| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where can I buy replacement cameras without the osd joystick? | 2023-03-16 | Do you have night vision on | Rtb | 2023-04-16 |
| Where can I buy replacement cameras without the osd joystick? | 2023-03-16 | You should be able to get on here on Amazon I would think | janet smith | 2023-04-28 |
| Are they easy to install | 2022-02-26 | Very easy to install. It comes with all the wires inside all you need to do is screw the hard drive on and plug it in, put it back together and turn it on. Took me less than 10 minutes | rambodave | 2022-05-09 |
| Are these cameras compatible to a zosi (any) system? meaning i already purchased a system and is 8 channel capacity, but i wanna add 4 more cameras to | 2020-11-19 | Yes they should be compatible. | Jesus Olivarez | 2020-11-19 |
| Are these cameras compatible to a zosi (any) system? meaning i already purchased a system and is 8 channel capacity, but i wanna add 4 more cameras to | 2020-11-19 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI and hybrid DVR systems. There's a sticker with the model number and the serial number at the bottom of each Zosi system. You can take a picture of that sticker for us to confirm. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-11-20 |
| El disco duro se compra por separado? | 2023-04-12 | Dear friend, Thank you so much for your support on our products. This system doesn't come with hard drive. If you need recording, we suggest you choose a system that comes with built in hard drive. You can check below system that includes 1TB hard drive. https://www.amazon.com/dp/B08YJ8MHQ4?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-12 |
| Are these compatible with Alexa? | 2022-09-03 | Dear friend, Thank you so much for your support on our products. No, they are not compatible with Alexa. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-04 |
| How do i turn off the siren? the instruction manual is no help. my zosi dvr doesn't do it. need instructions step by step. | 2023-02-24 | Dear friend, Thank you so much for your support on our products. Please refer to below link to turn off the siren or light https://supports.zositech.com/hc/en-us/community/posts/9850914805785-Guidance-on-Disable-the-Light-of-the-Camera Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-26 |
| is this system wifi mesh? | 2023-03-15 | No but the box can be wifi | Akula | 2023-03-15 |
| is this system wifi mesh? | 2023-03-15 | Dear friend, Thank you so much for your support on our products. The system is wireless. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-15 |
| Does this have 2-way audio? | 2023-02-05 | Dear friend, Thank you so much for your support on our products. No，just 1-way audio. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-05 |
| Does this have 2-way audio? | 2023-02-05 | no these cameras only record video that come with it. | Terry Camp | 2023-02-05 |
| Does this have 2-way audio? | 2023-02-05 | No! You can add a cable to receive audio in the system. | Bigdog 09 | 2023-02-08 |
| Una pregunta ya esta lista las 4 camaras para intarlas ? | 2023-04-16 | Ya estan todas trabajando muy bien con una vision nocturna bastante clara, la aplicacion para el telf. necesita ser actualizada ya que al tratar de reproducir el video en algunas instancias indica problemas con el usuario. El equipo en general funciona muy bien hasta el momento. | Enrique… | 2023-04-16 |
| Una pregunta ya esta lista las 4 camaras para intarlas ? | 2023-04-16 | Si solo configurar el dvr | Alex García | 2023-04-16 |
| Una pregunta ya esta lista las 4 camaras para intarlas ? | 2023-04-16 | Si, solo tienes que usar conectar el nvr a un router por que si lo conectas a el módem directamente no funcionará y una vez que conectes las cámaras las escaneas en el nvr y solo las detecta no es nada difícil instalarlas. Ya trae los cables también. | Carlos C. | 2023-04-16 |
| Una pregunta ya esta lista las 4 camaras para intarlas ? | 2023-04-16 | Dear friend, Thank you so much for your support on our products. Our DVR has 8 channels,so it can connect with 8 cameras for simultaneous recording. The item you are looking at is only have 4 cameras, so there are 4 cameras that can be set to record simultaneously. This item does not come with a hard drive. If you want to record and playback, we suggest you buy a product with a hard drive or install your own internal hard drive for recording.Thanks. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-17 |
| Are these cameras compatable with a stand-alone {4/16ch real-time consumer dvr} ? | 2021-11-21 | Dear friend, Thank you so much for your support on our products. These cameras are TVI cameras which are only compatible with TVI DVR and hybrid DVR systems. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-11-22 |
| Are these cameras compatable with a stand-alone {4/16ch real-time consumer dvr} ? | 2021-11-21 | I have these same cameras as well as other higher 8mp cameras running on 2 dvrs. These are low end cameras that should work with on most DVRs under 5mp | slowhand | 2021-11-22 |
