| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you need to format a SD card before putting it in the camera or will that happen automatically? | 2022-12-29 | My guess would be that it would automatically format the card to the camera because there's nothing in the installation instructions saying that it needs to be formatted before inserted | Dan Stocks Jr | 2022-12-29 |
| Do you need to format a SD card before putting it in the camera or will that happen automatically? | 2022-12-29 | Found this on the listing on Amazon Two Ways to Store the Video Recordings 1, SD Card Storage: No data plan is necessary if just utilizing an SD card in home safe motion camera for data storage and recorded playback. (SD card needs to purchase separately; Format the SD card before recording. Else where in the add listing it says micro mini SD card? I guess I'll have to check my camera before I order any storage cuz I'm not sure which it does take | Dan Stocks Jr | 2022-12-30 |
| Do you need to format a SD card before putting it in the camera or will that happen automatically? | 2022-12-29 | You can format the SD Card when it’s in the camera when you use the supplied software. It is an option in settings manage storage. | Frank James | 2022-12-30 |
| Does this camera work with Alexa | 2023-03-13 | Dear friends, Hello, thank you for your enquiry. 1. After our continuous optimization and upgrading, the product will support "Alexa" in 1-3 months. 2. Please feel free to contact us: admin@boifun.net. | Boifun Smart Life | 2023-03-14 |
| La tarjeta SD es obligatoria o solo si quiero para guardar los videos? | 2023-01-12 | La tarjeta no es obligatoria, es solo si quieres Guardar los videos, pero recomiendo que se la compres porque es importante si quieres tener registro | Amazon Customer | 2023-01-13 |
| La tarjeta SD es obligatoria o solo si quiero para guardar los videos? | 2023-01-12 | No se requiere para funcionar. Solamente si quieres guardar fotos. | Mario P. | 2023-01-13 |
| La tarjeta SD es obligatoria o solo si quiero para guardar los videos? | 2023-01-12 | Queridos amigo, Hola, gracias por su consulta. 1. La tarjeta SD no es obligatoria, solo si desea guardar el video, porque si desea tener un registro, es muy importante, el video guardado por la cámara se colocará en la tarjeta SD. 2. Bienvenido a contactarnos: admin@boifun.net | Boifun Smart Life | 2023-01-13 |
| Why will the QR code not scan? Does this camera have scanning capabilities? | 2023-01-09 | I didn't have any trouble scanning the QR code. I did download a QR app. from the app. Store, maybe that made the difference. | Jill | 2023-01-09 |
| Why will the QR code not scan? Does this camera have scanning capabilities? | 2023-01-09 | Dear friend, Hello, thank you for your enquiry. 1. You can scan the QR code of the quick guide with your mobile phone and follow the instructions. 2. If you still cannot scan, please feel free to contact us. (admin@boifun.net) | Boifun Smart Home | 2023-01-10 |
| Why will the QR code not scan? Does this camera have scanning capabilities? | 2023-01-09 | It took a couple of times to finally get mine to work. Keep trying step by step then contact customer service and let them walk you through it. the camera is pretty great once it starts to work. I've had some battery life issues, but still really like the camera. | vella t. | 2023-01-10 |
| Why will the QR code not scan? Does this camera have scanning capabilities? | 2023-01-09 | You scan the QR code with your phone and follow instructions. | Frederick E. Roth | 2023-01-10 |
| Como verifico que el sensor de movimiento del equipo está prendido correctamente ? | 2023-04-23 | En primer lugar, el sensor de movimiento envia las alertas cada vez que detecta movimiento. Si no lo esta detectando hay que asegurarse que este activado. En la pantalla principal en la parte izquierda de abajo, esta el boton de sensor de movimiento; ahi le da click y se abre la funcion del sensor y se asegura que este activado. | Juan Garzon | 2023-04-23 |
