| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does the camera work with Brinks home security systems? | 2022-11-25 | No. | Erica | 2022-12-31 |
| Will this automatically reconnect to Wi-Fi if the router gets shut off? | 2023-01-17 | Mine did not. I had to keep trying to reconnect. | Heidi… | 2023-01-17 |
| Will this automatically reconnect to Wi-Fi if the router gets shut off? | 2023-01-17 | When that has happened to me, it does NOT automatically reconnect. Instead the camera remains "Offline" until I reset it. | Betty H | 2023-01-18 |
| Will this automatically reconnect to Wi-Fi if the router gets shut off? | 2023-01-17 | We just had our power go out over the weekend. I opened the ap and clicked open the camera screen, reconnected from there. | nicole n | 2023-04-03 |
| My camera says it is offline but everything is plugged in so not sure what the issue is? | 2022-04-21 | It could be at the edge of your WiFi. I have one pretty far out but if I keep trying it kicks in. | Carolyn W. | 2022-04-21 |
| My camera says it is offline but everything is plugged in so not sure what the issue is? | 2022-04-21 | I’m going to return mine because it doesn’t pair with my 5G phone or my internet. I’ve tried it for days and it won’t work. It doesn’t give me the offline thing just says it won’t pair. | carol jendraszek | 2022-04-21 |
| Can a longer cord be bought that goes from the solar panel to the camera itself? | 2022-05-02 | Yes. | Carl G. | 2022-05-02 |
| Can a longer cord be bought that goes from the solar panel to the camera itself? | 2022-05-02 | Sorry we do not have the longer cord from the solar panel to the camera. | Soliom Solar Security | 2022-05-05 |
| I live in an area that gets cold during the winter. The temperature will drop to -15 to -30 for several days at a time. Will this camera last? | 2022-05-07 | Yes, battery efficiency will drop a bit. | Soliom Solar Security | 2022-05-09 |
| I live in an area that gets cold during the winter. The temperature will drop to -15 to -30 for several days at a time. Will this camera last? | 2022-05-07 | Who do you think is out and about in -30 degree weather? You’ll be fine. | David | 2023-01-10 |
| Can additional batteries be added to the S800 like they can to the S600? If so, which batteries and how many? | 2022-12-12 | Hi,no, this is a built-in battery, more batteries cannot be added to it . | Soliom Solar Security | 2022-12-12 |
| Will these cameras connect to an Android phone | 2023-03-03 | No problem | Soliom Solar Security | 2023-03-06 |
| Will these cameras connect to an Android phone | 2023-03-03 | Yes with the camera app installed | 4cats | 2023-03-06 |
| How many cameras can the app accomodate? 8 or 10? | 2022-12-18 | I’m not sure, I just ordered my second one and I’ll going to get one more. Sorry. | carol jendraszek | 2022-12-18 |
| How can I set up with 5g Wi-Fi | 2022-04-22 | The B06C solar security camera do not support 5g Wi-Fi. | Soliom Solar Security | 2022-04-24 |
| Where can i find a corner mounting bracket that will be compatible? | 2023-03-07 | I don't know about a corner bracket but I installed one right at a corner and it pans enough to see around the corner pretty well. | Karen G | 2023-03-07 |
| Where can i find a corner mounting bracket that will be compatible? | 2023-03-07 | We recommend for mounting on a solid wall for this security camera. | Soliom Solar Security | 2023-03-08 |
| How long is the power cable for the solar oanel? | 2022-08-11 | About 16 inches. | Joe Stark | 2022-08-11 |
| How long is the power cable for the solar oanel? | 2022-08-11 | Hello, the cable on this camera has a length of 3 meters | Soliom Solar Security | 2022-08-12 |
| Can i have s600 and s800 using the same app? | 2022-06-12 | Yes, app is good for both cameras | dana silkiss | 2022-06-12 |
| Can i have s600 and s800 using the same app? | 2022-06-12 | No problem, please use Soliom+ | Soliom Solar Security | 2022-06-13 |
| Okay i get alerts but can only see in real time. no videos are being recorded. what do i need to do to get videos to record? we have the cloud set up | 2022-01-12 | You need an sd card | dana silkiss | 2022-01-12 |
