| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Como las puedo ver desde mi pc? | 2023-04-17 | Realmente no lo he intentado desde la pc , supongo que si descargas la aplicación en tu pc ahí lo podrás ver. | Diana | 2023-04-17 |
| Pay a monthly fee to use the app ? to access the cameras? | 2023-06-07 | No fees for app. If you want cloud storage, then yes, but not needed. I did have to buy micro SD cards to be able to view past recordings, 32gb holds about 4 days of motion recording. (Micro SD card in each camera is needed) | Lisa | 2023-06-07 |
| Pay a monthly fee to use the app ? to access the cameras? | 2023-06-07 | Mayne I'm just blessed but I don't pay a monthly fee. I've had my cameras up and running a few months now and I have no complaints. I love them!! | Cat Smith | 2023-06-07 |
| Pay a monthly fee to use the app ? to access the cameras? | 2023-06-07 | No. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-06-14 |
| If i get sd cards instead of paying for storage can i still view lice from anywhere on my phone for free? | 2023-05-04 | Yes, I don't pay for storage. I don't feel the need to. I can view from anywhere on my phone for free. | Sandra | 2023-05-06 |
| necesitan alimentación de 120 Voltis VAc? | 2023-03-07 | Ellas traen su propio dispositivo de alimentación, no necesitas fuente o alimentador externo | Enmanuel Valentin Rivera | 2023-03-07 |
| necesitan alimentación de 120 Voltis VAc? | 2023-03-07 | Yes, | Gloria Balderas | 2023-03-08 |
| necesitan alimentación de 120 Voltis VAc? | 2023-03-07 | yo la enchufe a 220 v y va bien | Leo P. | 2023-03-08 |
| necesitan alimentación de 120 Voltis VAc? | 2023-03-07 | 5V DC, 1A Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-11 |
| It's has to be connected to the wi-fi | 2023-01-30 | Yes, then you will be able to watch the camera view anytime and anywhere using your smartphone via laview app. | DLH | 2023-01-30 |
| It's has to be connected to the wi-fi | 2023-01-30 | Yes that's how you watch it, I hooked it up on the guest wifi that used the channel it needed. Works great. | Clinton G Blackburn | 2023-01-30 |
| It's has to be connected to the wi-fi | 2023-01-30 | Yes. Only 2.4G wifi. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| It's has to be connected to the wi-fi | 2023-01-30 | Yes, it has to be connected to Wi-fi in order to work. | Essence Jenkins | 2023-01-30 |
| Hi, I do not have internet in my house. I only have 2 phones with 5g hotspot capability. How does the camera connect to phones without house wifi? | 2023-05-11 | I do not know if they work without internet. Since I do not know anything about your phones and service, I cannot give a valid answer . Sorry ! | Stephine Tanner | 2023-05-11 |
| Can you save 2 way talk recordings? | 2023-02-08 | So depends if you have the cloud storage or using a sd card. If your not using those then there is option to save it directly to your camera roll | Dominik wheelwright | 2023-02-16 |
| Can they live stream to chromecast device i have chromecast with google tv? | 2023-03-11 | I don't know, but do not think so. | Danial M. | 2023-03-19 |
| Does this connect to my phone from one state to another | 2023-03-19 | Yes as long as you have wifi or cellular data on your phone. | Frank Haag | 2023-03-19 |
| Does this connect to my phone from one state to another | 2023-03-19 | As long as the cameras have internet and your phone has internet, yes. | Danial M. | 2023-03-19 |
| Does this connect to my phone from one state to another | 2023-03-19 | I do not know. I never got it to work and sent it back | RAJ | 2023-03-19 |
| Does this connect to my phone from one state to another | 2023-03-19 | Yes. I am able to connect to cameras and also use the talk feature when I’m far away! | Oscar Hernandez | 2023-03-19 |
| Does this connect to my phone from one state to another | 2023-03-19 | Absolutely,, form COAST TO COAST, feeds off your wifi.. nice item very happy with it. | M&M | 2023-03-19 |
| Graban todo el tiempo o solo cuando hay movimientos.? | 2023-03-24 | Solo cuando detectan movimiento | Diana | 2023-03-25 |
| Using an sd card with no subscription, how long will i be able to access recordings to view on the app? 24 hours, 2 days, a week | 2023-03-02 | Hi, it depends on your SD card capacity and what mode you set it to record: Non-Stop or Event Recording. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| The magnetic mount is the only way to install this camera? | 2023-03-12 | No, search LaView B5 installation guide on YouTube and you will see. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-17 |
| How long does one full charge stay charged or does it need to always be plugged in? | 2023-04-05 | It always needs to be plugged in. That’s how the camera stays powered on | Melanie | 2023-04-05 |