| Como verifico que el sensor de movimiento del equipo está prendido correctamente ? | 2023-04-23 | Lamentablemente este equipo me resulto muy malo Inservible. Reclame y lo unico que me dueron fye un cupon de descuento para cuando compré otra cam. 😣 | Sergio | 2023-04-23 |
| Como verifico que el sensor de movimiento del equipo está prendido correctamente ? | 2023-04-23 | en la APP verificar las notificaciones de movimiento y de esta manera el sensor debe quedar activo, lo otro es que debe llegar notificaciones al smartphone de cada movimiento que detecte | Alexander Chaux | 2023-04-24 |
| Como verifico que el sensor de movimiento del equipo está prendido correctamente ? | 2023-04-23 | Te vas a configuración que es el icono en la párate superior derecha de la app, luego abres donde dice gestión de alarma y luego gestión de movimiento. Ahí configuras. | Mario P. | 2023-04-25 |
| Does the camera loose any functions after the trial period? | 2023-01-07 | Work great the functions is great | sina | 2023-01-07 |
| Does the camera loose any functions after the trial period? | 2023-01-07 | The only trial owriod is to the ree 7-day of cloud storage. I don't use cloud storage...buy an SD card and plenty of storage on the memory card. | Bonnie | 2023-01-08 |
| Does the camera loose any functions after the trial period? | 2023-01-07 | Dear friend, Hello, thank you for your enquiry. 1. After the 7-day cloud storage free trial period is over, the video recorded by the camera will be stored in the SD card (insert the SD card). 2. Except for the limitation of this function, other functions can be used normally. Please don't worry. 3. Feel free to contact us: admin@boifun.net | Boifun Smart Home | 2023-01-09 |
| Is video encrypted? | 2023-06-14 | When the picture is loading it says it's encrypted | Jill | 2023-06-14 |
| Is video encrypted? | 2023-06-14 | when it loads to show you video it says establishing encrypted channel so I believe it is.. | warren | 2023-06-16 |
| Is this device compatible with Google Home? | 2023-02-11 | Yes it is. I can view on google home/ nest. | HH | 2023-02-12 |
| Is this device compatible with Google Home? | 2023-02-11 | Dear friend, Hi, thanks for your inquiry. 1. You can share the camera signal with many people, authorize the people you want to share on "CloudEdge". 2. please feel free to contact us: admin@boifun.net. | Boifun Smart Life | 2023-02-13 |
| Is this device compatible with Google Home? | 2023-02-11 | The cloudedge app on Goggle playstore or Apple are the only software that I know that work with this device. There maybe third party software out there, but none of that I'm aware. | Jay Cee | 2023-02-22 |
| What are the icons at the bottom left of the alert setup screen for? how do you use them? | 2023-04-05 | That for sd cards | sina | 2023-04-05 |
| How do you do charge? | 2023-03-25 | Charge by the sun | sina | 2023-03-25 |
| How do you do charge? | 2023-03-25 | As long as the camera in sunlight or day light... it will charge that way. There is a power cord that you use to first charge it but after that you don't need it.. | Robin I | 2023-03-25 |
| How do you do charge? | 2023-03-25 | stay away from this product. no customer support. they are in Israel. no phone number and no email. mine charged with solar so if sun not out it dont charge. but again do not buy this. mine stopped working less than a year | greg | 2023-03-25 |
| How do you do charge? | 2023-03-25 | You use the small solar panel hooked up to it so it stays fully charged all the time. | Frederick E. Roth | 2023-03-25 |
| How do you do charge? | 2023-03-25 | Either with the included solar panel or the included USB cable. | Brian A. Link | 2023-03-25 |
| How do you do charge? | 2023-03-25 | With a solar panel mounted on the roof. Yes, you’ll need a ladder. It costed me $200 to buy a roofing ladder to mount mine. | Frank James | 2023-03-25 |
| How do you do charge? | 2023-03-25 | Dear friend, Hi, thanks for your inquiry. 1. As long as the camera is in the sun or daylight ...... it will charge in this way. There is a power cord that you can charge it first, but after that, you won't need it. 2. Please feel free to contact us: admin@boifun.net | Boifun Smart Life | 2023-03-27 |
