| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Quit working. Does this camera have an in-line fuse somewhere that I can't locate? Power on after about six weeks of use | 2022-10-30 | I just had same issue. Come to dine out, plug where it was connected had tripped. Confirm you have power, once you’ve done so, disconnect for 15 minutes. Also try reset button next to memory card | Amazon Customer | 2022-10-30 |
| Quit working. Does this camera have an in-line fuse somewhere that I can't locate? Power on after about six weeks of use | 2022-10-30 | I’m assuming you took a voltmeter to check the output of the wall adapter. (Hint: don’t stick it to your tongue to see if it’s working like you would a 9 volt battery because… OUCH!!) You should get 12 VDC or a little more from it. If it’s working, the problem will be in the cam itself, which will mean a trip back to the importer/ repair station if it’s under warranty. If it’s not covered, I’m sure it’d be cheaper to buy a new one. Amazon may even send you a new one if it’s only six weeks old. If all you need is a new wall pack.. they’re dirt cheap on Amazon, for the ones with multiple sizes and polarities. I’d do that first. | Rgp | 2022-10-30 |
| Quit working. Does this camera have an in-line fuse somewhere that I can't locate? Power on after about six weeks of use | 2022-10-30 | Hello. If the camera stops working, please kindly contact us via Amazon message for a warranty. Sorry for any inconvenience caused. | ReolinkDirect | 2022-10-31 |
| Quit working. Does this camera have an in-line fuse somewhere that I can't locate? Power on after about six weeks of use | 2022-10-30 | Unplug it it will reset,check outlets for power... | david nevarez | 2022-11-01 |
| Does it support 5g wifi? | 2022-09-16 | Yes | Mamie Dahroug | 2022-09-16 |
| Does it support 5g wifi? | 2022-09-16 | No | ROBERT GAMMIE | 2022-09-16 |
| Does it support 5g wifi? | 2022-09-16 | Yes. They work pretty good day/night good quality and clear vision. Only down thing, it is no 2 way talk. | Edgar | 2022-09-16 |
| Does it support 5g wifi? | 2022-09-16 | Hello. Yes, this Outdoor Security Camera supports 2.4/5GHz WIFI. | ReolinkDirect | 2022-09-17 |
| Can you download the info stored on the sd card in the camera using wifi or do you have to take out the sd card to store info permanently? | 2023-04-24 | Yes you can download the recorded data remotely using WiFi/internet connection; no need to take out the memory card | A C M | 2023-04-25 |
| Can you download the info stored on the sd card in the camera using wifi or do you have to take out the sd card to store info permanently? | 2023-04-24 | Hello. Yes, as long as you can access the camera via the Reolink app, you can check and download the recording video via the Reolink app on your phone directly. For more details, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000646203/ | ReolinkDirect | 2023-04-25 |
| Can you download the info stored on the sd card in the camera using wifi or do you have to take out the sd card to store info permanently? | 2023-04-24 | You can download video or single shot picks as well as format the SD card without removing it. | mark | 2023-04-25 |
| I have 2 new android tv's, a sony and a tcl. none of them can access the camera. i used the ip cam basic, lite, onvier. any settings to look for? | 2023-02-14 | Hello. Sorry that we haven't tested the third-party software you mentioned. It is recommended to access this camera via the Reolink app on your phone or the Reolink client on your PC. And if your TV can support google home or amazon Alexa skills, you can enable this smart home for this camera to make it stream to your TV. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-02-15 |
| Can this camera be set up then moved to a remote location without internet or wifi to record to the SD card only. no remote viewing needed. | 2022-09-28 | Yes | Mamie Dahroug | 2022-09-28 |
