| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hello, my iegeek doorbell can't connect to Alexa??? | 2023-03-27 | I didn't think it was intended to. It's has it's own app. | Gail Eason | 2023-03-27 |
| Hello, my iegeek doorbell can't connect to Alexa??? | 2023-03-27 | We're very sorry, but because the Alexa feature was only recently added, the doorbell needs to be reset before it can be used. We recommend that you reset the doorbell and add the Alexa connection again. If you have any further questions, please feel free to contact our official after-sales email: service@iegeek.com. Thank you so much! | Lhjun | 2023-03-27 |
| se puede instalar en el hueco de la puerta? | 2022-07-30 | Por supuesto | April | 2022-08-11 |
| Is this a tuya device? can i connect it to smart life? | 2023-01-11 | Video could not be loaded | Lhjun | 2023-03-01 |
| is There a way to turn this camera off if you weren’t using for awhile? if so how do you turn it off? | 2023-03-08 | You would have to remove the battery. This camera doesn't have an off button | Bri | 2023-03-08 |
| is There a way to turn this camera off if you weren’t using for awhile? if so how do you turn it off? | 2023-03-08 | Yes. Turn it off via the app settings. | Khi. | 2023-03-08 |
| is There a way to turn this camera off if you weren’t using for awhile? if so how do you turn it off? | 2023-03-08 | Take battery’s out | Michael Lindley | 2023-03-08 |
| is There a way to turn this camera off if you weren’t using for awhile? if so how do you turn it off? | 2023-03-08 | Well it is motion activated so normally off until movement is detected. You can pull it down also until needed. | Bruce J. Goodwater | 2023-03-08 |
| is There a way to turn this camera off if you weren’t using for awhile? if so how do you turn it off? | 2023-03-08 | Hi customer, if no motion is detected by the doorbell, it will automatically go to sleep. You can also remove the battery if you don't use it for a long time. | Lhjun | 2023-03-08 |
| Hi, is this doorbell compatible with Alexa? | 2023-03-01 | Video could not be loaded | Lhjun | 2023-03-01 |
| You mention 24/7 customer service, first time contacting 4 days now no reply! Very disappointing! Can I expect a response or return all 8 cameras? | 2022-11-04 | Dear customer, So sorry to hear that, We missed your message for some reason, we have taken the initiative to contact you, if you have any questions, please feel free to contact our after-sales service email: service@iegeek.com. Wish you all the best! | Lhjun | 2022-11-21 |
| If you know: does this doorbell continuous record 24/7 just like the mini iegeek battery camera? | 2023-05-09 | Sent back | S. Roberts | 2023-06-11 |
| What is the picture quality of this 2k doorbell? | 2022-12-30 | Video could not be loaded | Lhjun | 2022-12-30 |
| If you know: option for chime unit to sound (not app) with motion detection without doorbell button pushed? | 2023-04-20 | Nope, chime only sounds when the doorbell is pushed | Calvin | 2023-04-20 |
| With micro sd card and no cloud storage, can i download the videos over wifi? or how do i download the videos to my device? | 2023-03-19 | Hello, for your personal privacy, the recorded video cannot be downloaded directly through WIFI. You need to insert the SD card into your PC for downloading, or you can record this video through your phone's screen recording function. | Lhjun | 2023-03-27 |
| Es resistente al agua? | 2023-05-15 | Puedes ponerlo a la intemperie, está hecho para soportar la inclemencias del tiempo | Marobi Vargas | 2023-05-15 |
| What kind of charger is required for recharging the camera? | 2023-01-17 | A standard Micro USB cable | KB | 2023-01-17 |
| How much bandwidth does it need? Thanks | 2023-06-20 | 26KBs | Huggyb | 2023-06-20 |
| How much bandwidth does it need? Thanks | 2023-06-20 | I don't have an exact number for you, but it has never impacted our heavy internet usage at all | Skylar | 2023-06-20 |
| Does this work with Alexa Echo Show 5 monitor? | 2023-06-11 | Returned doorbell and cameras. Wouldn't set up | S. Roberts | 2023-06-11 |
| Is there an anti theft case? | 2023-02-06 | No | Gail Eason | 2023-02-28 |
| Is there a siding mount bracket for this camera? | 2023-03-13 | Video could not be loaded | Lhjun | 2023-03-27 |
| Does this record only when the door bell is rung? | 2022-11-04 | also with motion. but did not like the battery life and connection is wi-fi very weak. I returned it. blink is better for price. | Ivan Rosabal | 2022-11-05 |
| Does this record only when the door bell is rung? | 2022-11-04 | It records motion detection too | Abrham Deresso | 2022-11-05 |
