| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Isn't charging iv tried holding a spotlight up to it to let it charge but it still shows no power output it worked fine the first day but now it isn't | 2022-12-07 | Most likely its defective. | Mariosps | 2022-12-07 |
| Is there an internal battery ? | 2022-05-30 | yes， the solar camera comes with 3 internal rechargeable batteries, 4800mAh/pc, 14400mAh total. the solar panel will charge the batteries on sunny day, so you need not charge it by yourself. | Marting-Shop | 2022-06-01 |
| Is this solar security camera compatible with t mobile home internet? great outdoor security camera. | 2022-04-20 | The solar security camera can be linked to the mobile phone hotspot, but the mobile phone that sends the hotspot and the mobile phone that controls the camera cannot be the same. great outdoor security camera. | Marting-Shop | 2022-04-21 |
| How many people have had issues with the camera offline or losing connection? | 2022-08-17 | I’ve never had an offline issue | Sue Kirkland | 2022-08-18 |
| How many people have had issues with the camera offline or losing connection? | 2022-08-17 | I have had no issues with the camera being offline. I have my solar panel in direct sun and it's working perfectly. I've had it installed for about a month now. | Alton Cheaves | 2022-08-18 |
| Cuantas hora le dura la carga a la batería de la camara sin el panel solar | 2023-02-24 | Nunca le quitado el panel solar | Pedro V. | 2023-02-24 |
| What is the Wi-fi Range? Can the stock antennas be replaced with higher gain antennas for longer range? | 2022-09-08 | I don’t know how far the range is. But I have my camera at least 200’ from the house and works without any issues. About the antena, you can not use other. It has a built in (2) antenas | Amazon Customer | 2022-09-09 |
| Do you offer these with audio | 2022-07-08 | They have audio. | JAMES M. RAU | 2022-07-08 |
| Do you offer these with audio | 2022-07-08 | It had two way audio | Eric Harris | 2022-07-08 |
| Can this solar security camera use wifi instead of cellular? | 2022-11-13 | Hi! No, It's a 4G LTE solar-powered camera and the cellular network is a must. If you need more help, you can contact us via Amazon message. | K&F Concept | 2022-11-14 |
| How do you get it on just Verizon network | 2023-01-24 | The general procedure to get a cellular security camera is to get a 4G LTE SIM card from the vendor (Verizon in your case) and sign up for a data only plan. This is the same way you would connect a tablet to the 4G LTE cellular network. You can call Verizon and get plan prices and when you get the SIM card delivered you will place it in the SIM slot of the K&F camera. Then you will activate your Verizon plan and after that the camera will connect to the Verizon network. Note: I am not affiliated with K&F or Verizon. The customer services department will help you with the final configuration and setup. | CD | 2023-01-25 |
| Will this solar security camera work with android tablet or amazon fire tablet? | 2022-04-25 | this solar security camera can only work with cloudedge mobile app, can not work with tabet. best outdoor security camera. | Marting-Shop | 2022-04-26 |
| Where is the best way to place the solar powered secuirty camera? | 2022-04-25 | Please install the wireless security camera at a distance of 2 to 3 meters from the ground, preferably without direct sunlight, to avoid battery aging and delay battery life. | Marting-Shop | 2022-04-26 |
| Do i have to get icloud storage? i am not sure if i would need it | 2022-12-26 | For any such remote devices, if you want to save the recordings locally, you have to install an SD card. However, these generally cycle and overwrite older recordings when the SD card is full. So if you want to keep recordings for a long time, you would need to download the recordings from the SD card or save to the cloud. | CD | 2023-01-25 |
| Can you view recordings stored on the SD card without removing the card? great solar camera. | 2022-05-19 | I think so | Dude | 2022-05-19 |
| Can you view recordings stored on the SD card without removing the card? great solar camera. | 2022-05-19 | yes, you can view the recorded video on the phone app without removing the sd card. best solar camera. | Marting-Shop | 2022-05-20 |
