| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What's the desktop app for watch live on computer? | 2022-12-30 | Cloudedge | Chelsea steadman | 2022-12-30 |
| is it powered by usb port? | 2022-08-04 | No | Ana | 2022-10-08 |
| Is this compatible with the arcctv app? | 2022-11-25 | I don't know if it's compatible with that app. I've had these for a couple months and bought the service through the cloudedge app (the app that they have you use) and can't get playback at all and their customer service doesn't answer so I'm basically out the money for the cameras and for a couple seasons of recording. | Pizza's mom | 2022-11-25 |
| Are the InfraRed lights in this camera visible at night to make it obvious there is a camera and hopefully deter intruders? | 2022-05-29 | Yes there is a ring of small red LEDs that light up in the night vision mode, but even more conspicuous is a bright blue LED that’s lit up all the time. | AAA | 2022-05-29 |
| Are the InfraRed lights in this camera visible at night to make it obvious there is a camera and hopefully deter intruders? | 2022-05-29 | There is a blue light on the camera that is visible. | Leo Jenkins,… | 2022-05-29 |
| Are the InfraRed lights in this camera visible at night to make it obvious there is a camera and hopefully deter intruders? | 2022-05-29 | Yes the cameras have a red glow at night | Terry Ervin | 2022-05-29 |
| Are the InfraRed lights in this camera visible at night to make it obvious there is a camera and hopefully deter intruders? | 2022-05-29 | Yes there are lights visible at night. The most noticable is a blue light below the lens. It stays on as long as there is power to the camera | Satisfied Customer | 2022-05-29 |
| Are the InfraRed lights in this camera visible at night to make it obvious there is a camera and hopefully deter intruders? | 2022-05-29 | Yes a red light is visable and blue around the camera eye area. | Beverly Kirkpatrick | 2022-05-30 |
| What voltage does the camera run on? Does it use 12v and a standard 2.1x5.5mm barrel jack? | 2022-10-08 | 12v regular one | Ana | 2022-10-08 |
| How much does it cost for cloud storage? And how much storage space do you get? | 2022-11-23 | I’ve never paid for storage, I use a memory card and have saved the videos to my gallery for reviewing when ever I want | Dave A. | 2022-11-23 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | I am not sure. I have two Anran systems. One system has it's own router, so it can be seen through the desktop and the phone. These are MP3 cameras. The one you're asking about is an MP2, which I also have, and they seem to only be accessible by phone. They cannot be added to the system utilizing MP3 cameras. There may be a way to do it but I'm not that versed in technology to figure it out, lol. | John Warren | 2023-04-13 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | Yes | Sarge | 2023-04-17 |
| Can this unit be viewed through a desktop computer | 2023-04-13 | You can install an Android emulator and then install the cloud edge software on that. This is the only way I am aware of doing it, but it does work quite well. | Cynthia | 2023-04-22 |
| I have four of these cameras. I used the cam hi app for two years and then got the message wrong password error | 2023-01-07 | I use the CloudEdge app. | Daniel L. | 2023-01-07 |
| How do you delete multiple motion alarm message recordings? | 2022-09-24 | Settings | Ana | 2022-10-08 |
| Cual app utiliza para android? | 2023-03-05 | La aplicacion es CloudEdge | Andrea | 2023-03-05 |
| Cual app utiliza para android? | 2023-03-05 | La aplicación es CloudEdge, funciona muy bien. | epimenides pineda donoso | 2023-03-05 |
| Cual app utiliza para android? | 2023-03-05 | CloudEdge | Alex Neves machado | 2023-03-06 |
| Cual app utiliza para android? | 2023-03-05 | AJCLOUD | A. Bernal | 2023-03-06 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I used cloud edge app. The one that comes with the camera. I have not used other app. I don’t know if you can connect a DVR because everything is wireless. I have mine with a 64G. Internal sd card, plenty of memory. Also they sell a monthly cloud based storage if you need more. | esteban | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I hope my comment help you to get thru this right, yes you can use the arcctv app, also you can use cloudedge app and for last theres an Anran app that works with this camera as well. My suggestion is you try first the Cloudedge app that for some reason help to update the firmware of the cameras that it doesnt happened with the other 2 apps and altough is barely common but you can also use an app for you pc called “ip camera viewer 4” or “onvif device manager” and as last option “ispy” that way you wont need to connect to a dvr or nvr. I honestly havent tried connecting it to an nvr as with the app is way faster to check since im always close to the phone. Good luck with this option, i definitely recommend this camera if you are on a budget or dont want to mess around with too many cables. | JEAN PENA | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I don't know; Reason: I ran into too many problems working with these cameras. I have many cameras of different brands and this one gave me the most grief. I chose to send them back to Amazon and go with the wyze cam version 3 refurbished from eBay for $26.00 shipped. Night mode is OUTSTANDING. And you can see all of your cameras on one page. Hope this helped. | Sarge | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I don't know!!But mine isn't connecting after I had a blackout from a storm!! | Tianna G. | 2023-03-17 |
| The ad says wired, but the description says 2.4ghz wifi. does it actually have an analog cctv output? if it doesn't then why does it say wired? | 2022-07-29 | The term ( wired) means that it has to have a power wire. Does not have an internal battery. So you have to power using a 120 V Extension cord or plug it straight into the wall. It has about 4' or 5' length of wire . Not sure about length. You cannot view more than 1 camera at a time. Hope that helped. | Sarge | 2022-07-29 |
