| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i buy the wyze sense hub and pay for the subscription outside of the us? if so, what features will i be able to use vs not use? | 2022-10-24 | Wyze Home Monitoring Services are only available for single-family residences within the United States that you own or occupy legally. A valid US address and phone number are needed to activate your Home Monitoring Services. | Maricar P. Wyze | 2022-10-25 |
| How much is the subscription fee after the first 6 months? | 2022-09-11 | It's $9.99 per month. | Maricar P. Wyze | 2022-09-14 |
| Can I transfer my current cam pan subscription to the new camera? | 2023-02-22 | I'm relatively certain that you can. I'll know for sure in a few days. | Brad H | 2023-02-22 |
| Can I transfer my current cam pan subscription to the new camera? | 2023-02-22 | Yes, you can transfer any Wyze Service between devices. 1. On the app, tap Account, then Services. 2. On the Cam Plus tab, tap on the device Cam Plus is currently on. 3. Tap on the device you want Cam Plus to be transferred to. 4. The your subscription preference will update automatically. | Maricar P. Wyze | 2023-02-22 |
| Can the system be automatically armed/disarmed when I leave/arrive home? | 2022-12-15 | Yes, you can set up a schedule or rule in the app. | Maricar P. Wyze | 2022-12-15 |
| Can the system be automatically armed/disarmed when I leave/arrive home? | 2022-12-15 | It has the capability to do so, however, it’s a very difficult system. The help desk is no help at all. When I called about my subscription the last told me there was only iCloud and nothing else with your subscription. She could not help delete any of the videos it made me delete 1 at a time d that’s not an option for me. Hope that helped | Anonymous1 | 2022-12-15 |
| Can this alert your phone if it hears a fire alarm? | 2022-11-15 | Yes, you just need to enable the Sound Detection in the settings. | Maricar P. Wyze | 2022-11-15 |
| Can you turn the motion detection off? I am looking for a camera I can use in horse stalls to check in on them periodically but don’t need it recorded | 2022-09-18 | You can turn motion detection off. if you don’t need that feature, then you don’t need to pay for the monthly subscription fee (less than $2 monthly). For me, I had one of my camera on with no memory card inserted, I could watch the live images without recording | Freddie Bloomberg | 2022-09-18 |
| Can i view on my android phone what the camera is viewing in real time? can i play back on my android phone what the camera has recorded? | 2022-09-18 | Hello! Yes, you can do all of this in the Wyze app. | Josan A. Wyze | 2022-09-18 |
| Cómo graba? | 2022-09-27 | Puede usar una tarjeta microSD para usar la grabación continua o suscribirse a Cam Plus por $1.99 por cámara por mes. | Maricar P. Wyze | 2022-09-28 |
| Do you get an alert if your wifi is disconnected? | 2022-11-25 | No, you won't receive notifications since it's offline but the system will still work locally. | Maricar P. Wyze | 2023-03-14 |
| How do i activate the included 6 month subscription? | 2023-01-14 | Hello! Please follow the steps here: https://support.wyze.com/hc/en-us/articles/360048246331-Cam-Plus-Setup-Guide | Josan A. Wyze | 2023-01-15 |
| Which wyze cam is compatible with the wyze home monitoring? | 2022-11-25 | Wyze Cam v2/v3, Wyze Cam Pan v1/v2, and Wyze Cam Outdoor. | Maricar P. Wyze | 2022-11-28 |
| Can more than one user be able to see the camera? | 2022-07-02 | Yes, if you allow them to. You can send them a link. | K. Hollenbach | 2022-07-02 |
| Do you have to use the keypad? As in if it didn't come in the package would everything still work without it? | 2023-01-06 | Wyze Keypad is just an input device, which means it doesn’t process rules or save data. Your system will work as usual even without a keypad. However, if your purchase should've come with a keypad, please send us a message so we can further assist. | Maricar P. Wyze | 2023-03-14 |
| I have 2 wyze cameras that i purchased years ago and still use. they provide 12 second clips. will new cameras also provide 12 second clips? | 2023-03-16 | They still only do clips but if you sign up for cam+, it offers continuous recording as well. The cam+ add on option is only about $2/month. | Ashley G. | 2023-03-16 |
| I have 2 wyze cameras that i purchased years ago and still use. they provide 12 second clips. will new cameras also provide 12 second clips? | 2023-03-16 | Yes, sometimes even longer depending on activity | Nick… | 2023-03-16 |
| I have 2 wyze cameras that i purchased years ago and still use. they provide 12 second clips. will new cameras also provide 12 second clips? | 2023-03-16 | Yes | Ethel Moore | 2023-03-17 |
| Does the alert send a snapshot of the event? or do i have to look at a few minutes of video? when im sleeping i want a quick view. | 2023-01-19 | You'll receive a notification with snapshot. | Maricar P. Wyze | 2023-02-22 |
| I currently have a ring doorbell and service from ring. can i add the wyze cam3 to that service so i cam monitor everything from one app?? | 2022-08-15 | Certainly. Just add the new camera to your subscription. | Brad H | 2022-08-18 |
| Does it work with Home Assistant? | 2023-02-13 | It says Compatible with Alexa & The Google Assistant and IFTTT | Kindle Customer | 2023-02-14 |
| Are any sensors hardwired or are all battery? How well do they stick? Will it trigger something if they fall off? | 2023-03-13 | Thanks for your interest. The sensors are all battery-powered and come with adhesive tape to stick to walls. | Maricar P. Wyze | 2023-03-14 |
| Does it record 24/7? if yes, what is the monthly fee? | 2023-01-22 | Yes, it does record 24/7 using microSD card without the need of subscription. | Cæsar Augustus | 2023-01-23 |
| Does cam3 work with dual 2.4G/5G modem? | 2022-10-15 | Hello! All Wyze devices are only compatible with 2.4 GHz Wi-Fi signals. They are not compatible with 5 GHz signals. We use 2.4 GHz because the signal reaches further from the source, allowing users to install their devices all over their homes depending on their Wi-Fi network's bandwidth. We also use 2.4 GHz because it is more widely available than 5 GHz. | Josan A. Wyze | 2022-10-16 |