| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can these cameras be jammed by would-be intruders? | 2023-04-29 | Jammed? How? The network? No. What model are you considering? You have to remember, some models (like the L2) screw into a light socket, and store video on an SD card unless you purchase cloud storage. If an "intruder" can touch the camera, they could possibly remove the camera, taking the SD card with them. | T. Rather | 2023-05-06 |
| What's the difference between the 3mp and the 4mp? | 2023-05-20 | Please be more specific, as the obvious difference is 1 megapixel higher resolution. | T. Rather | 2023-05-25 |
| How to add more cameras to Laview app ？can i watch them at the same time？ | 2023-02-19 | Yes. Click add and put cam in pairing mode, then scan barcode on phone to cam. | Amazon Customer | 2023-02-19 |
| Will this connect to a pc for viewing? | 2023-02-20 | I use my iphone app and my Echo Show with the proper software I am sure that you could. Sorry I could not answer more directly. | Robert Tyus | 2023-02-20 |
| Will this connect to a pc for viewing? | 2023-02-20 | There is a web login to monitor up to 9 cameras. | T. Rather | 2023-02-20 |
| Will this connect to a pc for viewing? | 2023-02-20 | Apart from watching live views through App, we also provide you multiple devices viewing on web browsers. 1.Login our website ‘https://ipc-us.ismartlife.me’xa0with your web browser (Google Chrome is recommended) 2.Go to the homepage of the app on your mobile, find ‘Me’, click the ‘Scan’ icon. 3.Thenxa0scan the code on the web page with the app 4.Select ‘Confirm login’xa0to access the live-view of your camera Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-22 |
| What is the usb power cord length? can you get extended cords | 2023-03-01 | about 15 ft i think I had to use an extension cord couldn't ever get it to program might just be me | B. Read | 2023-03-02 |
| can this camera work with solar connectivity thru usb ? | 2023-04-29 | I don’t know. My cameras work off of direct 110 volts AC. Sorry. | DON E. BROWN | 2023-04-30 |
| What is the WiFi distance bettwen the two? | 2023-03-04 | Completely depends on your WiFi strength. | T. Rather | 2023-03-15 |
| What is the difference between 4mp and 3mp. | 2023-05-22 | The image quality is different. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-24 |
| What type of POE switch works with these cameras? | 2023-05-25 | R18 comes with wired ethernet RJ45 connector and also wifi connection i connected both wifi as well as ethernet connection. Ethernet connection obviously my choice for performance and strong connection | RT | 2023-05-25 |
| What type of POE switch works with these cameras? | 2023-05-25 | This camera comes with power adapter with usbb connection. You need to have a female power connector which home depot sells for under $3. In installed a 4x4x2 junction box to con-seal power adapter and excess wire. This installation gives a professional clean look | RT | 2023-05-25 |
| What type of POE switch works with these cameras? | 2023-05-25 | A POE will not work. These are not ethernet connected cameras. The L2 has an E26 socket for power. The F2 and R15 have a USB power supply for power. | T. Rather | 2023-05-25 |
| When the camera tracks an object it then goes back to its original position, is there a way to stop it from going to its original position.? | 2023-02-20 | No. It has a default position that it returns.to after tracking an object. | T. Rather | 2023-02-20 |
| How can I see my play back? | 2023-02-20 | From the app, but you need an SD card or cloud storage. | T. Rather | 2023-02-20 |
| How can I see my play back? | 2023-02-20 | If you have an SD card inserted into it, go to the live view page of the camera, click 'Playback' to replay the SD card videos. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-22 |
| Does this camera aha e a monthly subscription? | 2023-04-29 | No it does not. | NoEnergy | 2023-04-30 |
| How can I connect the camera to Alexa? | 2023-02-19 | Via the LaView app. | T. Rather | 2023-02-20 |
| I can't set up to my internet and now it's been to long I can't even get my refund | 2023-01-11 | Did not work on my T-Mobile internet, but works fine on Spectrum. | NWParsons | 2023-01-28 |
| Can i get a live view from my mexico home (we have great wifi) while i am sitting in usa - 1300 miles away? | 2023-04-17 | Yes. I have 5 LaView cameras and through the app I can monitor all of them. I can also connect via a web browser on my Windows laptop. | T. Rather | 2023-04-17 |
