| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can the mount be added on bottom so it will stand on a table or flat wall? So it is vertical.? | 2023-01-05 | yes | William Hill | 2023-01-05 |
| Can the mount be added on bottom so it will stand on a table or flat wall? So it is vertical.? | 2023-01-05 | Hi friend, Thanks for your question. Yes, it can be added a mount on bottom. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-01-06 |
| Does it have an alarm? Like when you see someone doing something in your yard you can sound the alarm? | 2022-02-18 | Hi Brittany, Thanks for your question. We're sorry this camera doesn't support sound alarm. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-02-18 |
| Do you have to have internet or wifi | 2022-06-13 | Yes | RICHARD W. | 2022-06-13 |
| Do you have to have internet or wifi | 2022-06-13 | Hi Theresa L, Thanks for your question. Yes, it requires 2.4Ghz WiFi, 5G WiFi isn't supported. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-06-14 |
| Do you have to have internet or wifi | 2022-06-13 | yes they work of WIFI | R. J. Sanchez | 2022-06-15 |
| Do you have to have internet or wifi | 2022-06-13 | Yes | Suzi blue | 2022-06-16 |
| Do you have to have internet or wifi | 2022-06-13 | Yes, the camera does require wifi access in order to access footage through the app. | Tracy Moss | 2022-06-23 |
| Is the led suppose to lite when charging? my new unit seems doa. and, yes, it is the correct size charger. | 2022-04-03 | When my camera is charging there is no light that stays on… but go into the cameras settings and you can watch the rate of charging from red to blue to green while your watching it… when fully charged it stays green and gives you the percentage of charge…. Hope this answers your question… 😎 | Larry | 2022-04-04 |
| Is the led suppose to lite when charging? my new unit seems doa. and, yes, it is the correct size charger. | 2022-04-03 | Hi Karen Friend, Thanks for your question. Yes, it will turn on the LED light when it charges in the beginning. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-04-06 |
| The camera powers on - red light and then goes off. I have it pluggged. Do I have to wait? | 2023-03-20 | I usually let it charge for several hours. It normally stays active for 5 to 6 days before you have to recharge it. | William Hill | 2023-03-20 |
| The camera powers on - red light and then goes off. I have it pluggged. Do I have to wait? | 2023-03-20 | Hi, Thanks for your question. If you need any support with your camera, welcome to contact us through the app by taping Me-Contact us. Thank you! Wansview support. | Wansview | 2023-03-21 |
| Would it be harmful to the camera unit or internal batteries if this camera is continuously plugged into a wall outlet with an usb cord adapter? | 2022-01-12 | I think it would be fine. I have mine continously plugged into a power bank, and change to a fresh bank every 5-7 days. It seems to use it's own battery first then recharges on it's own. | Al K Seltzer | 2022-03-25 |
| Is this compatible with ismartviewpro app? | 2022-11-07 | I only think they will work with WansView app. They do not reveal the port it is using and the IP address will not show up on my router. Too restrictive for anything outside of WansView app. | Zue | 2022-11-07 |
| Is this compatible with ismartviewpro app? | 2022-11-07 | Hi Timothy G, Thanks for your question. We're sorry that this camera isn't compatible with ismartviewpro app. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-11-08 |
| Everytime i view an alert in the wansview app, i get a new alert on that camera for no reason. why?? big battery killer | 2022-02-06 | It’s garbage… way to many Issues with this product | angel b | 2022-02-08 |
| Everytime i view an alert in the wansview app, i get a new alert on that camera for no reason. why?? big battery killer | 2022-02-06 | Hi Tom P, Thanks for your question. Please kindly contact us through the app by tapping Me---Contact us, then we will help you to upgrade the firmware version to solve this issue. Thank you. Wansview Support | Wansview | 2022-02-08 |
| will this work on the old wansview app (not cloud)? | 2022-03-06 | The APP is how you view and manage your cameras. Their support team is amazing I'd email them if have additional questions. | R. J. Sanchez | 2022-03-07 |
| will this work on the old wansview app (not cloud)? | 2022-03-06 | Hi Lauren Potter, Thanks for your question. We're sorry that this camera doesn't work on the older wansview app, only Wansview Cloud app. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-03-07 |
| Is an internet connection required even though the camera and iPhone are connected to the same Wi-Fi router? | 2023-02-18 | Hi Amazon Customer, Thanks for your question. Yes, if your phone hasn't connect the network, you're unable to use the app. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-20 |
| does wansview sell ip cameras that allow full features without subscribing to a cloud plan? | 2022-03-25 | The rechargeable one I have you can use without a subscription, but you still have to use their phone app. I have another model camera that isn't rechargeable, but it supports rtsp which allows me to view it with other phone apps like IP Camera Viewer. | Al K Seltzer | 2022-03-25 |
| does wansview sell ip cameras that allow full features without subscribing to a cloud plan? | 2022-03-25 | Does not seem so. I’ve been using WansView view now for about 10 years. Newer cameras are cloud configured. I do not subscribe to cloud option. I use a dvr and a memory card with cameras. Default port is 8899. You will need this if using dvr or other viewing device besides WansView app. They work fine without Cloud option. | Zue | 2022-03-26 |
| does wansview sell ip cameras that allow full features without subscribing to a cloud plan? | 2022-03-25 | Hi Lord Fishbottom, Thanks for your question. Please kindly note that all of wansview camera supports to use without purchasing the cloud plan, you can use SD card to storage the recording. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-03-28 |
| Are these cameras compatible with the synology ds220+ nas? | 2022-02-03 | The cameras are ONVIF compliant. See if your equipment will work with that standard. 😊 | Zue | 2022-02-03 |
| Are these cameras compatible with the synology ds220+ nas? | 2022-02-03 | Hi Justaguy, Thanks for your question. We're sorry that this camera doesn't support onvif/rtsp, but other non-battery cameras supports onvif/rtsp and you can use this feature on Synology. If there is any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2022-02-08 |
| Can I use the iPhone app to connect to the camera to watch live video even though no motion has been detected? How long can the live video stream? | 2023-02-15 | I know you asked out the iPhone app, but I have an android and I was about to log in and livestream for as long as I wanted to, and for any reason. | Nathan Shepard | 2023-02-15 |
| Can I use the iPhone app to connect to the camera to watch live video even though no motion has been detected? How long can the live video stream? | 2023-02-15 | Hi Private, Thanks for your question. Yes, you can use wansview cloud app on iPhone to watch live video. In order to save the power usage, it will show 30s, if you want to watch it more, you can still continue to watch it. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-15 |
| Limited functionality of members? Anyone experienced? | 2023-03-21 | Yes but really do not fully understand your question | thomas m johnson | 2023-03-21 |
| I’m considering using a different mount for this camera. I see there is a female screw thread on the back. What is the size of this screw thread? | 2023-02-15 | Hi friend, Thanks for your question. The size is 20*6mm, you can try use search "B07DLXWMCV" on amazon to get the wall mount. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-16 |
| can you connect different accounts at the same time? | 2023-03-21 | Not to my knowledge | thomas m johnson | 2023-03-21 |
| can you connect different accounts at the same time? | 2023-03-21 | Hi, Thanks for your question. If you need any support with your camera, welcome to contact us through the app by taping Me-Contact us. Thank you! Wansview support. | Wansview | 2023-03-22 |