| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How does the mic sound? | 2023-06-18 | The mic sounds absolutely great! You won’t be disappointed | Yulanda Wright | 2023-06-18 |
| How does the mic sound? | 2023-06-18 | The sound is great! It's neither tinny nor scratchy. The sound is as good as what you're listening to. I listen to audio books mostly and the sound is as good, if not better, than on any other listening device. | The Sock Lady | 2023-06-18 |
| How does the mic sound? | 2023-06-18 | Only used it once receiving a phone call. Worked ok according to the person who called. | CB in AK | 2023-06-18 |
| How does the mic sound? | 2023-06-18 | It is crystical clear, strong connection to my phone. | Ccw | 2023-06-19 |
| How does the mic sound? | 2023-06-18 | Sounds very good. As necesary enough to be listened Do nos expect Clear/pure sound but works eficiently good. Regards. | Gus Facha 32 | 2023-06-19 |
| What connection range can be expected? | 2023-06-20 | I have left my phone in the house on the charger, and went to work out far in the back yard and it was awesome! | Deb | 2023-06-20 |
| What connection range can be expected? | 2023-06-20 | Bluetooth so maybe 40 feet. Does fine in house and around yard. | Kevin S. | 2023-06-20 |
| Do these work well in a loud factory and make phone calls? | 2023-03-30 | These do NOT block any surrounding sounds. How loud you would have to turn up your volume to hear a phone call while using this device is something you would have to test. | E. wright | 2023-03-30 |
| is the headband adjustable? I have an big head and the last (first) pair I got was non-adjustable... | 2023-05-04 | No, but don't let that stop you from buying them. I have a big noggin (and neck) as well, the light spring tension of the band fits on my temples comfortably and securely. The placement of the band up and down on the neck is really all the adjustment you'll need, trust me. They're very comfortable, no squeezing sensation, you'll forget your wearing them. | Brian H. | 2023-05-04 |
| is the headband adjustable? I have an big head and the last (first) pair I got was non-adjustable... | 2023-05-04 | I have a caveman head. They sit very well in front of my ears. Stay on well. I was worried about this as well. I thought I might have to be a strap to adjust. But, I didn't. These are very good headphones for fit, comfort and my ears are not having pressure issues anymore! | Brandon Johnston | 2023-05-04 |
| is the headband adjustable? I have an big head and the last (first) pair I got was non-adjustable... | 2023-05-04 | Unfortunately they are not adjustable. | Trevor MacLeod | 2023-05-04 |
| is the headband adjustable? I have an big head and the last (first) pair I got was non-adjustable... | 2023-05-04 | No it is not adjustable, but it is suited to a larger head than mine. I have a small head and it feels like the ear hooks want to come off my ears. They rarely do and they have yet to fall to my neck or anything. However, I knew this might be a problem. Other reviewers with smaller heads reported this but I didn't want a unique magnetic charger so I chose OpenMove over OpenRun which has two sizes. Unless your head is really large these will probably work better for you than for me... but I love them enough for the improved sound over less expensive ones I owned before. | Lavender Tiger | 2023-05-05 |
| is the headband adjustable? I have an big head and the last (first) pair I got was non-adjustable... | 2023-05-04 | No it is not adjustable. However very flexible and durable | B Pruitt | 2023-05-09 |
| Are these headphones safe, there is a chemical warning? | 2023-04-27 | I wear them everyday at work, no problems for me. Not to sure about all these warnings they talk about nowadays, I think they like folks to live in fear. I don’t. Haha. Aloha. | Thomas j. | 2023-04-28 |
| Are these headphones safe, there is a chemical warning? | 2023-04-27 | I am unaware of any chemical danger or issue. I enjoy my Shokz earphones | Hurdy9 | 2023-04-28 |
| Has anyone had problems getting these to connect to an apple watch ? i can not get them to connect. in fact my watch does not even detect them. | 2023-02-16 | I honestly haven't tried with just my watch. My watch goes thru my phone so it picks it up. | Barbara Arispe | 2023-02-16 |
