| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this 2.4g, 5g or both? connecting to 2.4g on my wifi is a hassle. 5g is not a problem. | 2022-11-20 | All LaView cameras only support 2.4G wifi as of now. Most of the router is dual-band, you could separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup. | EagleEyeCCTV | 2022-11-21 |
| Do you need to have one of wireless services listed to use this? | 2022-10-26 | Hi, this product contains a tracker and a Charger, and all you need is a smart phone and a router wifi to set them up. | EagleEyeCCTV | 2022-10-27 |
| How do you activate the 30-day free trial for the subscription plan? The lowest priced option shown was the $9.49/mo 1month plan. | 2022-11-02 | Sorry but there is no free trial for the Tracker because the subscription is for your phone to use cellular data when you are outside. | EagleEyeCCTV | 2022-11-03 |
| Can you track two dogs on the same screen on your phone? | 2022-11-11 | Yes, as long as you have 2 trackers, you could view them all on the Smart Life app. Any other questions, please contact LaView official support channelto ask our support team for help. | EagleEyeCCTV | 2022-11-16 |
| Funciona en Colombia? | 2022-10-26 | Yes, you can use LaView Tracker anywhere you need, there is no limit in position. | EagleEyeCCTV | 2022-10-27 |
| Do you have to have a WiFi to use cat tracking collar? | 2022-10-28 | Yes, you need a wifi to set up the tracker and the base station, but after successful setup, you could use cellular data or bluetooth to check the tracker. | EagleEyeCCTV | 2022-11-01 |
| What do i find the pet collar holder? | 2022-10-25 | Hi, the collar is not provided. And the provided silicon case is compatible with all size of the pet collar holder. | EagleEyeCCTV | 2022-10-27 |
| What is the range of this product | 2022-10-23 | no limit. at home, you could use it through the charger and when it is outside, you could use your phone's cellular data to check your pet. No matter where does the tracker goes, you could check on it. | EagleEyeCCTV | 2022-10-24 |
| How often does this update? Like if I had it on my head and she got out the door I don't want to take too long to show me where she's at or the route | 2022-10-24 | there are 4 modes about this and you could select it on the app. | EagleEyeCCTV | 2022-10-27 |