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一、已回复的问题详细:

问题 提问时间 答复内容 回复人 回复时间
recording-Can this camera still record on a micro sd card even when no internet or wifi is present? 2022-12-08 Hi Thank you for your question. No, the camera needs to be connected to a 2.4GHz network to work properly. Thank you. aolekeji 2022-12-08
I want to know if the camera can be placed in the garage to detect vehicles 2022-11-07 Video could not be loaded aolekeji 2022-11-07
I want to know if the camera can be placed in the garage to detect vehicles 2022-11-07 Yes, if you don’t mind screwing the morning magnet in the area you want to put it. Edwin… 2022-11-07
Is this a 2.8mm lens camera 2023-04-01 I am not sure but you can check the spec or ask the provider. Jill Kidd 2023-05-09
So everytime you need to charge it, you have to get a ladder and unscrew the camera to bring it inside to charge? 2023-05-17 Yes that’s correct (only the camera is magnetic). You do have the option of purchasing a solar panel. Geno 2023-05-17
So everytime you need to charge it, you have to get a ladder and unscrew the camera to bring it inside to charge? 2023-05-17 No it's magnetic so once it is fixed in place the base stays put, just take the camera off the base. Jill Kidd 2023-05-17
So everytime you need to charge it, you have to get a ladder and unscrew the camera to bring it inside to charge? 2023-05-17 no, the camera has a magnetic connection you can pull off. however, you will have to climb the ladder if you put it high where you can't reach. has pretty good range so you might be able to put high enough where you can still reach and take off manually..... Long Life Customer 2023-05-17
So everytime you need to charge it, you have to get a ladder and unscrew the camera to bring it inside to charge? 2023-05-17 If you have the solar panel no.otherwise you will have to dismount camera and recharge. Scn 2023-05-17
So everytime you need to charge it, you have to get a ladder and unscrew the camera to bring it inside to charge? 2023-05-17 Hi Thanks for your question. After the camera is fully charged, the battery level can be maintained for 1-2 months. If the camera is equipped with a solar panel and the sun is abundant every day, you do not need to remove the camera for charging. thanks. Dzees Cam US 2023-05-18
What is the exact fees monthly for the features stated in description regarding alarm, lights, notifications and recording?? 2023-02-24 I never purchased the subscription because the 3 cameras (original+replacements) I received, all broke within 3-6 months. Mercedes Huff 2023-02-24
Would the mount, not the magnetic mount, hold up mounted to the side of a camper while traveling? 2023-04-02 I believe it would, it screws in wood or siding.... i would think it would stay on if screwed in to a solid portion Long Life Customer 2023-04-02
Would the mount, not the magnetic mount, hold up mounted to the side of a camper while traveling? 2023-04-02 Thanks for asking. Kindly note that you need screws to set up the mount. aolekeji 2023-04-03
how much adjustability is there in the magnetic mount vs the regular mount? 2023-04-06 It is very flexible but we are using the standard mount. As it has a wide range it does capture a wide field of vision. Jill Kidd 2023-05-09
does the solar panel come with it , it shows in the picture? 2023-03-15 Yes. And I am very happy with it. Coffee Lover 2023-03-15
does the solar panel come with it , it shows in the picture? 2023-03-15 It comes with a Solar panel with 12 ft cord and a charging cable Amazon Customer 2023-03-15
does the solar panel come with it , it shows in the picture? 2023-03-15 Yes, it does! Lanette 2023-03-15
Do you have to use the solar panel with the black camera? I am not allowed to use bulky item like the solar panel on the apartment complex. 2023-03-13 No you don't. You can always take them down, charge them then reattach them to the magnetic base. Danny Cip 2023-03-23
Does it have to connect to the internet or can it be used on a local network with no internet? 2023-06-13 You can just connect it to your devices with the app. Jill Kidd 2023-06-14
Does it have to connect to the internet or can it be used on a local network with no internet? 2023-06-13 You will need to connect somehow. I use my iPhone . It’s hooked up to my home router . The camera is good at least for almost a year . The poor customer service however, it’s like communicating with Artificial Intelligence. Not good CS. Steven P. Cohen 2023-06-15
Does it have to connect to the internet or can it be used on a local network with no internet? 2023-06-13 Hello Thank you for your question. The camera needs to be connected to a 2.4GHz network to use. Without a network camera, it won't work. Thank you! Dzees Cam US 2023-06-15
Power cord: can i get a power cord longer than 1.5 meters? 2023-05-15 ??? Power cord? It’s solar powered. Amazon Customer 2023-05-15
Power cord: can i get a power cord longer than 1.5 meters? 2023-05-15 Hi Thanks for your question. Yes, you can. But it needs a 5V 2A power line. Thanks. Dzees Cam US 2023-05-16
