| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| The app is asking me for a password when i scan the base, Where do i find the password? | 2023-03-19 | Have to setup an account | Brenda | 2023-03-19 |
| The app is asking me for a password when i scan the base, Where do i find the password? | 2023-03-19 | I think you have to setup an account/ register | Jomile Computer ETC | 2023-03-19 |
| The app is asking me for a password when i scan the base, Where do i find the password? | 2023-03-19 | Hello friend, We are very sorry to hear this, please do as following: 1. Restore the base station to factory settings and try adding it again; 2. Make sure that this base station has not been added by other registered users; 3. If you have tried the above two methord and still not working, please provide the QR code of the base station to our Customer Service (SC@yooomail.com ) for tech support, you will get an fast repponse in 24 hours. | Camland Direct | 2023-03-20 |
| The app is asking me for a password when i scan the base, Where do i find the password? | 2023-03-19 | Never got them to activate. Sent them back. | Jason Lewis | 2023-03-20 |
| Hi I purchased 3 cameras and Need a fourth, would it be possible to purchase just one camera? They seem to only sell them in pairs? | 2023-03-01 | Hello Friend, Please contact our customer service ( SC@yooomail.com) for informations of extra one more solar camera. And you can synced it the base station follwowing the hand manual, then you can view all 4 cameras on the App EseeCloud. | Camland Direct | 2023-03-03 |
| No continuous recording? How about solar panel placed in the shade? | 2023-03-07 | Dear Friend, Sorry, this solar security camera system has no continuous recording, which will drain out the battery in a few hours, since this solar camera system is 100% wire-free, no need to plug it into a power outlet. We do suggest placing the camera's solar panels face and under the sun. ( the solar panels are not detachable to place independently). | Camland Direct | 2023-03-08 |
| Do they need Internet to work? | 2022-12-12 | Yes | Jeremy Howell | 2022-12-12 |
| Do they need Internet to work? | 2022-12-12 | Hello friend, Yes, this solar security camera system need Internet to work. The working theory is: you need to plug the base station into your home internet router, then use app scan base code to add cameras into app to view them (the base is the media between the internet and solar cameras). | Camland Direct | 2022-12-14 |
| Hello- can the camera be run fulltime via usb power? ( ie: inside barn where no sun is available)? | 2023-03-12 | Video could not be loaded | Camland Direct | 2023-03-13 |
| Will these connect to fiber optic wifi | 2023-01-20 | Dear Friend, These wireless solar security cameras not connect to the wifi directly, they are factory synced with the base staion, and you just need to plug the base station to your home wifi router with provided network cable, then this solar camera system will work with your network. Also, simply scan the QR code on the base sation, you can add all these cameras to the App EseeCloud to live viewing them. | Camland Direct | 2023-01-20 |
| Can you split camera between 2 house? | 2022-11-01 | Dear Customer, The solar camera system's working distance when there is a wall between them is 60~80 feet, please take this as a reference. | Camland Direct | 2022-11-02 |
| The batteries aren’t holding a charge; Do we need to replace the batteries? | 2023-06-03 | Hello Friend, We are very sorry to hear that. Have you turned on the 24/7 recording mode so that it drains the battery out fast or other? If not, please contact our customer service (SC@yooomail.com) to exchange a new replacement solar security camera for you. | Camland Direct | 2023-06-03 |
| The batteries aren’t holding a charge; Do we need to replace the batteries? | 2023-06-03 | I purchased the same system, and had the same issue. Before you purchase new batteries, make sure the solar arrays have adequate sun exposure, and that you have charged the battery packs for 24 hours before installment. If after all that they are still not holding a charge, then you’ll need to purchase new battery packs. | Dillon… | 2023-06-03 |
| The batteries aren’t holding a charge; Do we need to replace the batteries? | 2023-06-03 | I have had my for year and half never have a problem but you might have them recording all the time.. check your settings and make sure they get sun | rory s dennis | 2023-06-03 |
| How much is the app for your phone to view ? | 2022-12-07 | Its was free the first year then charge per month for The I cloud storage, but can see cameras live with out | Mark B. | 2022-12-07 |
| How much is the app for your phone to view ? | 2022-12-07 | Dear Friend, The APP CloudEye is free to download to IOS/Android Devices to use. To store recorded video, you can choose either a micro SD card (insert the base to store all cameras' videos), or subscribe to the Cloud Storage Service in the APP. | Camland Direct | 2022-12-09 |
| What encryption do these cameras use, as well as the app? | 2023-02-10 | Hello Friend, This wireless solar security camera system use inner privacy wireless protocol to connect to base station before out of factory. It use EseeCloud APP for Android/IOS smart devices, and EseeCloud/CloudEye for IOS smart devices. | Camland Direct | 2023-02-11 |
| Can i watch on a Roku tv ? | 2023-03-15 | I don't know I downloaded on my telephone | rory s dennis | 2023-03-15 |
| Can i watch on a Roku tv ? | 2023-03-15 | Video could not be loaded | Camland Direct | 2023-03-15 |
