| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you have to have an Alexa to use these? | 2023-01-15 | Just down load app in phone and connect to each camera. Very easy setup. Camera's work perfect. They are very sensitive to any type sounds. I can hear my mother breathe | James Davis | 2023-01-15 |
| Do you have to have an Alexa to use these? | 2023-01-15 | No. I just use my iPhones. They work great!! | Eckert Photography | 2023-01-15 |
| Do you have to have an Alexa to use these? | 2023-01-15 | No | Kendra | 2023-01-15 |
| How do i reset the camera? Do i press the button with something | 2022-08-13 | You can use a paperclip on the reset button. | Kendra | 2023-01-15 |
| Do I need the SD card or is it just for saving the video? | 2023-05-13 | Just if you’re wanting to save footage. I don’t have the cloud or sd card. I can view the cam live but not save any clips. | beth77 | 2023-05-13 |
| Do I need the SD card or is it just for saving the video? | 2023-05-13 | It’s if you want to go back and watch videos. If you just want to see a live stream then you don’t need one. | Stephanie | 2023-05-13 |
| Do I need the SD card or is it just for saving the video? | 2023-05-13 | Unless you save to the cloud, you need the sd card. | Jeanne | 2023-05-13 |
| Can i allow camera access to somebody else? | 2022-08-08 | Yes. My husband and I both use our phone to watch from work. | Amanda T. | 2022-08-17 |
| Can it be hung on the wall? | 2022-09-30 | Dear Customer Our products include a complete set of accessories so that you can attach your camera to the wall Have a good day GNCC | SUYUOAN | 2022-09-30 |
| How many cameras can you have at a time? | 2023-01-16 | From what I’ve read you can have multiple cameras like this. One for every room. | Mara Rohrbacher | 2023-01-16 |
| How many cameras can you have at a time? | 2023-01-16 | I have 2 so I’m guessing as many as you like. | Joy S NJ | 2023-01-16 |
| Is this camera able to use an iPhone app? | 2023-06-11 | Yes I have an IphoneSE 2nd generation and it works wonderfully- Able to watch camera from out of house even while driving- | John | 2023-06-11 |
| Is this camera able to use an iPhone app? | 2023-06-11 | Yes and very easy to set up the app and link the camera I was pleasantly surprised as I am not a tech kind of person | Paul | 2023-06-11 |
| Is this camera able to use an iPhone app? | 2023-06-11 | We returned this cam because we had trouble with it. You can put an sd card in and then read it from your iPhone. We bought a KASA Indoor Pet cam and are happy with it. | Jeanne | 2023-06-11 |
| Is this camera able to use an iPhone app? | 2023-06-11 | Yes and I have to say, this is an awesome little video camera! Let me know if you have any other questions. | Loretta Jackson | 2023-06-11 |
| Is this camera able to use an iPhone app? | 2023-06-11 | Yes | Randy | 2023-06-12 |
| Where is the reset button? | 2023-02-04 | I don't know about reset button. I have never had any problem with mine. | James Davis | 2023-02-06 |
| Can i use this to speak to my elderly in law when shes home alone? | 2023-06-12 | Yes, you can! | TJM | 2023-06-12 |
| Can i use this to speak to my elderly in law when shes home alone? | 2023-06-12 | Yes, but there is a lag time between responses. | Cal Keyser | 2023-06-12 |
| Can i use this to speak to my elderly in law when shes home alone? | 2023-06-12 | Yes it has a speaker on it and works well enough but when I use it with my puppy’s they ignore the fact that they can here me 😅 | Brittany | 2023-06-12 |
| Can i use this to speak to my elderly in law when shes home alone? | 2023-06-12 | Yes! It is a two way audio camera! I talk to my dog all the time and he looks all around looking for my voice! | Kayla Knapp | 2023-06-12 |
| Why won’t this scan the QR code? This is a pain to connect? | 2023-02-05 | We had TERRIBLE problems trying to scan the QR code. We returned it and bought a KASA. There was no scanning a QR code. It is clearer and works great. We put in an SD card for memory. It is a KASA Indoor Pan tilt security camera and costs $29.99. | Jeanne | 2023-02-06 |
| Why won’t this scan the QR code? This is a pain to connect? | 2023-02-05 | It took me a couple tries to connect. I recommend, unplug and start over. | Amazon Customer | 2023-02-06 |
