| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | Video could not be loaded | TAI-US | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | The on/off sliding switch is marked and on the side of the DVD player. It is next to/in front of the power cable plug-in. | Margery Green | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | Hi there, So first, make sure you charged your DVD Player! The on/off button is on the top and easily visible, but on the side of the unit where you plug in to charge it, there should be a switch to put in charge or play mode, check that to make sure its in the correct position. I'm going by memory because this DVD player was a gift for my mom, so I don't have it in front of me. Hope this helps! | Dee… | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | Make sure you have charged up the device. Then...it should turn on just fine. Please look at the right hand side of the device for the "on/off" switch. It's a small one....easy to miss. Make sure you look at the written information that came with the player. | Juliann Ahrens | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | There is a slide button on the right side in the back. That will turn it on. If it doesn’t turn in, it might need to be.charged. Where you plug in that cable is right next to the on off switch | Joanne Varney | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | On the right hand side there is an on and off switch. A green light means the power is on. You also have to charge the battery to get it to work without the cord. | Nancy… | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | First be sure it is charged. Then, look at the side near the charging portal — there is an on/off switch. Slide it to “on”. Then on the top, left, push the play or start button and wait about 10 seconds | Savanna | 2022-04-22 |
| could someone show me how to turn on this player? mine isn't work. | 2022-04-22 | Power switch is on the bottom right | Amazon Customer | 2022-04-22 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | If it’s a little warm when you first turn it off after watching it for while I would think is normal but it should eventually cool down. It shouldn’t stay warm feeling, it should cool down. I hope that helps. | Dee… | 2022-04-03 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | I haven't found that to be the case...that doesn't sound right. | Amazon Customer | 2022-04-03 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | I would think no | Gigi | 2022-04-03 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | My dvd player has been off for a few days and it is not warm anywhere. I don't think it should be warm where the battery is or anywhere, unless it was recently used. | Nancy… | 2022-04-04 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | I don't think it's supposed to stay warm whilst turned off. Mine gets slightly warm whilst plugged in and being used but I always use it plugged in rather than just using battery power and I didn't notice the warmth until your question. | Margery Green | 2022-04-05 |
| Does the dvd player suppose to stay warm on the right side even though it is off? | 2022-04-03 | Dear customer, Thanks for your question. Regarding this situation, our technical support gives the following answers. 1) Our player needs to turn off the switch on the right side to shut down. If just let the LCD off, the machine is still running. 2) It is normal for the DVD player to be slightly warm when it is working. Because the motherboard chip is on the right side of the machine and the battery is on the other side. When you switch off the power, the motherboard chip will gradually cool down. If you have other questions about this, please contact our customer service. We'd love to help you. ============================= Email: vp-service@iegeek.com | MEHOOM-US | 2022-04-07 |
| Can you change regions back and forth, or is it change one (or limited) time only? | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. You don't need to switch regions, the ieGeek player supports all regions by default. It supports CD, DVD, DVD+R(-R), DVD+RW(-RW), VCD, SVCD-R(RW), CD-R(RW) from 6 regions (Blu-ray and pirated discs are not supported); ieGeek also supports multi-media files via USB and SD Card (16-32GB), such as VOB, AVI, MPEG, MP3, WMA, JPEG. Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| How can i get replacement ac power cord and controller | 2023-01-12 | Hi friend, We are sorry to know that you are experiencing problems. You can contact ieGeek customer service, we will solve your problem for you, thank you! (vp-service@iegeek.com) | TAI-US | 2023-01-13 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | Thank you very much for your question. ieGeek portable DVD player can read memory 16-32G USB.(can be plugged into USB). If you have any other questions, please feel free to contact us.(vp-service@iegeek.com) | TAI-US | 2023-01-03 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | I'm not sure either because I'm just watching movies with it. The booklet has a section on using this for games. I'd give it a try or perhaps looking on a YouTube video. I'm sorry if this wasn't helpful. | Karla Kirchman-gray | 2023-01-03 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | I don't think so...but am not sure | Amazon Customer | 2023-01-03 |