| is this solar powered security camera supported by tuya smart app? | 2022-04-26 | this solar powered security camera can only support the cloudedge app, it can not controlled by tuya smart app. | Marting-Shop | 2022-04-27 |
| Does SD card will automatically delete the oldest recordings when its' fulled? best wireless security camera. | 2022-05-04 | yes，after the sd card is full, the latest recorded video will overwrite the oldest video. solar powered security camera. | Marting-Shop | 2022-05-10 |
| What’s the warranty on this? | 2022-07-07 | 1 year | Alton Cheaves | 2022-08-18 |
| Is everything included waterproof? | 2022-06-27 | Yes | Eric Harris | 2022-07-08 |
| Ready to order 3 yesterday, but my computer went down. When I tried to place the order today, they raised the price $20. Not worth buying at 119.99? | 2022-05-24 | I will bring the prime price back to 99.99 for 3 days, please buy as soon as possible. | Marting-Shop | 2022-05-25 |
| How to set the solar outdoor camera record time? | 2022-04-25 | It did it automatically | marc m. | 2022-05-04 |
| How to connet this 4g cellular camera with my phone? | 2022-11-12 | 1) Download Ubox APP from Google Play or APP Store, then register a user account. 2) Insert the SIM card (included) into the SIM card slot. 3) Insert the SD card (not included) into the TF slot. 4) Power on the camera and wait until the led indicator turns blue. 5) Use UBox App to scan the QR code on the base of the Camera. Then the connection will be established. | K&F Concept | 2022-11-14 |
| this is the same camera as other models, will it connect to the ucon app? | 2023-01-11 | No I don't think so because these devices only connect to the app provided for it. This camera uses the UBox app. | CD | 2023-01-25 |
| Does this solar security camera work with Amazon alexa or google assistant? | 2022-04-26 | this solar security camera can not work with Amazon alexa (echo) or google assistant. it can only work with the mobile app cloudedge. | Marting-Shop | 2022-04-27 |
| does it work on 5g? | 2022-04-27 | this solar camera can only work with 2.4ghz wifi ( not support 5g wifi). | Marting-Shop | 2022-05-03 |
| Is the siren of this solar security camera loud enough to scare away intruders? | 2022-04-27 | Yes | marc m. | 2022-05-04 |
| Is the siren of this solar security camera loud enough to scare away intruders? | 2022-04-27 | yes, the siren of this solar security camera loud is enough to scare away intruders. best wireless security camera. | Marting-Shop | 2022-05-05 |
| I can't download the cloudedge app, what can i do? best solar outdoor camera. | 2022-04-26 | Search the “ CloudEdge ” in App Store /Google Play. Please turn on the following 2 permissions when using the applicationfor the first time: 1. Allow "CloudEdge" to access mobile cellular data and WLAN,otherwise you will not be able to add devices. 2. Allow "CloudEdge" to receive messages, otherwise the phone willnot receive alert push notifications when motion detection or audiblealerts are triggered. best solar security camera | Marting-Shop | 2022-05-03 |
| Esta camara se le puede programar el recorrido automatico? | 2022-04-20 | La verdad no lo he intentado siempre lo e echo manual | Fermin rueda | 2022-04-20 |
| Do you have to pay for cloud storage if so how much does cloud storage cost in the USA? | 2022-11-12 | Yes, the fee for the cloud service is $1.99 for 30 days; $10.99 for 180 days; $21.99 for 360 days. | K&F Concept | 2022-11-14 |
| Will the solar outdoor camera work in extreme cold temperatures? | 2022-05-04 | At least 30 degrees so far | marc m. | 2022-05-04 |
| How to serup the solar security camera? | 2022-04-25 | Video could not be loaded | Marting-Shop | 2022-04-25 |
| Can these solar secuirty cameras be set to continually record? | 2022-05-04 | those solar security cameras can only record motion detection, can not continually record. | Marting-Shop | 2022-05-09 |
| What's the difference between Awhite and Upgrade White? | 2022-05-19 | Upgrade White camera is the latest model of this month, and the accessories have been optimized and upgraded. | Marting-Shop | 2022-05-20 |