| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the sizing for buying new rubber earbud pieces? Its not listed | 2023-04-17 | The size of the headphone earplug accessories is mainly determined by the size of the headphone outlet, our headphone outlet size is: 4.2mm/0.17 inch. | Xinhai Tech | 2023-04-19 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Definitely YES. | Stanley Kwok | 2022-12-13 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Yes, you can use them for talking on the phone. And they work good!! | kay | 2022-12-13 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Yes | Amazon Customer | 2022-12-14 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Yes, sure. Our headphones have microphones. If you don't hear the other person's voice during the call, please make sure you wear two headphones at the same time. If you have any using problem during using, please go back to let us know BY Amazon Message Box for further assistance. | Xinhai Tech | 2022-12-14 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | I use these headphones as a way to talk hands free when I get a call and haven’t had any issues. This is my second set - I wore my first set out. Sometimes my phone automatically defaults to my phone say I make sure it’s on my headphone setting when I make or answer a call. Highly recommended | C. Severance | 2022-12-14 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Yes, I use it on my phone | Amazon Customer | 2022-12-14 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | Yes it does, I haven’t had any problems. | Lily | 2022-12-15 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | This happened to me a couple of times. These don't have a microphone so be sure you're talking into the phone you're connected to and the audio connection is on U8. | Larry P. | 2022-12-17 |
| Can this headphone be used for talking? No one hears me when I talk | 2022-12-13 | you have to turn them on there is a button the left ear piece push it in and hold it it will come on and tell you what to do . | monica loyd | 2022-12-19 |
| Are these earbuds compatible with an Apple iPhone 13 | 2022-11-17 | Yes they are. Any phone with bluetooth | NH_Dad | 2022-11-17 |
| Are these earbuds compatible with an Apple iPhone 13 | 2022-11-17 | Per the description of the headphones on Amazon: "The wireless earbuds are widely compatible with iOS/Android/Windows system or any other Bluetooth-enabled devices." So I would be surprised if they didn't work with an iPhone. Basically if you have a Bluetooth capability on your phone, they should work. | Steve Cripe… | 2022-11-18 |
| Are these earbuds compatible with an Apple iPhone 13 | 2022-11-17 | Yes, sure. This Bluetooth Headphones is compatible with an Apple iPhone 13. | Xinhai Tech | 2022-11-18 |
| Can anyone verify this has bluetooth 5.3? | 2023-03-27 | I wouldn’t know how to tell. If you do, let me know and I’ll check. | EC | 2023-03-28 |
| Can anyone verify this has bluetooth 5.3? | 2023-03-27 | Yes, this headphones uses the latest Bluetooth 5.3 technology. | Xinhai Tech | 2023-03-29 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | unfortunately- push on power button while wearing them - u should hear power off - they can be a bit tricky | Ray Brady | 2022-12-04 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | The ear piece with the charging outlet on it, the circle ⭕ on the front you push it in and hold it for a. Few seconds. The headset will them tell you it's off. It will say power off | kay | 2022-12-04 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | Hold button down for about 5seconds until you see the red light. | Andy | 2022-12-04 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | There is a small button on the back portion of the right earpiece. Hold button down for a few seconds until you hear a woman's voice say "Power Off". Or you can turn your Bluetooth off on your phone and that will turn the earphones off. To turn on, turn your Bluetooth back on and the voice will say "Power On" and they will synch with your phone. But basically that's what the small button on the back of that right earphone is for. Hope this helps. | Steve Cripe… | 2022-12-04 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | On the other side of the volume button, you will see a circle ⭕ in front of you. You Press it and wait for a few seconds. Then there will be a message in the headset that says turn off. | Xinhai Tech | 2022-12-04 |
| How do I turn these off and know they are off? There is no light indicator. | 2022-12-03 | Hold the right earpiece button down. It will say power off/ power on. Be sure to charge them first. | monica loyd | 2022-12-05 |
