| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| The camera is set up and works, but how to change networks? | 2023-03-12 | Read directions, probably fr phone | Stephen | 2023-03-12 |
| The camera is set up and works, but how to change networks? | 2023-03-12 | You’ll need to redo the setup. Just be sure your phone is connected to the correct network when initiating setup. The camera automatically connects to the same network. | Bill G. | 2023-03-12 |
| The camera is set up and works, but how to change networks? | 2023-03-12 | I would go into settings and delete old wifi and search for a new one or reset the whole process. | Dalnutt22 | 2023-03-12 |
| Will the new Wyze 3 camera work with the Wyze 2 setup? | 2023-01-02 | I currently have 2 of Wyze V2 cameras and 1 V3 they all work great together | me | 2023-01-02 |
| tiene sensor de temperatura? | 2023-03-08 | No tiene. Para efectos domésticos no creo que sea necesario ya que soportan altas y bajas temperaturas. Si la quieres usar como monitoreo para alguna área especifica (central de refrigeradores control de temperatura, por ejemplo) no te serviría. | Cristian Echeverria Maturana | 2023-03-08 |
| Do motion/event alerts work through google home? | 2022-08-29 | Not sure, but videos are easily viewable on the Wyse app on your phone. | Gary C. | 2022-08-29 |
| I can't get cameras to scan bar code on my phone or on my iPad . ??? | 2023-01-17 | Sometimes you have to move the bar code close to the camera and then move it back a little ways. At least that is what works for me. | Airborne | 2023-01-18 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | I'd imagine up to 128mg. I have 32mb I just delete daily or save to my photo/ video gallery on my phone. | Dalnutt22 | 2023-06-09 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | We have tested with cards up to 256GB when formatted as exFAT. Even larger cards may work, but this has not been tested on our end. | Wyze Lifestyle | 2023-06-09 |
| What’s the expandable storage/ max size of sd card can be used ? | 2023-06-09 | I believe that we have a 256gb in ours. Check their website. | Beezer | 2023-06-09 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | Not this model. | Troy Brown | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | There is no battery only a pigtail from the camera that is than plugged into a cord that is similar to a phone charger. From the cord it can be plugged into a USB PORT or a 110 volt power source | Russell Holmes | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | I believe there is a Solar panel option, but it only works on the Wyze Outdoor Cam. | Brian Nutter | 2023-02-15 |
| Does the camera have a battery that can be charged by a solar panel? | 2023-02-15 | No, but go to wyze app to check. | Stephen | 2023-02-15 |
| If you install an SD card will that stop video from going to the cloud? | 2023-03-26 | I don't know if it will stop it. I use only a card and don't subscribe to their services and it works great. | Just a guy | 2023-03-26 |
| If you install an SD card will that stop video from going to the cloud? | 2023-03-26 | In the advanced settings section there is an option to record to the SD card or to the cloud. | Tiffany | 2023-03-26 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | It loads within seconds! | Brian Nutter | 2023-03-08 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | it depends everyone is different most of the time it loads and isn't super fast and other times it will not load cameras and says trying to connect but unstable service which I have never had any issues in 15 years with my internet and the only problem I have had is with these cameras but when working they are very good, they are trying to improve the apps but they are an issue for sure just not that great... | sbcatman | 2023-03-08 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | It's instant as soon as you open the app you can observe currently through the camera or you can review events (this is when the camera has recorded motion or sound) | Russell Holmes | 2023-03-08 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | What time do when your Wi-Fi connection? | megan cross | 2023-03-08 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | The App is very fast as long as you have a good Wi-Fi connection, or solid cell. | Dan Wadleigh | 2023-03-08 |
| How long does it take to load when you pull up the app? Is it super fast, does it load quickly? My current camera app takes forever to load and I'm | 2023-03-08 | Takes up to a minute. Sometimes faster. | Amazon Customer | 2023-03-08 |
| If device is unplugged during an event recording, will it erase whole event? | 2023-03-23 | Anything recorded on the SD card will stay on the card. It just won't record anything else once unplugged. | Lou | 2023-03-23 |