| Can this camera be set up then moved to a remote location without internet or wifi to record to the SD card only. no remote viewing needed. | 2022-09-28 | I wasn’t happy with it and returned it. | ROBERT GAMMIE | 2022-09-28 |
| Can this camera be set up then moved to a remote location without internet or wifi to record to the SD card only. no remote viewing needed. | 2022-09-28 | You will not be able to set it up without Internet and no WiFi means you will have to connect it using wire. ANd I do not know how long would battery last... | MJP | 2022-09-28 |
| Can this camera be set up then moved to a remote location without internet or wifi to record to the SD card only. no remote viewing needed. | 2022-09-28 | Hello. Yes, once the Outdoor Security Camera RLC-410W is configured, it could save recordings to an SD card even if it's moved to a place without internet or wifi. | ReolinkDirect | 2022-09-29 |
| Can this camera be set up then moved to a remote location without internet or wifi to record to the SD card only. no remote viewing needed. | 2022-09-28 | Yes. A WIFi access point can still be used for a mock setup at the location. Recorded video can be viewed by using the Reolink app when at the remote location. | Amazon Customer | 2022-09-29 |
| Will this work with dahua/defender NVR? | 2023-03-22 | Not sure, l just use it for live monitoring of the driveway during the day. No recording. Sorry, l can't help you. | Mamie Dahroug | 2023-03-22 |
| Will this work with dahua/defender NVR? | 2023-03-22 | Hello. Afraid no, we are sorry to tell Reolink PoE and adapter wifi cameras can not support third-party NVRs. Reolink PoE NVR is recommended for full compatibility. | ReolinkDirect | 2023-03-23 |
| Is this camera compression H. 264? | 2022-11-03 | I do not think so | MJP | 2022-11-03 |
| Is this camera compression H. 264? | 2022-11-03 | Hello. Yes, the video compression format of this camera is H.264. | ReolinkDirect | 2022-11-03 |
| Es extereor | 2023-02-26 | Si, es impermeable. | Mahatrsna | 2023-02-26 |
| Es extereor | 2023-02-26 | Si | Cliente de Kindle | 2023-02-26 |
| Es extereor | 2023-02-26 | Si | Fabián | 2023-02-26 |
| Es extereor | 2023-02-26 | Yes. | Cliente de Amazon | 2023-02-26 |
| Es extereor | 2023-02-26 | Yo tengo tres cámaras de estas instaladas y son impermeables como recomendación si la vas a colocar en el techo y queda expuesta alas inclemencias del tiempo buscaría como darle algún tipo de protección sobre todo de la lluvia. | Luis Garron Acosta | 2023-02-26 |
| i dont see any covers for ethernet plug in or for the reset button ? | 2022-10-24 | There is none. When you finish setting the camera, just use electric tape or very small Ziploc bag. | Mamie Dahroug | 2022-10-24 |
| i dont see any covers for ethernet plug in or for the reset button ? | 2022-10-24 | The POE connector has a weather proof cover for the connection, included with the kit. The optional power or reset do not, as they are not used. | David E Baird | 2022-10-25 |
| i dont see any covers for ethernet plug in or for the reset button ? | 2022-10-24 | Although you can’t observe in the pictures the end of the short black cable, there are 3 terminating things: the Ethernet plug (female), the DC supply jack and the reset switch. You must protect all of them if the camera works outdoors. | A C M | 2022-10-25 |
| i dont see any covers for ethernet plug in or for the reset button ? | 2022-10-24 | Hello. Yes, the package does not include a waterproof cover. You can just leave them hang on the wall, if you worry about the waterproof problem letting the cables hang outside, you may simply wrap the spare ones with tape or choose a junction box: https://www.amazon.com/dp/B07TPLYG5H. | ReolinkDirect | 2022-10-25 |
| cuanta distancia puede separarce del router? | 2022-10-19 | 30 pies | Rahn | 2022-10-19 |
| cuanta distancia puede separarce del router? | 2022-10-19 | Depende de los objetos y obstáculos entre la cara y el router. No recomiendo más de 50 mts. | Cliente de Amazon | 2022-10-19 |