| Does this record only when the door bell is rung? | 2022-11-04 | It will take a picture if someone walks up to the door. It records once the bell is pressed | SRBbuyer | 2022-11-05 |
| Does this record only when the door bell is rung? | 2022-11-04 | Video could not be loaded | Lhjun | 2022-12-30 |
| Haven't even had the doorbell for a year and the batteries are already shot and barely last a week. Are there replacement batteries available? | 2023-02-28 | Yes. Just Google the type of battery. My neighbor purchased a flashlight with the same batteries and just switched them out, then recharged the flashlight. This makes me think you could find them. | Gail Eason | 2023-02-28 |
| Haven't even had the doorbell for a year and the batteries are already shot and barely last a week. Are there replacement batteries available? | 2023-02-28 | Hello customer, if you encounter any problems when using the product, please feel free to contact our after-sales email: service@iegeek.com, thank you for your support and understanding! | Lhjun | 2023-03-01 |
| If I hard wire this wireless door bell will it ring my existing door bell? or would I have to add something? if so what? | 2022-12-29 | Dear customer, Our doorbell is individually paired with the corresponding chime, so as long as the pairing is successful, it will not interfere with the other doorbells. | Lhjun | 2022-12-30 |
| If I hard wire this wireless door bell will it ring my existing door bell? or would I have to add something? if so what? | 2022-12-29 | I'm not really sure. as I just used the doorbell apparatuses as described. It rings the sound in the room and on the phone at the same time. Which has been handy when I was out of town and someone was at my door. | Gail Eason | 2022-12-31 |
| My doorbell camera only shows snapshot but no recording found on history. There is no file found on my micro sd card? | 2022-11-30 | If your camera using SD card can not record motion detection video, the following steps may help you. 1, in order to prevent the phenomenon of SD card abnormalities, can not be identified, it is recommended to use genuine Kingston, SanDisk and other micro SD card. micro SD card needs to meet the following conditions: read and write speed requirements Class10 level, file format FAT32. 2, please check whether you open the motion detection function, not open the motion detection function device will not detect motion, so no video. 3, the camera or doorbell has 7 days of free cloud storage, you can try to activate the cloud storage, confirm whether the cloud storage for video. If your cloud storage is normal, SD card can not record, may be the SD card itself, you are recommended to re-format the card at the computer side and then use or replace the card with another card to use. 4、APP shows SD card formatting failure. Please use the computer side to see if the SD card access files are normal, formatted to meet the file format recognized by the camera (FAT32), please check whether the network is smooth, weak network environment, the SD card may fail to format. Note: After adding the device to APP, exFAT format card put in will prompt SD card format is not supported, please format the SD card (at this time the SD card status is unknown). Please format the card on the APP, and click Finish after formatting will return to the setting interface, then enter again will be normal. If the above solution cannot solve your problem, please contact our support team for more help. | LiuHaiLong | 2022-12-30 |
| Will wifi signal go through metal door? I’ve tried others and they failed. I have a wifi extender about 15 feet from the area | 2022-12-18 | I have two metal doors 40’ away | Michael Lindley | 2022-12-18 |
| Will wifi signal go through metal door? I’ve tried others and they failed. I have a wifi extender about 15 feet from the area | 2022-12-18 | Depends how tick is the metal, but with the wifi extender should work just remember has to be 2.4 wifi no 5g | José | 2022-12-20 |
| Will wifi signal go through metal door? I’ve tried others and they failed. I have a wifi extender about 15 feet from the area | 2022-12-18 | We live in a a camper. Works fine. | Toni Chandler | 2022-12-30 |
| Will this work with my existing doorbell? Or will this only work with the wireless doorbell? | 2022-10-18 | Will what work with your existing doorbell? You need to be more specific. | David Hoffman | 2022-10-19 |
| Will this work with my existing doorbell? Or will this only work with the wireless doorbell? | 2022-10-18 | It's totally separate as far as I know. It has a doorbell device that plugs into a USB port then that goes into an electrical plug. I didn't see anyplace that it could be linked to an existing doorbell. | Gail Eason | 2022-10-19 |