| Why won’t this scan the QR code? This is a pain to connect? | 2023-02-05 | Before scanning QR code you must make sure red light is blinking on cam, then you tap “red light blinking” on the app and hold the web cam up over the QR code. You’ll see a green check and hear a chime that your pet cam has connected. | beth77 | 2023-04-13 |
| Does the phone only need wifi or the montior? | 2022-11-15 | All I can say cameras work off of an app downloaded on phone | James Davis | 2023-02-06 |
| Does this camera require a subscription to view live over the internet? | 2022-07-08 | No it’s an app you download and it’s free | Sandra D | 2022-07-10 |
| Do i need ti have the sim card if i'm not interested in saving the footage? am i still able to use the 24/7 visuals feature? | 2023-03-23 | No you don’t have to use the card if you’re not recording! Unless you buy the cloud storage, nothing will record! | Pamela | 2023-03-23 |
| Can I set it up without access to the router? | 2023-03-15 | From what I've seen, no. You need the router to connect wirelessly or not. | Valynn Freels | 2023-03-16 |
| No matter how many times i try, i am not able to scan the qr scan with the camera. is there any other way to set this up? | 2023-01-20 | I returned the one I purchased because it would not work correctly, I couldn’t get it to connect to Wi-Fi, I tried everything I could think of but it didn’t work! I’m sorry but I think this product is a dud. | Jael H. | 2023-01-20 |
| No matter how many times i try, i am not able to scan the qr scan with the camera. is there any other way to set this up? | 2023-01-20 | I discovered you must have 2.4 GHz on your router. I only had 5 and found out I need a dual band. | Melanie Math | 2023-01-20 |
| No matter how many times i try, i am not able to scan the qr scan with the camera. is there any other way to set this up? | 2023-01-20 | I was never able to set mine up either. | Pat Isaacson | 2023-02-02 |
| Can you hang it? | 2022-04-15 | It actually comes with inserts that fit in the base to hang it. | Gary | 2022-04-18 |
| Does it comes with app for phone? | 2022-04-18 | Yes, the instructions tell you how to get the app, The instructions are very easy to follow. | Gary | 2022-04-18 |
| Puedo usarla en dos teléfonos? | 2022-08-02 | Si se puede. Solo se comparte el dispositivo con el otro teléfono que tenga la aplicación también también | Gabriela torres | 2022-08-02 |
| Trying to see which cat ripping rug, do you have to watch constantly or does it save motion events? Do I need to sign up for subscription? Be specific | 2023-02-06 | Yes | James Davis | 2023-02-06 |
| I accidentally removed third party app and now i can't pull up activity or menu on my osaio app on iphone? | 2023-01-24 | Go to App Store reload or redownload an install again. NOTE: You may need to reconnect your camera if it don’t show up when you sign into the account. | Dan | 2023-01-24 |
| Hay que pagar anual alguna tarifa como otras cameras? | 2023-01-29 | Esta Camara es Increible, Sencilla, Pequeña, Liviana y entre otras cosas " No pagas ninguna suscripcion por el servicio solo conectate al WiFi y ya" I love you that. | christina E | 2023-01-29 |
| Does this display Room temperature? | 2022-11-28 | No | Manofgod62 | 2022-11-28 |
| Does this display Room temperature? | 2022-11-28 | From what I can tell it doesn't, but I would advise against this product. It only worked as advertised for the first month, and then stopped recording or sending motion activation notifications. Supposed to work with both subscription to cloud as well as micro SD. Have purchased multiple size micro SD cards in the format supported and still don't get these features any more. Probably best to avoid this brand name as well, as the product my comment was originally intended for is not this product (that page now redirects to this product, and apparently shifted my comment as well) | Random Customer that doesn't w… | 2022-12-02 |
| Can i have more than 2 cameras live at the same time ? | 2022-08-14 | You can only watch live on one camera but with the SD card you can go back and watch your other camera. You can not use more them one live camera at a time. | Kendra | 2023-01-15 |