| I'm confused by your listing. you reference dvr in multiple places and also no hard drive. so how do you record and not be able to save? | 2022-05-08 | You need to install a hard drive and the DVR does the rest I put in a 500 gig HD it records for 21 days then loops my hard drive cost fifty bucks I've been using it just fine | rambodave | 2022-05-09 |
| I'm confused by your listing. you reference dvr in multiple places and also no hard drive. so how do you record and not be able to save? | 2022-05-08 | Dear friend, Thank you so much for your support on our products. If you don't need to use recording and playback function, you can still watch real time video when DVR without hard drive. If you need recording and playback function, then you should have an internal hard drive in the DVR to set up recording. This system doesn't come with hard drive. If you need recording, we suggest you choose a system that comes with built in hard drive. If you'd like to buy a hard drive by yourself, please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. This system can support the hard drive size up to 8TB. You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-05-10 |
| If I bought 2 of the same systems can the cameras be used on either one? I would like use one system with 2 cameras and the other with 6. | 2023-01-16 | Yes prety much same system and camera | Josue R | 2023-01-16 |
| If I bought 2 of the same systems can the cameras be used on either one? I would like use one system with 2 cameras and the other with 6. | 2023-01-16 | Yes Based on your statement, You can use the camera setup as stated. The systems are the same so it will work. | King Fonty | 2023-01-16 |
| If I bought 2 of the same systems can the cameras be used on either one? I would like use one system with 2 cameras and the other with 6. | 2023-01-16 | It should work because you have to connect the camera wires to the monitor box. I have all 8 cameras connected to one system monitor box. | Geraldine | 2023-01-16 |
| If I bought 2 of the same systems can the cameras be used on either one? I would like use one system with 2 cameras and the other with 6. | 2023-01-16 | yes.....even if u bought different cameras as long as they can connect with the cables provided with ur system then it should work...i have 2 systems as well....one has 7 cameras and the other has 9 | K | 2023-01-16 |
| If I bought 2 of the same systems can the cameras be used on either one? I would like use one system with 2 cameras and the other with 6. | 2023-01-16 | Dear friend, Thank you so much for your support on our products. Yes，Yes, just make sure the system you are connecting the 6 cameras to is an 8-channel one. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-17 |
| Can you link this system with alexa? (i want to view the cameras on my echo show) | 2023-06-02 | Dear friend, Thank you so much for your support on our products. The poe systems don't have this function for the alexa. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-06-03 |
| Do you need wifi for this product? | 2020-11-13 | No, these are wired | Lorie Frederick | 2020-11-13 |
| Do you need wifi for this product? | 2020-11-13 | No. These are hard wired cameras. | Scorpious… | 2020-11-13 |
| Do you need wifi for this product? | 2020-11-13 | No you do not | horace copeland | 2020-11-13 |
| Do you need wifi for this product? | 2020-11-13 | Dear friend, Thank you so much for your support on our products. Please kindly note this is a 4-pack TVI cameras. You'll need to connect these cameras to a TVI DVR or a hybrid DVR via a BNC cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-11-13 |
| Do you need wifi for this product? | 2020-11-13 | Wifi is not required. Cameras are hardwired to the recorder. Plug and play. Internet monitoring and management is optional and enabled via ethernet connection to the recorder box. Wifi would come in to allow monitoring and management via smartphone on the smartphone side of the connection. | The Nomad | 2020-11-13 |
| Does this system support onvif protocol? Do any of the zosi systems?? | 2023-05-21 | Dear friend, Thank you so much for your support on our products. Awfully sorry, ZOSI system is not support onvif protocol. Any inconvenience hope your kind understanding. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-22 |
| What is the maximum distance, or length of Ethernet cable, allowed to a camera from the controller? Can this be extended? | 2022-12-23 | Dear friend, Thank you so much for your support on our products. The maximum distance allowed is 150ft for the Ethernet cable from camera to the NVR, sorry it can't be extended. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-24 |
| Are these compatible with an app to see footage from a smart phone? | 2020-12-15 | Yes... | Joshua | 2020-12-15 |