| Okay i get alerts but can only see in real time. no videos are being recorded. what do i need to do to get videos to record? we have the cloud set up | 2022-01-12 | Hello, you need to open the cloud service setting function to record video, can you take a screenshot to see the validity period of the cloud service | Soliom Solar Security | 2022-01-13 |
| How can I get another charging cord I can find mine or a cord that will work with it. | 2023-04-03 | Any standard android charger will work with these. | Cassy Potts | 2023-04-03 |
| Does this come with a charger? | 2022-10-15 | No, it comes with the cable but not it's own charger. | CEF511 | 2022-10-15 |
| Does this come with a charger? | 2022-10-15 | Yes it does | J. zarate | 2022-10-16 |
| Does this come with a charger? | 2022-10-15 | It comes with a cord that you can connect to USB on your computer or a USB adapter. | Louis J. | 2022-10-16 |
| Does this come with a charger? | 2022-10-15 | No, it will only come with an USB cable | Soliom Solar Security | 2022-10-17 |
| Does this come with a charger? | 2022-10-15 | It comes with the cable | Bulb Lover | 2022-10-18 |
| ?charger included | 2022-10-29 | Just the cable u can connect it to any phone charger | Brandon j | 2022-10-29 |
| ?charger included | 2022-10-29 | No, there is no charger included. But camera can be charged with a smartphone charger, it has a micro-usb port. | Edwin Steensma | 2022-10-29 |
| ?charger included | 2022-10-29 | It’s solar, so no charger. | Amazon Customer | 2022-10-30 |
| ?charger included | 2022-10-29 | not include a charger in the package, you can use any 5v/2A charger for this camera. | Soliom Solar Security | 2022-10-31 |
| ?charger included | 2022-10-29 | Comes with charging cable | bea r. | 2022-11-04 |
| Do you remove the unit and bring in indoors to recharge or does a battery pack get removed? | 2022-09-12 | yes you do remove the unit! Easy Install and Quick Dismount: The wireless security camera can be easily mounted and dismounted from the backplate for indoor/outdoor, the built in 9000mAh battery can be easily recharged indoors, or can add a solar panel. | bea r. | 2022-09-17 |
| I own 2 solium cameras s100 why can't i see activity when i'm not at home? only when i'm home i can see camera activity. | 2022-09-01 | Must not be set up right | Brandon j | 2022-10-29 |
| How do I switch from wifi to another | 2023-04-09 | I had to power off unit and uninstall it and then turn it back on and install again | Jaime | 2023-05-10 |
| Is there the ability to turn off the date/time stamp and resolution (i.e. 1080p)? | 2022-12-01 | sorry can't | Soliom Solar Security | 2022-12-02 |
| Do all the functions work without the paid subscription? | 2022-04-30 | Yes they do! All you need is wifi for the cameras to work. | Amazon Customer | 2022-04-30 |
| Do all the functions work without the paid subscription? | 2022-04-30 | Yes with an SD card. | Carolyn W. | 2022-05-03 |
| Do all the functions work without the paid subscription? | 2022-04-30 | Yes, the B06C security camera can work with sd card. | Soliom Solar Security | 2022-05-05 |
| Can we pair a camera with multiple phones in the household? | 2022-11-07 | No cust service to help u so no | jon savage | 2022-11-07 |
| Can we pair a camera with multiple phones in the household? | 2022-11-07 | yes | larry smith | 2022-11-08 |
| Can we pair a camera with multiple phones in the household? | 2022-11-07 | We recommend you pair the camera with only one phone and then share your camera with other phones. | Soliom Solar Security | 2022-11-08 |
| Can we pair a camera with multiple phones in the household? | 2022-11-07 | You will actually use the Soliom+ app to do that install the app on each phone and log in (same login info each phone ) just that easy I hope this helps. | John Aiken… | 2022-11-09 |
| charging cable or wireless charging port included? | 2022-10-29 | Have charging cable, you need to charged for at lease 11 hrs for the first time but is worried free after, the sun do the rest is very nice camera | Esteban E. Barrera | 2022-10-29 |
| charging cable or wireless charging port included? | 2022-10-29 | yes, charging cable included in the package. | Soliom Solar Security | 2022-10-31 |
