| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How secure is the camera? How does it protect from hackers? | 2022-11-14 | This items are awesome, easy to install! Great valur | jeniffer roa | 2022-11-15 |
| will it work with an iphone? | 2023-06-09 | The app will work with an iPhone but the camera itself will not connect to 5ghz as its advertised so it would never connect for me or work and I had to return it. | Andrew A. | 2023-06-09 |
| will it work with an iphone? | 2023-06-09 | Yes, I have an IPhone and it works on mine. | Andy | 2023-06-09 |
| will it work with an iphone? | 2023-06-09 | I don't see why not. However, I have an android. As long as you can download the app it should work. | D. Marie | 2023-06-09 |
| Will this work with a hot spot? One which doesnt use an additional router? | 2023-05-06 | You can record all the time instead of 1 to 3 min increments. I "believe" if you have an SD card inside, it will record anyhow, you may just not get it in "real time" or live. I'm not home.right now but am going to test this because now I'm curious | La La | 2023-05-08 |
| Trouble connecting camera to app. i am on public wi-fi. i get connected to camera successfully but can’t get camera connected to app. ideas? | 2023-01-16 | Make sure both the phone with the Arenti App and the camera are on the same Wifi. | April C. | 2023-01-18 |
| App won't connect to wifi. Any suggestions? | 2023-01-12 | Take cover off hold reser for 5 seconds intol you hear the whistle. Hit the orange plus sign in app and follow prompts | La La | 2023-05-08 |
| Keeps telling me wi-fi password not correct ! same one i've been using for years what is wrong ? | 2023-04-18 | You may need to take back cover off and reset camera and te add to wifi. | La La | 2023-05-08 |
| Es compatible con un iPhone 13 5g | 2023-03-17 | Si es compatible con iPhone 13 | paola | 2023-03-17 |
| I want to keep the camera on but turn the blue light off. Can this be done? I was able to do this with my previous cameras of another brand. | 2023-03-09 | Turn of night vision within settings | La La | 2023-05-08 |
| is it possible to view the cam with the ip address in a browser? Needed for a 3d Printer (Octoprint) | 2023-01-09 | No | Kelly | 2023-01-22 |
| How do you factor reset the camera? I need to set it up on a different WiFi network... | 2023-01-22 | When you remove the device from the app and re add it, it walks you through how to factory reset and then allows for reset. I just had to do it when I moved and switched Wi-Fi. Took a few tries but it finally worked. | Kelly | 2023-01-22 |
| How do I connect this device with a new wi fi? | 2023-06-05 | Reset device, remove device from app and start over as new. | Kelly | 2023-06-14 |
| Can anyone confirm that this camera works with the Orbi mesh system where the 2.4 and 5 GHz signals are simultaneous? | 2022-11-05 | It works great! | jeniffer roa | 2022-11-06 |
| Tooki ap out and put new one in phone. Reinstalled camera - only get fast flashing red light. How do I get this to work???? | 2023-03-19 | When that happens to me I had my phone and the camera hear the wifi box and it worked right away | sexytash | 2023-03-19 |
| how do you get past the next button if it doesn't highlight | 2022-10-23 | It works great! | jeniffer roa | 2022-11-06 |
| how do you get past the next button if it doesn't highlight | 2022-10-23 | Have you tried to reset it? Find the button and hold down for 5 sec | D. Conley | 2023-01-10 |
| Did anyone have problems signing up to the app | 2022-10-23 | No. It was fairly easy. I think it walks you through it while setting up. | Andrea C. | 2022-10-23 |
| Did anyone have problems signing up to the app | 2022-10-23 | not to register but I tell you that this camera will not be able to hear well and you will not be able to see the image well at night if it is in motion. | María Menjivar | 2022-10-23 |
| I bought the sd card that was recommended into the camera but it says no sd card found??? and it's not recording at all. what is wrong? | 2023-06-14 | Did you format the SD card first with a computer? I think I had to do that first, then put the mini sd card back in. | Kelly | 2023-06-14 |
| I bought the sd card that was recommended into the camera but it says no sd card found??? and it's not recording at all. what is wrong? | 2023-06-14 | Idk the answer. We sent this back as we could not get it to work. | Donna G. | 2023-06-14 |