| cuanta distancia puede separarce del router? | 2022-10-19 | Eso va a depender del modelo del Reuter si proporciona una buena señal pues lo puedes tener en otra habitación o en la sala. Lo que si no puedes alejar mucho de la cámara es el teléfono si lo tienes conectado a ella pues se interrumpe la señal fácilmente.! Claro también depende del modelo de la cámara!! | David | 2022-10-21 |
| Setup for blue iris? i have tried many options, none work. no video in blue iris 5 | 2022-08-22 | Hello. You can refer to the link below for guidance on adding this Security Camera Outdoor to Blue Iris. If you still cannot add this camera to your Blue Iris, please contact us via Amazon Message to further discuss your issue. https://support.reolink.com/hc/en-us/articles/360003601394 | ReolinkDirect | 2022-08-23 |
| How do you add this camera to the rln4-210w nvr? | 2023-06-08 | Hello. To add this wifi security camera to the RLN4-210W, you can refer to https://support.reolink.com/hc/en-us/articles/360004374993-How-to-Add-WiFi-Cameras-to-RLK4-210WB2-B4/. If you need further help, please contact us via Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-10 |
| How can I activate 24h recording in the app? | 2022-08-25 | Hello. You may refer to the below link to check how to set up the continuous recording schedule via the Reolink app. https://support.reolink.com/hc/en-us/articles/900000431446-How-to-Set-up-Continuous-Record-Schedule | ReolinkDirect | 2022-08-26 |
| How can I activate 24h recording in the app? | 2022-08-25 | Settings, camera recording, Schedule, timer, choose all hours of all 7 days. | Mahatrsna | 2022-08-26 |
| Que size de destornillador se usa para abrir el micro sd? Reolink camera | 2023-05-07 | Destornillador pequeño de estrella | Wilfredo | 2023-05-07 |
| Que size de destornillador se usa para abrir el micro sd? Reolink camera | 2023-05-07 | Es bien pequeño. No se exactamente el tamaño pero lo normal no sirve, especialmente porque los tornillos están ubicado profundamente. Necesita lo para anteojos. | Mahatrsna | 2023-05-07 |
| Que size de destornillador se usa para abrir el micro sd? Reolink camera | 2023-05-07 | Hola, las especificaciones de los tornillos de la tapa SD son PM2.5*4mm, y es posible que encuentres un destornillador con las especificaciones correspondientes para abrirlo. Si hay algún problema con el producto, contáctenos por mensaje de Amazon. | ReolinkDirect | 2023-05-08 |
| Does the model rlc-410w have the feature to use the free cloud storage? | 2022-08-22 | I don't think so. | Mamie Dahroug | 2022-08-22 |
| Does the model rlc-410w have the feature to use the free cloud storage? | 2022-08-22 | As far as I know all video is saved to an SD card in camera. it can be downloaded from there. I also use there client software on my PC and video can be saved there too. | Wayne K. | 2022-08-22 |
| Does the model rlc-410w have the feature to use the free cloud storage? | 2022-08-22 | I only use my desktop. it is iMac and I believe all files are stored in the cloud. | MJP | 2022-08-22 |
| Does the model rlc-410w have the feature to use the free cloud storage? | 2022-08-22 | To my knowledge Reolink the company does not provide a "free cloud storage" service. The camera itself holds a SD card so there probably is not a need for a cloud subscription. | Mike B. | 2022-08-22 |
| Does the model rlc-410w have the feature to use the free cloud storage? | 2022-08-22 | Hello, sorry that this Security Camera Outdoor doesn't support Cloud storage. If you want to back up the recording video, you can set up and upload the video via FTP. And if you want a camera that supports cloud storage, we recommend E1 Outdoor: https://www.amazon.com/gp/product/B09C8735S8. You can subscribe to the basic plan of Reolink Cloud for free. | ReolinkDirect | 2022-08-23 |
| Does this camera work with the new wifi 6 (ax routers rather than ac)? | 2022-08-23 | Hello. Afraid not. This wifi outdoor camera can only support IEEE 802.11a/ b/g/n and 2.4ghz&5ghz wifi currently. Thanks for your suggestion. We will report this to our R&D team for further improvement. | ReolinkDirect | 2022-08-23 |
