| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Tiene paneo automatico?, es decir puedo configurar ciertos movieminto que haga la camara por si sola cada determinado tiempo? | 2023-03-02 | No te permite hacer eso | Steven | 2023-03-03 |
| Tiene paneo automatico?, es decir puedo configurar ciertos movieminto que haga la camara por si sola cada determinado tiempo? | 2023-03-02 | No, pero si tiene seguimiento automático, puede seguir a las personas que pasen en la zona de visión de la cámara | Jose | 2023-03-10 |
| Graba y envía señal en vivo si no está suscrito a a una nube ? todas las funciones están activas solo con internet y la micro sd ? yo vivo en ecuado | 2022-11-12 | Muy buena y fácil de usar y instalada solo se conecta al Internet y puedes acceder de donde quiera que estés te manda alertas si detecta algo que se mueva en el rango de donde cubre la vicion de la cámara. Si la recomiendo 👍 | Gustavo martinez | 2022-11-12 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes, I have two in my app! I assume you can set up more. You can go between cameras easily in the app too. Plus you can adjust each one separately, turn microphone off and on separately! They are the best cameras I’ve owned. | Kelly | 2022-12-21 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes, you can set up more than one camera on the Ezviz app. I have three cameras set up on the Ezviz app. One Pan/Tilt/Zoom camera and two different Ezviz cameras, all on one app. | DM | 2022-12-21 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes, I have three cameras and the app allows you to view about 2 simultaneously, but only one "live". You can enable alarm and any activity will pop up that camera. Hope that helps? | MitsuJones | 2022-12-21 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes, I have 11 cameras set up in and outside my home. The app is great, it does have its ups and downs every once in a while. I did not have any problems when setting up my cameras or when adding new ones. Just make sure if you want to format these to record, I have 32G memory. I did try to increase, but the camera would not format. The cameras are also compatible with Alexa as well. | Bee | 2022-12-21 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes, I have 4 | CHK3 | 2022-12-21 |
| can you set up more that 1 camera in the app? | 2022-12-21 | yes 10 more | 123 | 2022-12-23 |
| can you set up more that 1 camera in the app? | 2022-12-21 | Yes. I have 3 EZVIZ cameras set up in the app. They are all different models and in different locations as well. | Jason | 2023-01-03 |
| at night is it in color or black and white? | 2022-09-15 | Video could not be loaded | Francisco Rodriguez | 2022-09-15 |
| at night is it in color or black and white? | 2022-09-15 | Its color, vivid color fantastic! | Kinda dissapoonted | 2022-09-15 |
| Will this camera connect to the ring app? | 2023-03-04 | No | Amazon Customer | 2023-03-04 |
| Con targeta sd y wifi, puedo acedera las grabaciones en tiempo real o retroactivo sin suscricion de la nube? | 2022-12-09 | Solo se puede acceder a las grabaciones on line desde la nube, para acceder desde la sd se debe sacar la sd y revisar desde un pc | Ivan C. | 2022-12-09 |
| Con targeta sd y wifi, puedo acedera las grabaciones en tiempo real o retroactivo sin suscricion de la nube? | 2022-12-09 | La verdad no sabría decirle . Yo pago la suscripción anual más económica disponible que mantiene 7 días de grabación y pago 60$ por año | Tomás Díaz | 2022-12-09 |
| Con targeta sd y wifi, puedo acedera las grabaciones en tiempo real o retroactivo sin suscricion de la nube? | 2022-12-09 | Claro que si, no necesitas pagar ninguna suscripción, usando tu cuenta de Ezviz puedes entrar y ver tus cámaras en vivo y grabaciones desde cualquier dispositivo como Celular o PC, aunque de la SmartTV solo puedes ver imágenes en Directo por ahora…. | Jose | 2022-12-09 |
| Con targeta sd y wifi, puedo acedera las grabaciones en tiempo real o retroactivo sin suscricion de la nube? | 2022-12-09 | Si hay como acceder a las grabaciones en la tarjeta sd. El acceso es mediante la aplicación. | Lenin Naranjo | 2022-12-10 |
| Con targeta sd y wifi, puedo acedera las grabaciones en tiempo real o retroactivo sin suscricion de la nube? | 2022-12-09 | Si se puede | Xavier | 2022-12-10 |
| How do you Disable the No trespassing audible voice. She’s scaring the deer away. | 2022-09-29 | Go on line and type in EZVIZ voice deactivation. on first page it will tell you | got it | 2022-09-29 |
| How do you Disable the No trespassing audible voice. She’s scaring the deer away. | 2022-09-29 | Just go to settings and select the mode, you can switch it to a sound type warming instead of verbal, you can also select to mute ,, | Kinda dissapoonted | 2022-09-29 |
