| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera have a way to force the IR light off? | 2023-03-25 | Please turn off the IR Night Mode. Then the IR light will be disabled. | Hugolog Store | 2023-03-28 |
| Funciona con wifi fibra optica? | 2022-06-12 | The camera supports ethernet cable connection. | Hugolog Store | 2022-06-13 |
| why will the app on my phone not let me log in? | 2022-06-04 | Please check your phone network firstly. You can use mobile network/another Wi-Fi for testing. You can also try to reset the password and then check if you can log into the app. | Hugolog Store | 2022-06-08 |
| Does it needs an independent power source? | 2023-03-21 | The camera needs independent power source to operate. | Hugolog Store | 2023-03-28 |
| Will these cameras work with hiseeu wireless security camera system? | 2023-02-17 | These cameras are not compatible with hiseeu wireless security camera system. | Hugolog Store | 2023-02-26 |
| Se necesita conectarla a un cable para coneccion a wifi 5g? | 2022-06-14 | The camera is only compatible with 2.4G Wi-Fi network. You can connect the camera to the network by ethernet cable, too. However, POE is not supported. | Hugolog Store | 2022-06-14 |
| Can camera be connected with POE cable to the NVR? | 2022-07-04 | The cameras do not support POE. However, you can connect them to the NVR by Onvif. | Hugolog Store | 2022-07-05 |
| Does the cameras work with icsee app? | 2022-07-19 | The cameras are not compatible with icsee app. They only work with Hugolog app. | Hugolog Store | 2022-07-20 |
| Es inalambrica? | 2022-06-12 | The camera needs to work with power cable and adapter. It is wireless Wi-Fi connection. | Hugolog Store | 2022-06-13 |