| What is human body filtering? | 2023-03-19 | Helps to record when human bodies are detected. Basically it will record when so.ething the size of a child or larger is present or moving. For example on of my cameras face my driveway which also picks up my flag. When the flag blows in the wind it records. I'm quite okay with that though | Henry&Grethel Lovell | 2023-03-21 |
| Is there an option in the app to turn the sound on/off? | 2023-04-21 | Go to all devices, Tap the camera you want to turn off the sound, Tap the little speaker in the upper right hand corner to turn sound on or off. I think you have to do this for each camera you have. | Cyn | 2023-04-21 |
| Is there an option in the app to turn the sound on/off? | 2023-04-21 | yes, turn off the speaker icon on the live view page will be okay. | EagleEyeCCTV | 2023-04-23 |
| buenas tardes, con una micro sd de 128 gb mas o menos cuanto es el tiepo en dias estimado de grabación? | 2023-04-27 | Saludos, aproximadamente 20 días en grabación continua y en grabación por evento hasta más de 2 meses. | Sergio De Los Santos | 2023-04-27 |
| buenas tardes, con una micro sd de 128 gb mas o menos cuanto es el tiepo en dias estimado de grabación? | 2023-04-27 | La camara no funciona asi, tienes que bajar un app donde te dan un mes gratis para guardar en la nube y luego compras si mal no recuerdo $7 aprox al mes por una cantidad de horas, se se va guardando en la nube y los puedes ver ahi o bajarlos.. | Eddy | 2023-04-27 |
| buenas tardes, con una micro sd de 128 gb mas o menos cuanto es el tiepo en dias estimado de grabación? | 2023-04-27 | Sinceramente aun no le he puesto la sim y la cámara sigue grabando a diario. | Diana | 2023-04-28 |
| buenas tardes, con una micro sd de 128 gb mas o menos cuanto es el tiepo en dias estimado de grabación? | 2023-04-27 | Disculpe que no le pueda ayudar, pero es que no le he puesto tarjeta de memoria a las mía. | YCR | 2023-05-03 |
| Can the cameras be solar powered? | 2023-03-20 | No. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-21 |
| Can you hear people talking from the cameras ? | 2023-05-12 | If you have it set that way yes. | Rachel M. Guthrie | 2023-05-12 |
| Can you hear people talking from the cameras ? | 2023-05-12 | Yes, this camera supports 2-way audio. People stands in front of the camera can talk to you and you could open LaView app to talk to them. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-16 |
| Do you need to have a SD card for each camera? | 2023-02-25 | If you want to watch your recordings you will need a SD card for each camera. Videos are not saved. But the camera does take pictures every time someone approaches the camera. And the pictures are saved. | Jalissa | 2023-02-25 |
| Do you need to have a SD card for each camera? | 2023-02-25 | No it's optional they work fine with out it. If you want to store video you might want them. | Kindle Customer | 2023-02-25 |
| Do you need to have a SD card for each camera? | 2023-02-25 | If you want to watch your recordings you will need a SD card for each camera. Videos are not saved. But the camera does take pictures every time someone approaches the camera. And the pictures are saved. | Amazon Customer | 2023-02-25 |
| Do you need to have a SD card for each camera? | 2023-02-25 | Yes if you want to record video from each individual camera | larry stadnyk | 2023-02-25 |
| Do you need to have a SD card for each camera? | 2023-02-25 | No. SD card is for recording. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| what is the best extension wire/cord to work with the camera | 2023-02-02 | I don't know. I plug into wall outlet | Marilyn's Rescue | 2023-02-07 |
| what is the best extension wire/cord to work with the camera | 2023-02-02 | 5V DC 1A. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Connect to tv | 2023-03-08 | They can't connect as far as I'm aware. | David Ortega | 2023-03-09 |
| Can you move the camera from you phone to change the veiw up down side to side or zoom in or out | 2023-02-11 | You could use the app to change the view up side down or zoom in/out. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-16 |
| Who can help me set these up? | 2023-03-30 | They are fairly easy to setup and mount | Dominik wheelwright | 2023-03-31 |
| Who can help me set these up? | 2023-03-30 | I found a few helpful videos on YouTube. Just search using the product name. | VES | 2023-04-03 |
| How long is cord? I need this outside? | 2023-04-05 | It depends on the pack you order. The 2 pack has a different length cable than the 4 pack. Not sure why. 10ft and 18 ft. | Danial M. | 2023-04-13 |
| Se puede conectar a corriente de 220 voltios ? Y si se puede usar en sudamerica ? | 2023-01-28 | No la he probado a 220V pero si se puede usar en sudamerica. | Sergio De Los Santos | 2023-01-28 |