| How do you Disable the No trespassing audible voice. She’s scaring the deer away. | 2022-09-29 | Click settings (Top right) >" Alarm settings">"Device alarm mode"> "Silent Mode" | wheeliejoe | 2022-09-29 |
| i replaced my router=how do i delete the old router info from the camera and connect the camera to the new router? | 2022-12-02 | google EZVIZ (your model) on YouTube for a video | CHK3 | 2022-12-02 |
| Can it take to -20/30 weather? North Dakota cold weather. | 2023-01-04 | I'm in upstate NY and so far no problem | Thomaws V Wagner | 2023-01-04 |
| Can it take to -20/30 weather? North Dakota cold weather. | 2023-01-04 | Mine worked at -8. Do not know about -30. I would say it would be best to mount under an eave to prevent heavy ice accumulation as this most likely would hinder the mechanical panning. | Doze | 2023-01-04 |
| Can this go sync with my ezviz wired camera hard drive (2gb) - preferably over wifi? | 2023-03-02 | NO. Only two ways to record. Use there cloud service or memory up to 256 | JAM I AM | 2023-03-02 |
| Can this go sync with my ezviz wired camera hard drive (2gb) - preferably over wifi? | 2023-03-02 | No | Francisco Rodriguez | 2023-03-05 |
| si gravo con tarjeta SD puedo ver desde mi telefono lo grabado en esa tarjetas? | 2023-02-07 | Solo las notificaciones, para ver lo grabado hay que entrar a la SD. | Julio Ramirez | 2023-02-07 |
| Es inalámbrica ? | 2023-03-13 | Esta no es inalámbrica pero se que ellos tienen la versión inalámbrica | Tomás Díaz | 2023-03-13 |
| Es inalámbrica ? | 2023-03-13 | es wifi para el video, pero tienes que poner cable electrico pq no usa baterias | Amazon Customer | 2023-03-13 |
| Es inalámbrica ? | 2023-03-13 | La cámara de estar conectada a un punto de energía eléctrica para mantenerse encendida. En cambio para revisar los videos la cámara puede conectarse al router de Internet vía wifi o por cable de datos. Permite las dos opciones. Yo tengo mi cámara conectada vía wifi y funciona muy bien todo depende de la cobertura del router. | Lenin Naranjo | 2023-03-13 |
| Es inalámbrica ? | 2023-03-13 | No es inalámbrica si se necesita conexión eléctrica | Amazon Customer | 2023-03-13 |
| Does have ftp upload instead of sdcard? | 2022-11-26 | As long as you have a paid cloud service, it will continue to upload. | Kelly | 2022-12-21 |
| Can we connect it to nvr or x5s? bc ezviz x5s/nvrs have their own wifi network & we should be able to connect to ezviz nvr wifi/x5s wifi to record on? | 2023-05-22 | You need to rewrite your question it’s not clear | JAM I AM | 2023-05-22 |
| Can you pan this camera from your smart phone? | 2023-02-22 | Yes | Over65Buyer | 2023-02-22 |
| Can you pan this camera from your smart phone? | 2023-02-22 | Yes. Look through the pictures there’s one that shows pan tilt | busdriver | 2023-02-22 |
| Can you pan this camera from your smart phone? | 2023-02-22 | Yes | Richard D Gonzales | 2023-02-22 |
| How many days does it record,if set to 24/7 record mode, on the 256gb card? | 2022-11-28 | It will record until your card is full. Then you can reformat the card to start over in the app. | Kelly | 2022-12-21 |
| en la noche se ve a color o en blanco y negro? | 2022-09-15 | Depende de la configuración y la cámara pero algunas si pueden grabar a color | Lenin Naranjo | 2023-02-08 |
| Hola, la fuente es 110v original? En mi país es solo 220v, Voy a necesitar un transformador? | 2023-05-13 | Es correcto, el voltaje requerido para alimentar la cámara es de 110 V y no viene equipada para trabajar con 220 V. Sin embargo, debería revisar su instalación porque suena extraño que no tenga habilitado el 110 V | Luisca | 2023-05-13 |
| Hola, la fuente es 110v original? En mi país es solo 220v, Voy a necesitar un transformador? | 2023-05-13 | La fuente es 220, la compre para ser usada en Chile y ningún problema | Victor Guerrero Torres | 2023-05-14 |
| Does it have the possibility to save your video on a NAS if you want to? | 2023-04-06 | It can be saved to the memory card and the cloud with a fee. | Kelly | 2023-04-06 |
| Does it have the possibility to save your video on a NAS if you want to? | 2023-04-06 | The only thing I know for sure is you can download footage onto your phone by recording it I don't know about the computer because I always transfer off my phone to my computer so i don't know if it would be able to work that way I know it records everything on a card on the camera but to actually to get it on the computer I always have to use my phone and record on and move it over to my computer from my phone that's the only way I've Ben able to put it on the computer | 123 | 2023-04-07 |