| Does this model have a hold button? | 2022-07-13 | It doesn’t have a hold button but you can pause play and it will continue from where you paused the movie. | Pete | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | Yes. Just hit the play button and it pauses the playback. | Sean C | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | It has a pause button. | Margery Green | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | Yes, a pause button on the remote | Amazon Customer | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | It does have pause, is that what you are referring to? This device is almost like a computer, flash drives, cds, movies, presentations etc it is excellent. I love this and i have purchased devices way more expensive with a lot less features | Joe Consumer… | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | Yes...it does. | Juliann Ahrens | 2022-07-13 |
| Does this model have a hold button? | 2022-07-13 | It have a pause button. And it start up from where you left off if you delay playing. | Teresa Carrington | 2022-07-14 |
| Where is the charging indicator? i plugged it in overnight and it still only works plugged in - no led light anywhere. defective battery? | 2023-05-03 | If you plug it in when it's needs charging, it lights up red... when fully charged its green. When it's closed...before you open the top to open...the right lower corner in front is the area where you'll find the light. | Karla Kirchman-gray | 2023-05-03 |
| Where is the charging indicator? i plugged it in overnight and it still only works plugged in - no led light anywhere. defective battery? | 2023-05-03 | Hi friend, Thank you for your questions. If you plug it in when it needs charging, it lights up red. When fully charged it's green. The right lower corner in front is the area where you'll find the light. If you have any other questions, please feel free to contact us. ieGeek vp-service@iegeek.com | TAI-US | 2023-05-17 |
| Ok to use in Europe? DC power adapter? | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. The ieGeek portable DVD player comes with an AC adapter (USA). If used in Europe, combining the player with a power converter will work normally. Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| Is it firestick compatible? | 2022-07-26 | Dear customer, Thank you for your question. No, it's not compatible for firestick. But it can read discs( DVD, CD, CD-R/RW, DVD-R/+R, DVD-RW/+RW, CVD, VCD/DVCD, and SVCD (except Blu-ray and pirated discs)). It also reads AVI, VOB, MPEG1, MPEG2, XVID format files via USB and SD cards(up to 32GB). Hope this will help. ============================= Email: vp-service@iegeek.com | TAIP-TECH | 2022-07-27 |
| How do I replace a c adapter? | 2023-06-12 | I would take the old one to Best Buy and they should be able to find a replacement. Or search Ebay or Amazon. | Amazon Customer | 2023-06-12 |
| dash cam 32gb SD card capacity. after the card is full can i insert it into the SD card slot and will it play automatically like a movie would play? | 2022-11-17 | Thank you very much for your question. The pictures on the SD card can be played automatically, and the videos on the SD card will exit after one is played. A simple confirmation ”ok” will allow you to continue playing the next video. I hope my reply has answered your question. ieGeek | TAI-US | 2022-12-05 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | It closes like a laptop computer. | Margery Green | 2022-06-02 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | It is like a notebook computer. | Nancy… | 2022-06-02 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | Yes. Folds like a laptop. Cover to worktop. | pc | 2022-06-02 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | No, it opens up for a viewing and closes flat for storage,You can adjust the tilt of the screen but it is not multi positional like an iPad. Hope that helps. | Dee… | 2022-06-02 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | Yes it can...compact for its viewing size. | Amazon Customer | 2022-06-02 |
| Whether it can be folded？Just like a pad. | 2022-06-02 | Folded? You mean does it close? If yes, it does close. | Debra J. Guastella | 2022-06-06 |
| Can you screen mirror your phone does it have Bluetooth | 2023-03-01 | hi friend, thank you very much for your question. The player does not have Bluetooth capability for mirroring. Our ieGeek DVD player focuses on the important function of the player (playing DVD). It can support a variety of DVD formats such as CD, CD, CD-R/RW, VCD, DVD, DVD+R/-R, DVD+RW/-RW, SVCD-R/RW. The full region of discs that can be supported, and the portable DVD player can support continuous playback for 6 hours on a single charge, it is a good player and worth your experience. If you have any other questions, please feel free to contact us. ieGeek | TAI-US | 2023-03-03 |
