| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| can the original wyze outdoor camera connect to the new base station | 2023-01-11 | yes,correct. | HBB Mall | 2023-01-11 |
| can the original wyze outdoor camera connect to the new base station | 2023-01-11 | Yes, you can connect it to the new Base Station. | Maricar P. Wyze | 2023-01-11 |
| Can this be viewed on tv with firestick? | 2022-05-05 | I don't believe so it can be viewed thru the app and if you pill out the memory card | You buy we deliver | 2022-05-05 |
| Can this be viewed on tv with firestick? | 2022-05-05 | No, its can only be viewed on a mobile device through their app, or by removing the SD card and viewing stored footage by any method that can read an SD card. Please note- there will be nothing to view other than live footage via the app, or short 5 minute recorded chunks that are triggered by motion. Its pretty useless... | Dex | 2022-05-05 |
| Can this be viewed on tv with firestick? | 2022-05-05 | I don't believe so it can be viewed thru the app and if you pill out the memory card | LA Tools And Supplies | 2022-05-05 |
| Can this be viewed on tv with firestick? | 2022-05-05 | You can integrate the Wyze Cam Outdoor with Alexa in order to view it on Firestick. | Maricar P. Wyze | 2022-05-06 |
| Is the video stored anywhere? If so, where and for how long? If not, i just need to buy a memory card from you? How much data does that store? | 2022-05-14 | You can put a 32 gig micro SD card in the base station and the camera. The outdoor cam only stores short clips to preserve battery when it detects motion but I believe if you purchase cam plus it will store more video in the cloud | Paul_bellissimo | 2022-05-14 |
| Is the video stored anywhere? If so, where and for how long? If not, i just need to buy a memory card from you? How much data does that store? | 2022-05-14 | Hello! Our camera will have a few recording options available. Using a microSD card with your camera gives you the ability to record continuous footage and recorded events directly to your local microSD card. We also have Cam Plus, which is an upgrade for Wyze Cam devices that adds Person Detection to your Complete Motion Capture videos. With this service, you'll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them. | Josan A. Wyze | 2022-05-16 |
| Is the video stored anywhere? If so, where and for how long? If not, i just need to buy a memory card from you? How much data does that store? | 2022-05-14 | Without a paid monthly subscription, you can not save or store or view stored video. Even at that, you can only review bursts of footage (5 minute clips or so) that are triggered by motion sensing. It's pretty useless. If you want to navigate to a timestamp of a given date and time that was NOT triggered by the motion sensing parameters, you basically can not do it. Short story- basically this system is only good for opening the app and viewing live video. | Dex | 2022-05-16 |
| Can it be hard wired instead of battery powered? | 2022-04-18 | The camera base unit must be wired to AC that communicates by wireless with the camera. The camera itself runs off battery but you can connect it to the Wyze solar panel and if you get good sun you may not ever really need to charge it unless you have a lot of events. I don't think there is an official way to direct wire it. | Karma Body Mind | 2022-04-18 |
| Can it be hard wired instead of battery powered? | 2022-04-18 | You can hook it to a phone charger and keep it powered that way . That's how I have it in my Garage. | jeff towner | 2022-04-18 |
| Can it be hard wired instead of battery powered? | 2022-04-18 | Not really. To charge it you uncover its weather proofed port to plug in powered USB. If you left this plugged in, it would no longer be an "outdoor cam" with weather proofing. At that point you should just buy the regular Cam | Dex | 2022-04-18 |
| Can it be hard wired instead of battery powered? | 2022-04-18 | Hello! Nope. | Josan A. Wyze | 2022-04-18 |
| can battery be replaced? i have 4 cameras and all batteries no longer charging had less than 2 years | 2023-05-06 | cannot replecement | HBB Mall | 2023-05-06 |
| can battery be replaced? i have 4 cameras and all batteries no longer charging had less than 2 years | 2023-05-06 | Hello! Nope, it has a built-in battery. | Josan A. Wyze | 2023-05-07 |
| Can the original base camera set be used with the newer cameras? | 2023-02-03 | Not sure what your asking, I have 3 original wyze cameras in my house and 1 new outdoor wyze camera out side and they all connect to the same app. Only difference is you need the base station for the outdoor cameras | Paul_bellissimo | 2023-02-03 |
| Can the original base camera set be used with the newer cameras? | 2023-02-03 | Yes for sure , just need to add camera to your existence base | Marco arruda | 2023-02-04 |
| Can the original base camera set be used with the newer cameras? | 2023-02-03 | with wyze cameras,yes. | HBB Mall | 2023-02-04 |
| Does the micro SD card get completely inserted or does it stick out a little? I kept shoving mine into the slot for it in the base and it sticks out. | 2022-04-12 | On the base it sticks out just a little, as long as you can see it in the app.your ok. | Paul_bellissimo | 2022-04-12 |
| Does the micro SD card get completely inserted or does it stick out a little? I kept shoving mine into the slot for it in the base and it sticks out. | 2022-04-12 | The card in my base station does not stick out. With your fingernail try pushing it a bit more - gently. You should feel a little click when it’s seated. To eject it, push again with your fingernail (always gently) and it should go in a bit more, then it will spring out on its own so you can get a hold on it. From your question it sounds like it’s in the ‘ejected’ state (that is, it’s sticking out a tiny bit so you can get a hold on it). Try removing it & then insert it again | Robert M. | 2022-04-12 |
| Does the micro SD card get completely inserted or does it stick out a little? I kept shoving mine into the slot for it in the base and it sticks out. | 2022-04-12 | The microSD card should be completely inserted. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. | Maricar P. Wyze | 2022-04-14 |
| I already have 3 wyze cams set up indoor, (2 v3 and one pan),daisy chain this base to the existing so they can all be selected within the the one app? | 2022-04-24 | I also have 3 indoor version 3and 1 outdoor with the base station and they all work within the same app | Paul_bellissimo | 2022-04-24 |
| I already have 3 wyze cams set up indoor, (2 v3 and one pan),daisy chain this base to the existing so they can all be selected within the the one app? | 2022-04-24 | Hello! Yes, you can add multiple devices on one app. | Josan A. Wyze | 2022-04-25 |