| I can’t switch my router to 2.4ghz. Will this still be able to connect? | 2023-04-06 | This unit only works on the 2.4g one | Robertg | 2023-04-06 |
| I can’t switch my router to 2.4ghz. Will this still be able to connect? | 2023-04-06 | Doubtful. Usually set up for specific amount of ghz. | CHR | 2023-04-06 |
| I can’t switch my router to 2.4ghz. Will this still be able to connect? | 2023-04-06 | Video could not be loaded | ReolinkDirect | 2023-04-07 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | Video could not be loaded | ReolinkDirect | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | No. It is truly wireless: Install the Reolink software on your mobile device, then look for “add new device”. The software will see the new camera, then all you do is follow the prompts to program it to your wifi setup. | Rgp | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | No u just plug in to outlet | Bonnie Rodriguez | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | You can use either wifi or network cable Usually you plug it in to network cable for your system to assign it an address and then you can remove the network cable | Lance S. | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | Yes for setup only you must connect lan line to modem and setup wi-fi. This is a one time thing | mark | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | To use the camera, it must be plugged to an electric outlet to work. When you receive the new camera, plug it to an electric outlet and connect it to a network using Ethernet cable to set it up. Check the online manual for details. Then disconnect the Ethernet cable. Connect to the same network using WI-FI. Make sure your monitor is on the same Wi-Fi network. Your camera now is ready. I hope that help. | Mamie Dahroug | 2023-04-05 |
| do i have to plug in a lan cable first ?? then this is not wifi??? i only want to plug into an ac outlet!!! | 2023-04-05 | As far as I remember, this camera is only wi-fi. It has a single plug for power and that's it. | Beardo McTavish | 2023-04-10 |
| What are the ideal display setting for the I.E frame rates? | 2023-04-17 | Basically as high as your WiFi can handle for Live viewing. Mine works well at 60FPS. Default is 15. Why I don’t know. I guess some people like jerky videos?? | Rgp | 2023-04-17 |
| What are the ideal display setting for the I.E frame rates? | 2023-04-17 | Hello. The iFrame setting may affect the video quality and the size of the video. The ideal setting may depend on the actual usage of the camera. Under normal usage, the default setting will be ok. For how to change the iFrame setting via the Reolink client, please refer to the below link. https://support.reolink.com/hc/en-us/articles/6530235154073 | ReolinkDirect | 2023-04-17 |
| Does this work on 5g | 2023-02-19 | that is what i am run-in on | MJP | 2023-02-19 |
| Does this work on 5g | 2023-02-19 | I have dual channel and it works fine on 5g for me | PJKeenum | 2023-02-19 |
| Does this work on 5g | 2023-02-19 | Yes. That’s why I bought it. My old one was only 2.4. I upgraded to a mesh WiFi 6 system that only works on 5G. It works perfectly. | Rgp | 2023-02-19 |
| Does this work on 5g | 2023-02-19 | Yes. It works with 5G network. | Dante Alighieri… | 2023-02-20 |
| Does this work on 5g | 2023-02-19 | Hello. This wifi security camera can support 5Ghz wifi as well as 2.4Ghz wifi. After connecting this camera to Internet wifi, you can view the camera remotely (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. And please note that we don't have cameras supporting 5G cellular sim cards. If you need a cellular camera to support 4G, the Reolink Go plus is recommended.https://www.amazon.com/gp/product/B098DY1FHH/ | ReolinkDirect | 2023-02-21 |
| Is there a camera that will work with nvr model rln4-210w | 2023-06-03 | Hello. Yes, it can be added to RLN4-210W. But please notice that up to 4 cameras can be added to RLN4-210W and smart detection is not supported. | ReolinkDirect | 2023-06-04 |