| The ad says wired, but the description says 2.4ghz wifi. does it actually have an analog cctv output? if it doesn't then why does it say wired? | 2022-07-29 | Wired is the a.c. power | Terry Ervin | 2022-07-29 |
| The ad says wired, but the description says 2.4ghz wifi. does it actually have an analog cctv output? if it doesn't then why does it say wired? | 2022-07-29 | It's wired because you have to plug it in | Ana | 2022-07-30 |
| Can I disable audio recording? | 2023-04-04 | yes you can easy in app | rcflyer12 | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | I did not like these cameras so I returned them and bought Wyze cams for the same price. Much happier. | Sarge | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | Unfortunately u can’t turn it off. | JEAN PENA | 2023-04-04 |
| Can I disable audio recording? | 2023-04-04 | I think so. Just mute it. | esteban | 2023-04-04 |
| Xq cuando trato de entrar a las camara d otro dispositivo se desconecta del anterior q tengo q hacer | 2023-01-21 | Espero esto te ayude, debes tener dos usuarios distintos y agregar en el principal como miembro de tu familia la otra cuenta… es la unica manera viable que he podido usar para tenerlo en dos equipos personales | JEAN PENA | 2023-01-22 |
| Can I connect it to Solar panels | 2022-07-17 | Yes - This could be connected to a solar panel and external power supply like a Jackery. WiFi is required to view the camera in realtime. | Purchaser | 2022-07-18 |
| Whats the difference between b1 and b4 models? | 2023-03-01 | B 04-B 06 chirp when locked while models B 01-B 03 do not. | Amazon Customer | 2023-03-03 |
| App- what app does it use for android? | 2023-05-13 | CloudEdge is the android app. It seems to perform very well. | Daniel L. | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | anran has there app for it works great | rcflyer12 | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | The app is Cloud Edge. I hope thjs helps. Enjoy. | Amazon Customer | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloudedge app | J. Parke | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloudedge app. | Joseph Figueroa | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Cloud edge or arcctv fepending on which model you have. Yours looks like arcctv to me. | Jim V | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | Its called CloudeEdge and it works great!! | David Gómez | 2023-05-13 |
| App- what app does it use for android? | 2023-05-13 | CloudEdge | esteban | 2023-05-14 |
| App- what app does it use for android? | 2023-05-13 | This use same as iphone, anran app, Cloudedge or arcctv. All 3 works fine with same options and the only one that updated the firmware on them was Cloudedge. Hope this help you | JEAN PENA | 2023-05-14 |
| What kind of sd card will it take | 2023-03-21 | I use a good brand micro 128gb. Make sure it is a class 10. | J. Parke | 2023-03-21 |
| What kind of sd card will it take | 2023-03-21 | Mirco sd card up to 128gb | Heather Rogers | 2023-03-22 |
| What kind of sd card will it take | 2023-03-21 | i have 128 micro card in my 3 | rcflyer12 | 2023-03-22 |
| What kind of sd card will it take | 2023-03-21 | SanDisc 128gb @A1 | Amazon Customer | 2023-03-22 |
| Is this camera 5 mp? | 2023-02-04 | No way, this is 360. 1080p and 1080@2M based on the app Anran and Cloudedge. This in close range looks great but if you need to zoom further to see somthing within 50 meters away it gets blurry. I hope this helps | JEAN PENA | 2023-02-04 |
| Is this camera 5 mp? | 2023-02-04 | This camera only works through an internet connection to receive alerts and video on only your smart phone, otherwise I guess the memory card still records but, I've not checked that yet.. this camera will suck your data from your web service.. be sure to can afford the pay for the data it uses. | THE MAX | 2023-02-05 |
| What app do you use? | 2023-01-07 | used anran app have anran system love it | rcflyer12 | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge the app from the camera. | esteban | 2023-01-07 |
| What app do you use? | 2023-01-07 | Whenever you buy a wifi security camera, the instruction book tells you which app to use to access it. | DavidsWeb | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge app | Leo Jenkins,… | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge is the app. | Daniel L. | 2023-01-07 |
| What app do you use? | 2023-01-07 | Anran’s app called ICloud | Richard K. | 2023-01-07 |
| What app do you use? | 2023-01-07 | It's called CloudEdge. | John Warren | 2023-01-07 |
| What app do you use? | 2023-01-07 | CloudEdge | Sarge | 2023-01-07 |
| Cual es la app para esta camara tengo dos d estas debo instalarlas juntas o por separado | 2023-01-25 | La app es cloudedge desde ahi puedes manejar ambas camaras. | Andrea | 2023-03-05 |
| how far back can you view recorded videos? | 2022-06-09 | I have a memory card installed and I can go back to when i installed the camera. So far that has been 3 months Waiting to see what happens when card is full. | Leo Jenkins,… | 2022-06-09 |
| how far back can you view recorded videos? | 2022-06-09 | It has Callender you just go back look Date u need to see... | Ana | 2022-06-09 |
| how far back can you view recorded videos? | 2022-06-09 | Depends on 1. The size of your storage card 2. The resolution that you have set for the videos 3. Wether its an All day recording or event recording? With a 64 GB card and resolution set for SD, which is the lowest setting, and event recordings only, i get about 2 weeks of recordings. | AAA | 2022-06-10 |
| how far back can you view recorded videos? | 2022-06-09 | I returned it and I didn’t get my money back, because I was seeing only straight and not the side wasn’t good for me | Idele Mc Fadden | 2022-06-10 |
| will this camera work with simplesafe | 2022-09-22 | I doubt it. I sent both of the ones I purchased back to Amazon. Didn't you read my review? Why don't you call Simplysafe for answer? | Sarge | 2022-09-22 |
| Que debo de hacer para que me quede grabado | 2023-02-06 | Compra un plan de servicio de nube, mediante tu aplicacion puedes elegir el tipo de plan: semanal, mensual o anual. Comienzan desde $2.50 | Andrea | 2023-03-05 |