| If device is unplugged during an event recording, will it erase whole event? | 2023-03-23 | No, because the data is stored on the microsd card, or the cloud (if you pay for the service). | Mabe227 | 2023-03-23 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | Yes, you can see all cameras live in the app at the same time | Brian Nutter | 2023-04-03 |
| We have three cameras. Can all three be live streamed on the same page of the app? | 2023-04-03 | You can see the still image of a live update, but I’m not aware of a way to Play streams from 2+ cameras at the same time. | Corban | 2023-04-03 |
| Can I remotely view motion activated clips at no charge? | 2023-03-01 | Yes.. you do don’t need to subscribe e to any service but is offered. | Bre. | 2023-03-01 |
| Can I remotely view motion activated clips at no charge? | 2023-03-01 | Yes. There is no charge for that. | George Ehrlekrona | 2023-03-02 |
| How much is cam plus sub ? | 2022-04-28 | $15 yearly | L. M | 2022-06-17 |
| How long is the power cord? | 2023-03-01 | About 6 ft. | Patricia Jarvis | 2023-03-01 |
| Do I need the sd card still if I pay for cam plus? | 2022-06-03 | The SD card gives you more view back flexibility with the cameras, even if you have subscription. I’ve tried it both ways. I have 3 cameras. | SR | 2022-06-03 |
| If you get a 3 month coupon on one camera can you use this 3 month coupon on the same account? | 2022-09-07 | I’m not sure I’ve never used coupons when buying this product I could only assume the coupon could only be used once | ChrissyJ. | 2022-09-25 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | Ask Wyze, I only use indoor. I use other brands outside. WIth solar . | Stephen | 2023-02-07 |
| What solar panel will work with the Wyze OG? | 2023-02-07 | I don't use any. I use powerboats for the ones that doesn't have power. Works great! | George Ehrlekrona | 2023-02-07 |
| Is there a way to order the mounting adhesive and magnet separately? We’re having our house painted and will need to remount our cameras after. | 2023-03-29 | Yes. Here is the link of mounting kit: https://www.amazon.com/Wyze-Labs-WYZECMK-Mounting-White/dp/B07DG5KLNK | Wyze Lifestyle | 2023-03-30 |
| I want to record my worms eating a Pumpkin or something will this timelapse it for me? Or should I go with the version 2? | 2023-02-01 | The v3 has the timelapse feature. | Josh | 2023-02-01 |
| Why does the motion gets animated , like it moves fast sometimes? | 2023-04-17 | Have an experienced that myself but it could be caused by your internet in the connection time | megan cross | 2023-04-17 |
| Can you set it to alert for sound (e.g. barking?) without the premium subscription features? | 2023-02-02 | Yes you can set sound detection without having to pay, but it will pick up all loud sounds like trains, loud cars, thunder, and pretty much anything that is loud | Guy… | 2023-02-06 |
| I have both 5g and 2.4ghz networks? will it work even if i have both? how would i connect to just the 2.4 if i also have 5g? | 2022-12-07 | I think it only works on 2.4G channel. | Brian Nutter | 2022-12-07 |
| I have both 5g and 2.4ghz networks? will it work even if i have both? how would i connect to just the 2.4 if i also have 5g? | 2022-12-07 | Generally when you connect to the camera to setup the network it will show a list of the networks it can "see" or connect to in the App. If it's in the list then it's one that it supports. If the camera only supports 2.4Ghz networks it won't even see any 5Ghz to try to connect to. You then select the network and tell it the password to use to connect. It then tries to connect with the password and if it's correct it will connect. | Josh | 2022-12-07 |
| How much per year is iCloud? | 2022-11-21 | This may not be your answer but I would get a SD card and sign up for “cam Light” it’s free. | Rod Frost | 2022-11-21 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It comes with the connector and power cord - it is a micro usb. | LuRae | 2023-04-03 |
| What is the cable type for the camera? mico usb or what? | 2023-04-03 | It is 6 feet Micro USB cable. | Wyze Lifestyle | 2023-04-04 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | I think you would need a subscription for each camera. Because each camera would have a SD Card. I hope thats the case but I think it is | Dawn McGuire | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | No you don't. However if you needed to go back and review a video you would not have the capability. I believe it stores a short video for 14 days. The subscription for the year is very inexpensive. I believe you can even just do it on one camera. So if you wanted to put it in the center of your home and pay for the subscription and have the video saved it would be worth it. | Alison | 2022-12-20 |