| Can i get a live view from my mexico home (we have great wifi) while i am sitting in usa - 1300 miles away? | 2023-04-17 | I believe so? I can’t see why not. It shouldn’t matter how far away you are. As long as the wifi connection at your home in Mexico stays well-connected to your cameras and you have good reception from the location you are presently checking them, this shouldn’t be an issue. | Maddy | 2023-04-17 |
| Can i get a live view from my mexico home (we have great wifi) while i am sitting in usa - 1300 miles away? | 2023-04-17 | Yes if using the app | Robert Tyus | 2023-04-17 |
| Can i get a live view from my mexico home (we have great wifi) while i am sitting in usa - 1300 miles away? | 2023-04-17 | I do not know because I sent mine back. | Claude M | 2023-04-17 |
| how many laview cameras can you view on the app? | 2022-11-26 | You can add as many as LaView cameras on the app. and you could view 16 cameras at most on one screen. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-11-29 |
| Is this security camera works with double bang (2.4 and 5 gbs) Internet system? | 2023-04-29 | Yes it does | William W. | 2023-04-30 |
| Can this camera be used with p2p client v 6.5.2.4 ? | 2022-11-26 | You need to set it up to a 2.4G wifi on LaView app. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-11-29 |
| How long is the power cord? Can it be replaced with a longer one? | 2023-05-06 | I sent mine back, it wasn’t a good match for me | Joe | 2023-05-06 |
| How long is the power cord? Can it be replaced with a longer one? | 2023-05-06 | Yes you can replace it with a longer cord | antonio lopez | 2023-05-06 |
| How long is the power cord? Can it be replaced with a longer one? | 2023-05-06 | The R15 comes with a 7 foot cable. I replaced a 39" cable on an F2 LaView camera with a 10 foot cable and didn't have any issues. So I'm guessing a longer cable within reason should work. | T. Rather | 2023-05-06 |
| How long is the power cord? Can it be replaced with a longer one? | 2023-05-06 | Not sure how long it is. Maybe 8 feet? We did have to get an extension cord for some of them. It depends on where you place the camera adjacent to your electrical source. | curlygirl08 | 2023-05-06 |
| How long is the power cord? Can it be replaced with a longer one? | 2023-05-06 | The power cord is about 6 feet and you can add a power extension cord(USB power extension, found on Amazon) to allow access to your desired power supply. I added one to mine and it has made it convenient for my application. | BJ | 2023-05-07 |
| What is the power requirement? i know it is power via usb, but what is the required wattage? | 2023-02-20 | 5v 2A. You can extend to 15 ft with USB C adapter with high amp | T. Lam | 2023-02-28 |
| Is the power adapter compatible up to 220v, as are all my other phone and device power supplies? | 2023-02-24 | No | Paul holmes | 2023-02-28 |
| Is the power adapter compatible up to 220v, as are all my other phone and device power supplies? | 2023-02-24 | It is 5V DC, 1A. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| How do you remove adds covering entire view every time you open app? I hate this! | 2023-06-08 | Sorry I tried no luck I still like the products brought 1 more. Good luck! | tune van ng | 2023-06-08 |
| How do you remove adds covering entire view every time you open app? I hate this! | 2023-06-08 | WHat ads you are getting. You need to select SD card if you looking recording from installed microSD card. If you select cloud, then you got to deal with Laview customer care | RT | 2023-06-08 |
| How do you remove adds covering entire view every time you open app? I hate this! | 2023-06-08 | I think they do that only when they offer a promotion on their cloud services. Its annoying but won't always be like that. Happens a few times a year | Ghost | 2023-06-08 |
| How do you remove adds covering entire view every time you open app? I hate this! | 2023-06-08 | I don't have any adds on my app. Not sure why you do. Addblocker might help. | Danial M. | 2023-06-08 |
| How do you remove adds covering entire view every time you open app? I hate this! | 2023-06-08 | you could turn off the ad forever by going to Me-Top Right Corner button-Privacy Permission Settings-turn off Personalization. | EagleEyeCCTV | 2023-06-14 |
| my Internet system is by spectrum and my router is 2.4 and 5 gbs but there is no way to only work with 2.4 gbs.. it seems that the system works simult | 2023-04-29 | The cameras will detect the 2.4GHz connection. My router is the same and I have many 2.4GHz cameras that work on it. | T. Rather | 2023-04-30 |
