| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a way to hard reset the erbud? The right erbud is glitching out and it isn't responding to the case? | 2023-02-21 | just remove it from Bluetooth settings and repair them I think my left side did same once | Jdaniel | 2023-02-21 |
| Could someone please try these on with the silicone tips taken off? Does it stay on well enough and how do they sound? Thanks! | 2023-03-23 | The sound seems good at first for a few days but it seemed like it kept losing sound quality more and more to the point I couldn't hear people and they couldn't hear me. I returned them. They are small so I don't think they will stay in with the silicone off. I had them fall out a few times with the silicone on. | La R. | 2023-03-23 |
| Could someone please try these on with the silicone tips taken off? Does it stay on well enough and how do they sound? Thanks! | 2023-03-23 | Yes I’ve taken them off and it helped a lil bit but still fell out if Im moving to much! But buy an attachment to connect the earbud to your ear better | Lorenzo Randall | 2023-03-23 |
| All of a sudden right ear bud stopped working. All solution? | 2023-05-16 | Reset them so they reconnect to each other. | Shyannbujko | 2023-05-16 |
| All of a sudden right ear bud stopped working. All solution? | 2023-05-16 | I had same issue when I contacted Tozo customer support, they recommended cleaning the earbud and wiggling it in the charging case because the sweating may caused it not to charge. If it still didn't work and it's less than 12 month since you purchase it, contact Tozo customer support, they have excellent customer support. | D S | 2023-05-17 |
| I am getting constant complaints from people that there is noise here...especially when the Wind blows...Any idea? | 2023-06-18 | If you have the outside audio turned on and it is windy you will hear the wind, but if it isn't turned on they are quiet. You turn the feature on and off by pushing the left ear bed. | Justin | 2023-06-18 |
| do these cancel bass "music" from neighbors? | 2023-04-30 | I'm not sure only use them on bus rides to work I don't hear anything on high volume | Patrick… | 2023-04-30 |
| do these cancel bass "music" from neighbors? | 2023-04-30 | 🤔 that would depend on the volume of their music and your music 🤣 | Sam | 2023-04-30 |
| I bought these for mus husband a little less than a year ago and now the case is no longer charging them. Is there a warranty for the case? | 2023-03-22 | Need to contact TOZO directly | Daniel Howes | 2023-03-22 |
| I bought these for mus husband a little less than a year ago and now the case is no longer charging them. Is there a warranty for the case? | 2023-03-22 | Unfortunately the warranty is only for 3 months but I had a pair that stopped working after 4 months, I reached out to customer service and they offered a replacement. | Amazon Customer | 2023-03-22 |
| Se me ha dañado el derecho,los puse a cargar y luego dejo de funcionar,en tan solo 1 mes. Alguien sabe si se pueden reparar o ya no sirven? | 2023-01-31 | Seria que consultarlas con servicio al cliente directamente. Se que vienen con 90.dias de garantía. A ver si pueden solucionar | Dairo c. | 2023-01-31 |
| How do you power these off? I put them back in the case and they stay on. | 2023-03-03 | Mine have done that too. I disconnect them from the Bluetooth menu under settings on my phone. They’ll power off once disconnected. | cranerich | 2023-03-03 |
| Does these wirk for cancelling airplane cabin noise | 2023-01-30 | I work in a lumber yard and I cant hear the saws or forklifts when they are on and it works fine for me so I dont see why it wouldn't. | Jory | 2023-02-04 |
| Does anyone know how to stop the random music starting and playing? | 2023-03-09 | The way i understand it is that before music is playing they have to be paired up eith a source. Not sur what random music means. Mine start playing the music i choose from my phone. They sound great. | BERTIE S. | 2023-03-10 |
| Why doesn't the noise cancellation work any better than putting damp toilet paper in my ears? | 2023-03-04 | Because they are $35 ear buds, you aren’t buying bose quietcomfort 2 or Apple air pod pros for $35 | Amazon Customer | 2023-03-04 |
| can you turn off volume control? i can’t wear a hat covering my ears without it turning the volume up or down. so incredibly annoying. | 2023-04-28 | Pretty sure u cant..gonna have to find a way around it | mike | 2023-04-28 |