| How tall is the dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high . | 2023-01-10 | Hello my friend, thank you very much for your interest in our ieGeek player. We regret to inform you that the vertical height of our 14" playback open is 11.41" (about 29cm), rotating a certain arc can reach 10", but the viewing experience will be affected. We recommend you to buy our 9 inch player. 9 inch player vertical height is 8.26 inches (about 21cm), you can use on your shelf.（9 inch ASIN is B07CVW4YCR） If you have any other questions, please feel free to contact us. | TAI-US | 2023-01-10 |
| How tall is the dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high . | 2023-01-10 | Mine is 11 3/8 " tall . | kay McBride | 2023-01-10 |
| Does it play mini size dvds?? | 2022-06-11 | There is nothing about that in the manual. It might be possible to buy some kind of adapter. | Jan Dunlap | 2022-06-11 |
| Does it play mini size dvds?? | 2022-06-11 | No it does not | Joanne Varney | 2022-06-11 |
| Does it play mini size dvds?? | 2022-06-11 | I don't think so | Carol L. | 2022-06-11 |
| Does it play mini size dvds?? | 2022-06-11 | Possibly...can't say for sure | Amazon Customer | 2022-06-11 |
| Game controller what game controller works for this dvd player? | 2022-07-24 | Dear customer, Since gamepads for our portable DVD players need to be customized, they are not easy to find. For your convenience, please contact the following email address(vp-service@iegeek.com) and we will provide you with the applicable gamepad. Thank you for your understanding. Hope this will help. ============================= Email: vp-service@iegeek.com | TAIP-TECH | 2022-07-27 |
| Does it have close captions? | 2023-04-28 | I believe it does have closed captioning or subtitles | Princess | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | Don’t think so. I checked the dvd player and remote, didn’t see anything for closed captions | Guido | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | yes | Joseph Chapman | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | No it doesn't. | Loves my Kindle | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | Yes. You’ll find CC aka subtitles on the key/button titled SUB. | Patricia L. | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | Hi my friend, Thank you very much for your question. There are subtitles on the remote control, you can close the subtitles or view them. If you have any other questions, please feel free to contact us. ieGeek vp-service@iegeek.com | TAI-US | 2023-05-17 |
| Can I Copy photos from a cd to other device with this unit? | 2023-04-06 | I doubt it | Guido | 2023-04-06 |
| Any suggestions of what game controller to buy that has been found to work well this DVD player? | 2022-04-29 | Dear customer, Thank you for your questions. Since gamepads for our portable DVD players need to be customized, they are not easy to find. For your convenience, please contact the following email address(vp-service@iegeek.com) and we will provide you with the applicable gamepad. Hope this will help. ============================= Email: vp-service@iegeek.com | TAI-US | 2022-07-27 |
| I can't open this dvd player to begin to use. not to put the dvd in , but to open machine. defective? | 2022-10-26 | Not sure what you're trying to do. It opens just like a laptop. | Keith | 2022-10-27 |
| I can't open this dvd player to begin to use. not to put the dvd in , but to open machine. defective? | 2022-10-26 | Hi my friend, Thank you for your question, and please let me help you. The DVD player can't work properly, it is possible that the DVD format does not match. We would be grateful if you would describe the problem you are experiencing in detail. We will certainly solve the problem for you. If you have any problems, please do not hesitate to contact us at any time. Looking forward to your email. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| Does the dvd playing fill the whole screen | 2022-06-08 | Yes it does | Ron Stevens | 2022-06-08 |
| Does the dvd playing fill the whole screen | 2022-06-08 | It usually does but I think it depends on the dvd. | Barbara | 2022-06-08 |
| Does the dvd playing fill the whole screen | 2022-06-08 | It has screen adjustments just like a computer. You can adjust to fit the screen. | Pete | 2022-06-08 |
| Does the dvd playing fill the whole screen | 2022-06-08 | Yes it do fill the entire screen | Teresa Carrington | 2022-06-09 |
| Using u.s. dvds. works in europe/m.e.?(no car) | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. Our portable video player is region-free, taking you on a journey through diverse screen cultures all over the world. It is compatible with DVD, CD, CD-R/RW, DVD-R/+R, DVD-RW/+RW, CVD, VCD/DVCD, and SVCD (except Blu-ray and pirated discs). It also reads AVI, VOB, MPEG1, MPEG2, XVID format files via USB and SD cards(up to 32GB). Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |