| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Onvif not compatible? Need to specify | 2022-09-15 | Hello. This 4K security camera can work with software like Synology or BlueIris. Please contact us via Amazon Message for further questions. | ReolinkDirect | 2022-09-16 |
| Will this work with alexa | 2022-07-24 | Hello. Yes, this 4K Security Camera Outdoor can support the smart home. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-07-30 |
| how many megapixel | 2022-07-24 | Hello, this 4K Security Camera Outdoor has eight megapixels. | ReolinkDirect | 2022-07-30 |
| Is the zoom on this camera optical or digital? | 2022-07-25 | Hello, this 4K Security Camera Outdoor, RLC-824A supports 16x digital zoom. | ReolinkDirect | 2022-07-30 |
| Does the reolink rlc-824a use the same mounting bracket as the reolink rlc-822a? | 2022-09-09 | Hello. Yes, REOLINK 4K Security Camera RLC-824A shares the same Mounting Template as RLC-822A. | ReolinkDirect | 2022-09-11 |
| Does it work with Synology surveillance station? | 2022-06-08 | Hello. Yes, this 4K outdoor camera can work with Synology. If you need help to do so, please contact us via Amazon Message. | ReolinkDirect | 2022-06-09 |
| Does it work with Synology surveillance station? | 2022-06-08 | Synology has not added presets for the RLC-824A. I got this working with my DS718+ after talking with ReoLink support. I ended up using the Synology supported RLC-822A settings (manually add the camera and select ReoLink -> RLC-822A). I could not get the generic ONVIF settings to work with synology. Synology seems to only support one stream from the device. So even though it has a high-res and low-res stream, my synology will only allow me to connect to one. Seems like Synology does not support a h.264 and h.265 at the same time or something. Bummer, but not a deal breaker. ReoLink support has been very responsive. I'm not too happy with some of their on-line documentation, but the in-person support has been solid. | Scotch | 2022-07-12 |
| how can you change codec to h264? | 2022-10-18 | Hello. If you need to use the H.264 format, you may need to lower the camera resolution under the 5MP. You can refer to: https://support.reolink.com/hc/en-us/articles/360006937654 | ReolinkDirect | 2022-10-19 |
| I have three older Reolink cameras (with Reolink software/phone app) and would like to know if this would work with them? | 2022-07-12 | Hello. Yes. This outdoor camera adds to reolink app/client and work with your three older Reolink cameras. | ReolinkDirect | 2022-07-14 |
| Are these in a metal housing ? | 2022-06-24 | Hello. Yes, it is in the metal shell. | ReolinkDirect | 2022-06-28 |