| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you power a v3 cam and this light off a wyze floodlight? | 2023-05-10 | Yes, they are compatible | S.G. | 2023-05-10 |
| Can you power a v3 cam and this light off a wyze floodlight? | 2023-05-10 | Yes you can silicone cover I purchased 2 pack | ness | 2023-05-10 |
| Can you power a v3 cam and this light off a wyze floodlight? | 2023-05-10 | You can only use 1 accessory at a time. | Maricar P. Wyze | 2023-05-10 |
| Can you remove the extra light on top? | 2023-04-29 | Yes. In fact the light is an option when I bought the light was a separate sku | M Thompson | 2023-04-29 |
| Can you remove the extra light on top? | 2023-04-29 | Yes, it is an attachment. | Darleen | 2023-04-30 |
| Can you remove the extra light on top? | 2023-04-29 | This spotlight is an optional adding for the V3 camera, yes it can come off. | John S Alston | 2023-05-10 |
| I have version v3 and I don't see how to add it | 2022-12-10 | In the Wyze phone app, click on the + on the top left of the home screen. Then select "Add Device", Then select Cameras, then select Wyze Cam v3. | John S Alston | 2022-12-10 |
| I have version v3 and I don't see how to add it | 2022-12-10 | Video could not be loaded | N/A | 2022-12-11 |
| If 70 lumens is the brightness when set on high, how many lumens is it when set to low? | 2022-09-09 | I had to give to my daughter my internet wouldn’t work for me | Barbara Dawson | 2022-09-09 |
| If 70 lumens is the brightness when set on high, how many lumens is it when set to low? | 2022-09-09 | I don’t have a specific answer in the lumens but I can suggest you don’t use the spotlight. It malfunctions constantly on all 3 of mine to the point I took them off. My neighbors would complain because they started to flicker on/off all night like someone was just flipping a switch back and forth | micky daniels | 2022-09-10 |
| If 70 lumens is the brightness when set on high, how many lumens is it when set to low? | 2022-09-09 | I don’t have a specific answer in the lumens but I can suggest you don’t use the spotlight. It malfunctions constantly on all 3 of mine to the point I took them off. My neighbors would complain because they started to flicker on/off all night like someone was just flipping a switch back and forth | 2ScamSam | 2022-09-10 |
| This comes with the camera as well as the spotlight? | 2022-12-21 | This is the spotlight only, the link below comes with both cam v3 and spot light, hope this help. https://www.amazon.com/Spotlight-Security-Weatherproof-Compatible-Assistant/dp/B095NWYQBC/ref=sr_1_3?crid=1WBL8Q7G3NQMX&keywords=wyze%2Bcam%2Bv3%2Bwith%2Bspotlight&qid=1671631165&s=electronics&sprefix=wyze%2Bcam%2Bv3%2Bwith%2Bspotlight%2Celectronics%2C70&sr=1-3&th=1 | TW | 2022-12-21 |
| This comes with the camera as well as the spotlight? | 2022-12-21 | This product page doesn't include a Wyze Cam v3, only the Wyze Spotlight. | Maricar P. Wyze | 2022-12-21 |
| This comes with the camera as well as the spotlight? | 2022-12-21 | No, it is the spotlight only. You must have a V3 camera for it. The price is less than a V3 camera. | John S Alston | 2022-12-22 |
| This comes with the camera as well as the spotlight? | 2022-12-21 | Spot lights are extra and not away need unless you what it to come on to alert someone outside | Amazon Customer | 2022-12-24 |
| What does the spotlight come with or what do I need for it? | 2023-04-26 | Spotlight mainly for the camera to have a better view of what is being recorded. If the camera that you are installed in an area where there is no lights at all, I would suggest adding the spotlight. If the camera is place on a location where street lights, patio light, porch light etc... are near by, the spotlight is pretty useless in my opinion. Hope this help. | TW | 2023-04-26 |
| What does the spotlight come with or what do I need for it? | 2023-04-26 | The spotlight comes with all of the cords to attached the camera to the power source and the camera (y splitter) at the same time, and of course the spotlight itself. | TEC | 2023-04-27 |
| What does the spotlight come with or what do I need for it? | 2023-04-26 | The spotlight comes with a bracket to clip it to the cam and a connecting cable. I have had two of these spotlights and they don’t work well at all. If you need a light, look elsewhere | Delaine | 2023-04-27 |