| Are these compatible with an app to see footage from a smart phone? | 2020-12-15 | Dear friend, Thank you so much for your support on our products. Please kindly note this is a 4-pack camera product without system. You'll need to connect these camera to a TVI or hybrid DVR system first, then set up the system network and connect the sysem to the app, then you can remotely view the footage on the app. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-12-16 |
| what is the warranty on this camera? | 2022-07-23 | Dear friend, Thank you so much for your support on our products. We guarantee for 1-year warranty & free life-time tech support. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-07-24 |
| I got this system from the previous homeowner, can they stiil access the camera? | 2023-05-02 | Dear friend, Thank you so much for your support on our products. You need to change the device password and APP password. 1. The DVR/NVR’s default username is “admin”(all lowercase, no quotations), and there is no default password. You can also leave the password field blank for a try. If it still doesn't work, please send the device's UID to us. (You can be able to find the label stickers on the top and at the bottom of your device) We can generate super passwords for you so that you can log into your system to change it. Once you’ve accessed the DVR, I would recommend going to the User Management options (Main Menu > User Management) and changing the password on the default “admin” account to something of your choice, please keep the "Old password" blank, and you just need to input the "New password" and "Confirm password". 2. Please provide us with the APP login account, we can help you reset the APP main account. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-03 |
| Can I force black & white mode? I need it for indoor use in a theater, and want it to be b&w only (not color). Thanks in advance! | 2023-04-10 | no you can not | Mr. R L | 2023-04-10 |
| Can I force black & white mode? I need it for indoor use in a theater, and want it to be b&w only (not color). Thanks in advance! | 2023-04-10 | Dear friend, Thank you so much for your support on our products. All security cameras with infrared LEDs have a photosensor commonly found in the front of the camera that allows the camera to switch to black & white mode for night when there is darkness, and color mode for day where adequate light is sensed by the photo sensor. For most surveillance cameras with night vision this process is automatic and cannot be controlled. You may put the cameras in dim environment so it stays in black & white mode. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-11 |
| Can I force black & white mode? I need it for indoor use in a theater, and want it to be b&w only (not color). Thanks in advance! | 2023-04-10 | Camera uses Infrared to see in the dark.. did not see a black and white function on cameras, but u may be able to due so on the monitor u use.. also the infrared diodes put out a minimum amount of visible light, only noticeable if you look directly at the camera | Daniel L. | 2023-04-12 |
| Why does my camera work during the day but not at night ? | 2023-04-16 | Do you have night vision on | Rtb | 2023-04-16 |
| Why does my camera work during the day but not at night ? | 2023-04-16 | you need lights out side. the night vision quality not as good. but most of all you need lights out side as well | hamid a. | 2023-04-16 |
| Why does my camera work during the day but not at night ? | 2023-04-16 | Dear friend, Thank you so much for your support on our products. Please use your hands to cover the lens of the camera to check whether the infrared lights of the camera were lit .Could you take a picture of your TV screen that at night to check? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-16 |
| Why does my camera work during the day but not at night ? | 2023-04-16 | The interred lights may not be functioning or maybe your cams are scared of the dark . | I'm not a professional | 2023-04-16 |
| are these cameras pan and tilt ? | 2022-09-22 | Dear friend, Thank you so much for your support on our products. This camera can only be adjusted during installation. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-22 |
| Where can I buy additional cameras fort this system? | 2022-12-29 | Amazon | alvin bryant | 2022-12-29 |
| Where can I buy additional cameras fort this system? | 2022-12-29 | u can buy extra cameras on here...amazon carries them.....i've bought extra cameras or replacement cameras many of times off of here | K | 2022-12-29 |
| Where can I buy additional cameras fort this system? | 2022-12-29 | Amazon | Steve Banks | 2022-12-30 |
| Where can I buy additional cameras fort this system? | 2022-12-29 | Dear friend, Thank you so much for your support on our products. You can buy the camera from below link for this POS system. https://www.amazon.com/dp/B07H8D7LND?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-30 |
| Does this come with ethernet cables? | 2023-04-22 | No just the camera cable and a hdmi cable | amanda autry | 2023-04-22 |