Can you set a time frame where the audio alarm can be active? I see that there is only an on/off switch, no setting to set a time frame. 2023-03-15 I never saw that option Sergio Araya Alfaro 2023-04-05
Can you watch mutiple cameras live at one time? 2023-03-14 I believe if you have multiple camaras with a DVR recorder you'll be able to watch them all on your display. Jay 2023-03-14
Can the alarm be inactivated? Not sure I want the alarm going off when I leave and come back. 2022-10-27 Yes, you can turn off the alarm in "alert tone", and you can also set the detection schedule. aolekeji 2022-10-31
Can i connect this camera to my starlink wireless router? 2023-04-18 It’s wireless so it connects to any Wi-Fi Jaypown 2023-04-18
I want to install another dyzee camera at a vacation home . Can I use the same app? 2023-01-02 Yes, you can use multiple cameras on the same app. Edwin… 2023-01-02
I want to install another dyzee camera at a vacation home . Can I use the same app? 2023-01-02 Hi Thank you for your question. If you purchase a Dzees camera, you can log in to the same APP. Thank you very much. aolekeji 2023-01-03
Does this camera detect small animals or dogs walking in the yard? 2022-10-27 Yes, small animals would be detected as movement. aolekeji 2022-10-31
Can I keep adding more Deeze cameras to the same app or is the a maximum? 2023-01-28 Yes you could add as many camaras as you would like on the same app. Good luck Jay 2023-01-29
Can I keep adding more Deeze cameras to the same app or is the a maximum? 2023-01-28 Yes, you can add additional cameras. I currently have 5 on the app. Rick M 2023-01-29
Will my camera record continuously if I had a micro sd card in it, rather than 10sec recordings, how to continuously record using a sd card ? 2023-01-29 No, not unless you manually record a clip through the app. It will just record motion. Edwin… 2023-01-29
Does this work on blue iris? 2022-11-24 Hi Thank you for your question. Sorry, it's not supported. thank you. aolekeji 2022-11-25
Will the phone be notified if someone passes by? 2022-11-08 Yes, yes need to set up the app that is described in material. If you have problems with the west up the support team is very helpful. We are very happy with the product mcwhit 2022-11-08
Will the phone be notified if someone passes by? 2022-11-08 Yes Grams 2022-11-08
If I have an sd card on there, does it so use the free 7 days rolling cloud storage? How do I know if its recording om cloid or sd card? 2022-11-19 No se sabe es muy incierro ricardo veloz sarmiento 2022-11-19
Will camera stick to brick house 2023-01-19 Yes it can but you'll need a concrete drill bit to make the screw holes into bricks. Jay 2023-01-20
Will camera stick to brick house 2023-01-19 If you screw the magnetic base into the brick, yes. Edwin… 2023-01-20
Why do they offer black solar panels for these cameras, but only white solar panels for the black PTZ panels? 2023-03-19 Thanks for asking. Kindly note that all our solar panel is white. aolekeji 2023-03-24
If I have an sd card on it, does it also use the free 7 days rolling cloud storage? How do I know if its recording on cloud or sd card? 2022-11-19 No se sabe es muy incierta ricardo veloz sarmiento 2022-11-19
If I have an sd card on it, does it also use the free 7 days rolling cloud storage? How do I know if its recording on cloud or sd card? 2022-11-19 It appears to be recording to both my cloud storage account and the SD card for motion events. The SD card just retains it until you manually delete it. FYI - Mine has been recording events for approx. 8 months at a rate of 50-300 events per day and it has used about 53G. J B 2022-11-19
Is there features i need to modify in order to charge battery faster with solar panel? 2023-02-20 Hi friend, Thanks for asking. The charging speed can't be changed. Generally, It will take about 20 hours to charge the camera fully by solar panel. Dzees Cam US 2023-02-21
How many types of dzeeses are there? where can i see all of my dzees options? 2023-04-15 Download the Dzees app and go to the explore tab. Karl Hans Scutt 2023-04-16
How many types of dzeeses are there? where can i see all of my dzees options? 2023-04-15 Hi Thanks for your question. You can see your connected camera on the home page of the APP. thank you. Dzees Cam US 2023-04-18
viewing photos 5 seconds trun off, need more time????? 2022-12-17 Hello! Thank you for your question. You can switch to a longer record duration. Thank you. aolekeji 2022-12-20
Does the camera have to be hooked up to a Wi-Fi network? 2023-03-23 Yes, 2.4 GHz. It will not connect to 5 GHz. Danny Cip 2023-03-23
Does the camera have to be hooked up to a Wi-Fi network? 2023-03-23 Thanks for asking. Kindly note that this solar security camera need to be connected to a 2.4Ghz WiFi. aolekeji 2023-03-24