| my Internet system is by spectrum and my router is 2.4 and 5 gbs but there is no way to only work with 2.4 gbs.. it seems that the system works simult | 2023-04-29 | It works | William W. | 2023-04-30 |
| my Internet system is by spectrum and my router is 2.4 and 5 gbs but there is no way to only work with 2.4 gbs.. it seems that the system works simult | 2023-04-29 | Camera will work if you just hit continue at the prompt. Sees only 2.4 and will connect without a problem. | Robert J Jones | 2023-04-30 |
| Why is my camera making a weird noise similar to ICQ? | 2023-01-16 | Mine clicks when I pan or tilt. I have four and my son has two. They all do it so I guess that's normal. | samuel woods | 2023-02-01 |
| Is there a way to turn off the loud "dong dong dong" sound when the camera reconnects?? Its so annoying | 2023-02-22 | Hi, sorry, it can't be turned off because you need to use that sound to help set up or check the indicator. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-22 |
| How do you wire the camera into my porch light if it has a usb cable? | 2023-04-30 | If your porch light uses an E27 base, you want the L2 camera, which has a screw in base for power. https://www.amazon.com/LaView-Security-Detection-Installation-Compatible/dp/B0BDFRNZY6?th=1 . I had to get a 1.5" base extender for one outdoor wall fixture so the camera would not be obstructed by the dome on the fixture. | T. Rather | 2023-05-06 |
| How much is the monthly subscription fee? | 2023-02-20 | Basic plans are $45 to $90 per year for one camera. Monthly.plans are available also. | T. Rather | 2023-02-20 |
| ?How do I hook it up with with a usb cord | 2023-04-30 | I used a wall adapter that fits usb. Similar to a phone charging cord. | curlygirl08 | 2023-05-06 |
| Can you turn off motion tracking? | 2023-03-15 | Yes. | T. Rather | 2023-03-15 |
| Can you turn off motion tracking? | 2023-03-15 | Yes. There is a settings menu where it allows you to toggle between on and off. | Maddy | 2023-03-15 |
| Can you turn off motion tracking? | 2023-03-15 | Yes you can. It is under the camera settings. | James C. | 2023-03-15 |
| Can you turn off motion tracking? | 2023-03-15 | Yes you can turn it off in the app. | Tom | 2023-03-15 |
| Can u turn the siren off | 2023-03-21 | It’s in your settings. You can turn it off or on. | Mic | 2023-03-21 |
| Can u turn the siren off | 2023-03-21 | Yes, click the siren button again will be okay. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-21 |
| What type of power supply does it use to operate? | 2023-04-30 | Wall plug in | curlygirl08 | 2023-05-06 |
| Do you have to have a subscription for the camera to work? | 2023-03-17 | No subscription needed | Smallhorse | 2023-03-17 |
| Do you have to have a subscription for the camera to work? | 2023-03-17 | no but there is an option for cloud service or use an SD card | Stephan K | 2023-03-17 |
| Do you have to have a subscription for the camera to work? | 2023-03-17 | No, but to have monitoring, yes. | Claude M | 2023-03-18 |
| Do you have to have a subscription for the camera to work? | 2023-03-17 | No we have 4 of these cameras and have had for over a year now and they do not require a subscription. Although, you do have to sign into the app and sometimes there is a 15 second ad before you can review your camera footage. | JRF | 2023-03-18 |
| Help me understand why the 3mp outdoor cam is more expensive than the 4mp cam? 1mp difference and one has 2 antenna the other has 1 | 2023-06-09 | Well I think it's to help you decide to by the 4mp I have it and it's really good quality has light on it and has good range | Mike R. | 2023-06-11 |
| Does camera give instant mobile alerts? if yes how do i turn it on? | 2022-12-02 | Use the app connected to camera | valerie | 2022-12-02 |
| Does camera give instant mobile alerts? if yes how do i turn it on? | 2022-12-02 | Turn on your mobile phone notification. Turn on the instant alert (motion detection usually end called), and once it’s triggered, your phone app will send you a notification telling you a motion has been detected by the camera. Hope that helps | Mic | 2022-12-02 |
| Does camera give instant mobile alerts? if yes how do i turn it on? | 2022-12-02 | Hi, yes, when there is movement, the camera will send your phone notifications. 1.Please go to your phone app settings-find Laview APP and make sure your turn on the notifications.xa0 2.Please open Laview APP-click Me-top right corner setting button-App Notification-Enable Notifications.xa0 3.Enter the exact camera page-click top right corner settings-Detection Alarm Settings-Alarm Sensitivity Level-choose Medium or High.xa0 Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-12-03 |