| Do the headphones respond to “Hey Siri”? | 2023-04-02 | Yes, they answer to Siri.. | Mike Noftzger | 2023-04-02 |
| Do the headphones respond to “Hey Siri”? | 2023-04-02 | Sorry I don’t use Siri, so I can’t answer that. | Thomas j. | 2023-04-03 |
| Do the headphones respond to “Hey Siri”? | 2023-04-02 | Do not know. I returned them. | Puchi | 2023-04-03 |
| Does this work with Bluetooth 4.2? Iphone 6 | 2023-02-23 | Yes | D.C COMPUTERS | 2023-02-23 |
| Does this work with Bluetooth 4.2? Iphone 6 | 2023-02-23 | Yes | Innewor.ld | 2023-02-23 |
| How do you know when the battery is low? | 2023-03-17 | I’m sorry I haven’t experienced this yet -it’s been working all day for me and I charge at night. | Megan Crum | 2023-03-17 |
| How do you know when the battery is low? | 2023-03-17 | I gave them to my husband and when I asked him, he told me that he just plugs them in every day after he wears them. Honestly, he is not very tech-oriented, so he probably never looked and it works for him to just plug them in...sorry, that's the best I can offer you. | joanne Madorno | 2023-03-17 |
| How do you know when the battery is low? | 2023-03-17 | Beep and says power off | John Maury | 2023-03-18 |
| How do you know when the battery is low? | 2023-03-17 | It will intermittently say "charge me" | Patrick | 2023-04-23 |
| Como se carga? | 2023-01-20 | Super | ramon guias | 2023-01-20 |
| How is the sound quality for theses when compared to in ear buds? Thanks | 2023-04-11 | The sound quality is really good! I was surprised and impressed. | Anda | 2023-04-11 |
| How is the sound quality for theses when compared to in ear buds? Thanks | 2023-04-11 | I'm not a music person, and even in my opinion the sound quality isn't the best. It's clear, but not as good as ear buds I've owned. However, the comfort makes it worth it to me. | Vernon D Lintermuth | 2023-04-11 |
| How is the sound quality for theses when compared to in ear buds? Thanks | 2023-04-11 | To be honest, it depends on your use for it. If you’re listening to conversation, pop, rock, R&B, rap the music sounds really good. If you’re listening to something softer like classical music, I don’t recommend them as for the highs and lows can be muffled out. I listen to a lot of classical music but I use my Bose for style of music. Other than that I really do like these headphones. They are lightweight and easily forgotten that you’re wearing them. | Phish | 2023-04-13 |
| HOw long do they take to charge? | 2022-12-20 | It takes a couple of hours to get fully charge | Gary Fristrom | 2022-12-20 |
| HOw long do they take to charge? | 2022-12-20 | Couple hours | Amazon Customer | 2022-12-20 |
| HOw long do they take to charge? | 2022-12-20 | Not sure exactly but definitely less than an hour | NKMMoran | 2022-12-20 |
| HOw long do they take to charge? | 2022-12-20 | I usually charge it overnight so I don’t know how long it takes to charge. | Hilton M. | 2022-12-20 |
| HOw long do they take to charge? | 2022-12-20 | Mine charged in less than two hours. But, it was new and could have had some charge in it. | iowa | 2022-12-21 |
| Do these have to be broken in? I can't even move around my kitchen without the sound breaking up. I might return them. | 2023-02-08 | once I hear "connected" I have great sound - I do carry my phone in my pocket- no issues walking or riding a bike - sometimes deep in the woods my Amazon Music will freeze for a few seconds. If connection is weak, I play music stored on phone.. hope this helps | jack | 2023-02-08 |
| Do these have to be broken in? I can't even move around my kitchen without the sound breaking up. I might return them. | 2023-02-08 | Mine have been the GREATEST! I would suggest exchange | David G. Fulghum | 2023-02-08 |
| Do these have to be broken in? I can't even move around my kitchen without the sound breaking up. I might return them. | 2023-02-08 | Mine worked immediately. No breaking in necessary. | Lee | 2023-02-08 |
| What version of Bluetooth are these? | 2023-01-19 | I use apple but it says it works with android also. I just don't have android to try it on. My whole family use Apple gadgets. | Barbara Arispe | 2023-02-06 |