| Se puede conectar a corriente de 220 voltios ? Y si se puede usar en sudamerica ? | 2023-01-28 | Solo trabaja a 110 voltios. y si se puede usar en sudamerica. | Rosember Leonel Barreto Zambra… | 2023-01-30 |
| Se puede conectar a corriente de 220 voltios ? Y si se puede usar en sudamerica ? | 2023-01-28 | As long as there is a 2.4G wifi, you could connect it. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| SD card for laview security cameras how to get it threw Amazon | 2023-04-05 | Amazon carries laveiw sd cards and several other brands. I purchased whatever was the cheapest to be honest. I have had no problems I absolutely love these cameras I have 5 of them | Frank Haag | 2023-04-05 |
| SD card for laview security cameras how to get it threw Amazon | 2023-04-05 | You can order them on Amazon | HP537 | 2023-04-05 |
| Is an SD card required to function? | 2023-03-08 | Not necessary if you use the Cloud service of LaView for storing the video. You can use the app to get notifications but no playback will be available. | David Ortega | 2023-03-09 |
| Is an SD card required to function? | 2023-03-08 | No. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-11 |
| If you plugged in bi-volt charger e than plug in usb it will work? | 2023-01-26 | I think so | DLH | 2023-01-30 |
| Could this camera plug into outlet if you have mutiple | 2023-02-16 | Each camera has a plug. The number of cameras you can plug in depends on the number of outlets available. | David Hill | 2023-02-16 |
| Could this camera plug into outlet if you have mutiple | 2023-02-16 | I have the plug in cameras. They work great. | Marilyn's Rescue | 2023-02-16 |
| Could this camera plug into outlet if you have mutiple | 2023-02-16 | Yes, You shouldn’t have issues. | Dominik wheelwright | 2023-02-16 |
| I know it supports local ds storage. i want to gift it to brother in india with no subscription. does it record 10 or more seconds on movement ? | 2023-06-04 | When there is movement, the camera will capture the movement and take a screenshot, and it will send your phone a notification. | EagleEyeCCTV | 2023-06-06 |
| Do these cameras have wires? | 2023-02-23 | Yes. One USB cable for power. | TT | 2023-02-23 |
| Do these cameras have wires? | 2023-02-23 | Yes it had wires. But you may need an extension cord. | JingerSnaps | 2023-02-23 |
| Do these cameras have wires? | 2023-02-23 | No, just the cord. | kysa B | 2023-02-24 |
| Do these cameras have wires? | 2023-02-23 | Yes, they are not battery cameras. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| How to I connect 2 phones to the system? | 2023-06-19 | Me and my husband set up the account and put same info on both phones | Angela clavier | 2023-06-19 |
| How to I connect 2 phones to the system? | 2023-06-19 | All you need to do is to have the app downloaded on both phones and use your email and password for each. Should allow you to be on multiple devices at one time. | Caldwell… | 2023-06-19 |
| How to I connect 2 phones to the system? | 2023-06-19 | Use the Laview app and just use the same login on both phones | rogman | 2023-06-19 |
| Please let me know. This item can use in another country and Am i have pay every month? | 2023-06-08 | I believe it would work in another country. You just need a Wi-Fi connection. I don't pay anything for the use of my 2 cameras. | PJ Lawson | 2023-06-08 |
| Please let me know. This item can use in another country and Am i have pay every month? | 2023-06-08 | As long as there is a 2.4G wifi, you could use it anywhere. Cloud Storage is not a must to use the camera. Without cloud storage, you can use our cameras without any issue because when there is movement, camera will save these movements as pictures and send your phone push notifications. Besides, you can insert an SD card into camera to record and save videos. | EagleEyeCCTV | 2023-06-14 |
| Why is set to 2.5ghz for the wifi? Because its not working in the united states for now | 2023-02-18 | it's not 2.5.....it is 2.4 ghz wifi. I am in USA and mine works just fine on 2.4 ghz wifi band. It does NOT work on 5 ghz band | Jose Luis Hernandez | 2023-02-18 |
| Why is set to 2.5ghz for the wifi? Because its not working in the united states for now | 2023-02-18 | All LaView cameras only support 2.4G wifi as of now. Most of the router is dual-band, you could separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-24 |
| Does the camera works in any country? | 2023-03-26 | Power adapter is 100-240 V, 50-60Hz. | DLH | 2023-03-26 |
| *2 questions*: Does it matter what echo gen version I use and Is there any other tablet devices that I can use with this camera or no? | 2023-03-31 | just use a regular tablet to view cameras | yaya | 2023-03-31 |