| How do I know if it's compatible with my phone | 2022-04-28 | After easy installing, this spotlight works with my 5G Galaxy right away. | Amazon Customer | 2022-04-28 |
| How do I know if it's compatible with my phone | 2022-04-28 | It works with any android phone that has the 5.0 or higher software version and the iOS for apple 9.0 or higher software version. | Just Mark | 2022-04-28 |
| How do I know if it's compatible with my phone | 2022-04-28 | Check on the app store, download the wyze app, if you can download and open the app, you should be good to go. | TW | 2022-04-29 |
| How do I know if it's compatible with my phone | 2022-04-28 | Can you download the app from either google play or apple? If so you should good to go. | Jeffrey w. Glynn | 2022-04-29 |
| How do I know if it's compatible with my phone | 2022-04-28 | go to the web site | Amazon Customer | 2022-04-29 |
| How do I know if it's compatible with my phone | 2022-04-28 | Without knowing what phone you have, unless you have some weird unknown phone that is not android or apple, then it is probably compatible. But your really can't go wrong if you just buy it on Amazon since you have a 30 day return policy if it doesn't work for you! | RB | 2022-04-30 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes, the light can be disconnected or turned off in the app. | Jason | 2022-10-26 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes. I wouldn’t recommend buying or using the light at all. I bought 3 and none of them worked out functioned properly. I disconnected them | 2ScamSam | 2022-10-26 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes. I wouldn’t recommend buying or using the light at all. I bought 3 and none of them worked out functioned properly. I disconnected them | micky daniels | 2022-10-26 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes, the light can be disconnected. | JRD | 2022-10-27 |
| Can I disconnect the ligth??? | 2022-10-26 | The model with the light is just an add on. It attaches to the top and has a cable for power from the back of the camera. The light comes on when it sees motion, but rain is motion. So the light stays on during night rainstorms. You can manually turn on the light by your phone. | M. Butkus | 2022-10-27 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes, you can remove the Wyze Spotlight. | Maricar P. Wyze | 2022-10-27 |
| Can I disconnect the ligth??? | 2022-10-26 | Yes it just plugs in in-between the power brick and the Camera. | N/A | 2022-10-27 |
| I’ve ordered two of these it works for one second then it’s done anybody else have this problem I won’t be getting them again? | 2022-04-21 | We're sorry to hear about this. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. | Maricar P. Wyze | 2022-04-22 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | This is specific for wyze cam v3, the options and function will not be there if you plug to other cam other than v3, so in short, no it will not work. | TW | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | Even if you could with the splitter I don’t think the camera software would recognize it. And to further let you know what I think of the spotlights, I have 3 abs all 3 have been removed and thrown in the junk drawer because they don’t work and Wyze refuses to help. Going on a year now and no response on my ticket | 2ScamSam | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | Wyze Spotlight is only compatible with Wyze Cam v3. | Maricar P. Wyze | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | Why would you want to void your warranty by jury rigging it. | Mark Martin | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | Even if you could with the splitter I don’t think the camera software would recognize it. And to further let you know what I think of the spotlights, I have 3 abs all 3 have been removed and thrown in the junk drawer because they don’t work and Wyze refuses to help. Going on a year now and no response on my ticket | micky daniels | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | Sadly no because it requires a bit of software to operate and wise only allows it to be connected to a cam V3. But you could use alex or wyze rules to turn on a smart lamp when motion is detected. | N/A | 2022-11-03 |