| Can these be used with walkie talkie | 2023-04-10 | I am sorry, but I can't answer that question. I gave these to my husband and he does not use a walkie-talkie....however, he absolutely loves them! | joanne Madorno | 2023-04-10 |
| Can these be used with walkie talkie | 2023-04-10 | They can be used with anything that supports Bluetooth. Does your walkie support Bluetooth? | spookiewon | 2023-06-04 |
| I can not get these to bluetooth connect with my apple watch (series 5)... it connect with my iphone 11 pro but not the watch anyone have that proble | 2023-01-07 | I actually haven't tried on my watch. Usually though when connects with my phone it connects through my watch. | Barbara Arispe | 2023-02-06 |
| How does these do for audio only? I listen to books and all the others I've tried are very muffled from all the bass. | 2023-05-01 | I gave these to my husband and he absolutely loves them...listens to podcasts all the time and the sound is perfect.. He loves the fact that when he works out and sweats, they do not fall out like other in the ear buds. | joanne Madorno | 2023-05-01 |
| How does these do for audio only? I listen to books and all the others I've tried are very muffled from all the bass. | 2023-05-01 | They have been crystal clear, w everything I’ve listened to so far | sunnybeaches | 2023-05-01 |
| How does these do for audio only? I listen to books and all the others I've tried are very muffled from all the bass. | 2023-05-01 | Well you're in luck because bone conduction generally has less bass. That's why audiophiles don't like them. If you don't want a lot of bass, these are the ticket. | spookiewon | 2023-06-04 |
| I purchased this as a gift and when they are using it on phone calls I cannot hear them for more than a couple seconds. User error or product defect? | 2023-02-08 | Well that depends on how old there bluetooth is but it can be either or. I have 2 of these and swear by this brand. I use em while riding my motorcycle and wife uses em in a warehouse. So if her phone and Bluetooth our within a year or so I would reach out to the company. There isn't any better under 100.00 | Brian G. | 2023-02-08 |
| I purchased this as a gift and when they are using it on phone calls I cannot hear them for more than a couple seconds. User error or product defect? | 2023-02-08 | I did not gave this experience. My calls come through clear. Maybe it's the person's internet connection. | Debra L. Gray | 2023-02-08 |
| I purchased this as a gift and when they are using it on phone calls I cannot hear them for more than a couple seconds. User error or product defect? | 2023-02-08 | I have never experienced that problem. I would recommend contacting the company through your Amazon products link for advice on how to remedy your problem. | The Ancient 1 | 2023-02-09 |
| I purchased this as a gift and when they are using it on phone calls I cannot hear them for more than a couple seconds. User error or product defect? | 2023-02-08 | I have never had a problem taking phone calls while using the Shokz. That sounds like a defect to me. | STEPHANIE HUDGINS | 2023-02-09 |
| Will this work for person with tiny ear canals and can't hear with normal ear? | 2023-02-05 | Absolutely, I have a VERY small canal and all ear buds fall our of my ears. They just rest on the outside of your ear. These are wonderful, plus other people cannot hear anything coming out of them. When I wear the Apple ear buds, other people can hear noise coming out of them at my job. | Barbara Arispe | 2023-02-06 |
| Will this work for person with tiny ear canals and can't hear with normal ear? | 2023-02-05 | Just an uneducated guess here, but if the inner ear is intact it should work very well. I have narrow canals but hear fine. These are now my favorite headphones because earbuds tend to hurt when I wear them. The sound isn't as sharp unless the ear canal is blocked, but it is still very comfortable. An item most don't mention is the microphone quality. My father is elderly and hard of hearing, but he hears me loud and clear when I make calls wearing these. | K. Erickson | 2023-02-07 |
| manufacturer please answer - shokz headphone - can you listen to only conversations - no music | 2023-02-23 | I listen to music all the time. Bass however is lacking. The wonder of this headset and the clarity of everything is worth losing some bass. | DavidH1957 | 2023-02-23 |