| *2 questions*: Does it matter what echo gen version I use and Is there any other tablet devices that I can use with this camera or no? | 2023-03-31 | No it doesn’t matter what echo gen you use. And me personally I have my cameras setup on my phone and tablet as long as your cable yo download the app and login your good | Dominik wheelwright | 2023-03-31 |
| Can cord be removed from camera? | 2023-03-08 | No | DLH | 2023-03-08 |
| Can cord be removed from camera? | 2023-03-08 | No, and it has a short cord we bought usb extensions then hooked up to the power box. | Frank Haag | 2023-03-10 |
| Can cord be removed from camera? | 2023-03-08 | Unfortunately it cannot be removed. Great camera but that is the only negative thing about it. You’ll have to put it by outlet or use extension cords. | Anthony | 2023-03-11 |
| Can cord be removed from camera? | 2023-03-08 | No. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-11 |
| What is the maximum distance can the camera be placed away from the router? | 2023-06-08 | I don’t know the exact distance from the router but we’ve had no issues with ours yet. Everything works and looks great! Now at first it can be trying getting them connected initially. But after that it was all good! We’ve got them spread out in distance around the house. And no issues with connection | QueenT | 2023-06-08 |
| Can you change the camera names? | 2023-03-19 | Yes and you can also set your own display picture for each camera. | Tania | 2023-03-20 |
| Can you change the camera names? | 2023-03-19 | Yes you can | J Vincent… | 2023-03-22 |
| Can it be used with only phone data plan? | 2023-05-22 | Your phone needs to connect to a 2.4G wifi, then set up the cameras. When camera is online, you could use your phone data to check your cameras whenever you are. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-24 |
| Can i get a live view for hours? usually with blink its only for a few minutes or i have to pay extra. | 2023-05-04 | Yes live view 24/7 you dont pay nothing once you buy cameras also records if you add cloud or buy a cip to go in it. | crystal cox | 2023-05-04 |
| If we are utilizing these inside a small business and don't want the lights randomly turning on during the day, is there a way to control this? | 2023-04-17 | Yes, there are 3 different modes (technically 4 with night mode) that you can switch the cameras into. Smart mode, infrared, and color light mode. Generally the cameras switch over on their own and the lights don't come on unless you have them in that mode or turn them on through the app. | Brandon | 2023-04-18 |
| Is there a difference in how events are viewed in the app, when using sd card compared to cloud storage? | 2023-04-15 | Never got it to work. Sent it back | RAJ | 2023-04-15 |
| How many frames per second? | 2023-02-02 | Frame Rate: 20fps Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Can I use hotspot on my phone as a internet connection? | 2023-04-23 | Yes as your Hotspot shows up as a wifi connection, don't know the quality of the signal though- depends on your service. | Lauren Lindhurst | 2023-04-24 |
| Can I use hotspot on my phone as a internet connection? | 2023-04-23 | I live in florida and was able to view in illinois | Amazon Customer | 2023-04-28 |
| What wifi speed do these need to work efficantly? I need to install them outside at least 150ft from my router. | 2023-02-02 | I have them connected to 5g | VANESSA SIMMS | 2023-02-03 |
| What wifi speed do these need to work efficantly? I need to install them outside at least 150ft from my router. | 2023-02-02 | As long as the router has a 2.4G wifi will work. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Does it come with a hook up a monitor monitor for the screen view ? | 2023-05-29 | A app | Heidi F. | 2023-06-01 |
| Why are my viewing screens pink ? | 2023-02-20 | Hi, you could hold reset the cameras and set them up all over again. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-22 |
| Hello,how can watching in my phone what the camera is recording? Tks | 2023-02-23 | Use laview app | DLH | 2023-02-23 |
| Hello,how can watching in my phone what the camera is recording? Tks | 2023-02-23 | Download the app. This camera is good for the price but if you want more interactive and a wider view go with RIng cameras. These are for small viewing areas. | Biscuit77 | 2023-02-25 |
| Hello,how can watching in my phone what the camera is recording? Tks | 2023-02-23 | It depends on which recording method you are using, SD card or Cloud Storage. SD card: click the 'Playback' button, Cloud Storage: click the 'Cloud' button. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| How to view with pc? | 2023-05-06 | I only view with smartphone | Sandra | 2023-05-06 |