| Does this come with ethernet cables? | 2023-04-22 | It does, but it is short | Slippery Rock… | 2023-04-22 |
| Does this come with ethernet cables? | 2023-04-22 | Dear friend, Thank you so much for your support on our products. Yes, this item comes with ethernet cables. Including four 60ft Ethernet cables and one 3.3ft Ethernet cable, thanks. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-23 |
| Can the hd storage be increased to 4tb? | 2023-02-09 | Yes | kattrax | 2023-02-09 |
| Can the hd storage be increased to 4tb? | 2023-02-09 | Dear friend, Thank you so much for your support on our products. Yes, if you'd like to buy a hard drive by yourself, please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. This system can support the hard drive size up to 6TB. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-10 |
| question I need to connect the DVR to the internet to see the cameras in the app thanks | 2023-05-12 | Dear friend, Thank you so much for your support on our products. Yes, you can connect the DVR to the internet and view the camera in the app. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-12 |
| Las camaras tienen dos vias de comunicacion | 2023-03-14 | No, es solo video, no audio. | Amazon Customer | 2023-03-14 |
| Las camaras tienen dos vias de comunicacion | 2023-03-14 | No | Jose A. Negron | 2023-03-15 |
| Las camaras tienen dos vias de comunicacion | 2023-03-14 | Dear friend, Thank you so much for your support on our products. The cameras don't have two-way audio. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-15 |
| Since this doesnt come with a dvr is there an alternate way to connect to a monitor/display with whats in this kit. And how much is their dvr? | 2023-01-09 | Their cameras or the one I bought will not show on Regular TV monitors on the video RCA connector but works fine on their DV | Wayne J. | 2023-01-09 |
| Since this doesnt come with a dvr is there an alternate way to connect to a monitor/display with whats in this kit. And how much is their dvr? | 2023-01-09 | These are analog cameras and absolutely need an analog dvr and monitor. This set comes with four cameras, power supply with quad splitter and camera cables (BNC Style connectors) I've used both 8 port and 16 port DVRs and they produce great quality images Used with : TIGERSECU Super HD 1080P 8-Channel DVR | :/ u wlihcawlrcygdscIugDECUHAE… | 2023-01-09 |
| Since this doesnt come with a dvr is there an alternate way to connect to a monitor/display with whats in this kit. And how much is their dvr? | 2023-01-09 | Dear friend, Thank you so much for your support on our products. Sorry, the cameras could not be connected to a monitor without the DVR, you can refer to below link for the DVR with 1TB hard drive. https://www.amazon.com/dp/B00QHSXX1W?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-10 |
| I have some 2 mp 1080P Zosi cameras. Will they work on this system? | 2023-05-18 | Dear friend, Thank you so much for your support on our products. Only Zosi POE cameras can work on this system. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-18 |
| Tiene q pagar cada mes por las cámaras y tiene micrófonos las camaras | 2023-03-07 | Si tiene micrófono 🎤, solo usas el Internet.No pago. | Miguel Taveras | 2023-03-07 |
| Tiene q pagar cada mes por las cámaras y tiene micrófonos las camaras | 2023-03-07 | Dear friend, Thank you so much for your support on our products. Our app is free of charge, you don't need to pay any fee to view the cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-08 |
| Is the open box option a new camera system with minor cosmetic defects? Also can a 1 tb hard drive be installed? | 2022-09-29 | Dear friend, Thank you so much for your support on our products. Yes, you can install 1TB hard drive in the DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-29 |
| How far can you run cable from the camera to the DVR before there is a problem with signal strength? | 2023-05-05 | If you are running it with a cable, however long the cable is. It's not wireless, there is no signal to mess with. | Nicole S. | 2023-05-05 |
| How far can you run cable from the camera to the DVR before there is a problem with signal strength? | 2023-05-05 | Not sure but we ran 100 ft cords | Weeze | 2023-05-05 |
| How far can you run cable from the camera to the DVR before there is a problem with signal strength? | 2023-05-05 | Dear friend, Thank you so much for your support on our products. We suggest you run the cable from the camera to the DVR within 150ft. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-06 |
| How many channeld is this bc ad says 4 but description says 8 | 2022-11-26 | Dear friend, Thank you so much for your support on our products. This is 8 channel DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-27 |
