| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How does I get the video file when I need it? | 2022-12-18 | you can backup it from the NVR, on playback page you will see backup function here or download it on Eseecloud app or software. | AOMEISI SECURITY | 2022-12-19 |
| Can you replace the batteries if they will no longer hold the charge? | 2022-12-08 | sorry the batteries doesn't allow to change | AOMEISI SECURITY | 2022-12-08 |
| How far can the camera be from the receiver? | 2023-04-27 | I have one camera that is about 100 ft from the receiver and the signal is a little weak sometimes. | JERRY S. | 2023-04-28 |
| How far can the camera be from the receiver? | 2023-04-27 | I do not have the solar panel, yet if you want to get the camera to function on the monitor hold it very close to the pairing device. | southside | 2023-04-30 |
| Can you install a larger hard drive or have it write to an external drive? | 2023-04-06 | Hi, cameras all are solar battery they only record when motion detection happened, which means 1TB HDD can use a longer time, sure you can use larger HDD, max supported 6TBHDD, please notes the HDD only supported internal 2.5inch HDD, nont supported external HDD. | AOMEISI SECURITY | 2023-04-07 |
| Can you install a larger hard drive or have it write to an external drive? | 2023-04-06 | it can support up to 6TB HDD .I am afraid it does not support external drive. | AOMEISI SECURITY | 2023-04-10 |
| I have this system and the video split shows up to 10 channels but it's advertised as 8 channels so which is it? | 2023-04-02 | it is 10 channels system now | AOMEISI SECURITY | 2023-04-17 |
| How long does the battery last when charged? | 2023-05-07 | I don't have solar powered cameras | Stanley Parnell | 2023-05-07 |
| How long does the battery last when charged? | 2023-05-07 | After a few months using them, mine stay fully charged, even after 3 cloudy days in row. | scotty | 2023-05-08 |
| Camera tells me the wifi password is incorrect. I am definitely entering the correct pass. How can m i get this done? | 2022-12-20 | Please make sure your password doesn't include any special characters such as ! | AOMEISI SECURITY | 2022-12-20 |
| Can you monitor the cameras from your phone and your monitor at the same time? | 2023-03-30 | sure, your system can connect with moitor by HDMI cable after your system connect with network successfully, you only need to scan NVR QR code to add the system to your cellphone then you can check it on monitor and cellphone at the same time | AOMEISI SECURITY | 2023-03-30 |
| Can you monitor the cameras from your phone and your monitor at the same time? | 2023-03-30 | Yes | Cece | 2023-03-30 |
| Will the hiseeu 3mp security camera e26/e27 light bulb camera 360view home security camera 2.4g work with this system ? | 2023-01-07 | sorry the light bulb camera can't work with any system, only supported work separately, thanks | AOMEISI SECURITY | 2023-01-08 |
| Do cameras need sd card | 2023-01-15 | No | dennis miller | 2023-01-15 |
| Do cameras need sd card | 2023-01-15 | You can save data through an SD card or you can use the cloud with a little fee. | Lionel | 2023-01-16 |
| Do cameras need sd card | 2023-01-15 | no need sd card, nvr with hdd, you can make record on hdd | AOMEISI SECURITY | 2023-01-16 |
| How far away does the motion detection work? | 2023-02-27 | mine is about 50' away; it works | Aziz | 2023-02-27 |
| How far away does the motion detection work? | 2023-02-27 | 5 feet | Vanik | 2023-02-27 |
| How far away does the motion detection work? | 2023-02-27 | With 23FT | AOMEISI SECURITY | 2023-02-28 |
| How far away does the motion detection work? | 2023-02-27 | about 25FT | AOMEISI SECURITY | 2023-03-07 |
| What is the max distance between NVR and camera | 2023-01-03 | It will depend on what's in-between. I have one that is about 150' and loses connection in bad weather, but there is a shed, trees, and a bedroom in the signal path. Clean path I would bet you could go 200' or so. The cameras that are under 100' never lose signal. | CoachDad | 2023-01-03 |
| What is the max distance between NVR and camera | 2023-01-03 | 70 feet I think , I'm not for sure. | Willis P. | 2023-01-11 |
| Can somebody please tell me if i absolutely need to have a smartphone or if i can use my PC and/or just a monitor maybe? Thanks much! | 2023-03-15 | Hi, you only need a monitor to check camera live video or playback cellphone or PC is for you to remotely check on other device, if you need check on cellphone or PC, you also need connect the system with router by wired or 2.4Ghz wifi network | AOMEISI SECURITY | 2023-03-15 |