| Do these charge with current standard usb-c or the old garbage usb-b/micro usb? there's a review that says they're still micro/b! | 2023-04-08 | Micro | EC | 2023-04-09 |
| Do these charge with current standard usb-c or the old garbage usb-b/micro usb? there's a review that says they're still micro/b! | 2023-04-08 | The updated version of our product has a USB-C port, and the older version of our headphones has a Micro USB port, because the older version is still in stock and is still on sale. Due to this situation, we can not confirm which charging port you received. If you have any problems using the product, you can contact us through the Amazon Message Center. We will solve the problem in 12 hours. | Xinhai Tech | 2023-04-10 |
| Do these charge with current standard usb-c or the old garbage usb-b/micro usb? there's a review that says they're still micro/b! | 2023-04-08 | I love them It comes with charge Never had problems with them | jad | 2023-04-14 |
| Can you locate from phone if lost? | 2023-01-01 | No, not as far I know. | kay | 2023-01-01 |
| Can you locate from phone if lost? | 2023-01-01 | No. | Andy | 2023-01-01 |
| Can you locate from phone if lost? | 2023-01-01 | No.. Sorry | Ramirez72 | 2023-01-01 |
| Can you locate from phone if lost? | 2023-01-01 | No | Bob V. | 2023-01-02 |
| Can you locate from phone if lost? | 2023-01-01 | No, you can not. Our headphones do not have this function at present. | Xinhai Tech | 2023-03-16 |
| Can the earbuds connect to a tv? | 2023-02-05 | Not sure, but I have never been able to connect anything to TV Bluetooth, like any Bluetooth speaker. Unless you have a TV that Is Bluetooth ? | GAK | 2023-02-06 |
| Can the earbuds connect to a tv? | 2023-02-05 | If the TV you're using has Bluetooth, it can be used with our headphones. Our headsets are compatible with bluetooth-compatible device connections. | Xinhai Tech | 2023-03-16 |
| How can i return these? The battery doesn't last as long as you say they do & sometimes only one side works. the boean store makes it impossible so yo | 2022-11-13 | We have authorized Amazon to handle the return. Please contact Amazon for a return, and they will help you look into this issue. Here are the ways to contact Amazon: U.S. and Canada: 1-866-216-1072 International: 1-206-266-2992 Link: https://www.amazon.com/contact-us/ About the battery, when you use headphones for music at 60% volume, you can use them for 15 hours after a full charge. When you use headphones for calling, you can use them for 10 hours after a full charge. If one of your earphones stopped working sometimes, please simply let us know if the following steps help resolve the issue or not: 1. Erase the pairing histories of earphones on all your devices 2. Restore to factory settings. Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that the factory settings have been restored. 3. Make sure the output of your charger is 5V 1A 4. Charge the earphones for 1-2 hours 5. Test earphones with other devices The earphones have a warranty of 12 months. If the problem remains, please contact us on Amazon for a warranty. | Xinhai Tech | 2022-11-15 |
| How do I see battery life on my phone | 2023-04-24 | First make sure your headphones are turned on. Turn on Bluetooth on your phone, go to "connected devices", choose headphones. The display on your phone will tell you how much charge they have, same with speaker. That's the only way I've found. | holly sullivan | 2023-04-25 |
| How do I see battery life on my phone | 2023-04-24 | Pull your notification down on your phone. Click device and you will see the battery life on there | Reeny | 2023-04-25 |
| How do I see battery life on my phone | 2023-04-24 | They wonderful, | Tiffany Hatfield | 2023-04-25 |
| How many decibels? | 2022-10-19 | It's 102 decibels. | Xinhai Tech | 2022-10-20 |
| How many decibels? | 2022-10-19 | I'm not sure anyone but the manufacturer or a professional with specialized sound equipment could answer this. Given that I find these buds to be rather heavy on the higher band acoustics, I wouldn't recommend using them for any serious listening where any form of noise cancellation, or isolation from outside noise, is desired. | BGinCA | 2022-10-20 |
| How long to fully charge? | 2023-03-19 | Not exactly sure how long it stays charged, but I’m not disappointed. Seem it stays charged for a long time, maybe 3-4 hrs or more. I was very impressed on the proformance of these headphones | GAK | 2023-03-19 |
| How long to fully charge? | 2023-03-19 | For me it seems to take about 2 hours. not bad | Joe B | 2023-03-19 |
| How long to fully charge? | 2023-03-19 | It takes about 2 hours to fully charge the headphones. | Xinhai Tech | 2023-03-21 |