| charging cable or wireless charging port included? | 2022-10-29 | It comes with a charging cable. It's just like the 1 I use on my phone | Krista Easley | 2022-11-02 |
| Any ideas on cleaning inside of lens? | 2022-05-11 | I’ve had my camera for 2 years and have never needed to clean inside the lens. I have just wiped off the outside of the lend with a soft cloth if needed. If you are having issues with the inside of the lense I would contact Soliom. | Marsha Sipple | 2022-05-12 |
| My camera is not charging through the solar panel | 2022-06-03 | Make sure the connection is in nice and tight alo make sure the panel is getting enough sun | Playdohdoll… | 2022-06-03 |
| How do you play back video? | 2023-05-09 | Click on the cloud icon on the middle right of screen and it should switch to the SD icon and your saved footage on the SD card should show up | Jaime | 2023-05-10 |
| How do you play back video? | 2023-05-09 | You can enter the app and chose the calendar to play back video. | Soliom Solar Security | 2023-05-10 |
| How many cameras can you connect to one account? | 2022-11-08 | Don’t know about this brand but if it’s arlo up to 10 | Mr J | 2022-11-08 |
| How many cameras can you connect to one account? | 2022-11-08 | theoretically speaking there's no limit, but it will decrease the using experience if you add too many cameras to one account. | Soliom Solar Security | 2022-11-09 |
| How many cameras can you connect to one account? | 2022-11-08 | Well I have 4 so at least 4 | Her Daddy | 2022-11-16 |
| Can you change networks? it defaulted to one network but i can't change it to my ext network, which is closer to the camera. | 2022-08-16 | Yes, if you want to change to a new network, please reset the camera and connect to the new network. | Soliom Solar Security | 2022-08-17 |
| What kind of charging cable? Rubber piece on bottom pushes them out. Can't charge. | 2022-02-12 | I understand about the size of the port but mine came with a cord if I recall correctly...but have since lost it and have only found 1 I can force in because the grommet is soft. | Amazon Customer | 2022-02-12 |
| What kind of charging cable? Rubber piece on bottom pushes them out. Can't charge. | 2022-02-12 | Yes - it pushes in hard - but it will go in. I charged mine when I got it and charged it again a couple of weeks ago and still had to push hard to get it in | Steve | 2022-02-12 |
| What kind of charging cable? Rubber piece on bottom pushes them out. Can't charge. | 2022-02-12 | This security camera uses an ordinary Android charging cable. You can see if there is a problem with the charging port. Can you take pictures or video for us? | Soliom Solar Security | 2022-02-14 |
| Is that the dimensions of the camera with or without the bracket? If with, is the measurements with the bracket extended or not? | 2022-12-01 | 4.33 x 4.29 x 1.81 inches this is without bracket ， | Soliom Solar Security | 2022-12-01 |
| Is it simple? I want this camera to activate my phone when someone approaches my front door. Don't need recording, door bell, audio | 2023-02-28 | It will if you set up notifications | 4cats | 2023-03-06 |
| Where to by batteries? | 2023-02-05 | This camera is rechargeable, the battery should last a few years, depending on your weather conditions. Usually they can't be replaced once they no longer take a charge. | Karen G | 2023-02-05 |
| Where to by batteries? | 2023-02-05 | I would advise to avoid buying this product. The directions were written in such a way they can’t be understood. I sent mine back. | Lou C. | 2023-02-05 |
| Can you please contact Google and get your cameras added? | 2022-12-14 | Dear customer, we are sorry that now our camera can only be accessed through Soliom+APP, Google access is not supported. | Soliom Solar Security | 2022-12-16 |
| How many Lumens bright is the p60 spotlight? Can it be set to come on when motion is detected? | 2023-01-09 | Not sure how many lumens it is but yes it can be set to come on for motion. | Diesel Dave | 2023-01-09 |
| How many Lumens bright is the p60 spotlight? Can it be set to come on when motion is detected? | 2023-01-09 | Video could not be loaded | Soliom Solar Security | 2023-01-10 |
