| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this a battery camera? | 2023-04-16 | This is not a battery camera. This is wireless outdoor security camera needs to be plugged in to work. | VStarcam | 2023-04-17 |
| Do I have to pay for the VStarcam camera app and the cloud service? | 2023-04-22 | Dear friend，No, there is no charge for our VStarcam Eye4/O-KAM application, the cloud service is just an option. Another option is to use Micro SD card (Supports up to 256G), Micro SD card is not included. | VStarcam | 2023-04-24 |
| Is this outdoor wifi camera only support mobile app?can i view the camera on my windows pc or mac? | 2023-04-20 | Dear friends, Our wifi dome camera is supported to view on Windows PC /MAC, just download our O-KAM APP on your computer and log in your account and password to view the video screen in real time! | VStarcam | 2023-04-21 |
| How do I share this camera with my family？ | 2023-04-02 | Hello，Your family and friends need to download the O-KAM App on their mobile phones and register a new account to log in. You go to the camera's system settings - device sharing and a QR code appears; your friend opens the app, taps the "+" in the top right corner of the home page, select "Swipe" and scans the QR code to add access to the camera. | VStarcam | 2023-04-03 |
| How does this solar security camera connect to WiFi? | 2023-03-31 | Video could not be loaded | VStarcam | 2023-04-01 |
| Can I connect it directly to my ipad/iphone wirelessly and use it? | 2022-12-16 | Yes, you can. But a router that provides an internet gateway is required to connect. This way, you can connect to your ptz camera wherever you are, provided you have the Eye4/O-KAM appropriate software. | VStarcam | 2022-12-19 |
| How do I connect my security camera with my WiFi? | 2022-12-16 | Video could not be loaded | VStarcam | 2022-12-19 |
| Does the wireless security camera support 24/7 continuous recording? | 2023-04-05 | hello, this solar security camera does not support 24/7 continuous recording only supports live view and motion detection recording. | VStarcam | 2023-04-07 |
| Does this dome camera support lorex NVR | 2022-12-11 | Yes, Our ptz camera supports lorex NVR. | VStarcam | 2022-12-12 |
| Will this outdoor camera work with CamHi app? | 2022-12-13 | Dear, our VSTARCAM outdoor camera can only be used with our EYe4/O-KAM APP. Download EYe4/ O-KAM app from App store or google play to your smart phone. | VStarcam | 2022-12-13 |
| Do I need to pay any monthly fee before I can use it? | 2023-03-29 | Dear customer, you don't need to pay anything, we provide free cloud storage service, this solar wifi camera supports micro SD card up to 256G, you can store any video you want. | VStarcam | 2023-03-29 |
| I need an outdoor camera to install in the yard, does this camera support my pet dog 24/7? | 2023-04-18 | This is a security surveillance camera for backyard, parking lot, porch, indoor. outdoor WiFi camera supports 24/7 recording and clip recording. It supports TF cards up to 256GB (not included), smartphones (iOS, Android), tablets (iPad, Android), PC (Mac OS, Windows). | VStarcam | 2023-04-19 |
| If the solar outdoor camera can not connect to WiFi or malfunction? | 2023-04-17 | You can contact the seller directly and ask for a full refund or a new camera (no need to return). vstarcam technical support is also available 24 hours online to guide the operation and answer all your questions. | VStarcam | 2023-04-17 |