| How to view with pc? | 2023-05-06 | You go to the app and tap the icon to your camera you had set up to see picture click on message | Sheila68 | 2023-05-06 |
| How to view with pc? | 2023-05-06 | Apart from watching live views through App, we also provide you multiple devices viewing on web browsers. 1.Login our website ‘https://ipc-us.ismartlife.me’xa0with your web browser (Google Chrome is recommended) 2.Go to the homepage of the app on your mobile, find ‘Me’, click the ‘Scan’ icon. 3.Thenxa0scan the code on the web page with the app 4.Select ‘Confirm login’xa0to access the live-view of your camera If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-08 |
| Does this work with the Smartlife app? | 2023-02-27 | You need to use LaView app. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| Can ii detect dog barking on the other side of a fence without being able to see dog?. | 2023-03-07 | Yes, it allows you to hear audio even if you can't see something or someone. You can also set it to either one-way communication or two-way which will allow you to speak to someone through your camera from your phone. | Michelle Smith | 2023-03-07 |
| Can ii detect dog barking on the other side of a fence without being able to see dog?. | 2023-03-07 | Yes, audio is pretty good. | Essence Jenkins | 2023-03-07 |
| Can ii detect dog barking on the other side of a fence without being able to see dog?. | 2023-03-07 | If you have your microphone on and in your app. But mines haven’t been able to detect a dog barking but it will alert me if one passes by | Tina Santa | 2023-03-07 |
| Why doesn't cameras detect car movements? | 2023-04-06 | They do detect car movements, unless it is a ghost car... | Jon | 2023-04-06 |
| how do you view with PC client or can these only be via browser? | 2023-05-12 | Via Browser. | Frances scroggins | 2023-05-12 |
| how do you view with PC client or can these only be via browser? | 2023-05-12 | Hi, you could view it on PC by the method below. Apart from watching live views through App, we also provide you multiple devices viewing on web browsers. 1.Login our website ‘https://ipc-us.ismartlife.me’xa0with your web browser (Google Chrome is recommended) 2.Go to the homepage of the app on your mobile, find ‘Me’, click the ‘Scan’ icon. 3.Thenxa0scan the code on the web page with the app 4.Select ‘Confirm login’xa0to access the live-view of your camera If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-16 |
| I would to use the camera to monitor my elderly parents. They don't have any internet and I would use a hotspot to monitor from my home. Will it work? | 2023-05-03 | There has to be internet in the home. | Sandra | 2023-05-06 |
| Is LaView out of business? I get zero response from technical support. | 2023-03-13 | Use Amazon to get a response. They are in business. | Danial M. | 2023-03-19 |
| How can I tell if my wifi is 2.4 or 5? And does the footage glitch when recording? | 2023-05-27 | When you search on your network and it requests yout password, you'll know which it is. | Marcus Bond | 2023-05-28 |
| Do all four cameras have to be used in the same location or can they be separated? Like, can i use two in my residing home and two at another? | 2023-04-27 | They have to be connected at the same wifi network | Delmy Portales | 2023-04-27 |
| Que tarjeta sim compro? | 2023-04-10 | No me funcionaron y las rwgres÷ | Manuel | 2023-04-10 |
| Can you adjust the valume and chimes | 2023-04-13 | Yes You Can. | Doris Huff | 2023-04-13 |
| Can you adjust the valume and chimes | 2023-04-13 | Yes | Kyler stinson | 2023-04-13 |
| Can you adjust the valume and chimes | 2023-04-13 | Honestly I haven’t tried to mess with it after I installed them due to my work schedule. I just left everything as it was. But that’s a great question, now you have me curious to try and find out | Joseph | 2023-04-15 |
| Can you adjust the valume and chimes | 2023-04-13 | I believe you can. | samantha | 2023-04-15 |
| Why does the video change to black and white? | 2023-05-11 | That is because the camera enters night mode. When the light around the camera is dim/dark, the camera will enter night mode and switch the image to black and white to help you see the image clearly. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-16 |
| Why does the video change to black and white? | 2023-05-11 | You will have to place on the spotlight function to activate color. Otherwise you will only see black and white at night. | Steve Holdings | 2023-05-16 |
| If I have a 128G card installed, how many hours of recording will it hold? | 2023-04-03 | That just depends on how many times the motion sensor is triggered. | tan tan | 2023-04-03 |