| For how long does the camera recordes any human movement, 30 seconds, minutes? | 2023-03-22 | You can set it to record 30 seconds, 1 minutes, or continuously. There are many adjustments. | scotty | 2023-03-22 |
| For how long does the camera recordes any human movement, 30 seconds, minutes? | 2023-03-22 | There are three recording modes to choose 1)Best power saving: When detect an event, recording a small snippetvideo. Allow to change the recording duration and the sleep duration aftereach recordingRecording duration: allow select 5s,10s,20s and 30s. 2)Best recording: When detect an event, continuous recording until the endof the event. 3)Keep recording: Uninterrupted recording. When the battery level dropsbelow 50%, automatically switches to the Best recording mode. Whenbattery power increases to above 80%, it resumes Best recording. Thismode consumes faster power and is suitable for connecting to a powersource. | AOMEISI SECURITY | 2023-03-22 |
| What is the longest distance between base and camera? | 2023-04-10 | Mine is about 40 feet | Ben Balsano | 2023-04-10 |
| What is the longest distance between base and camera? | 2023-04-10 | mine is between 30 to 35 feet | joey cargill | 2023-04-12 |
| What is the longest distance between base and camera? | 2023-04-10 | in open area can reach 300ft, but most installation there is walls between camera and NVR, so most distance is about 20-30ft,. due to signal will reduce by the wall. | AOMEISI SECURITY | 2023-04-13 |
| Se puede conectar a un TV? | 2023-03-12 | Si lo puedes conectar a un tv, yo la veo por la aplicación en mi smartphone y en el tv de mi habitación | alexander gimenez | 2023-03-12 |
| Se puede conectar a un TV? | 2023-03-12 | Si pero no solo con canecxion no con wifi y no te las recomiendo 😏 marca Ring son mejor | Amazon Customer | 2023-03-12 |
| Se puede conectar a un TV? | 2023-03-12 | claro, pero solo permite conectarse con TV por cable HDMI. | AOMEISI SECURITY | 2023-03-13 |
| What if the batteries die how do I replace? | 2022-12-17 | They are rechargeable, and comes with a charging cord. | Willis P. | 2023-01-11 |
| Which kind of type of rotation camera can connected or added with this nvr? how about this one: hiseeu. model name whd103z ? | 2023-04-07 | sure, camera app is EseeCloud most can work with it, only this P03 bulb camera can't work with it, thanks | AOMEISI SECURITY | 2023-04-13 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | Yes it will but battery has to be 60% to 100%. After that I will only record when it see motion | Damone Jones | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | It can but it will run out of battery fast. Unless you hard wire it. I bought 6 cameras and as of right now none of them work. I’m looking for another brand. | Edward | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | You can set it up for continuous or on motion. | Kindle Customer | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | Hi, the battery solar cameras only record when motion happened, if you want continuous recording cameras, you can check plug-in cameras. | AOMEISI SECURITY | 2023-05-22 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | The camera does not continuously record. It is made to detect motion and start record for a set period of time, in order to save battery and memory. | Edward A. Flores | 2023-05-24 |
| Does this new dvr support access from a browser? i have the older unit and i like not having to use an app or register a client on the internet | 2023-02-26 | I have an older unit as well, it does have browser support but no video from cameras | Robert K. | 2023-02-26 |
| Does this new dvr support access from a browser? i have the older unit and i like not having to use an app or register a client on the internet | 2023-02-26 | sorry the new system is the same, because they use the same app, maybe you can use this website to login :http://download.dvr163.com/webhd/cmsweb/index.html | AOMEISI SECURITY | 2023-02-27 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | My order came with the solar panels. There appears to be some versions that do not. | Paul | 2023-04-17 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | camera system with solar panel, no need you buy it separately, thanks | AOMEISI SECURITY | 2023-04-17 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | Yes, it comes with a solar panel for each of the three cameras. | Cece | 2023-04-17 |