| manufacturer please answer - shokz headphone - can you listen to only conversations - no music | 2023-02-23 | You can use it as headphones with phone to talk and listen hands free. Anything you can Bluetooth pair to it. It's great for hands free speaking. | Amy Rodriguez | 2023-02-23 |
| I see an offer for 19% off but when i navigate to buy the item there is no such discount. Whats up with that? | 2023-05-15 | Don’t know? Maybe it is built into the price already? | Kevin S. | 2023-06-20 |
| Does the microphone work well, can people hear you clearly when you speak? | 2023-04-09 | My device lets me have phone calls clearly every day. One thing that happened however is my call did get dropped once and the person I was talking to could hear people we weren’t talking too. So a weird thing happened once. Calls however can be heard clearly. | Devin A. Waters | 2023-04-09 |
| Does the microphone work well, can people hear you clearly when you speak? | 2023-04-09 | It does for me. I love these headphones! | Marter1954 | 2023-04-10 |
| Does the microphone work well, can people hear you clearly when you speak? | 2023-04-09 | They work excellent. This is my second pair because I lost my first ones. I absolutely LOVE them. And, they have an excellent battery life. | Wendy Mizell | 2023-04-10 |
| how do you answer an incoming call? | 2023-03-17 | Push the button that's on the headset next to the left ear. | Junior | 2023-03-17 |
| how do you answer an incoming call? | 2023-03-17 | There is a multi purpose button on the end of the head gear that if you push it once, it answers the phone, and if you push it twice it will end the phone call. | Julia T. Wendt | 2023-03-18 |
| When phone rings can you hear ringones or is there a default call alert? I have a Motorola phone. | 2023-04-29 | He hears ring tones and talks through the headphones. | joanne Madorno | 2023-05-01 |
| Does this come with the manufacturer's 2 yr warranty | 2022-12-23 | Yes, it does. It will come with a warranty card with the product's serial number and instructions on how to reach them for warranty service. You will need that card and a copy of the invoice to show when it was bought. | Albert C Winford Jr | 2022-12-23 |
| compatible con iphone? | 2023-01-16 | Yes! Just use bluetooth to connect | Moratina | 2023-01-16 |
| compatible con iphone? | 2023-01-16 | Si, cualquier dispositivo Bluetooth | Analesly | 2023-01-17 |
| compatible con iphone? | 2023-01-16 | Yes. | Puchi | 2023-01-17 |
| compatible con iphone? | 2023-01-16 | Es compatible con iphone. | Sandra Miranda | 2023-01-17 |
| compatible con iphone? | 2023-01-16 | Sí, lo son. | Laura Zaldana | 2023-01-17 |
| compatible con iphone? | 2023-01-16 | Si , con iPad y MacBook Air | Axel Ramirez | 2023-01-17 |
| My main form of cardio is boxing. My earbuds/headphones always fall out during jump rope and punching bag. Will these stay on during intense exercise? | 2023-01-11 | I would say they would work good, because while I jog/run I have no issues with them. | Bacord2008 | 2023-01-11 |
| My main form of cardio is boxing. My earbuds/headphones always fall out during jump rope and punching bag. Will these stay on during intense exercise? | 2023-01-11 | These type of headphones will stay on during boxing as long as you are upright or semi vertical most of the time. I have used them while speed jumping rope and have had no issues. I have used them while punching a bag and moving around; they have yet to fall off. They do allow you to be aware and hear your surroundings while still listening to your favorite music, podcast or audio book. | Lazaro Herrera | 2023-01-11 |
| My main form of cardio is boxing. My earbuds/headphones always fall out during jump rope and punching bag. Will these stay on during intense exercise? | 2023-01-11 | They will probably stay on but may slip around a bit | NKMMoran | 2023-01-12 |
| My main form of cardio is boxing. My earbuds/headphones always fall out during jump rope and punching bag. Will these stay on during intense exercise? | 2023-01-11 | I haven't boxed in em yet but running and 100 mph winds on my motorcycle haven't dislodge them nor hanging up side down. I also have a big head 7 3/4 inch to be precise. Now my wife who has a tiny head round 6 inches they slip and slide but haven't fallen off yet. | Brian G. | 2023-01-12 |
