| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a way to reboot this remotely? | 2023-01-05 | Yes. The easiest way is to have power for the camera plugged into a smart switch that you can turn on/off. Turn of power - wait 10 seconds - turn power back on and the camera reboots. Depending on how you are accessing the camera it can be rebooted through the camera web interface under maintenance. | Jay | 2023-01-05 |
| Is there a way to reboot this remotely? | 2023-01-05 | Depends on if you are using Amcrest software or some other platform. Easy way is to set it to reboot automatically on a given day. | J. Gomes | 2023-01-10 |
| Is there a way to reboot this remotely? | 2023-01-05 | Yes, please follow the steps below: Step 1: Log in to the web user interface (Web UI) for your device. Step 2: In the web UI, navigate to, Setup>>System>>Default Settings Step 3: Click on Factory Default. Step 4: A prompt will appear asking if you are sure that you would like to proceed with the factory reset. Enter the password for your camera and click Save to start the reset. | Amcrest Support | 2023-03-02 |
| Does this camera have a Web Interface? | 2022-12-29 | Yup, read the manual usually it’s the IP address | J. Gomes | 2023-01-10 |
| My cameras on ipad are all alphabetized nicely. why can't i alphabetize them on iphone? | 2023-01-17 | No idea what cameras your using, what app your using to view the cameras, what ipad or iphone your using. Dosent sound like a camera problem but more the app your using to view them or the iphone. | Michael D | 2023-01-17 |
| Can I mount this on a wall? | 2023-03-08 | Yes, it comes with a mounting bracket and drywall screws to put it just about anywhere near an power outlet. | Wes Wind | 2023-03-08 |
| Can I mount this on a wall? | 2023-03-08 | Yes | Michael D | 2023-03-08 |
| Can I mount this on a wall? | 2023-03-08 | Yes | P. Marino | 2023-03-08 |
| Can I mount this on a wall? | 2023-03-08 | You may be able to, but its range of motion is designed to be mounted on a horizontal surface. It won’s pan left to right when mounted on a wall… | m webb | 2023-03-08 |
| Can I mount this on a wall? | 2023-03-08 | you will need a wall mount for the camera, there is a place in the bottom of the camera for a screw to hold it but you will need the separate wall mount. | Khawk | 2023-03-08 |
| Can I mount this on a wall? | 2023-03-08 | Yes, I did. | Richard E. Dillon | 2023-03-08 |
| How does this compare to the prohd 2mp 1080p version? is it better in every way? | 2023-01-20 | Yes | P. Marino | 2023-03-08 |
| Can it be used with an external ir source with the on board ir disabled? | 2022-12-30 | Yes, you can use an IR floodlight and it works great. This way you don't have the red glow that brings attention to your camera. | Geek Man | 2023-01-03 |
| Can it be used with an external ir source with the on board ir disabled? | 2022-12-30 | Yes, by modifying the IR option. For further assistance, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2023-03-06 |
| How to set up on windows 11 as a network camera so can easily use with goto meeting, zoom etc. Windows 11 not finding when doing search for cameras. | 2023-03-27 | You will likely need to use the Amcrest View Pro software to tie the camera into video conferencing applications depending on how exactly you are wanting to use it | Amazon Customer | 2023-03-27 |
| How to set up on windows 11 as a network camera so can easily use with goto meeting, zoom etc. Windows 11 not finding when doing search for cameras. | 2023-03-27 | I'm sorry, I have switched to Mac. | Skyhawk | 2023-03-28 |
| On ipad all my cameras are in alphabetical order. nice. on iphone it's a jumbled mess. why? | 2023-01-04 | Because it’s an iPhone | J. Gomes | 2023-01-10 |
| Does the 4mp prohd indoor wifi camera continue to support http and rtsp protocols without a plugin? | 2023-04-05 | Yes it does - certainly a desirable feature without the plugins, and the main reason I chose it....but check my review for product shortcomings keeping the connections active for more than a few minutes. | Wes Wind | 2023-04-05 |
| Keep getting logged out. This is not a security feature for me, it's annoying. Can it be prevented? | 2023-01-05 | Yeah, read the manual and look for a time out feature. Usually if you set it to zero, it won’t log you out. | J. Gomes | 2023-01-10 |
| Keep getting logged out. This is not a security feature for me, it's annoying. Can it be prevented? | 2023-01-05 | No, it's a built-in security feature for Web UI. We suggest using the free Amcrest Surveillance Pro software, as it is the most stable and recommended method of accessing your devices from your computer. You can download the latest version from our website. | Amcrest Support | 2023-03-06 |
| What is the rtsp url? | 2022-12-31 | Check your camera settings page, you can view and set an rtsp port number in the network settings. The URL will look something like this from within your LAN: 192.168.1.5:(assigned port number), but be sure to use your actual camera IP. Outside of your LAN, it depends on the router setup where you can set the external port number. | Geek Man | 2023-01-02 |
| What is the rtsp url? | 2022-12-31 | Please reach out to us for further assistance by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2023-03-02 |
| Does it require cloud subscription to store videos triggered by motion detector. Feel ripped off by this other brand that does | 2023-01-21 | No you do not need a subscription. There is a SD micro card slot to store videos which is retrievable on your phone or computer | Vincent Lomax | 2023-01-21 |
| Does it require cloud subscription to store videos triggered by motion detector. Feel ripped off by this other brand that does | 2023-01-21 | It has an SD card slot, which is what I use. | Richard E. Dillon | 2023-01-21 |
| Does it require cloud subscription to store videos triggered by motion detector. Feel ripped off by this other brand that does | 2023-01-21 | No, I do not pay anything extra. I just watch the videos on my phone without a problem. I do have an additional brand outside my home that I need to pay monthly, but not this one. | Nancy Johnson | 2023-01-21 |
| Does it require cloud subscription to store videos triggered by motion detector. Feel ripped off by this other brand that does | 2023-01-21 | You can insert a low-cost memory card and store the video right in the camera. Remember, cameras do not prevent crime, it documents crime. | Skyhawk | 2023-01-21 |
| Does it require cloud subscription to store videos triggered by motion detector. Feel ripped off by this other brand that does | 2023-01-21 | There are multiple ways to record and playback events without a subscription: - MicroSD cards - MicroSD cards must be purchased separately. The product is compatible with up to 256GB MicroSD cards that are class 10 or higher. Please note these MicroSD cards must be formatted to FAT32. - NVR or DVR - Events can be recorded and stored on an NVR/DVR as long as there is a hard drive installed in the NVR/DVR. | Amcrest Support | 2023-03-02 |
| I had my camera for two days, I had to recent because K couldn't see anything on the app, not it's reset and the auto track doesn't work. Suggestions? | 2023-02-26 | Amcrest has videos on YouTube that maybe able to help you figure out your issue. | JAS32 | 2023-02-26 |
| I had my camera for two days, I had to recent because K couldn't see anything on the app, not it's reset and the auto track doesn't work. Suggestions? | 2023-02-26 | Please reach out to us for further assistance by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2023-03-02 |