Will a 5w usb solar panel keep this charged? can it be accessed via wifi using my phones hotspot? 128 micro sd can be set to overwrite autoamtically? 2023-05-09 It it rechargeable so you just detach recharge and put it back again. It lasts a long time in between charges. Yes it can be accessed in the usual way through your phone. I do not have an answer for the last question but you can check out the speck or ask the provider. Jill Kidd 2023-05-09
whats the dementions of the solar panel? 2023-01-29 It is high over the first roof, difficult to get the right mesure, but I think it should be 6 x 4 inches. Roberto M. 2023-01-29
whats the dementions of the solar panel? 2023-01-29 5x7 inches John Doe 2023-01-29
What is the approximate viewing angle of the outdoor camera? 2022-12-19 It's wide. Highly recommend Libby 2023-01-13
Can you use a magnetic mount to mount the solar panel? 2022-11-11 I belive is not save with any force of wind could fall jorge e gonzalez 2022-11-11
Can you use a magnetic mount to mount the solar panel? 2022-11-11 Dear Customer I'm very sorry that the magnetic mount can only be used with the camera. Your valuable advice has brought us new ideas. Thank you for your support!Have a good day! Dzees Cam US 2022-11-17
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 Yes! I let my plan expire but I can still live feed with my phone for an unlimited amount of time. I turned off my notifications even when I had the free trial so I'm not sure if those continue but I believe they might. My brother has these cameras too, highly recommend. Lanette 2023-01-13
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 Yes. You do wanna get the memory card for it also. You will get notifications an live feed without a plan. Shelly Carman 2023-01-13
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 All you need is a SD card for playback. No plan needed, just like the Ring, only records motion. The picture quality is sharper than the Ring camera, night shot is amazing. Libby 2023-01-13
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 Yes Amazon Customer 2023-01-13
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 Yes, I can. Roberto M. 2023-01-13
I don't want cloud storage. Will I still be able to get notifications and view live footage without a plan? 2023-01-13 Hi Thank you for your question. Yes, you can use SD card to store. thank you. Dzees Cam US 2023-01-14
Is this dzees better than other types? i had got something for less $ that sounds similar to dzees, but it stunk! burned me bad:( 2023-04-15 Hi Thanks for your question. This cameras have a 3-year warranty, you can contact us if you encounter any problems during the use of the camera. thank you. Dzees Cam US 2023-04-18
My battery is at 30% how long after i install with solar panel will it take to charge battery at 100% 2023-02-20 Depends on how much sunlight the solar panel is getting but mine gets direct sunlight for about 4 hours in the afternoon and it was at 100% the day after I put the panel up and has remained at 100% for several months now. adasaw 2023-02-21
My battery is at 30% how long after i install with solar panel will it take to charge battery at 100% 2023-02-20 About a hour if your solar panel has good sunlight Bill 2023-02-21
IF you know: with 128 card can continuous 24/7 taping/recording be viewed through app? 2023-01-31 Not continuous, only when events are triggered Anonymous buyer 2023-02-08
If I put this camera more towards the street, would I be able to see license plates clearly? 2022-11-04 If your security camera outdoor is pointing in the direction of the car, you can clearly see your license plate aolekeji 2022-11-07
Se puede conecatar a alexa 2023-05-23 No sé decir si se puede conectar o no. Nunca lo he hecho. Roberto M. 2023-05-23
Se puede conecatar a alexa 2023-05-23 No Gabriel Romero 2023-05-23
Se puede conecatar a alexa 2023-05-23 No sabría decirle porque no tengo alexa pero si me ha salido muy buena Edna M cuellar 2023-05-23
Can you rotate the camera with the app when you are not home to look around ? 2022-12-08 My particular model doesn't have that option. Mike B. 2022-12-08
Can you rotate the camera with the app when you are not home to look around ? 2022-12-08 No but there new Camara can. Jay 2022-12-08
Can you rotate the camera with the app when you are not home to look around ? 2022-12-08 No, this camera can't rotate. But it is a good camera and a good App. I recommend both Germán C. 2022-12-09
Can the light in the wireless camera be turned off? 2022-10-25 Yes, you can turn off the light manually after it is triggered, or you can turn off the "Audio warning and strobe light" so that the light will not be triggered after motion is detected. aolekeji 2022-10-25
Will the video be recorded immediately after motion is detected so that I can view it. 2023-02-07 Yes Geno 2023-02-07
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 i believe so but dont find it necessary As I regularly select videos Amazon Customer 2023-02-19
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 No but there is plenty of cloud storage and extra settings for a very small fee Geno 2023-02-19