| compatible with iphone 14 pro max? | 2023-05-11 | Sure I have an iPhone 13 promax | Cynthia Cunningham | 2023-05-11 |
| compatible with iphone 14 pro max? | 2023-05-11 | Yes-it’s bluetooth | Phantomsue | 2023-05-11 |
| compatible with iphone 14 pro max? | 2023-05-11 | I believe it will work if you can sink it to your phone. My phone is an android. | peggy bumgarner | 2023-05-12 |
| compatible with iphone 14 pro max? | 2023-05-11 | Yes...but beware they sent me a replacement because button fell off and now the replacement will not charge and no one has answered my email about the second pair not charging... | Heardsbabe | 2023-05-15 |
| How big is this? I have a fat head and I had already bought one off of temu and it was small. | 2023-03-26 | I am sorry, but I can't answer this question. I bought these for my husband. He loves them, but he has a normal size head, so he can't answer your question. Ask the manufacturer or order and try for yourself | joanne Madorno | 2023-03-27 |
| Que tipo de conneccion usa? Magnética, usb C ? | 2023-01-19 | It’s a USB C | Saul | 2023-01-19 |
| Any way to connect a mini plug for non-Bluetooth connection? | 2023-04-28 | No you can not have to have Bluetooth | ChellChell | 2023-04-29 |
| cannot be found in bluetooth search？ | 2022-12-21 | Happened to me too.. but just press the button so that the lights flash to put it in pairing mode so it can be found. See instructions for details. | spurs21 | 2022-12-21 |
| cannot be found in bluetooth search？ | 2022-12-21 | Make sure that you put your headset in Paring mode by pushing the first (one/off) button until you hear the word "Pairing". You should be able to see it then. | Allen K | 2022-12-21 |
| cannot be found in bluetooth search？ | 2022-12-21 | All I can say is that I have an IPhone. I made sure the Bluetooth option on my phone was enabled, then I followed the Shokz directions on how to pair the headphones and it worked. If you are still having trouble, look on YouTube to see if there is a ‘how to’ video. | The Ancient 1 | 2022-12-22 |
| cannot be found in bluetooth search？ | 2022-12-21 | This is hard to pair. It will eventually show up but only if you have nothing else paired to device and no other devices around. I have to pair it in separate room from any other Bluetooth capable device. And each time you take it off device you have to go through it again. If your having trouble, call manufacturing company | Cmd2222 | 2022-12-22 |
| Can it be paired with 2 devices simultaneously? | 2023-05-16 | No. I have not been able to pair it with 2 different devices. I can switch between devices fairly easily. | B Pruitt | 2023-05-16 |
| Can it be paired with 2 devices simultaneously? | 2023-05-16 | as a user your SHOKZ is receiving through bluetooth from a device like a phone, or a watch. On my runs I open my iwatch or iPhone in bluetooth and select the receiving device like SHOKZ or earbuds. you have to select which one you have and it plays from there. Your music device is only going to send to the one you select in bluetooth | Biull W. | 2023-05-17 |
| Can it be paired with 2 devices simultaneously? | 2023-05-16 | Yes, it can be paired to multiple devices at the same time but it can only be connected to one at a time. For example you can pair it to your phone and ipad at the same time. | jkmhb | 2023-05-17 |
| I have volumed turned up as loud as it will go. Is there any way to make it louder? | 2023-02-10 | The volume control controls the volume on your phone so make sure your phone is turned up about half way first. | Annie🌹 | 2023-02-10 |
| I have volumed turned up as loud as it will go. Is there any way to make it louder? | 2023-02-10 | Try changing how you have it placed near your ear. It works better is certain positions | Suzie Q | 2023-02-10 |
| I have volumed turned up as loud as it will go. Is there any way to make it louder? | 2023-02-10 | turn up the volume on your device. | Nika | 2023-02-11 |
| I have volumed turned up as loud as it will go. Is there any way to make it louder? | 2023-02-10 | I control the volume using my phone. I have no issues not hearing well enough | Amy Rodriguez | 2023-02-11 |