| How well do they block out ambient noise in a gym, when you need to follow a podcast and not just background music? | 2023-01-02 | These are some of the best ear buds you can buy for the price. They are loud enough to dround out the noise while mowing so going to the gym shouldn't be an issue. | Fgrizzle | 2023-01-02 |
| How well do they block out ambient noise in a gym, when you need to follow a podcast and not just background music? | 2023-01-02 | They are okay enough. I suggest Skull Candies, JVC or Beats. | Stefany | 2023-01-03 |
| Cuál es el método de carga? | 2023-05-03 | Con el cable usb que trae,carga rápido y dura muchísimo. Es anti ruido y se escucha muy bien. Ha sido una gran compra. Lo recomiendo 100 % | Wanda Hernandez | 2023-05-03 |
| Cuál es el método de carga? | 2023-05-03 | El método de carga es sencillo, el trae un cable que lo puedes adaptar a tu cargador de tu teléfono, en mi caso lo coloco al cargador del iPhone. | ADRIANA… | 2023-05-03 |
| Cuál es el método de carga? | 2023-05-03 | Nuestro auricular irá acompañado de un cable de carga, que puedes usar para conectarlo a tu sim, y luego encontrar el puerto de carga a la derecha del auricular para cargar el auricular, que se vuelve azul cuando la carga está completa. | Xinhai Tech | 2023-05-05 |
| Can you swim laps with them? 2 conflicting answers given on site. | 2023-02-02 | Ipx7 rating. Yes. | deweezil | 2023-02-02 |
| Randomly started saying headset is disconnected (or connected) while still playing (i.e., still connected. Suggestions? I'm just past 90-days out. | 2022-11-03 | Mine do it when it has 30% or less of battery life. I just try and make sure it's 50% or more charges | D'Neice | 2022-11-03 |
| Randomly started saying headset is disconnected (or connected) while still playing (i.e., still connected. Suggestions? I'm just past 90-days out. | 2022-11-03 | Yes, I would have that issue when I am entering my car and trying to connect with vehicle. I just turn it off and it works perfectly | sonia bacon | 2022-11-03 |
| Randomly started saying headset is disconnected (or connected) while still playing (i.e., still connected. Suggestions? I'm just past 90-days out. | 2022-11-03 | I would ask the phone's manufacturer or your cell provider. I don't know any reason why it would do this, especially if the headphones are still playing. | Steve Cripe… | 2022-11-04 |
| Randomly started saying headset is disconnected (or connected) while still playing (i.e., still connected. Suggestions? I'm just past 90-days out. | 2022-11-03 | Hello there, Thanks for your question. Regarding the problem you have, we suggest you charge the headphones to see if this problem will occur again. If it does, please contact us for after-sales warranty. | Xinhai Tech | 2022-11-04 |
| Randomly started saying headset is disconnected (or connected) while still playing (i.e., still connected. Suggestions? I'm just past 90-days out. | 2022-11-03 | I encountered this problem a couple of years ago, when distance between my device and the earphones became too great. Also if my battery percentage is low. | Kasey G. | 2022-11-05 |
| Do these connect to any blue tooth such as iPhone or a pc | 2023-02-08 | I use these with my IPhone 8, no problem | John Bryant | 2023-02-08 |
| Do these connect to any blue tooth such as iPhone or a pc | 2023-02-08 | Connects to my updated iPhone 11. I’ve never tried my Mac | james | 2023-02-09 |
| Do these connect to any blue tooth such as iPhone or a pc | 2023-02-08 | I know it connected to an iPhone and to a Peleton bike. I’m sure it will connect to your pc. | A. Blades | 2023-02-09 |
| Do these connect to any blue tooth such as iPhone or a pc | 2023-02-08 | I don't see why not,my are connected to my smart phone,no problem. | Andy | 2023-02-09 |
| Do these connect to any blue tooth such as iPhone or a pc | 2023-02-08 | Yes, sure. Our headsets are compatible with bluetooth-compatible device connections. And it can connects two devices at the same time. | Xinhai Tech | 2023-03-16 |
| Do these headphones really have a loud treble? I like it loud treble so when I'm at the gym I don't hear anything but my music blasting | 2023-03-18 | Depends on how noisy the gym is | paul holcomb | 2023-03-18 |
| Do these headphones really have a loud treble? I like it loud treble so when I'm at the gym I don't hear anything but my music blasting | 2023-03-18 | Everyone feels different about the loud treble, and it also depends on how noisy your gym is. | Xinhai Tech | 2023-03-21 |
| Do these work with the PS4? | 2022-10-20 | No, we are sorry to tell you that this bluetooth headphones can not work with the PS4. | Xinhai Tech | 2022-10-25 |