| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this work properly with gw security gw5516npn? | 2023-01-26 | hi dear, this 8mp ptz camera supports ONVIF protocol to connect with most of thrid party NVRs,and work with Blue Iris, iSpy,thanks! | GEOKER | 2023-01-28 |
| this ptz support face detection，right？how to set | 2023-03-16 | Video could not be loaded | GEOKER | 2023-03-17 |
| can you set the vertical limit "up" past 0 degrees? | 2023-03-21 | No. The limit is set by hardware, not software. | Evan | 2023-03-21 |
| Can this be mounted upside down? Or will the waterproof rating not hold up? | 2022-09-05 | Hi, dear, no, we dont suggest you mounted upside down as the waterproof cannt meet the required, thanks! | GEOKER | 2022-09-05 |
| does this 8mp ptz really have auto-tracking,right? | 2022-11-14 | Video could not be loaded | GEOKER | 2022-11-14 |
| What onvif profiles does this camera support? | 2022-06-08 | Hi,dear, this 5mp ptz camera only support the Onvifs profiles, any help pls feel free to contact us for quick solutions,thanks! | GEOKER | 2022-06-09 |
| How to reset this camera? it does not have a reset button. | 2022-07-01 | Video could not be loaded | GEOKER | 2022-07-01 |
| Will this work properly with gw security gw5516npn | 2023-01-26 | hi,dear , our ptz camera support onvif procotol, if your gw 5516npn support onvif, so you can choose onvif provotol to connect it, thanks! | GEOKER | 2023-01-28 |
| Does this camera store focus points with its preset positions? Or does it auto-focus every time it goes to a preset? | 2023-05-12 | hi dear, this 8mp ptz camera auto-focus every time ,thanks! | GEOKER | 2023-05-13 |
| Does this camera support rtsp/onvif and work with blue iris? | 2022-11-14 | Hi, dear, yes purVIKYLIN 8mp ptz camera support RSTP /ONVIF and work with blur iris About the RTSP setting like as below steps : 1. RTSP description RTSP=Real-time Streaming Protocol is an application layer protocol used to control the transmission of real-time data. 2.Real-time monitoring code stream URL formata . RTSP URL: ( rtsp://username:password@IP address/stream type ) (1)username:camera username,e.g.admin. (2)Password:camera password,e.g.123456 (3)IP address:xa0The device IP. e.g. : 192.168.1.110. (4)Stream type:xa0Code stream type, the main stream is 0 (stream 0), and the sub stream is 1 (stream 1). For example RTSP://admin:123456@192.168.1.110/stream0 About the blue iris setting like as below steps: 1)Right-click on the desktop and click "camera setting" to open the setting desktop 2Click "PTZ/control-enable PTZ control" and select Network IP. Click apply. 3)Back to the main page, the mouse arrow can move and zoom. Our vikylin ptz compatible for hikvision , support onvif protocol to connect with many other brands NVR, any help pls feel free to contact us for quick solution: gkcustomer@outlook.com | GEOKER | 2022-11-14 |
| can you suggest a compatible junction box for this ptz (ptz-2804x-i2) ? | 2022-09-24 | Hi,dear This 8mp ptz camera has a bracket, and the bracket can hide the cable, thanks! | GEOKER | 2022-09-26 |
| What's the difference between this camera and the one with 30x digital zoom, other than warranty? | 2022-06-15 | Video could not be loaded | GEOKER | 2022-06-15 |
| Is it Dahua compatibility | 2023-03-23 | Video could not be loaded | GEOKER | 2023-03-23 |
| Recommended one of these to a client. Can I get some assistance figuring out how to create a new account in the app? | 2023-06-13 | hi dear,you means you want create a new account on the app to share with your family? Yes you can, your family needs to download the app to register an account and share it according to the app interface, any help pls feel free to contact us support email: gkcustomer@outlook.com | GEOKER | 2023-06-14 |
| this 8mp ptz storage have built in SD card slot? | 2023-03-16 | Video could not be loaded | GEOKER | 2023-03-17 |
| how to set this vikylin ptz camera auto tracking human and Vehicle on IE brower | 2023-03-16 | Video could not be loaded | GEOKER | 2023-03-17 |
| Is it google assistant compatible? | 2023-01-23 | hi dear, yes but it ls better used the IE brower which can bring you a better use experience | GEOKER | 2023-01-24 |
| Can this be used with a Mac? | 2023-03-28 | Since it is web-based config you mainly just configure via browser and then view RTSP stream with other apps. So that part is OS independent. You can access RTMP/RTSP streams for example with VLC on a MAC or iPad, iPhone just fine. You MAY have some issues with PTZ and viewing via browser, depending on what browser or app you try. Mine has been running for a while and I don't moved it around much, but I do also remember it was a little tricky to setup, with the interface defaulting to Chinese on occasion. But I was able to work through that, and I don't read Chinese. Good luck! | B. Hill | 2023-03-28 |
| Can this be used with a Mac? | 2023-03-28 | Sorry I am not sure. BUT be careful with buying CHINA brand ptz cameras as I have first hand experience of neighbors hacking and tacking full control of PTZ cameras. Make sure they are NDDA compliant | KJL | 2023-03-28 |
| Can this be used with a Mac? | 2023-03-28 | hi dear .yes this camera can be work with Mac, you can download the MAC AjDevTools Software to search and modify for the camera's IP address , ensure the camera IP address and your computer IP address are in the same segment, below link is the Mac software and installation videos for your check, thanks! https://drive.google.com/drive/folders/12M_97N53XVdhISJ4A71H5XPWkMJeJznf?usp=sharing | GEOKER | 2023-03-29 |
| Is there a kit for a ceiling mount? (hanging from a roof) please include a link or part number. | 2023-01-26 | hi ,dear ,yes , we also have sold the ptz celling mount, you can order it from the link: any help pls feel free to contact us , thanks！ https://www.amazon.com/dp/B0BT8SGCR6 | GEOKER | 2023-01-28 |