| can i buy cameras for different rooms? and it be connected as one | 2022-12-09 | No. Each camera is viewed individually | James Davis | 2023-02-06 |
| What am i doing wrong. when i try to sign up i put my email in and never get an email with a code. | 2023-02-08 | It takes forever to get a code & customer service is no help. I’ve had to put my email in several times | Pamela | 2023-05-21 |
| Does this come with 2 cameras or just one? The picture shows two but the description only has one camera included? | 2022-10-13 | There are 3 different type of cameras to choose from. Depends on which one your pick. I believe the one that's over $50 something dollars, is the one that comes with 2 cameras. The cheaper ones, only comes with one. | Taya | 2022-10-13 |
| Does this come with 2 cameras or just one? The picture shows two but the description only has one camera included? | 2022-10-13 | It comes with only one camera | Alexandra22 | 2022-10-13 |
| Is the camera able to record continuously? I am worried it will not catch the movement, if that is the only time it records. | 2023-06-09 | I’ve not been able to get it to work | Tammy | 2023-06-09 |
| Is the camera able to record continuously? I am worried it will not catch the movement, if that is the only time it records. | 2023-06-09 | I think it records only with movement but I’m not 100% sure. GNCC has excellent customer service so you may want to reach out to the seller. | Amazon Customer | 2023-06-09 |
| Is the camera able to record continuously? I am worried it will not catch the movement, if that is the only time it records. | 2023-06-09 | It records continuously ! I have them throughout the home and you can watch and speak from your phone … they’re pretty good | Ashley | 2023-06-09 |
| Will this alert me when motion is detected? I want to know if my dog is going to an area we don't want her to. (Training) | 2023-01-05 | No. It doesn’t do that as far as I can see You’d need a Ring device or similar for that. | Mara Rohrbacher | 2023-01-16 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | I cast the video to tv with my phone. | triphammer | 2023-05-21 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | TV? You can use either of those to view but not sure what you mean by TV, it’s a camera | Pamela | 2023-05-21 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | It can read off a SD card | Amazon Customer | 2023-05-21 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | If you have a SD card, no you don’t. If you don’t, then yes you will need the cloud subscription. | Stephanie | 2023-05-21 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | I don’t have an sd card I can see video I only use it to check on my pet | M. Ladson | 2023-05-21 |
| Do TV have to have a cloud subscription to view video or can you read off sd card | 2023-05-21 | Based in my own experience, you do not have to have a cloud subscription to view the video unless you want the camera to record and save the actual footage, than yeah as the sd card does not allow you to real off it. | Luz Gonzalez | 2023-05-21 |
| What SD card do you need? When you look up support it says class 6 4-128g fat 32 | 2023-01-21 | I do not use one. | Purchased | 2023-01-22 |
| Where is the SD card slot? | 2022-11-07 | You have to put the camera looking all the way up and it’s under it | Liliana Jurado | 2022-11-07 |
| Will this work over lan without internet? Can it broadcast a hotspot? | 2023-01-17 | It won’t connect to Wi-Fi or hotspot. It’s a dud | Jael H. | 2023-01-20 |
| So i had to delete one of my camera from the app and now i can't add it back on. Is there a way to reconnect it to the app? | 2022-08-17 | Uninstall the app and unplug the cameras and start all over. That's what worked for me. | Amanda T. | 2022-08-17 |
| So this unit is not compatible with 5G? | 2023-05-31 | That’s what the directions said. The camera will work for a few min then shut off | Joell | 2023-05-31 |
| So this unit is not compatible with 5G? | 2023-05-31 | No, 5 G is not compatible. I called my internet provider and they gave us the option of 2.4 G. That is what Osaio recommends | Amazon Customer | 2023-05-31 |
| So this unit is not compatible with 5G? | 2023-05-31 | Apparently not. Mine wont connect. | happy shopper | 2023-05-31 |