| Iphone , does anyone have idea, do these earpods works with iphone 13 pro max? | 2023-01-24 | My son has an iPhone 11 and it works well with it so I would guess that it would work well with an iPhone pro max. | Wardman | 2023-01-24 |
| Iphone , does anyone have idea, do these earpods works with iphone 13 pro max? | 2023-01-24 | i dont have a 13 pro max but it works good on my xr. the sound is good. | pete alvarez | 2023-01-24 |
| Iphone , does anyone have idea, do these earpods works with iphone 13 pro max? | 2023-01-24 | Bluetooth earbuds will work with any device that uses Bluetooth so almost any cell phone is compatible. | James L | 2023-01-24 |
| Iphone , does anyone have idea, do these earpods works with iphone 13 pro max? | 2023-01-24 | Yes, and they pair up almost instantly. I am very impressed with the sound quality and the ease of use. At the price point I don't have to worry about loosing them. | Rafael Munoz | 2023-01-24 |
| Iphone , does anyone have idea, do these earpods works with iphone 13 pro max? | 2023-01-24 | Yes | Jose Juarez | 2023-01-24 |
| Why can't I turn them back on without returning them to the case? | 2023-03-18 | Just how they're designed. Nothing you can do about it. | cranerich | 2023-03-22 |
| Does these have a tracker just in case you lose on of them? | 2023-06-10 | No | Justin | 2023-06-10 |
| Does these have a tracker just in case you lose on of them? | 2023-06-10 | They do not have a tracker on them. But sound is very good. Worth the money | sherry fuller | 2023-06-10 |
| Does these have a tracker just in case you lose on of them? | 2023-06-10 | No. Just buy two pair at this price | GA_dw | 2023-06-10 |
| Does these have a tracker just in case you lose on of them? | 2023-06-10 | It does not. Try not to lose one! | MagicBoy | 2023-06-21 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Trae varios tamaños... | Marcio A. | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Vienen con varios tamaños 5 : s m l xl xxl | Dairo c. | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Viene con varias almohadillas de varios tamaños | Amazon Customer | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Viene con diferentes tamaños de almohadillas. | César… | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Vienen con 3 juegos extra de almohadillas de diferentes tamaños | Andrés Nieto | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Varios tamaños. | Leonardo Guerra | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Vienen con 5 pares de almohadillas de diferente tamaño. | Miguel Angel Gomez Ipuz | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | 3 diferentes tamaños. A tu gusto. Recomendado 100% | Francis | 2023-03-14 |
| Viene con un solo tipo de almohadillas ??? O algunos tamaños | 2023-03-14 | Viene con un sólo tipo de almohadillas | elio | 2023-03-14 |
| Thinking about buying a few of these for my work crew any thoughts on the Noise cancellation? | 2023-02-08 | They muffled the sound pretty decent. But there’s no transparency mode. Which is why I returned them. They sound and fit great | FaceOff | 2023-02-08 |
| Thinking about buying a few of these for my work crew any thoughts on the Noise cancellation? | 2023-02-08 | Works pretty good for the price. Bigger problem is the charging case not lasting. | Spence R Horner | 2023-02-08 |
| The anc is hardly better than nothing, should i just gouge out my eardrums with the scalpel i bought or are there better products? | 2023-04-09 | long press on left earphone you will hear a tone and noise canceling turns on, repeat then turns off | Robert C. Nemeth | 2023-04-09 |
| I have some mild hearing loss, will transparency mode help enhance people speaking? Thanks | 2023-06-04 | No it wont increase your ability to hear others around you. What transparency mode is for is so that you can listen to music and still hear things around you. | Dovid Drukman | 2023-06-04 |
| Compatible with Google Pixel 6? | 2023-02-18 | Compatible with all phones. Android and iPhone | FaceOff | 2023-02-18 |
| Compatible with Google Pixel 6? | 2023-02-18 | Yes, Bluetooth will easily pick it up | amittle | 2023-02-18 |
| Compatible with Google Pixel 6? | 2023-02-18 | Yes | Daniel Freeman | 2023-02-18 |
| Does the box have to stay with you for ear buds? to work | 2023-02-16 | No, I leave mine at home all the time. You just need the case to recharge them | Lifetimesooner | 2023-02-16 |