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 Hello, I am not at home to check it but I think that the place to insert the sd memory card is in the lower part of the camera. Roberto M. 2023-02-19
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 Yes it does Shelly Carman 2023-02-19
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 yes it does Ricardo 2023-02-19
Does the magnetic version support sd card? i do not see the sd card slot in the magnetic version 2023-02-19 Yes I put my 64G Sd card inside whalen228 2023-02-20
Does this outdoor camera support 24/7 recording? 2022-12-19 It missed a lot of different activities both day and night, very inconsistent B. SMITH 2022-12-19
Does this outdoor camera support 24/7 recording? 2022-12-19 No. aolekeji 2022-12-20
Can I watch outdoor camera live on two phones at the same time? 2022-12-19 Hello! Thank you for your question. Yes, you can share the device, thank you. aolekeji 2022-12-20
Can I watch outdoor camera live on two phones at the same time? 2022-12-19 U have to give the 2nd device permission you have to set that up thru the primary device on the app ChocolaitPeach 2022-12-20
Notifications. Do I need to purchase a subscription (after 30 day trial runs out) to get notifications on my phone? 2023-06-21 No you don't,you will still get notifications but if you purchase one you will get more features such as zones for notifications Brian Ricardo jack 2023-06-21
Notifications. Do I need to purchase a subscription (after 30 day trial runs out) to get notifications on my phone? 2023-06-21 No, you will get the notifications without the subscription. The advantages of the paid service are: specific areas to monitor (you can define that) and more space for videos in the cloud. Sergio Araya Alfaro 2023-06-21
Does this work with apple HomeKit? 2023-02-08 Don’t buy this, camera stopped working recently. Anonymous buyer 2023-02-08
What happens after using for 180 days? i t mentions that the charge is (supposed) to last for 180 days. 3 months??? then what happens? 2023-04-05 Simply recharge it via the USB cable provided. The length of time between charges can be anywhere from 1 month to 3 months depending on the settings and amount of times it activates. Geno 2023-04-05
What happens after using for 180 days? i t mentions that the charge is (supposed) to last for 180 days. 3 months??? then what happens? 2023-04-05 Mine lasted 3 weeks without charging, depends of the usage it can last more time. After that time it will shut down Sergio Araya Alfaro 2023-04-05
What happens after using for 180 days? i t mentions that the charge is (supposed) to last for 180 days. 3 months??? then what happens? 2023-04-05 Thanks for asking. You can charge the solar security camera with outlet. aolekeji 2023-04-06
What happens after using for 180 days? i t mentions that the charge is (supposed) to last for 180 days. 3 months??? then what happens? 2023-04-05 Keeps working for me. Frank 2023-04-09
Is the correct way to pronounce this cameras name 'Disease'? Is that an unfortunate coincidence, or is there a reason the company chose this name? 2023-04-17 Hi Thanks for your question. No, our brand is Dzees. Thank you. Dzees Cam US 2023-04-18
Is the correct way to pronounce this cameras name 'Disease'? Is that an unfortunate coincidence, or is there a reason the company chose this name? 2023-04-17 Camera name can be changed in the settings Chris B. 2023-04-18
Is the correct way to pronounce this cameras name 'Disease'? Is that an unfortunate coincidence, or is there a reason the company chose this name? 2023-04-17 The Dz makes a single sound. Kind of like ch makes a single sound. Disease requires a vowel, for which there is none. D. Finnell 2023-04-18
Will this camera work with a local network video recorder? if so is the protocol universal or require a specific brand? 2022-12-13 I do not recommend these. Not the greatest response from customer service, the solar panels have never given me a full charge requiring me to take them down to plug in nightly. My ring stick up on the other hand has worked perfectly since day one. Also to network requirements, these ( or at least the ones I purchased) are not 5 g compatible, they loose signal constantly even after setting up a Wi-Fi booster. I hope this helps. Pumpkin Head 2022-12-14
Will this camera work with a local network video recorder? if so is the protocol universal or require a specific brand? 2022-12-13 No. Dzees Cam US 2022-12-23
why is my Dzees home requesting that I pay for continued notication service? 2023-04-03 There are additional features you can access for a small fee. Geno 2023-04-05