| Do you need a paid subscription for each camera? wanted 6 cameras | 2022-12-20 | Not for the basic functions, but if you want cloud archiving and longer recording time. You need a monthly or annually plan (typically $20 per camera per year) I think there an unlimited camera plan too | Corban | 2022-12-21 |
| If these can be used as wireless how does it do so? I see it comes with a 6 ft cable | 2022-04-04 | Buy wireless one, need to be charged approx every 3-6 months | ANTHONY PARRILLA | 2022-04-04 |
| If these can be used as wireless how does it do so? I see it comes with a 6 ft cable | 2022-04-04 | The network connection to the camera is wireless. However, the camera needs power and so has a usb cable to continously power the camera. As mentioned by Anthony, Wyze makes a fully wireless (and battery powered) camera that only needs charged every so often. | Justin P | 2022-09-24 |
| What happened to free cloud storage of Video? | 2023-02-06 | They still have Cam Plus Light which is hid : go to account and services, you will see the headers and click on Cam Plus Light and add your camera | Rod Frost | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | It's still there. You only get 12 second clips and you can see those recording in the app. | Guy… | 2023-02-06 |
| What happened to free cloud storage of Video? | 2023-02-06 | I’ve never used there free cloud storage I have always only put the micro chips in for storage and have never had an issue. I recently order these for my dad and use the same micro sd cards for recording. | ChrissyJ. | 2023-02-07 |
| Does this camera rotate left to right? As the one I currently has only goes up and down? | 2023-01-13 | These do not rotate it is a fixed mount | Russell Holmes | 2023-02-01 |
| What kind of cord do I need so I can place it high up on wall? | 2023-03-04 | Regular | Stephen | 2023-03-04 |
| What kind of cord do I need so I can place it high up on wall? | 2023-03-04 | They give you a long cord but you can order a longer one from Amazon if you'd like. It's basically a long phone charger cord. | Dalnutt22 | 2023-03-04 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Go to live view, clicking the settings logo, select detection setting and increase the sound sensitivity. | Alison | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | go to notifications in app turn on sound | Stephen | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | You may have to create a Rule in Settings. Click on Device Trigger and follow the options to customize your scenario. | Brian Nutter | 2023-01-13 |
| I don’t get sound detection notification when baby cried, how can I fix it? | 2023-01-13 | Turn it on it the camera settings | Emily | 2023-01-14 |
| Can i use a 128 gb sd card i stead of 32? | 2023-02-16 | Yes. Wyze sd card 128gb sold separately. | Wyze Lifestyle | 2023-02-17 |
| Will there be a firmware update to fix the poor two-way audio? | 2023-04-05 | Dont know. Sorry | Ron | 2023-04-05 |
| Can these be used as wireless? | 2022-04-04 | Definitely | David R. Tawil | 2022-04-04 |
| Can these be used as wireless? | 2022-04-04 | No. It's wired. | Wyze Lifestyle | 2022-04-04 |
| Can these be used as wireless? | 2022-04-04 | Yes just buy wireless ones | ANTHONY PARRILLA | 2022-04-04 |
| Can these be used as wireless? | 2022-04-04 | Yes and no. It has to have a power source because they do not use batteries. I hooked it up to a compact solar panel I used for my other camera brand for power. Unfortunately they panel did not have enough power to run the camera 24hrs a day. The panel I was using is for camera, however, they work best with camers that only record motion detection not a continuous recording. | Denise | 2022-04-04 |
| I am not getting an alert when sound is detected, only motion. How do I fix this? | 2022-08-01 | Go to your settings. | Merrilee Rothan | 2022-08-11 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | You can get a micro card, you don't need subscription. Read about on wyze site | Stephen | 2023-01-31 |
| If you don't have a subscription, how do you view the images that the camera takes, and how many images will it take per motion detected event? | 2023-01-31 | Once you have the Wyze app the motion or sound the camera pick us are called "EVENTS" that you can view through the app on your phone. The events last I believe about 12 seconds. I recommend you also purchase the "SD CARD" that is available then the camera can be set up to record constantly , the. SD CARD will the retain the video for a period of time and then when full will record over previous recorded video | Russell Holmes | 2023-02-01 |
| Why doesn't this camera allow an SD card larger than 32gb? | 2023-03-01 | Don't know. I check mine every day and delete what I don't want. Easy. | Dalnutt22 | 2023-03-04 |