| Does this camera work with the vmb4000? | 2022-11-01 | Ive never used a vmb 4000.this camera is rechargeable and i use with app on my phone. I dont really know if it would be compatible | Angie | 2022-11-01 |
| Both my units are 18 mos old the batteries are not holding their charge,is this covered under warranty? | 2022-12-13 | I don’t think so. | Joel A. | 2022-12-13 |
| Both my units are 18 mos old the batteries are not holding their charge,is this covered under warranty? | 2022-12-13 | Contact tech support they'll be able to assist usually they have covered these issues before. | Ewin B | 2022-12-14 |
| Both my units are 18 mos old the batteries are not holding their charge,is this covered under warranty? | 2022-12-13 | You can buy suitable batteries on Amazon - usually we pack 3 batteries for free inside the solar panel box. If you want to extend the working time of the camera, you can also put 3 more batteries, 18650 batteries with more than 2500mah, the one with a button on the top is fine, and the flat top battery is not suitable. | Soliom Solar Security | 2022-12-16 |
| I have a 5G phone. Is it compatible? | 2022-08-30 | The wi-fi network can't be 5G but the phone can be. Just make sure the wi-fi on your phone is not 5G and you should be fine. I bought two of these and they seem to be working fine. | CEF511 | 2022-08-30 |
| I have a 5G phone. Is it compatible? | 2022-08-30 | As long as you have the Solomon plus app on your 5G phone you will have no problem viewing it. When you pair the camera during the setup with your 5G phone you must be connected to a 2.4G Wi-Fi signal where it will be located or it will not pair or function. The camera must always be connected to a 2.4G Wi-Fi signal to operate. To view the camera from anywhere in the world you only need to have the app installed on whatever device you are using. Just remember that the device you are using must be given permission by the original e-mail account used to pair or you will not be able to access the videos. | Dav146 | 2022-08-30 |
| I have a 5G phone. Is it compatible? | 2022-08-30 | Yes, that's what I have is 5G. These are pretty good cameras for the money. You have to set the tilt by hand But, the pan left and right you can control from your phone. | DWAYNE M. | 2022-08-31 |
| I have a 5G phone. Is it compatible? | 2022-08-30 | Yes, compatible. | Soliom Solar Security | 2022-08-31 |
| Does anyone know if you can remove the date/timestamp from the video? | 2022-12-01 | HI dear this can't Detele | Soliom Solar Security | 2022-12-02 |
| Is wi-fi built in on the camera?? don't need the typical antenna for wi-wi reception?? | 2022-10-24 | Yes,it's built in the camera | Soliom Solar Security | 2022-10-24 |
| Is wi-fi built in on the camera?? don't need the typical antenna for wi-wi reception?? | 2022-10-24 | If you have nearby wifi signal, you can connect the camera to it using your phone. No antenna. | Knobbe | 2022-10-24 |
| Is wi-fi built in on the camera?? don't need the typical antenna for wi-wi reception?? | 2022-10-24 | Yes it is built-in. Personally I prefer antennas though. | Phillip campbell | 2022-10-24 |
| I have the q7 and my video is a bit choppy. i have the recommended class 10 micro sd card. is the choppiness because of the proximity to the router? | 2022-12-12 | This camera can use cloud service or memory card, the memory card is 32-128G | Soliom Solar Security | 2022-12-16 |
| I have a solar panel already from another company will that work? | 2022-12-31 | The connector may be different for connecting the camera and solar panel | Soliom Solar Security | 2023-01-03 |
| Does this battery op Camera use the same App as your solar camera? | 2022-11-03 | Yes…if I am correctly understanding your question….All Soliom Camera operate on the Soliom Ap.. | Patricia Dennis | 2022-11-03 |
| Does this battery op Camera use the same App as your solar camera? | 2022-11-03 | Yes, same Soliom+ APP | Soliom Solar Security | 2022-11-04 |
| Does it have a magnetic ball mount or can it be put on one? | 2022-12-30 | Yes | Angie | 2022-12-31 |
| Does it have a magnetic ball mount or can it be put on one? | 2022-12-30 | No it does not. | Erica | 2022-12-31 |
