| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| does this work on 5g wifi | 2023-01-11 | No. It’s 2G, and it doesn’t stay connected anyway, so it’s no G. | LeeLee | 2023-01-11 |
| does this work on 5g wifi | 2023-01-11 | Hello, this camera can only work with the 2.4GHz wifi. | Ebitcam | 2023-01-12 |
| La cámara tiene resolución 2mp o 4mp? | 2023-02-01 | Tiene resolucion HD, 1080p...Nitida | Carlos Batista | 2023-02-01 |
| La cámara tiene resolución 2mp o 4mp? | 2023-02-01 | Hola, la resolución de esta cámara es 1080P HD. | Ebitcam | 2023-02-03 |
| Can i use wifi from my cell phone to record ? | 2023-01-02 | Hello, you need to connect the camera to a 2.4GHz Wi-Fi or phone's hotspot first, then use the SD card or cloud storage to record video. | Ebitcam | 2023-01-04 |
| Is this camera easy for someone else to hack into? | 2023-01-04 | It is connected to your wifi. If they can easy hack into your wifi, then yes. My wifi is fully protected. | Kyleen | 2023-01-04 |
| Is this camera easy for someone else to hack into? | 2023-01-04 | Please rest assured that the wireless connection of our camera uses encrypted channels. As long as you set the device password after connecting the device, there is no risk of hacking. | Ebitcam | 2023-01-04 |
| Are you able to mount it on the wall? | 2023-01-09 | Yes, we can mount it on the wall with the screws. | Ebitcam | 2023-01-10 |
| Are you able to mount it on the wall? | 2023-01-09 | It doesn’t come with screws for mounting but I bet you can use 2 way tape to attach to the wall. It is light enough for that. | Sunshine | 2023-01-11 |
| Are you able to mount it on the wall? | 2023-01-09 | It doesn’t come with screws for mounting but I bet you can use 2 way tape to attach to the wall. It is light enough for that. | Amazon Customer | 2023-01-11 |
| why I still can't get my camera hooked up to alexa and recently got a new wifi system and now it will not set back up either can you help me olease | 2023-01-01 | Please press and hold the reset button for 15s, then there will be a voice prompt from the camera, please wait for 1 minute. After you heard the sound prompts, you can reconnect the camera to Wi-Fi. Then go to the settings-->Amazon Alexa-->Go bind, then follow the instructions on the APP to add the camera to your Alexa. | Ebitcam | 2023-01-02 |
| I really like this product ; however I left it plugged up all night and u plugged this morning and the device was extremely hot. Is this normal ? | 2023-01-10 | I couldnt it with my wifi service so i gave it away | Dorett Tomlinson | 2023-01-10 |
| I really like this product ; however I left it plugged up all night and u plugged this morning and the device was extremely hot. Is this normal ? | 2023-01-10 | Hello, please make sure you use the original power cable and power adapter for the camera. | Ebitcam | 2023-03-14 |
| Do I have to be home to see? | 2022-12-27 | It clearly phone app to notify you. | Marilyn Walker | 2022-12-27 |
| Do I have to be home to see? | 2022-12-27 | I wouldn’t know, it won’t stay connected long enough for me to check it out. | LeeLee | 2022-12-27 |
| Do I have to be home to see? | 2022-12-27 | No, you don't have to be home to view the camera from the app on your phone. | Kyleen | 2022-12-27 |
| Do I have to be home to see? | 2022-12-27 | No. You do not need to be home. You can view the camera streams in the app. on your iPhone. You can also talk to the people in the room through the camera. It works well. | W | 2022-12-27 |
| Do I have to be home to see? | 2022-12-27 | No, you can view it remotely on your phone. | Ebitcam | 2022-12-28 |
| I downloaded the app on my android tablet. how can i also load the app to my windows desktop so i can view while i'm working? | 2022-12-23 | Go to the App website to see if they offer desktop version. | Marilyn Walker | 2022-12-27 |
| I downloaded the app on my android tablet. how can i also load the app to my windows desktop so i can view while i'm working? | 2022-12-23 | For windows, you need to download the PC client "MIPC", then use your app's username and password to log in, then you can view the camera on PC. | Ebitcam | 2022-12-28 |
| Are you able to email the mp4 to someone who does not have the mipc app? | 2022-12-23 | Yes, please download the mp4 file first to your phone, then you can email the video to others. | Ebitcam | 2022-12-26 |