| what is the difference with the C8PF camera? | 2022-08-10 | The C8PF has a pF | LMF dot Com | 2022-08-22 |
| Hi, how many fps at the highest resolution? how long is warranty? does it have preset tracking areas? | 2022-11-27 | Tracking is on or off. Go to web site for resolution and warranty. My pics are very sharp! Tracking is exceptional. Records every little bug though. | CHK3 | 2023-02-16 |
| Can the alarm be disabled remotely if triggered? | 2023-02-16 | Absolutely, just go to setting and disable the alarm….. very. Easy. This is a very good camera and the ability to do such other thing are amazing But the motor that let can to go up an down perpendicular fail if you over use it. This. Is my only issue….. guess what I did? Did not return the camera cause of the hustle of do It it “ but bought another one lol hope this one don’t give me the same problem, nevertheless I love it and is a amazing cam | Francisco Rodriguez | 2023-02-16 |
| Can the alarm be disabled remotely if triggered? | 2023-02-16 | Yes but there is no alarm as in a siren or such. | CHK3 | 2023-02-16 |
| Can the alarm be disabled remotely if triggered? | 2023-02-16 | Yes you can through the app | JAM I AM | 2023-02-16 |
| Can the alarm be disabled remotely if triggered? | 2023-02-16 | Yes | Kelly | 2023-02-16 |
| Can the alarm be disabled remotely if triggered? | 2023-02-16 | Yes, remote disarming is possible | Amazon Customer | 2023-02-16 |
| Will i be able to see license plates within 20 to 30 feet? | 2022-09-04 | If your camera can pick up on a license plate you can enlarge it to see it more clearly. | got it | 2022-09-29 |
| i got a new router/modem=the camera info is under my old router/modem | 2022-12-02 | It's also on the bottom of the camera | Thomaws V Wagner | 2022-12-02 |
| i got a new router/modem=the camera info is under my old router/modem | 2022-12-02 | You will need to re-establish wifi connection. should be an EZVIZ YouTube video. | CHK3 | 2022-12-02 |
| Where I can find this verification code, so I change the password? | 2023-03-11 | Under Profile in settings. | Kelly | 2023-03-11 |
| Where I can find this verification code, so I change the password? | 2023-03-11 | The Verification Code is located underneath the Camera in all CAP LETTERS. | DM | 2023-03-11 |
| si no pago el ezviz cloud , de cualquier forma me envia notificaciones de movimiento? | 2023-02-07 | Si envía notificaciones y le recomiendo colocar una micro usb para no pagar almacenaje en la nube | Julio Ramirez | 2023-02-07 |
| si no pago el ezviz cloud , de cualquier forma me envia notificaciones de movimiento? | 2023-02-07 | Si. No es necesario tener contratado el cloud a través de la App por notificación push te llegan las alertas de movimiento | Lenin Naranjo | 2023-02-08 |
| si no pago el ezviz cloud , de cualquier forma me envia notificaciones de movimiento? | 2023-02-07 | El cloud es solo para guardar tus videos en la nube, pero no lo necesitas por que los videos se pueden grabar en una tarjeta micro SD y igual te enviara alertas de movimiento si así lo programaste en la aplicación | Jose | 2023-02-08 |
| si no pago el ezviz cloud , de cualquier forma me envia notificaciones de movimiento? | 2023-02-07 | Si, los recibe sin problema. Solo debe estar conectado al internet. | Xavier | 2023-02-08 |
| si no pago el ezviz cloud , de cualquier forma me envia notificaciones de movimiento? | 2023-02-07 | Video could not be loaded | BENLUX | 2023-02-08 |
| how do you clear/delete= your daily push alerts video clips from the sd-card ? | 2022-11-22 | You could reformat the SD card it would erase everything | shopper | 2022-11-22 |
| how do you clear/delete= your daily push alerts video clips from the sd-card ? | 2022-11-22 | Hit the previous day and a delete button will display on the bottom of the screen. You can only delete previous days. | Kelly | 2022-11-22 |
| how do you clear/delete= your daily push alerts video clips from the sd-card ? | 2022-11-22 | Go to settings and reformat your card | JAM I AM | 2022-11-22 |
| how do you clear/delete= your daily push alerts video clips from the sd-card ? | 2022-11-22 | reformat the card. | LMF dot Com | 2022-11-22 |
| i replaced my router=how do i delete the old router info from the camera and connect the camera to the new router? | 2022-12-02 | Hit reset button | JAM I AM | 2022-12-02 |
| Does Ezvis make an outdoor solar powered wifi camera? | 2023-02-16 | No | Amazon Customer | 2023-03-04 |
| Do you sell the battery powered ezviz hb8 and cb8 cameras and solar panels | 2022-08-19 | No. | Kelly | 2022-12-21 |