| I have 4 camera Can you view all camera at same time? | 2023-01-25 | Unfortunately not. The Soliom plus app shows each camera separately | Carlos M | 2023-01-25 |
| I have 4 camera Can you view all camera at same time? | 2023-01-25 | You can switch from each camera from the camera list in the app. | Soliom Solar Security | 2023-01-30 |
| Does SD card have to be removed to download data? | 2022-12-12 | No. It can be down with your camera/ computer internet connection | dana silkiss | 2022-12-12 |
| Does SD card have to be removed to download data? | 2022-12-12 | I have an SD card it does download Video clips and still pictures to your phone | Mike Serrino | 2022-12-12 |
| Does SD card have to be removed to download data? | 2022-12-12 | No, the SD Card doesn't have to be removed to download data. | john p. gobinski | 2022-12-13 |
| Does SD card have to be removed to download data? | 2022-12-12 | No it doesn't | Steve | 2022-12-13 |
| Does SD card have to be removed to download data? | 2022-12-12 | No need, you can download it from the app directly to your phone | Soliom Solar Security | 2022-12-13 |
| Will this work with the Tuya app? | 2022-05-24 | I’m not sure. Usually brands have their own apps. This one works well though! | Chris | 2022-07-11 |
| SD card is in. How do I record / see recordings? | 2022-04-06 | you need to connect the camera to your phone or tablet using Wifi in order to see it | Steve | 2022-04-07 |
| what do you recommend for people with 5 g | 2022-08-10 | You can switch your router to 2.4g to pair up the camera and then you can use the camera with your 5g network, that will be fine. | Soliom Solar Security | 2022-08-11 |
| Do you charge it with the power on or off? | 2023-05-17 | Doesn't matter | Gowe | 2023-05-17 |
| Do you charge it with the power on or off? | 2023-05-17 | either way would be ok | Soliom Solar Security | 2023-05-18 |
| I have a Soliom S600. Does this camera use the same app ? | 2022-09-09 | Yes | Bulb Lover | 2022-09-09 |
| I have a Soliom S600. Does this camera use the same app ? | 2022-09-09 | Yes, the same app | Chayi | 2022-09-09 |
| I have a Soliom S600. Does this camera use the same app ? | 2022-09-09 | Yes it uses the same app but make sure you have the Soliom + app. | Ken Peterson | 2022-09-10 |
| I have a Soliom S600. Does this camera use the same app ? | 2022-09-09 | Yes, the same app, Soliom+ | Soliom Solar Security | 2022-09-13 |
| I have a Soliom S600. Does this camera use the same app ? | 2022-09-09 | Yes but I think you have to pay the cloud fee for the 2nd camera also. | Susana | 2022-09-21 |
| battery-the battery died in 18 months,where can i purchase a replacement plug and play | 2022-12-13 | Contact their support and they will be able to help you. | Ewin B | 2022-12-14 |
| battery-the battery died in 18 months,where can i purchase a replacement plug and play | 2022-12-13 | You can buy suitable batteries on Amazon - usually we pack 3 batteries for free inside the solar panel box. If you want to extend the working time of the camera, you can also put 3 more batteries, 18650 batteries with more than 2500mah, the one with a button on the top is fine, and the flat top battery is not suitable. | Soliom Solar Security | 2022-12-16 |
| What is the difference between the S600 and S800?? | 2022-10-28 | I believe just a newer model with longer battery life | dana silkiss | 2022-10-29 |
| What is the difference between the S600 and S800?? | 2022-10-28 | S800 has a built in battery with 14400mah, but S600 with 3 preloaded 9000mah batteries in the solar panel, you can extend it with 3 more batteries. The S800 solar panel is separated installed, but S600's solar panel has to be installed on the top of the camera, anyway you can buy bracket if you want to install it far away from the camera. | Soliom Solar Security | 2022-10-31 |
| Does the alsrm go off on detection? | 2022-12-30 | Yes.. if you set up the alarm. | Patricia Dennis | 2022-12-30 |
| Does the alsrm go off on detection? | 2022-12-30 | Yes | Angie | 2022-12-31 |
| Does the alsrm go off on detection? | 2022-12-30 | No, it's set to be off, you can also set it on with detection | Soliom Solar Security | 2023-01-03 |