| Does camera give instant mobile alerts? if yes how do i turn it on? | 2022-12-02 | Yes,you turn it on in the setting | Paul holmes | 2022-12-04 |
| Can I add the camera to other account? | 2023-02-20 | No, but you could share the cameras to another account. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-22 |
| Ethernet cable capability? | 2023-02-28 | No | Paul holmes | 2023-02-28 |
| Ethernet cable capability? | 2023-02-28 | Yes. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-28 |
| Ethernet cable capability? | 2023-02-28 | No. | T. Lam | 2023-02-28 |
| is it poe? | 2023-05-09 | No. | T. Rather | 2023-05-25 |
| Can you zoom these cameras in and out? | 2023-06-14 | Yes.. and also you are available to move up. Down. And sides | Amazon Customer | 2023-06-16 |
| Can you zoom these cameras in and out? | 2023-06-14 | As far as I know, the camera itself cannot zoom in or out, but you can zoom in with your fingers on the app. | Sean Trenh | 2023-06-19 |
| Is there a separate fee for the AI/auto tracking, I do not use icloud, only the sd card? | 2023-06-12 | No extra fee to use our cameras. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-06-14 |
| the last update ruined color night vision, its so dark now, its hard to see now, how can i go back to previous version? | 2022-11-15 | I have the latest firmware V2.1.49.498. I use Color Night Mode and it works wonderfully. Very impressed with the low light color capability. | T. Rather | 2022-11-15 |
| the last update ruined color night vision, its so dark now, its hard to see now, how can i go back to previous version? | 2022-11-15 | No. I suggest asking through the app for help as they are prompt. | valerie | 2022-11-15 |
| Is there a monthly subscription on the camera | 2023-04-29 | I do not pay any monthly fee. I can access all cameras on my IPhone any time, anywhere with great results. I have 4 cameras. | DON E. BROWN | 2023-04-30 |
| Is there a monthly subscription on the camera | 2023-04-29 | No | William W. | 2023-04-30 |
| Is this camera compatible with the Zamodo phone app,? | 2023-04-22 | Hi, both iOS and Android phone are compatible. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-04-23 |
| Is this camera compatible with the Zamodo phone app,? | 2023-04-22 | This camera is only to be used with the LaView app. | Bsiren | 2023-04-25 |
| Does it support web viewing? | 2023-04-19 | yes. Apart from watching live views through App, we also provide you multiple devices viewing on web browsers. 1.Login our website ‘https://ipc-us.ismartlife.me’xa0with your web browser (Google Chrome is recommended) 2.Go to the homepage of the app on your mobile, find ‘Me’, click the ‘Scan’ icon. 3.Thenxa0scan the code on the web page with the app 4.Select ‘Confirm login’xa0to access the live-view of your camera | EagleEyeCCTV | 2023-04-23 |
| How high should I mount my security cameras? | 2022-11-21 | Out of reach. I put mine 7’6” above ground level which is possibly a little low but the camera has to pick up figures coming up a steep drive and I didn’t want to just see the tops of their heads. If you are | Cataplasm | 2022-11-21 |
| How high should I mount my security cameras? | 2022-11-21 | I have mine mounted in the peak of the gable over my garage, and it works great from there. | Craig L. Duerling | 2022-11-21 |
| How high should I mount my security cameras? | 2022-11-21 | You could mount it as high as you need just need to make sure the camera and your router is within 20-25 feet. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-11-21 |
| How high should I mount my security cameras? | 2022-11-21 | It's 1080P so 8-12ft is best. | Guy | 2022-11-21 |
| How high should I mount my security cameras? | 2022-11-21 | We mounted ours under the roof of our garage. | Taylor, L | 2022-11-22 |
| Does this outdoor surveillance camera support free switching between 24*7 all-day recording and 12-hour event recording? | 2023-02-20 | Yes | Paul holmes | 2023-02-28 |
| they sent me an update, now its offline, and I can't access the video! to make it worse, they aren't responding anymore? | 2022-11-26 | If the camera is offline, hold the reset button for 6 seconds until you hear prompt sound, then set it up all over again. Any other questions, please open LaView app-Contact-Live Chat to ask our support team for help. | EagleEyeCCTV | 2022-11-29 |