| What comes included with this set? | 2023-06-02 | Dear friend, Thank you so much for your support on our products. Please find below the package Contents 1 x 8CH H.265+ 5MP POE NVR 4 x 5MP Camera 5 x ethernet cable 1 HDMI cable 1 x 42V/2000mA Power Supply 1 x Mouse 1 x User Manual 4 x Mounting Screw Bag 4 x Warning Sticker 4 x mounting Template Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-06-03 |
| It only has 1 usb port, is this the only connection for an external drive? is it fat32 (mac) compatible? | 2023-04-29 | Dear friend, Thank you so much for your support on our products. Yes, and our DVR doesn't support the external hard drive, you need to buy a professional surveillance internal hard drive to install. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-29 |
| It only has 1 usb port, is this the only connection for an external drive? is it fat32 (mac) compatible? | 2023-04-29 | USB port is for the mouse.. it needs an internal hard drive. I used the old one from my old set up | Jeremy munson | 2023-04-29 |
| Trae el sofware para configurar el dvr al celular | 2023-05-17 | Solo bajas el app en el celular y escaneas el QR que trae el DVR y listo | Amazon Customer | 2023-05-17 |
| Trae el sofware para configurar el dvr al celular | 2023-05-17 | No lo trae, hay que comprarlo | Fatima Taveras | 2023-05-17 |
| Trae el sofware para configurar el dvr al celular | 2023-05-17 | El software qué necesitas se descarga de tu tienda de Aplicaciones (zosi smart) es muy fácil de configurar y es todo lo que necesitas | Carlos C. | 2023-05-17 |
| I only have one camera hooked up and want only that camera to display on tv...the tv is displaying for 8 cameras...how do i change to one.no internet | 2023-01-30 | Dear friend, Thank you so much for your support on our products. Double click on the camera screen you want to view individually on the monitor screen to enable individual viewing of that camera. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-31 |
| I only have one camera hooked up and want only that camera to display on tv...the tv is displaying for 8 cameras...how do i change to one.no internet | 2023-01-30 | Right click on mouse to bring up menu select single Choose channel that camera number that shows on multiple and that show than show only that camera | Jonathan Beal | 2023-01-31 |
| How many full days (24/7) can you record on the DVR | 2022-01-12 | It all depends on how big of a hard drive you install. A 500 gig hard drive runs about 20 days looping. 1 TB will record about a little over 2 months depending on your video quality you set | rambodave | 2022-01-12 |
| How many full days (24/7) can you record on the DVR | 2022-01-12 | Don’t buy the app is shut down | John johnes | 2022-01-12 |
| How many full days (24/7) can you record on the DVR | 2022-01-12 | Dear friend, Thank you so much for your support on our products. Please kindly note this system doesn't indlude hard drive. If you need the DVR recording, suggest you choose a systemw with hard drive. If you would like to buy a hard drive yourselft. Please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. This system can support the hard drive size up to 6TB. If your hard drive is 1TB large, it can record about 10 days with 4 cameras with 24/7 recording. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-13 |
| What are the physical dimensions of the cameras? I need junction boxes to mount the. | 2023-06-02 | The camera wires are cold. No need for a junction box | Billie Sue B | 2023-06-02 |
| What are the physical dimensions of the cameras? I need junction boxes to mount the. | 2023-06-02 | Dear friend, Thank you so much for your support on our products. The dimensions of the cameras are u200e4 x 4 x 3 inches Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-06-03 |
| Where can i buy the hard drive for it? | 2022-03-24 | Dear friend, Thank you so much for your support on our products. Please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. This system can support the hard drive size up to 6TB. And hard drives like Western purple 3.5 inch internal Surveillance Hard Drive is suggested. Following is a product link for your reference. https://www.amazon.com/Purple-1TB-Surveillance-Hard-Drive/dp/B072L175ZW You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-03-25 |
| I have 8 wireless cameras connected. Can I add a hardwired camera to this via network cable? | 2023-01-07 | Dear friend, Thank you so much for your support on our products. Sorry, this is wireless system, sorry it can't add a hard wired camera to the system via network cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-08 |
| I have 8 wireless cameras connected. Can I add a hardwired camera to this via network cable? | 2023-01-07 | I do not know, mine is still in the box. To complicated to install. Will sell cheap. Wayne Mixon | wayne mixon | 2023-01-08 |
| Will this camera work with the h265+hd 1080p dvr? | 2023-01-25 | Dear friend, Thank you so much for your support on our products. This is TVI camera, if your DVR is HD TVI or hybrid recorder, it is compatible. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-26 |
