the cord? I see multiple answers from 3 feet to 10 feet. Is there an accurate measurement available? | 2023-01-05 | 3-10 | Kemper | 2023-01-11 |
| how long is the cord? I see multiple answers from 3 feet to 10 feet. Is there an accurate measurement available? | 2023-01-05 | Hi there! Nest Cam (indoor, wired) has an attached 10 ft (3.0 m) power cable with USB-A connector that plugs into a power adapter. Technical specs for Nest cameras and doorbells: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-01-12 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | When you purchase them you open up a account with Nest. It give you a allotment for the storage amount per fee. You decide how much storage you need. You can view when your on wifi or 5G. | Kemper | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | This need stable internet in other for you to see the activities | Holly | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | I’m not sure I follow your question but you need internet for the cameras to be able to record as well as to see live or recorded footage. If your place you’re putting the cameras has internet the whole time, it will record and you can look back (when you have service) and see the footage even if your device doesn’t have service the whole time. Again as long as you have internet at the place the cameras are being used. | Jeff Kurtz | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | If you have the monthly subscription, then it won’t matter if where YOU are at that you don’t have internet, because it’ll be held for a month I believe. As long as the camera has your homes WIFI and is connected at least wirelessly, you’ll be fine. If you have no subscription, it’s only held for 3 hours. Not gonna work for you then. | L. Crist | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | Hey there, thanks for the question. You can turn push notifications on for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app. However, if your phone is offline, you won’t get real time notifications. Also, there's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. You’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Visit this link to learn more: https://support.google.com/googlenest/answer/9210305 | A manufacturer | 2023-01-31 |
| does indoor Nest 2.0 work wtih Amazon eero mesh wifi network? | 2023-05-28 | Yes it works with any router | santiago delvalle | 2023-06-12 |
| can i view on my laptop? | 2023-03-28 | Yes! There’s an app/website you use to see what’s happening. | Sally Starr | 2023-03-28 |
| can i view on my laptop? | 2023-03-28 | Yes. Laptop, tablet and cellphone. Through the app. | Hunny | 2023-03-28 |
| Can you continuously live stream to the echo show without it timing out? | 2022-12-10 | No, unfortunately, the Echo Show does not allow that. I wish that they did. Can only view the camera for a minute or two. The Google Hub Display does allow constant streaming. | William Casella | 2022-12-10 |
| Can you continuously live stream to the echo show without it timing out? | 2022-12-10 | Getting the Nest Aware subscription will enable additional features that include 30 days of Video History, 24/7 continuous recording, access to clips and time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Cloud. All these features can be viewed and controlled at the tip of your fingertip using the Google Home App. You can learn more and get the subscription here: https://store.google.com/us/product/nest_aware We also suggest contacting Amazon to check if the Echo show supports continuous live streaming. Thank you! | Made by Google | 2022-12-17 |
| Do they come in their original box? | 2023-03-07 | Yes | Amazon Customer | 2023-03-07 |
| Do they come in their original box? | 2023-03-07 | Yes | Erick carrion | 2023-03-07 |
| Do they come in their original box? | 2023-03-07 | I received the product as sold in stores, i.e. in a sealed cardboard box. | Fabian Hachur | 2023-03-09 |