| Can i jimmy rig this on a wyze cam pan? | 2022-11-03 | I would doubt it. There is a special slot for the light on that camera. The App controls the light on the camera (on-off ability). When there is motion, the light goes on. | M. Butkus | 2022-11-04 |
| where is the sd card slot ? | 2022-05-04 | When you pull the base, you can find the SD card slot at the bottom of the camera. | Maricar P. Wyze | 2022-05-04 |
| where is the sd card slot ? | 2022-05-04 | Card slot is on the bottom of the camera. To access the card slot, pull apart the base platform from the camera. (it may be a bit stiff, but it does extend) There are two rubbery flaps. One is the setup button. Use your fingernail to peel back the other to expose the card slot. Its real easy! Wyze officially supports only 32 gb cards. We mostly use 128 gb. CAUTION select only high speed quality name brand cards, because they are more durable. With local storage of videos, the camera sits there, recording and rerecording over the same areas. Over and over. With time, cheaper cards fail. | Rosenberg | 2022-05-05 |
| Does it Work with Alexa ? | 2022-08-19 | yes...though the spotlight I find is useless as it is not recognized by the camera half the time. The time is does work it only pinpoints where the camera is. | Will | 2022-08-19 |
| Does it Work with Alexa ? | 2022-08-19 | Hello! Yes, this camera works with Alexa. | Josan A. Wyze | 2022-08-21 |
| Does it Work with Alexa ? | 2022-08-19 | The spotlight connected to a camera does not work with Alexa. You can setup rules in the wyze app, or turn the light on or off manually. I received this today and went through wyze and alexa app, plus visited wyze support. You can not turn the spotlight on with just your voice. -Josan A. Wyze [Manufacturer]: This listing is for a spotlight. Camera works with Alexa. Spotlight does not work with Alexa. | Neolantis | 2023-02-27 |
| They cut off replays of events and force you to pay subscription charges on the last camera, same here? | 2022-03-21 | Yes the product is getting worse with every update and I’m warning anyone who will read or listen to stay clear from anything branded by the Wyze company. 2 updates ago my 3 V3 cams (under 2 months old) lost the starlight sensor after an update. Wyze has refused to return or answer any communication but took no time to remove my negative review from their website and their social media. Update last week and this time I lost my sd card functionality. My cams will no longer recognize the sd cards in them despite reformatting in both pc and camera and resetting the cameras. DO NOT BUT ANYTHING WYZE!!! | 2ScamSam | 2022-03-22 |
| They cut off replays of events and force you to pay subscription charges on the last camera, same here? | 2022-03-21 | Yes the product is getting worse with every update and I’m warning anyone who will read or listen to stay clear from anything branded by the Wyze company. 2 updates ago my 3 V3 cams (under 2 months old) lost the starlight sensor after an update. Wyze has refused to return or answer any communication but took no time to remove my negative review from their website and their social media. Update last week and this time I lost my sd card functionality. My cams will no longer recognize the sd cards in them despite reformatting in both pc and camera and resetting the cameras. DO NOT BUT ANYTHING WYZE!!! | micky daniels | 2022-03-22 |
| They cut off replays of events and force you to pay subscription charges on the last camera, same here? | 2022-03-21 | Hi! To explain, many users have requested a way to get Event notifications without having to have their videos stored on the cloud, and those who do like our cloud storage don’t find it useful enough in its current form. From now on, we want cloud recordings to be coupled with Person Detection to make them more useful. Only cameras opted into Cam Plus or Cam Plus Lite will have Event video recordings saved to the cloud. Remember, opting into Cam Plus Lite can be at any price, including $0. If you don’t opt-in, then we’ll transition your cameras to store thumbnails of what was detected instead of 12 seconds of recorded video. There’s no hard deadline here, you can opt-in whenever you’d like, but just remember that Event videos will stop being recorded for those who don’t opt-in.xa0 In order to sign up for Cam Plus Lite:: Please login to services.wyze.com | Maricar P. Wyze | 2022-03-24 |