| If camera die will solar panel power it back on? | 2023-04-12 | You would have to physically turn it back on but the panel will charge it | Derek Cowgur | 2023-04-12 |
| If camera die will solar panel power it back on? | 2023-04-12 | The power run on sun light no matter the power down is still work | sina | 2023-04-12 |
| If camera die will solar panel power it back on? | 2023-04-12 | Solar pannel keeps the battery charged so it won’t die. As long as you have sun it will keep the battery at 100% charged. | Frederick E. Roth | 2023-04-12 |
| If camera die will solar panel power it back on? | 2023-04-12 | The solar panel will keep it charged so it never dies. Mine has had 100% charge for 2 years and never died. | Frank James | 2023-04-13 |
| The discription says the camera has a spotlight and siren but yet in the Q&A its says it does not have them. Does it have them or not? | 2023-01-31 | I have one and it has a siren which is manually operated and doesn’t have a spotlight. | Frank James | 2023-01-31 |
| The discription says the camera has a spotlight and siren but yet in the Q&A its says it does not have them. Does it have them or not? | 2023-01-31 | Yes, it has a spot light and siren. You can activate them through the app. | Amazon Customer | 2023-01-31 |
| The discription says the camera has a spotlight and siren but yet in the Q&A its says it does not have them. Does it have them or not? | 2023-01-31 | Dear friend, Hi, thank you for your enquiry. 1. Yes, BOIFUN security camera has been upgraded, 2k version is equipped with spotlight and siren. You can activate them through the app. 2. Feel free to contact us: admin@boifun.net | Boifun Smart Life | 2023-02-01 |
| Can i control the pan/tilt from the usa when the camera is installed in honduras? | 2023-01-17 | Dear friend, Hello, thank you for your enquiry. 1. You need to connect and pair the camera in Honduras in advance. After the connection is completed, you can control the camera in real time in the United States. 2. Feel free to contact us: admin@boifun.net | Boifun Smart Life | 2023-01-18 |
| Can I replace the solar panel d/t damage?? I love my camera and just need a new panel. Thanks | 2023-05-30 | yes you can but you will have to get it from some other source then this supplier. they absolutely do not respond to any inquires and there is no telephone number. make sure the cord fits the panel | greg | 2023-05-30 |
| Can I replace the solar panel d/t damage?? I love my camera and just need a new panel. Thanks | 2023-05-30 | Yes you can replace a new one have to buy it on Amazon | sina | 2023-05-30 |
| Can I replace the solar panel d/t damage?? I love my camera and just need a new panel. Thanks | 2023-05-30 | yes you can get the replacement here on Amazon it just has to have the correct plug to fit the camera | Frederick E. Roth | 2023-05-30 |
| Can I replace the solar panel d/t damage?? I love my camera and just need a new panel. Thanks | 2023-05-30 | You probably could as long as the USB was the same | jill h. | 2023-05-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | No it doesn’t. | John B. | 2023-01-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | I don't think it does, I can move it through the app, | robin hatfield | 2023-01-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | It does not do motion tracking | Eric | 2023-01-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | No...the camera will only pan-tilt-zoom from the app. | Bonnie | 2023-01-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | No it doesn’t track and move but it’s a great picture great pick up of motion and films well but no tracking movement | mark Dake | 2023-01-31 |
| Does this camera do motion tracking? When it sees human will the camera follow human? | 2023-01-31 | Dear friend, Hi, thank you for your enquiry. 1. The BOIFUN camera only supports pan tilt zoom from the app, it does not do motion tracking. BOIFUN solar outdoor camera, equipped with 1/3 CMOS color sensor, can provide 2K ultra-high-definition images and videos regardless of the weather condition. 2. Feel free to contact us: admin@boifun.net | Boifun Smart Life | 2023-02-01 |
