| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Why is the app constantly crashing? Its hard to get ahold of any costumer services through it either. Whyyyy?? | 2023-01-18 | In your case, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-01-28 |
| I want to be sure before buying. My question is when buying, does it say 2-pack style or is it just a single camera? | 2023-02-26 | There are 2 'styles', meaning two options. One camera or two. A two pack includes two cameras | Ashley | 2023-02-27 |
| I want to be sure before buying. My question is when buying, does it say 2-pack style or is it just a single camera? | 2023-02-26 | Helo, this camera is a single camera, but you can select to buy two if you need it. | Ebitcam | 2023-02-27 |
| Is it mobile lens ( motion detection move ) or fixed ?cause I was looking for a fixed cam | 2023-01-02 | Hello, this camera has the fixed lens. | Ebitcam | 2023-01-02 |
| Is it mobile lens ( motion detection move ) or fixed ?cause I was looking for a fixed cam | 2023-01-02 | The camera and lens are fixed but it does have motion detection as a setting and can alert you that something moved via the app on your phone but once it detects movement it doesn’t track and follow that movement so it is fixed. I love these cameras and have 3 of them. Can’t beat the price and quality and ease of setup / use. I travel often and take my small dog with me and take one with me so I can check on her. | Brae’s Mom | 2023-01-02 |
| Is it mobile lens ( motion detection move ) or fixed ?cause I was looking for a fixed cam | 2023-01-02 | Fixed | Jordan | 2023-01-02 |
| Is it mobile lens ( motion detection move ) or fixed ?cause I was looking for a fixed cam | 2023-01-02 | It is fixed. | Becky | 2023-01-02 |
| Hi seller, when will this be back in stock? | 2023-03-23 | Hello, sorry to inform you that this camera has discontinued now. | Ebitcam | 2023-04-03 |
| Do I have to use the cloud? | 2023-02-22 | Hello, if you just need to view live video, then you don't need to use the cloud storage. If you need to record video, then you can use the cloud storage or the SD card. | Ebitcam | 2023-02-23 |
| Can you set these up to only be on during certain parts of the day? | 2022-08-30 | Hello, Thanks for your question. We can't set it to stand by on a certain time period. But we can set the certain time period of the notification and recording. | Ebitcam | 2022-09-07 |
| will this work if it does have wifi but no internet connectivity, does it have an offline use? | 2023-02-21 | Hello, the camera works with the 2.4GHz Wi-Fi network, if no network just router, the camera will not work. | Ebitcam | 2023-02-23 |
| What app does this work with?Tuya? | 2023-02-24 | MIPC | Rebecca Kilpatrick | 2023-02-24 |
| What app does this work with?Tuya? | 2023-02-24 | Hello, this camera works with the MIPC app. | Ebitcam | 2023-02-27 |
| My camera’s replaying the recorded videos in 2x speed. Is there a way to stop this? | 2023-01-19 | Hello, please reset the camera and try again. If the issue still exists, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-02-23 |
| Can these cameras be set up remotely? Meaning can I send them to my family and be able to set them up for viewing on my phone not being there? | 2022-09-17 | Hello, thanks for your question. In your case, you can send the camera to your family, then connect the camera to Wi-Fi on your family's house. Then, as long as the camera is connected to your family's Wi-Fi, you can view the camera remotely in your house on the APP. | Ebitcam | 2022-09-17 |
| Can these cameras be set up remotely? Meaning can I send them to my family and be able to set them up for viewing on my phone not being there? | 2022-09-17 | You have to be next to them when you sent them up. But they can set them up for you and give you access to the account which will allow you to see the videos. You can’t save them automaticLy unless you pay for that feature. They worked to use as a baby monitor for when my little babies visited. | Disney fan | 2022-09-17 |