| Does the box have to stay with you for ear buds? to work | 2023-02-16 | I do because sometimes one earbud stops functioning. | James N Nallan | 2023-02-17 |
| Does the box have to stay with you for ear buds? to work | 2023-02-16 | No | Spence R Horner | 2023-02-17 |
| What's the Frequency response? | 2023-01-31 | Yes | Jory | 2023-02-04 |
| I lot one of the buds, how do I buy an spare pair? | 2023-05-25 | You might be able to find a used one, but the best way to do it is to contact the manufacturer customer service… Tizo has a great customer service(based on my experience with them). | D S | 2023-05-25 |
| Is there a xxl tip available? even the xl fall out of my ears as noted by several reviews. | 2023-03-17 | I don’t know search it | Lorenzo Randall | 2023-03-23 |
| what is the nozzle diameter for NC2? | 2023-02-24 | There are a number of different diameters. It took 3 tries to get the ones that fit correctly for me. | Lifetimesooner | 2023-02-25 |
| Will this work with Samsung S23? | 2023-05-09 | It works with my Samsung S10 e. Bluetooth should connect to any device that supports it. As far as I know all Samsung devices support bluetooth. Great sound by the way, and amazing battery life. | G U. | 2023-05-09 |
| Will this work with Samsung S23? | 2023-05-09 | I have an S22 and it works perfectly, so I would assume that it works with the S23 | Shonda Harper | 2023-05-09 |
| Will this work with Samsung S23? | 2023-05-09 | Any device with Bluetooth capabilities will work (: | Shyannbujko | 2023-05-09 |
| Do they fit and apple 2nd gen case? | 2023-02-28 | No | A L Crusoe | 2023-02-28 |
| Do they fit and apple 2nd gen case? | 2023-02-28 | Don't know. They fit in the case they come with though. | Tommie W | 2023-03-01 |
| Can other people hear my music when I have the earpods in? I don't want people being annoyed. | 2023-05-21 | If you have them at a very loud setting and you're in a quiet place, maybe. I once had someone on an airplane ask me to turn them down, but I think he was just being pissy. | G U. | 2023-05-30 |
| i'm looking for replacement tips (l/xl). what is the nozzle diameter of the nc2? | 2023-02-25 | L and its 35 bd. | Jory | 2023-02-25 |
| For those happy with the sound of these buds, which mode (neutral, anc, transparent) are you using and how do these sound neutral? thanks! | 2023-04-13 | I use ANC especially while travelling and it seems to be fine - i.e. it allows some sound which is my preference. | Amazon Customer | 2023-04-17 |
| I received my tozo nc2 buds 1/31/23 and they will not find or pair with my galaxy note 9. are they compatible? | 2023-02-01 | should be. turn off the bluetooth of the samsung then turn it on after 1 minute. | pete alvarez | 2023-02-01 |
| I received my tozo nc2 buds 1/31/23 and they will not find or pair with my galaxy note 9. are they compatible? | 2023-02-01 | I have a iPhone 14 and they pair up instantly | Rafael Munoz | 2023-02-01 |
| Any idea why iPad doesn't see them? Works fine with iPhone, android and win10 | 2023-01-18 | What generation is your iPad? It works just fine with my iPhone an iPad. | Cookie D | 2023-01-18 |
| Has anyone used these just one ear bud at a time? Do you still think they work effectively using them one at a time? | 2023-04-14 | Yes | mike | 2023-04-17 |
| Do you tap to talk | 2023-02-17 | You tap once to answer calls, hold down on one for 3 seconds to end call. | Jory | 2023-02-17 |
| Can you use these foor a tv | 2023-01-27 | Not completely sure, but if the tv has blue tooth then it shouldn't be a problem. Worked for my computer and android phone. Should work with anything that has blue tooth. | Christopher Nusch | 2023-01-27 |
| Can you use these foor a tv | 2023-01-27 | I haven't used them for tv yet, but I'm sure you can if the tv has Bluetooth capability. | T. Scrilla | 2023-01-27 |
| Can you use these foor a tv | 2023-01-27 | If your TV has Bluetooth then yes | TJ Priest | 2023-01-29 |
| Can you use these foor a tv | 2023-01-27 | It depends, does the tv have Bluetooth capabilities. | Amazon Customer | 2023-01-30 |
| What do I do if I lose the cover box thing that chargers the earbuds? | 2023-03-18 | Buy another set. | matt | 2023-03-18 |
| What do I do if I lose the cover box thing that chargers the earbuds? | 2023-03-18 | That’s how it charges. I guess you could try a replacement case, but I don’t know | Tristian S. | 2023-03-23 |