| Would this work putting it on the inside looking out through a window? Is the motion detector able to sense motion through the window? | 2023-06-11 | If it were setup so it was placed directly on the window looking out that would probably work better than if it were not close enough to the window | Tubré | 2023-06-12 |
| Would this work putting it on the inside looking out through a window? Is the motion detector able to sense motion through the window? | 2023-06-11 | This camera can be used both indoor and outdoor. But you had better not put it in front of camera to look at glass window because it will cause reflection and affect your night vision image. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-06-14 |
| Can you set all cameras to Private mode at once and reactivate all cameras at once? | 2023-03-21 | Sorry no. Each camera has its own private mode settings. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-21 |
| Can you set all cameras to Private mode at once and reactivate all cameras at once? | 2023-03-21 | Yes you can set to private mode but you must do this individually for each camera, and the same to turn off private mode | Henry&Grethel Lovell | 2023-03-21 |
| Can the cameras swivel to angle after installed to point in a specific direction? | 2023-04-09 | No, just one direction. | Delmy Portales | 2023-04-10 |
| Compatible con 5 g | 2023-03-20 | si | Omy2370 | 2023-03-21 |
| Compatible con 5 g | 2023-03-20 | No. 2.4g solomente | VES | 2023-03-21 |
| Will these watch my sprinkler system while I'm on vacation? | 2023-05-31 | I would say ..180 | Heidi F. | 2023-06-01 |
| Will these watch my sprinkler system while I'm on vacation? | 2023-05-31 | Set your cameras up to view your spriners and you can check on them while you are away | Laurie Laws | 2023-06-02 |
| Do you have a longer cable? | 2023-04-16 | No but plan to | Amazon Customer | 2023-04-28 |
| Will these work with Smart Life? | 2023-05-09 | Nope | Steve Holdings | 2023-05-16 |
| Cuantos telefonos pueden tener acceso a las camaras | 2023-04-04 | Ni sabría decirte el límite, pero en mi caso son 3!! | luz | 2023-04-04 |
| Cuantos telefonos pueden tener acceso a las camaras | 2023-04-04 | Los que usted desea poner que tengan acceso | Diana | 2023-04-04 |
| Cuantos telefonos pueden tener acceso a las camaras | 2023-04-04 | Solo uno, aunque dicen que se pueden agregar otros según vi en un video de YouTube, solo que no lo he hecho todavía. | Eddy | 2023-04-04 |
| Can you use a 64 GB card? | 2023-05-08 | Yes, 32-128 GB SD card will work. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-08 |
| Can you use a 64 GB card? | 2023-05-08 | Should work fine. The box they come in says ". . . up to 128GB." | Anthony J. Frates | 2023-05-08 |
| On a 200 gigs plan for cloud, with all 4 cameras running... how many hour(s)/day(s) will the cameras record for? | 2023-03-14 | It's math. Bit I'm not a specialist and wouldn't want to misinform you. | Danial M. | 2023-03-19 |
| On a 200 gigs plan for cloud, with all 4 cameras running... how many hour(s)/day(s) will the cameras record for? | 2023-03-14 | Sorry,,,we use the 64SD cards,,,they work great as you are able to access them at anytime via the playback mode. | J Vincent… | 2023-03-22 |
| Does it follow which direction someone goes without me directing it too? (Need to see which direction an at-risk person might wander. | 2023-05-16 | No. But they give u four & you can easily angel them how you want. They always have a very brod | A mommy | 2023-05-16 |
| Does it follow which direction someone goes without me directing it too? (Need to see which direction an at-risk person might wander. | 2023-05-16 | It does not. It is a stationary camera | Tiffany Ostuni | 2023-05-16 |
| Does it follow which direction someone goes without me directing it too? (Need to see which direction an at-risk person might wander. | 2023-05-16 | The camera shows movement within the field of view, but the camera itself does not turn to to follow the movement detected. | FWR3 | 2023-05-16 |
| Does it follow which direction someone goes without me directing it too? (Need to see which direction an at-risk person might wander. | 2023-05-16 | No it does not. Actually you can’t direct it unless you turn the actual camera with your hands. | Steve Holdings | 2023-05-16 |
| Does it follow which direction someone goes without me directing it too? (Need to see which direction an at-risk person might wander. | 2023-05-16 | Si, hay una opción de seguimiento de movimiento que puedes activar o desactivar cuando tú quieras | Areli | 2023-05-16 |
| Is this comparable or can I pair this to my Google hom? | 2023-01-30 | You could only set up the cameras to LaView app. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Tiene tarjeta memoria? | 2023-04-09 | Si | Sergio De Los Santos | 2023-04-09 |