| Is there a separate fee for the AI/auto tracking, I do not use icloud, only the sd card? | 2023-06-12 | Is working on android and iCloud you need a sd to put to the camera | sina | 2023-06-12 |
| Is there a separate fee for the AI/auto tracking, I do not use icloud, only the sd card? | 2023-06-12 | I use the sd card without cloud storage or fees. The camera auto detect feature works fine | Glen | 2023-06-12 |
| Is there a separate fee for the AI/auto tracking, I do not use icloud, only the sd card? | 2023-06-12 | No fees at all if you only use your Ed card | Frederick E. Roth | 2023-06-13 |
| Can I add other camera to the same software application? | 2023-02-06 | Yes | sina | 2023-02-06 |
| Can I add other camera to the same software application? | 2023-02-06 | Yes. I have two on mine. | White Fang | 2023-02-06 |
| Can I add other camera to the same software application? | 2023-02-06 | Yes I did. I believe that somewhere in the app it asks if you want to add another device but it has to be the same brand. If there’s nothing saying that in the app then just fire up the camera and it should connect. | Jill | 2023-02-06 |
| Can I add other camera to the same software application? | 2023-02-06 | Dear friend, Hi, thanks for your inquiry. 1. Yes, BOIFUN cameras support using multiple cameras on the same software application with separate windows on the same screen. 2. please feel free to contact us: admin@boifun.net. | Boifun Smart Life | 2023-02-07 |
| Can I add other camera to the same software application? | 2023-02-06 | Yes as long as it uses the cloud edge platform, each camera is on the same app with separate windows on the one screen. | Saint | 2023-02-07 |
| Can I add other camera to the same software application? | 2023-02-06 | I have 3 of them up at my cabin. I check them all every day on my cell phone. | Skyhawk | 2023-02-08 |
| my camera has a spotlight. is there a way to turn it off? | 2023-01-02 | Dear friend, Hello, thank you for your inquiry. 1. After successfully connecting the camera, you can find the "Light" option on "CloudEdge", and cancel the light. 2. If you don't want to turn on the sound and light alarm, you can also set it on the APP and cancel it. 3. Welcome to contact us: admin@boifun.net | Boifun Smart Home | 2023-01-03 |
| How does the siren work? | 2023-04-08 | It is a feature that should show up when you go to you app and showing the live view on your camera, there should be a red siren symbol, and just press it, this I believe is an update, because It was not there when I first got it | robin hatfield | 2023-04-08 |
| How does the siren work? | 2023-04-08 | Exelente | Juan Valentin | 2023-04-14 |
| Why does my alert only record 6 second only? | 2023-05-14 | you can adjust the time under settings. but customer service for this device doesnt exist. terrible. never buy again | greg | 2023-05-14 |
| Can you view and copy the SD card files to your computer? | 2023-01-27 | Yes you can copy to your computer | sina | 2023-01-27 |
| Can you view and copy the SD card files to your computer? | 2023-01-27 | You would first need to save them to your phone then email them to your computer as a file | Frederick E. Roth | 2023-01-27 |
| Can you view and copy the SD card files to your computer? | 2023-01-27 | Dear friend, Hi, thanks for your inquiry. 1. You can view SD card files and copy them to your computer. First, you'll need to save them to your phone, then email them to your computer as files. 2. Please feel free to contact us: admin@boifun.net. | Boifun Smart Life | 2023-01-28 |
| I live in a place that has a lot of rain (cloudy for 3-4 days in a row), how long can the camera work without solar? Battery Back up? | 2023-03-11 | Dear friend, Hi, thanks for your inquiry. 1. After our precise measurement, the camera can work normally for 4-5 days without triggering and without solar energy. 2. please feel free to contact us: admin@boifun.net | Boifun Smart Life | 2023-03-13 |