| Do these have good bass even with anc turned off? thanks! | 2023-04-02 | According to my husband who loves bass yes. Main reason he kept them. | Lena B | 2023-04-02 |
| Do these have good bass even with anc turned off? thanks! | 2023-04-02 | Not exceptional | Laura | 2023-04-03 |
| What is the nozzle diameter of the NC2? | 2023-02-21 | 35 bd | Jory | 2023-02-25 |
| Do you have to have both in to use transparency mode? | 2023-03-21 | I don't know. I purchased them as a gift . | Thundercat2 | 2023-03-22 |
| Do you have to have both in to use transparency mode? | 2023-03-21 | Yes - only way transparency mode works. | cranerich | 2023-03-22 |
| Do you have to have both in to use transparency mode? | 2023-03-21 | No. Only to enter or exit transparency. | Sean Thomas Smith | 2023-03-24 |
| Do you have to have both in to use transparency mode? | 2023-03-21 | Sometimes, but I’m still trying to figure them out? | Maria Gomez | 2023-03-24 |
| Can you just buy the charging case? | 2023-03-18 | No, but if you're experiencing problems or lost the case, just contact their customer service. They'll come up with a solution for you. Good reputation. | cranerich | 2023-03-22 |
| Does each pair have their own frequency | 2023-04-24 | Both can be paired at the same time. Or just one , when they apear in your blu tooth nenu thry appear as 1. Not as left or right tozo | Dad… | 2023-04-26 |
| Looking to use these at night and dont want the light on the earpieces to stay on after the initial connection. Does it stay on? | 2023-02-04 | No, they do not. | Lifetimesooner | 2023-02-04 |
| Looking to use these at night and dont want the light on the earpieces to stay on after the initial connection. Does it stay on? | 2023-02-04 | I haven't seen the light turn on other then it being in the case, but if it does its a low light that shouldnt make you stand out. | Jory | 2023-02-04 |
| Looking to use these at night and dont want the light on the earpieces to stay on after the initial connection. Does it stay on? | 2023-02-04 | Yes they should stay but they are not very bright and should not be very noticeable. Good question, sorry if this bothers you. | Amazon Customer | 2023-02-07 |
| How is the bass? Are these noise cancelling? | 2023-02-27 | Bass is not bad. Yes they are noise canceling | Tommie W | 2023-03-01 |
| When i enable the nc, the bass gets more pronounced but external noises are still there. is that how it is supposed to be or do i have a bad unit? | 2023-01-10 | With NC enabled there is a distinct difference that reduces the volume of external sounds and enriches the internal sound. Bass frequencies may be more pronounced. If external sounds are not significantly reduced, I would suggest experimenting with different size earbuds. They are key to effective noise cancelling. | DeputyDawg | 2023-01-11 |
| Will standard run if the mill ear tip replacements fit these buds or are they a special size? | 2023-03-12 | Yea | Lorenzo Randall | 2023-03-23 |
| I've had these for like a week and one bud has stopped working. is there anything I can do to fix this, or should I return it? | 2023-04-17 | Definitely call them or return to Amazon before the return period closes. I've been using this for a few months and fingers crossed that it continues to work properly. | Amazon Customer | 2023-04-17 |
| I've had these for like a week and one bud has stopped working. is there anything I can do to fix this, or should I return it? | 2023-04-17 | Return them.it shouldn't do thar | mike | 2023-04-17 |
| can I pair and use one earbud at a time or do both have to be out of the case? | 2023-01-17 | Yes you can use it one at a time after you pair it to your device. | Alek-Jahfar Normil | 2023-01-17 |
| can I pair and use one earbud at a time or do both have to be out of the case? | 2023-01-17 | You can use both or only one or the other... | PEBO | 2023-01-17 |
| can I pair and use one earbud at a time or do both have to be out of the case? | 2023-01-17 | Either . 1 at a time or both work fine . | Stephen Elmore | 2023-01-18 |
| can I pair and use one earbud at a time or do both have to be out of the case? | 2023-01-17 | Yes you can pair them both an use one at a time. The left one controls changing the noise canceling and the right one pauses and plays whatever your listening too. | Cookie D | 2023-01-18 |