| Can this be used for an annke system ? | 2023-05-01 | Dear friend, Thank you so much for your support on our products. This is 1080P TVI camera, if your DVR is TVI DVR, it can works with the camera. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-02 |
| Me funciona con un dvr hikvision? | 2021-12-18 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 camera, which is compatible with HD-CVI/TVI/AHD/960H Analog CVBS DVR systems from any brands.You will need to check with the seller of your DVR to see if it's one of the above 4 types of DVRs. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-12-18 |
| Will this camera make it so that the video recordings also have audio? As in can I download the videos as usual but will they also have audio? | 2023-02-07 | Yes when you download the video, sound is still available. | David… | 2023-02-07 |
| Will this camera make it so that the video recordings also have audio? As in can I download the videos as usual but will they also have audio? | 2023-02-07 | no it does not | christian nichols | 2023-02-07 |
| Will this camera make it so that the video recordings also have audio? As in can I download the videos as usual but will they also have audio? | 2023-02-07 | Yes you will have audio. | Goddess | 2023-02-07 |
| Will this camera make it so that the video recordings also have audio? As in can I download the videos as usual but will they also have audio? | 2023-02-07 | Dear friend, Thank you so much for your support on our products. Yes, the camera supports order recordings. To get the audio from the monitor or app , the TV/monitor should be connected via HDMI cable, the cameras should be connected to Zosi DVR and the firmware version of the DVR should be higher than V1.6.1. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-07 |
| About the smart AI, if I have a camera watching the outside of my chicken coop, will the motion detection pick up a fox, or only humans? | 2023-05-13 | It picks up everything!! As long as you set it up in the direction ya want … you will get notifications for bee going by | Miranda | 2023-05-13 |
| About the smart AI, if I have a camera watching the outside of my chicken coop, will the motion detection pick up a fox, or only humans? | 2023-05-13 | Dear friend, Thank you so much for your support on our products. Smart AI can adjust the detection area, sensitivity, and type of detection. If you want to focus on human movement, you can modify the detection type to human. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-14 |
| is installing the hard drive difficult? | 2023-01-19 | Quite easy, just hook up to a monitor | Tun S. | 2023-01-19 |
| is installing the hard drive difficult? | 2023-01-19 | No it is easy cause the screws and connections are already in there, it basically a plug and play installment | Akula | 2023-01-19 |
| is installing the hard drive difficult? | 2023-01-19 | it is pretty simple if you have installed or change a computer hard drive it is similar process open case, the plug harddrive into connection, then close case | Jonathan Beal | 2023-01-19 |
| is installing the hard drive difficult? | 2023-01-19 | Dear friend, Thank you so much for your support on our products. This system doesn't come with hard drive. If you need recording, we suggest you choose a system that comes with built in hard drive. If you'd like to buy a hard drive by yourself, please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-19 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | No, you can connect the number of cameras than you need. But I didn't recommend then, 2 years later all cameras failed. | Cliente de Amazon | 2023-04-23 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | No | bradley kieth hassler | 2023-04-23 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | No. | jeffrey h bowerman jr | 2023-04-23 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | No u can use as many as u want u can run one or all 8 it doesn't matter | christian nichols | 2023-04-23 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | You turn on only the cameras you want to use. | Robert Villa | 2023-04-24 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | No | Raheime Pinchback | 2023-04-24 |
| Do i have to turn on all 8 cameras to use this? | 2023-04-23 | Dear friend, Thank you so much for your support on our products. No, you can add the cameras to the NVR as needed. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-24 |
| Audio recording work with zosi h.265+ dvr? | 2023-03-28 | Dear friend, Thank you so much for your support on our products. To get the audio from the monitor or app , the DVR's firmware version should be higher than V1.6.1. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-29 |
| How many amps are required to power the camera at night in IR mode? Thanks | 2023-03-14 | Dear friend, Thank you so much for your support on our products. The camera supports the power supply 12V 1A. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-15 |