| Tiene tarjeta memoria? | 2023-04-09 | No | Yosmaire Vz | 2023-04-09 |
| Tiene tarjeta memoria? | 2023-04-09 | Si tiene la ranura para tarjeta de memoria, pero no viene incluida! | Felipe Gonzalez | 2023-04-09 |
| how many days does video save for on a 128gb micro SD when on continuous recording? | 2023-04-20 | 128GB: Over 2 weeks. | EagleEyeCCTV | 2023-04-23 |
| WIll this send video to a laptop (running Windows 10) or only to a phone? | 2023-02-23 | you need install an app laview on your phone,then you will be able watch videos anytime from your phone anywhere which has internet access. | DLH | 2023-02-23 |
| WIll this send video to a laptop (running Windows 10) or only to a phone? | 2023-02-23 | Only phone. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | They both plug into outlets They have long cords. | Marilyn's Rescue | 2023-02-07 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | These cameras are plug in. It can be used for indoor and outdoor | Essence Jenkins | 2023-02-07 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | They don’t have the Battery come with USB cable.. | Nan A. | 2023-02-07 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | the cameras has no battery. It has 8 feet long cable to plug in. | DLH | 2023-02-07 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | Must be plugged in at all times. And yes, for both indoors and outdoors! | Jon | 2023-02-08 |
| Do these cameras run off of battery or do they plug in both indoor and outdoor cam?? | 2023-02-07 | They are not battery cameras, so they need to be plugged in all the time to have power. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Se puede reproducir en tv? | 2023-03-18 | Si, con la app LaView en TV Android o le puedes decir a Alexa que te muestre la cámara (nombre de la cámara) en un FireTV o en los Echo Show | Rosember Leonel Barreto Zambra… | 2023-03-18 |
| how many cameras live can I see at the same time? | 2023-04-05 | Up to 16 Cameras | HP537 | 2023-04-05 |
| how many cameras live can I see at the same time? | 2023-04-05 | You can have up to 16 cameras watching at once | Tina Santa | 2023-04-05 |
| Se puede conectar con celurar | 2023-03-20 | Definitivamente! Si le tienes la tarjeta de video para grabar, mejor aun. Las dos cámaras que tengo una en la entrada y la otra en la terraza tiene su tarjeta de video. Las compre posterior a adquirir las cameras. La mejor decision!! | Annette | 2023-03-20 |
| Se puede conectar con celurar | 2023-03-20 | Si,puedes monitorearlas en tu teléfono en todo momento | Sol | 2023-03-20 |
| Does it hook up to my home secured internet or does it have insured internet? | 2023-04-05 | It connects to the wifi you have at home. | Melanie | 2023-04-05 |
| Hi, I have 4 of these cameras but can't find the mounts is it possible up get more mounts?? | 2023-05-16 | When I purchased my cameras, they came along with mounts. I am pretty sure you could purchase additional mounts if needed or not provided. I would probably send back and reorder | Marcus Bond | 2023-05-28 |
| Will these detect Elk when they come in view or is it just humans that it will notify you about? | 2023-02-08 | Hi, it could record all kinds of movement. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| could you record while your phone is off | 2023-03-21 | Yes. Use SD card or subscribe to cloud storage, and camera will record automatically. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-21 |
| Does this work with Google Home? | 2023-05-26 | That IDK, but i would think so, since you can pair with Alexa. Respectfully, | Marcus Bond | 2023-05-28 |
| How's the audio quality? Is it at least decent enough to understand detailed conversations? | 2023-04-13 | Yes. My general contractor and I have had several conversations both inside and outside. The quieter the environment, the better but my front porch faces a busy highway and we could talk fine. There is a delay that is slightly annoying but tolerable. | Danial M. | 2023-04-13 |
| How's the audio quality? Is it at least decent enough to understand detailed conversations? | 2023-04-13 | Yes.. it's very clear. | Hannah Jones | 2023-04-15 |
| Estas cámaras deben de estar conectada al interruptor todo el tiempo o no ? Alguien que me explique por favor | 2023-02-02 | Yes, they are not battery cameras so they need to be plugged in all the time to have power. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Que temperatura soportan en el exterior? | 2023-05-24 | 14°F-122°F. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-24 |
| Que temperatura soportan en el exterior? | 2023-05-24 | Lo siento pero las tengo dentro de mi recamara y aun no las pruebo afuera la temperatura ki en California suele pasar de los 100 espero k lo soporte. | Goba82 | 2023-05-24 |