| Se puede usar con Alexa? | 2022-12-31 | No . Lo he intentado lo que pasa que las cámaras traen su propia aplicación para ver las cámaras. Nota lis compras te recomiendo un panel solar extra . Su propio panel aveces no es suficiente energias | Ismael Orozco | 2022-12-31 |
| Se puede usar con Alexa? | 2022-12-31 | Estimado amigo, Lo sentimos, este sistema de cámara inalámbrica solar no funciona con Alexa, sólo funciona con App CloudEye/EseeCloud. | Camland Direct | 2022-12-31 |
| Se puede usar con Alexa? | 2022-12-31 | Si | Tania Gonzalez | 2022-12-31 |
| Can I add an extra camera to the current base that I have? | 2023-03-01 | Hello Friend, Sure, you can add one more solar security camera to the current base you have. (This base station is 4 channel). | Camland Direct | 2023-03-03 |
| Can the cameras connect to wifi without using the base station? | 2023-05-11 | No I don't thinks so you need to use the base... because that plugs into your wifi so yes you need base | rory s dennis | 2023-05-11 |
| Can the cameras connect to wifi without using the base station? | 2023-05-11 | Hello Friend, This is a solar camera system, generally, we suggest plugging the base to wifi router, so that you only need to scan the base code to add them to the app. And yes, you can connect the cameras to wifi without using the base station, but that is to use the 2-pack camera as a single camera individually, you need to reset the cameras and add them to the app one by one, and use a micro sd card in each camera, not easy to setup as the 2 pack camera set. | Camland Direct | 2023-05-12 |
| How many hours of record time do you get with a 128GB sd card? | 2023-01-16 | no you have to purchase separately | Jomile Computer ETC | 2023-01-16 |
| How many hours of record time do you get with a 128GB sd card? | 2023-01-16 | I still had plenty of room after 4 months. It was maybe about half full. | Eserr | 2023-01-17 |
| How many hours of record time do you get with a 128GB sd card? | 2023-01-16 | Dear Friend, This solar security camera system is motion trigger recording, If triggered 10-15 times a day, 128GB memory and 4 cameras will last about 2 years, if triggered 15-30 times a day, 128GB memory and 4 cameras will last about 1 year. if triggered 30-45 times a day, 128GB memory and 4 cameras will last about half a year. | Camland Direct | 2023-01-17 |
| Will these cameras set up with iPhone | 2022-12-05 | Dear friend, Yes, you just need to download the APP CloudEye to your iphone/Android phone ,then you can set up these solar cameras via the APP. | Camland Direct | 2022-12-06 |
| Will these cameras set up with iPhone | 2022-12-05 | Yes they will | Kurt… | 2022-12-11 |
| Can i connect theses cameras to camland w310 nvr system ? | 2023-02-26 | Dear Friend, Sorry, this solar security camera system uses wireless base station, which is not compatible with all kind of NVR system, and the camland w310 nvr system. This is a differenent connection version wireless camera system. | Camland Direct | 2023-02-27 |
| Charge camera per instruction (4hr) Place camera outside after a few days, stop working. They won't stay charge. | 2023-01-08 | Hello friend, We are very sorry to hear that, do all solar cameras won't stay charged, or only one? please contact our customer service (SC@yooomail.com) to get tech support for this situation, or a replacement solar camera for you. | Camland Direct | 2023-01-09 |
| How can I add more 4 more cameras and base to my app. That I have 4 cameras and base already installed | 2023-04-25 | Hello Friend, If you want to add more 4 more cameras and base to your app, simply scan the code on the second base station. And please note that the 2 sets of solar cameras can't share one Cloud Storage account, you can use a micro SD card for the 2nd solar camera set. (only need to insert one micro sd into the base). | Camland Direct | 2023-04-26 |
| Almacenan todo lo que sucedio en todo el dia o solo graban 10 segundos cuando detectan movimiento? | 2022-12-07 | Hola amigo, El sistema de cámara de seguridad solar registra de 10 a 30 segundos (según su configuración) cuando detecta movimiento, no almacena todo lo que sucedió durante todo el día. Son cámaras alimentadas por batería + panel solar, durarán meses sin necesidad de desmontarlas para recargarlas. | Camland Direct | 2022-12-08 |
| que recomendaria para hacer vigilancia de animales , estudio, en un area de 1 (un) kilometro de ancho y de 4 km largo, bosque con arboles no hay CC? | 2023-03-20 | Hola, amigo, Este sistema de cámara de seguridad inalámbrica solar puede alcanzar aproximadamente 100 m/330 pies en un área abierta (la distancia inalámbrica de la estación base a las cámaras inalámbricas). Entonces, si desea vigilar un área de aproximadamente 1 km * 4 km, lamentamos mucho que esta cámara solar inalámbrica no funcione para usted. //Hello Friend, This solar wireless security camera system can reach about 100m/330ft in the open area (the wireless distance of the base station to the wireless cameras). So if you want to surveillance an area of about 1km*4km, we are very sorry this solar wireless camera can't work for you. | Camland Direct | 2023-03-21 |
| que recomendaria para hacer vigilancia de animales , estudio, en un area de 1 (un) kilometro de ancho y de 4 km largo, bosque con arboles no hay CC? | 2023-03-20 | No tiene tanto alcance para ello, debe estar máximo a 20 MT del emisor | Camilo Escobar Osorio | 2023-03-23 |
| Where can I get replacement camera base? | 2023-01-05 | Hello friend, We are very sorry to hear that, please contact our customer service (SC@yooomail.com) to get a replacement camera base. | Camland Direct | 2023-01-09 |