| Can you connect a mac external drive (fat32) to the dvr? what app do you use to view on a macbook? | 2023-04-29 | Dear friend, Thank you so much for your support on our products. Our DVR doesn't support the external hard drive. If you want to playback and store videos, we recommended to purchase a product with a hard drive. On your mobile device, you can watch the video through the ZOSI Smart APP. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-29 |
| Are these compatible with a Night Owl system? | 2021-12-23 | They certainly are. I have purchased 8 of the ZOSI cameras for our two Night Owl systems at church. They have worked well for us. | Jack McIntosh | 2021-12-23 |
| Are these compatible with a Night Owl system? | 2021-12-23 | Dear friend, Thank you so much for your support on our products. These cameras are TVI cameras which are only compatible with TVI DVR and hybrid DVR systems. If your DVR is TVI or hybird DVR, the cameras are compatible. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-12-23 |
| Why are these poe nvr systems cost so much more than dvr systems? it's an $80 difference. | 2023-02-04 | Dear friend, Thank you so much for your support on our products. There are some functional differences between POE systems and DVR systems, and POE systems are generally equipped with higher resolution cameras and more functionality than DVRs. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-05 |
| Can I install hard drive? And how much gb does it support | 2022-04-21 | Dear friend, Thank you so much for your support on our products. Please kindly note that our DVR is only compatible with internal 3.5 inch surveillance hard drive. This system can support the hard drive size up to 6TB. You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-04-22 |
| Can you add more than one hard drive? | 2023-02-27 | No. You cannot. | Angela Chiguil | 2023-02-28 |
| Can you add more than one hard drive? | 2023-02-27 | Dear friend, Thank you so much for your support on our products. This system comes with 1TB hard drive and just works for only one,the max is 6TB. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-28 |
| Why are may cameras blurry at night | 2022-07-02 | Dear friend, Thank you so much for your support on our products. Is the picture clear at daytime? If yes, please check if the red infrared ight lit on at night? Could you take a picture of your TV screen that show the problem for us to check? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-07-03 |
| Can I connect this to a hard drive and view in real time or is a subscription required? | 2023-04-28 | Yes you can this camera has real good night vision on it also | janet smith | 2023-04-28 |
| Can I connect this to a hard drive and view in real time or is a subscription required? | 2023-04-28 | Dear friend, Thank you so much for your support on our products. You can view in real time without hard drive, but you can't play back and store the video. If you need to play back and store video, we recommended that you purchase a product with a hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-29 |
| What video signal is made by this camera? is it analog composite video or digital sdi? | 2022-12-08 | Analog.. cable is video and power only… great for residential use.. | Daniel L. | 2022-12-08 |
| What video signal is made by this camera? is it analog composite video or digital sdi? | 2022-12-08 | Dear friend, Thank you so much for your support on our products. It comes with OSD Menu which can change 4 different video output TVI/AHD/HD-CVI/CVBS and adjust the video settings.(The default mode is 960H. You can change the OSD Menu by holding the button for about 5 seconds). Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-08 |
| What video signal is made by this camera? is it analog composite video or digital sdi? | 2022-12-08 | Hi! It’s analog | The Great Finds 100 | 2022-12-08 |
| Will this work with a night owl Dvr? | 2023-05-01 | Yes it will and the picture are very clear night and day | Mr. R L | 2023-05-01 |
| Will this work with a night owl Dvr? | 2023-05-01 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 camera, which is compatible with HD-CVI/TVI/AHD/960H Analog CVBS DVR systems from any brands.You will need to check with the seller of your DVR to see if it's one of the above 4 types of DVRs, if yes, it works with the camera. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-02 |
| If the camera looses power it goes back to 960H and I have to get out a ladder and switch the camera back to 1080 is there a way to prevent this? | 2021-11-13 | I've never had that happen. Make sure your DVR is set correctly. | Thomas | 2021-11-13 |
| If the camera looses power it goes back to 960H and I have to get out a ladder and switch the camera back to 1080 is there a way to prevent this? | 2021-11-13 | Dear friend, Thank you so much for your support on our products. If the camera looses power it does not go back to 960H mode if you have set it to TVI mode. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-11-15 |