| Can these cameras be viewed from a tv anywhere in the home | 2023-03-02 | Sorry no, the cameras can't be viewed on TV. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| SD card for laview security cameras | 2023-04-05 | FAT32 memory card | M&M | 2023-04-05 |
| SD card for laview security cameras | 2023-04-05 | LaView 64GB Micro SD Card, Micro... | Lujane Mora-Alaboud | 2023-04-05 |
| SD card for laview security cameras | 2023-04-05 | Yes, they are optional. Recommended, too. A cloud service can also be used instead of or in addition to the SD mini. The doorbell comes with an SD card. Their store is overpriced. Buy direct from Amazon. | Danial M. | 2023-04-05 |
| Puedo xomprarlas y tener acceso a los videos que graba y mantenerlos almacenados en alguna parte que no sea cloud | 2023-05-14 | Si, siempre y cuando le compre una micro memoria de la capacidad que desees. | Sergio De Los Santos | 2023-05-14 |
| Puedo xomprarlas y tener acceso a los videos que graba y mantenerlos almacenados en alguna parte que no sea cloud | 2023-05-14 | Si, pero debe descargarlo para que se guarde en tu móvil. | Buen servicio como siempre. Es… | 2023-05-15 |
| Puedo xomprarlas y tener acceso a los videos que graba y mantenerlos almacenados en alguna parte que no sea cloud | 2023-05-14 | Yes, you could use SD card or cloud storage to have videos. 32-128 GB SD card works. There is no capacity limit for Cloud Storage. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-16 |
| Is there a monthly fee? | 2023-03-10 | No, Cloud Storage is not a must to use the camera. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-11 |
| Does this connect to 5g wifi? i'm reading mixed reviews. i only have 5g and my phone does "not detect" the camera when it is plugged/"ready". | 2023-03-05 | No it does not | GLEN | 2023-03-05 |
| Does this connect to 5g wifi? i'm reading mixed reviews. i only have 5g and my phone does "not detect" the camera when it is plugged/"ready". | 2023-03-05 | it only works with 2.4 ghz wifi band, Not 5 ghz | Jose Luis Hernandez | 2023-03-05 |
| Is there an option in the app to turn the camera on/off? | 2023-04-21 | I dont think you can turn it off. You can turn off the alarm notification or even stop recording. You can also set up schedules to when you want it to record. | Erasmo Martinez | 2023-04-22 |
| Is there an option in the app to turn the camera on/off? | 2023-04-21 | sorry no, but you could turn on private mode when you want the camera to be off. | EagleEyeCCTV | 2023-04-23 |
| Does this system record 24/7 or does it make clips when someone walks in front of it I’m looking for a good system for my shop so I can have 24/7 | 2023-01-26 | Depending on if you use a memory card and how you set it up. | Clinton G Blackburn | 2023-01-30 |
| Does this system record 24/7 or does it make clips when someone walks in front of it I’m looking for a good system for my shop so I can have 24/7 | 2023-01-26 | Insert an SD card, you could choose either of it. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| Do I need to purchase a sd card?? | 2023-05-29 | I bought a 32gb card to put in mine. Gotta have one in my opinion. | Cat Smith | 2023-05-29 |
| Can i view a whole room from one camera? | 2023-05-08 | Depends on where you place it. But you can’t move through the room via the app. It will only see in the direction you have it currently. | Steve Holdings | 2023-05-16 |
| Does this camera have a continuous view or does it do like 30sec intervals? | 2023-02-03 | A continuous view. The view will be recorded once a motion is detected on a mini SD card or online disk. | DLH | 2023-02-07 |
| Does this camera have a continuous view or does it do like 30sec intervals? | 2023-02-03 | It has live view all the time as long as the camera is online. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| What is the camera viewing angle? | 2023-05-25 | Hello, It all depends on how set it up. You can have up to 180, 90, 45. Respectfully, | Marcus Bond | 2023-05-28 |
| What is the camera viewing angle? | 2023-05-25 | I would say 180 | Heidi F. | 2023-06-01 |
| Can you save videos on your android phone? | 2023-06-15 | I don’t have an android. But you can save videos on an iPhone, so I don’t see why you couldn’t with an android. | michael flynn | 2023-06-15 |
| Can you save videos on your android phone? | 2023-06-15 | Yes but you have to have a sd card on the camera | Marla M. | 2023-06-15 |
| Can you save videos on your android phone? | 2023-06-15 | Yes, when you use the app to view the recording, you can hit the camera button. It saves it to your app gallery and to your android phones photo gallery. | Lisa | 2023-06-16 |