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Video could not be loaded Stacy Bertsch 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes you can with a amazing pitcher and the night vision is clear as well best move I made. And I tried several different ones. But all the way around it’s one great idem With all the other features that work excellent 2 way intercom save me a lot on package delivery. And people that walks up to your door . It video tapes them and send you a alert anthony 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Video could not be loaded Yarina 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Itll detect dogs and cats YoMomasPumPum 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes picture is very clear and pets can be seen. There are different settings which are helpful in detecting areas, people cars, etc. Geno 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes you’ll see your pets, but these cameras miss things. If your dog is outside for 10 minutes right in front of this camera it will miss half of everything that dog is doing… I regret buying them. William 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes, I can. Brian… 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes, very clear pictures. It has settings for pet, person, car detection, I am satisfied with the quality and the price of camera was reasonable. CSB 2023-02-07
Is the picture quality of this camera clear Can I detect my pets when I put them in the yard? 2023-02-07 Yes you can see your dogs clearly as well as people. It also has two talk. That makes it easy to talk to someone outside. Jay 2023-02-11
How does one get in contact with Dzees customer service? Looks like it’s shut down and no longer in use 2022-12-09 Yes looks like it, my camera stopped functioning. Anonymous buyer 2023-02-08
I would like to buy 3 of these cameras,and I would like to use the soar panel..It rains a lot in Oregon - will they charge? 2022-11-20 Hello Thank you for your question. In the case of prolonged rainfall, due to short sunlight hours and insufficient UV energy, it will lead to insufficient solar energy absorption and the camera's work consumption cannot be met. If you encounter this situation, it is recommended to use the 5V power adapter to charge directly. Thanks. But you can still buy a camera with solar panel. The solar panel can charge the camera on sunny days and reserve energy for the wireless camera to use on rainy days. aolekeji 2022-11-21
Can I remotely view or watch my "live" video feed or security camera on dzees app? 2022-11-08 Yes mcwhit 2022-11-08
Can I remotely view or watch my "live" video feed or security camera on dzees app? 2022-11-08 Yes Traci Riley 2022-11-09
If a family member views an event will others have access to view the same event too? Or is it deleted from other's notifications? 2022-10-25 Thank you for your question. All family members who have shared the security camera can view the camera and receive timely message alerts. aolekeji 2022-10-26
Will this work with Alexa? 2023-06-14 No Geno 2023-06-14
Will this work with Alexa? 2023-06-14 Is not compatible with Alexa. Sergio Araya Alfaro 2023-06-14
Will this work with Alexa? 2023-06-14 Hello Thank you for your question. No, cameras can only work with specific apps. Thank you! Dzees Cam US 2023-06-15
Do i have to use the sirin? 2023-05-22 I dont use on mine. Monalisa 2023-05-22
Can motion detection be set differently for each individual camera OR is it a global app setting that applies to all the cameras? 2023-01-09 Yes the motion detection can be set differently for each individual camera. KAYLA 2023-01-09
Can motion detection be set differently for each individual camera OR is it a global app setting that applies to all the cameras? 2023-01-09 Each camera has it's own individual settings. Sean Treat 2023-01-09
Can motion detection be set differently for each individual camera OR is it a global app setting that applies to all the cameras? 2023-01-09 As far as i know its one setting for all. kathleen 2023-01-09
Can motion detection be set differently for each individual camera OR is it a global app setting that applies to all the cameras? 2023-01-09 Hi Thank you for your question. Yes, you can set different motion detection for each camera. Thank you very much. Dzees Cam US 2023-01-10
Can motion detection be set differently for each individual camera OR is it a global app setting that applies to all the cameras? 2023-01-09 Yes it can be set differently for each camera in the app Amazon Customer 2023-01-12
The description says no holes to drill, so then what holds the mount? 2023-05-17 little misleading, there are 2 screw holes you mount with. depends what you're installing on wood, brick, etc. but you have have to drill for the 2 screws... then it stays on by a very strong magnet Long Life Customer 2023-05-17
The description says no holes to drill, so then what holds the mount? 2023-05-17 There’s an adhesive on the back of it, but it’s not as strong as actually screwing in the mount with the provided screws Caleb 2023-05-17
The description says no holes to drill, so then what holds the mount? 2023-05-17 Hi Thanks for your question. This camera has a magnetic base and does not require drilling. Thank you. Dzees Cam US 2023-05-18