| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this casa work with Smart Life or Tuya app? | 2022-09-23 | Hi, only work with "VicoHoma" app. | G-Homa | 2022-09-23 |
| How do I charge the device , non of the 5V 1.5A outlets work? | 2022-07-25 | USB cord | llilsugar | 2022-07-25 |
| How do I charge the device , non of the 5V 1.5A outlets work? | 2022-07-25 | Dear Customer, We judge that there may be a problem with the USB charging cable, please try charging with another USB cable, if the problem has not been solved, please contact our email: support@g-homa.com, we will help you solve it. | G-Homa | 2022-07-26 |
| Camera has worked well for last month.. Still ok on live image, but has stopped recording. Any ideas why? | 2022-07-24 | Its might not be on look at battery life on your phone | llilsugar | 2022-07-25 |
| How may cameras can be added on the app? | 2022-09-01 | I bought two cameras and I was able to put both of them on the app together…. And I was able to share the camera/video with my boyfriend. | S-Leighhh… | 2022-09-01 |
| How may cameras can be added on the app? | 2022-09-01 | Hi, Please following these steps: 1. Please put the camera, mobile phone and router within 1 meter 2. Please connect your mobile phone to the 2.4Ghz wifi network in your home 3. Please press and hold the power button for more than 5 seconds to turn on the camera, and confirm that the power indicator on the front of the camera is on. If it is not on, please charge it first. 4. Double-click the power button, and after hearing the "ding dong ding dong" prompt sound, the camera is in a waiting state for connection 5. Open the Vicohome APP, click Add Camera, click Next, until the wifi password input prompt appears. 6. Please enter your home 2.4Ghz wifi network password, click next 7. When the QR code appears on the screen, aim the lens of the camera at the QR code on the screen, and when the camera makes a sound, put down the camera. and place the camera next to the router. 8. Wait for the network connection to complete | G-Homa | 2022-09-02 |
| Is this also 5g supported? | 2022-10-16 | Yes it supports it | Carmen T | 2022-10-16 |
| Is this also 5g supported? | 2022-10-16 | No 5G network support, only 2.4G network support | G-Homa | 2022-10-17 |
| Only stays charged for a week and have climb a ladder to recharge. Blue light and ding dong is not working regardless of pressing resetting button. | 2023-02-07 | We have added a a solar panel to it . We don’t have any problems with it, cuz we had to do the same .We bought a second one with the solar panel | Carmen T | 2023-02-07 |
| May I ask if I can only use sd card for storage and not storing in cloud even there is 7 days free of charge? | 2022-12-04 | Previous versions yes. Frustrating as it is, no. You have to have their service. | P. Wells | 2022-12-04 |
| May I ask if I can only use sd card for storage and not storing in cloud even there is 7 days free of charge? | 2022-12-04 | Dear customer, thank you for your question. It can be stored in the cloud, and the free 7-day cloud is rolling; that is, it will overwrite day 1 when it reaches day 8. Of course the memory card memory is also automatically overwritten when it is full. | G-Homa | 2022-12-07 |
| Is there is any home security cam models that the footage can be stored and reading via the sd card instead of cloud? Please advice? | 2022-12-04 | Dear customer, thank you for your question. There are no security cameras that are completely SD card only. It's all a combination of cloud and SD card. The product supports 7 days of free rolling cloud storage (by day 8 it will overwrite the video recording of day 1). The main purpose of this cloud storage is that you can also see the history in the cloud if the camera is stolen. If only the SD card alone, there is no way to do so. Of course there is cloud storage you can also store the video on the SD card (memory will automatically overwrite the most previous history when full). | G-Homa | 2022-12-07 |
| Does this camera have 24/7 recording | 2023-03-16 | Yes !! we have it to record motion sensor | Carmen T | 2023-03-16 |
| Does this camera have 24/7 recording | 2023-03-16 | Yes! I have my on 24/7 all spring/summer!! | Amanda mcnitt | 2023-03-16 |
| Does this camera have 24/7 recording | 2023-03-16 | I have mine where it is USB charged, so you CAN totally have it to record nonstop, but it will eat your battery. You can set it so that way you can have movement recorded up to 20 seconds. | Carmelita | 2023-03-16 |
| Does this camera have 24/7 recording | 2023-03-16 | No, this is a motion detection wireless security camera。 | G-Homa | 2023-03-17 |
| Does this camera have 24/7 recording | 2023-03-16 | Yes | GD | 2023-03-19 |
| Does this camera have 24/7 recording | 2023-03-16 | it only records when activated by motion | Amazon Customer | 2023-03-19 |
| How to reset the camara? | 2022-11-29 | By pressing the start button, you should be able to reset | Carmen T | 2022-11-30 |
| How to reset the camara? | 2022-11-29 | Dear customer, thank you for your question! 1. Please open the camera back cover and rubber plug. find the 'P hole, insert a pin, and press it for more than 5s to reboot the camera. 2.Double-click the camera power button to reset the camera and add it again. | G-Homa | 2022-12-01 |
| Does the camera have alive feed that can be viewed anytime, even with no motion detected? | 2022-08-12 | Yes, It has a live view. But the battery life is terrible, do not recomend | Mario | 2022-08-12 |
| Does the camera have alive feed that can be viewed anytime, even with no motion detected? | 2022-08-12 | Yes, the camera can view live video even when no motion is detected. | G-Homa | 2022-08-15 |
| Will it work with google nest hub? | 2022-09-22 | If I can help yes . | Carmen T | 2023-02-07 |