| Can the recordings be downloaded to the cell phone as mp4? | 2023-04-03 | Yes | Corban | 2023-04-03 |
| Can you use in window to see outside at night ? | 2023-03-04 | yes | Elouise H. McGimpsey | 2023-03-07 |
| What color is the power cord? | 2022-08-01 | White | MD | 2022-08-01 |
| What color is the power cord? | 2022-08-01 | It's white | damian | 2022-08-01 |
| What color is the power cord? | 2022-08-01 | The power cord is white. | M. Swanby | 2022-08-01 |
| What color is the power cord? | 2022-08-01 | My cord is white | Journeyman | 2022-08-01 |
| What color is the power cord? | 2022-08-01 | The cord is white | Marci K. | 2022-08-01 |
| What color is the power cord? | 2022-08-01 | It's white. | Wyze Lifestyle | 2022-08-02 |
| Any monthly fee? | 2022-11-28 | Yes. The free version only records like 12 seconds. I think it's $2 a month per camera or $20 a year per camera. I pay for 2 of my cameras ($40 a year) and decided it was too expensive to keep adding more cameras to the plan. | Emily | 2022-11-28 |
| Any monthly fee? | 2022-11-28 | Not required. As an alternative, you can buy a micro SD card, and data will saved directly to your camera, not the cloud. | Brian Nutter | 2022-11-28 |
| Any monthly fee? | 2022-11-28 | If you want all the notifications and features yes there is a monthly fee of about 2 dollars a month but you will get a short period to use all features for free during that time they offered it to me for 1.65 a month, and I returned the cameras and use another system with no monthly payment and you have no idea who is viewing your video on the other end and trust no applications over wi-fi...when I had a problem with their app the customer service was the worst I have ever tried to get help from, I am only speaking from my personal experience... | sbcatman | 2022-11-28 |
| Can i use this camera in Europe???? | 2023-03-04 | Yes. Just need a plug adapter. | Jim Unterseher | 2023-03-04 |
| Can i use this camera in Europe???? | 2023-03-04 | I’m not positive but as long as you have internet I don’t see it being a problem. | ChrissyJ. | 2023-03-04 |
| Can you use the camera & get notifications thru the app without an SD card? | 2023-05-14 | Yes you can | Russell Holmes | 2023-05-15 |
| What's the benefit of a subscription? What is lost if you have no subscription? | 2023-03-26 | Remote historical playback | gary | 2023-03-31 |
| Can this trigger an Alexa routine based on a sound event? I see it will if it detects a person, but don't see a sound option. | 2023-05-25 | I am not sure. But, that would get very annoying. | Beezer | 2023-06-09 |
| Does it have to be on the cord constantly or is it for charging purposes? | 2022-11-07 | It has to be plugged in all the time but it is only a usb cable like the the type you use on mobile phone. Hope this helps | H | 2022-11-07 |
| Does it have to be on the cord constantly or is it for charging purposes? | 2022-11-07 | It have to be on the cord constantly. | Wyze Lifestyle | 2022-11-08 |
| Does it have to be on the cord constantly or is it for charging purposes? | 2022-11-07 | It is powered by the USB power cord, no battery operation. | DenverGuy71 | 2022-11-08 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | No I don’t believe so. But like I said my SD was only in the camera for 2 days before the thing stopped working all together | louis larossa | 2023-05-08 |
| If you purchase an sd card, are there any fees associated to record? also, is there a certain card or brand of card you have to use? | 2023-05-08 | If I read it correctly there is a $1.99 a month fee. | kim p ewing | 2023-05-08 |
| How many hours does a 32Gb SD card hold? | 2023-06-09 | 32GB microSD card will hold approximately 2 days of HD video and 7 days of SD video. 128GB microSD card will hold approximately 8 days of HD video and 28 days of SD video. 256GB microSD card will hold approximately 16 days of HD video and 56 days of SD video. With microSD card installed, video continues to record even if WiFi connection is interrupted. | Wyze Lifestyle | 2023-06-09 |
| Is this camera 180 degree wide angle ? | 2023-04-05 | Yes | Ron | 2023-04-05 |
| How long does it last, one charge, on avg? | 2023-03-31 | This camera is line powered, it is plugged in to the wall outlet near the camera. So no worries about charging it. This thing works great. | gary | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | It is powered by plug-in. | Wyze Lifestyle | 2023-03-31 |
| How long does it last, one charge, on avg? | 2023-03-31 | You don't charge it, it stays plugged in continually. | Dalnutt22 | 2023-03-31 |
| Will the Wyze app allow you to set up a timer for the camera to shut off & on at specified times? | 2023-01-31 | No—just manually. It does allow you to turn off notifications, but still monitor. | Troy Brown | 2023-02-01 |