| Can these cameras be set up remotely? Meaning can I send them to my family and be able to set them up for viewing on my phone not being there? | 2022-09-17 | Yes. They can put the app on the phone. Folloe the easy set up. Then you download the app and use the login information They used. | Judy | 2022-09-17 |
| Can it be monitored with a laptop PC with a Windows 11 operating system? | 2022-08-23 | Yep, you could download the app on your PC and then enter the app using the account you set on your phone, then you could view it through your PC | Ebitcam | 2022-08-24 |
| will these cameras work in Mexico? | 2022-10-11 | Hello, thanks for your question. As long as your location has the 2.4GHz Wi-Fi, you can use this camera. | Ebitcam | 2022-10-12 |
| Can these be set up to wifi then unplugged when not needed and automatically reconnect to wifi when plugged back in? | 2022-09-17 | Hello, thanks for your question. Usually, we do not recommend unplugging the camera, since it may not automatically reconnect to Wi-Fi when plugged back in. Mostly, we need to reconnect it to Wi-Fi. | Ebitcam | 2022-09-17 |
| Tengo que tener la membresía para poder acceder a los videos en vivo? Puedo poner sd card en todas y cuando se llena sólo se borra y reinicia de nuevo | 2022-09-15 | Hola, gracias por tu pregunta. Para ver el video en vivo, no es necesario comprar el almacenamiento en la nube. Si desea grabar video, necesita la tarjeta SD o el almacenamiento en la nube. | Ebitcam | 2022-09-15 |
| Tengo que tener la membresía para poder acceder a los videos en vivo? Puedo poner sd card en todas y cuando se llena sólo se borra y reinicia de nuevo | 2022-09-15 | Debe descargar la app MiPC, luego crea una cuenta para registrar el dispositivo al WiFi y configurarlo. Así tu puede ver los vídeos en vivo pero es individual una a la vez. SD card tu puede ponerlas en todas o comprar o record box. Y tu puede borrar el video o formatia SD card. | Jason | 2022-09-15 |
| Tengo que tener la membresía para poder acceder a los videos en vivo? Puedo poner sd card en todas y cuando se llena sólo se borra y reinicia de nuevo | 2022-09-15 | No necesitas membresía para ver las cámaras desde cualquier dispositivo móvil, la membresía es solo si quieres comprar en la nube espacio para guardar los videos, y concerniente a la card está hace lo que mencionas, graba y borra sobre escribiendo los nuevos videos. | Douglas | 2022-09-15 |
| Can I buy two sets and have a total of 8 cameras on one app? | 2022-10-05 | Yes! | Judy | 2022-10-05 |
| Can I buy two sets and have a total of 8 cameras on one app? | 2022-10-05 | yes you can | Eden | 2022-10-05 |
| Can I buy two sets and have a total of 8 cameras on one app? | 2022-10-05 | Hello, thanks for your question. Yes, you can add 8 cameras on one APP at the same time. | Ebitcam | 2022-10-05 |
| My camera turns off by itself and disconnects from the wifi. I have two of these cameras and each are having this same issue. Help? | 2023-01-17 | In your case, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you. | Ebitcam | 2023-01-28 |
| If shared do all users have access to settings? | 2022-09-11 | Don't really like to much it's monthly cloud bill too much | Raymond Lee | 2022-09-12 |
| If shared do all users have access to settings? | 2022-09-11 | Hello, thanks for your question. If you shared to others, they can only view live video, they have no access to do the settings. | Ebitcam | 2022-09-12 |
| Does this work with the CloudEdge app? | 2022-09-01 | Hello, Thanks for your question. This camera ony work with the "MIPC" app. | Ebitcam | 2022-09-07 |
| Can i use them outside ( in a covered area)? | 2023-01-13 | Hello, this is the indoor camera, we don't recommend using it outdoor. | Ebitcam | 2023-01-28 |
| Approximately how many days will a 128 sd card record before it starts recording over previous video? | 2023-02-25 | Hello, it depends on the camera's trigger frequency. If the camera detects motion too often, it will record video frequently. | Ebitcam | 2023-02-27 |
| How do i contact the seller? | 2023-02-17 | Hello, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-02-23 |