| Buenos días ,distancia máxima entre la cámara y el dvr ? | 2023-05-11 | La distancia máxima es de aproximadamente 100 pies en área abierta, la mayoría de los entornos de trabajo en casa son de aproximadamente 20-30 pies | AOMEISI SECURITY | 2023-05-12 |
| The advertisement is confusing when it says 8 channel system but product information shows 10 channels and About this Item shows 10 channels so which? | 2023-04-02 | Hi, the system you received maybe 8ch, but it can upgrade to 10 channels, so you don't need worry about that if you buy it and want to upgrade, you can email us with your NVR version page, thanks our email address is johnny@hiseeu.com. then we can send firmware to you | AOMEISI SECURITY | 2023-04-03 |
| Hasta cuantas cámaras se pueden agregar por cada NVR? | 2023-01-09 | Hasta 8 camaras | alexander gimenez | 2023-01-09 |
| Hasta cuantas cámaras se pueden agregar por cada NVR? | 2023-01-09 | Max compatible para agregar 10 cámaras | AOMEISI SECURITY | 2023-01-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | These are not plug in cameras, they are WiFi only. The manufacturer sells cameras that correspond with the nvr but we didn’t purchase them and can’t give feedback on them. Sorry | Lee Loo | 2023-03-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Those are the 4MP cameras and can be powered plugged in via micro USB or charged via solar panels. The cameras can be purchased separately through Amazon. I’ve purchased two of these kits and extra cameras and have been satisfied with them. If you do mount outside and use the solar charge method I would look into the slightly larger Hiseeu panels also available through Amazon. This kit functions without the panels, it answers your needs. | Kindle Customer | 2023-03-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hiseeu has a set of plug-in indoor cameras with this nvr. These are really good quality cameras and easy to use/watch. | Sunshine | 2023-03-11 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hiseeu [2K, Smart Motion 3mp Wireless Security Camera] It is $33.99 right now. It pairs up very well with the nvr. Love it | Cece | 2023-03-11 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hi, we only have one indoor camera, here is the link : http://www.amazon.com/dp/B086L7ZYQV?ref=myi_title_dp | AOMEISI SECURITY | 2023-03-13 |
| how long is the cable from the solar panel to the camara? for under the shade areas like under the tree | 2022-12-21 | Hi, solar panel cable is 10FT, it should be no problem for you to use it | AOMEISI SECURITY | 2022-12-23 |
| Cuánto tiempo dura la grabación del clip de la cámara ? | 2023-02-17 | Si la colocas por movimiento graba todo lo que pueda mientras allá movimiento | Jehn gimenez | 2023-02-17 |
| Cuánto tiempo dura la grabación del clip de la cámara ? | 2023-02-17 | Depende del tamaño de memoria que le pongas a la camara o si la conectas a un sistema que tienen 1 Terabit de memoria algunos | Jose C. | 2023-02-17 |
| What is the video resolution? 4k, 2k, 1080? | 2023-04-11 | NVR supported max 4K resolution camera, camera is 4MP, | AOMEISI SECURITY | 2023-04-13 |
| Hi do this record all day? or only motion moves? thanks | 2023-04-16 | system default set is motion recording you also can set it to record 24/7 days time recording, but it needs camera power is above 50%. after it is below 50% power, it will change to motion recording if you want them to do time recording we suggest you buy the plug-in camera system : https://www.amazon.com/gp/product/B0BKFS33NH | Saul | 2023-04-17 |
| When using the app can you switch to real time to see what the camera sees now and switch back to motion detection show only when motion detected ? | 2023-06-07 | Yes, you can. Sometimes the alarm will go off I will view the short clip and then switch to live view to see if I can spot the deer that caused the alarm wondering in other parts of the yard. Easy to switch back and forth. | Cece | 2023-06-08 |
| Is the camera easily removed or is it anti theft? | 2022-12-17 | Hi, cameras need installed with screws, not easy to remove, and you can set the motion detection alarm for the cameras, when someone here, cameras will make light alarm or siren alarm. | AOMEISI SECURITY | 2022-12-19 |