| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is needed for outdoor installation? | 2023-02-01 | While Wyze will recommend adding their outdoor power adapter, that only seems necessary to me if the power adapter itself is also completely outside. I've had no problem putting the camera outside, plugging the power adapter inside and running the cord out to it. Just keep in mind to create a drip loop (Google it if you don't know what that is), to prevent water from seeping down the cord to the interior. | Lonnie M. | 2023-02-11 |
| El combo de las 3 cámaras incluye cada cable y adaptador de corriente para cada una de ellas ?? | 2023-03-30 | Si | Monica | 2023-03-30 |
| Where do i change the length of the recordings from motion and sound? how do recordings save to the sd card only instead on the phone? | 2023-02-23 | click the camera that you want to be saved to the SD card. The gear shaped at the top right, click that. Which will take you to the settings. Choose the "Advantage Settings" and your very 1st choice, you will see "record to SD card". And should be able also to monitor the length as well. | Shay | 2023-02-23 |
| Where do i change the length of the recordings from motion and sound? how do recordings save to the sd card only instead on the phone? | 2023-02-23 | Hello! You can refer to this helpful article about SD card usage: https://support.wyze.com/hc/en-us/articles/360029728632-MicroSD-and-Continuous-Recording | Josan A. Wyze | 2023-02-26 |
| Las puedo ver en Android y ios? Funciona con wifi o debe ser red cableada? | 2023-01-15 | Funciona en ambos y con wifi | Daniel | 2023-01-15 |
| Las puedo ver en Android y ios? Funciona con wifi o debe ser red cableada? | 2023-01-15 | Las puedes ver en ambos sistemas operativos, con WiFi | Edumoi | 2023-01-15 |
| Las puedo ver en Android y ios? Funciona con wifi o debe ser red cableada? | 2023-01-15 | Sí, puede descargar la aplicación Wyze a través de App Store o PlayStore. Esto se conecta usando un WIFI solamente. | Josan A. Wyze | 2023-01-15 |
| Las puedo ver en Android y ios? Funciona con wifi o debe ser red cableada? | 2023-01-15 | Sí, puede acceder a las cámaras a través de la aplicación Wyze en su dispositivo Android o iOS. La cámara Wyze se conecta a una red de 2,4 GHz. | Maricar P. Wyze | 2023-01-16 |
| Las puedo ver en Android y ios? Funciona con wifi o debe ser red cableada? | 2023-01-15 | Yo la tengo en 2 iPhone IOS y funcionan bien | felix b | 2023-01-16 |
| This item comes with three cameras and the power socket? | 2023-03-21 | Each comes with the power adapter | Bartley P. | 2023-03-21 |
| This item comes with three cameras and the power socket? | 2023-03-21 | Hi! Yes, it comes with three Wyze Cam v3 and one Wyze Lamp Socket. | Maricar P. Wyze | 2023-03-21 |
| This item comes with three cameras and the power socket? | 2023-03-21 | yes the power source is just for one camera the other need to be plugged in | pm | 2023-03-21 |
| This item comes with three cameras and the power socket? | 2023-03-21 | Stay away Oriental junk. | Randy | 2023-03-22 |
| Need 25' power cord to reach UPS so cams don't die in power outage. Can I splice the 4 Conductor bell wire used on my old cams into the USB cord? | 2023-06-19 | Oriental junk. Return ASAP! | Randy | 2023-06-20 |
| How much do you pay a month for the app? | 2023-01-07 | Nothing | Judy Dean Lewis | 2023-01-07 |
| How much do you pay a month for the app? | 2023-01-07 | Nothing | Mia | 2023-01-07 |
| How much do you pay a month for the app? | 2023-01-07 | The app is free and shows live feed. You can subscribe to a service to record events to the cloud but that is optional. The camera comes with a slot for a micro SD card. The camera will record events to the micro SD card also. You can use the free app to playback camera recorded video. | Brad Hayes | 2023-01-07 |
| How much do you pay a month for the app? | 2023-01-07 | The app is free. I didn’t do any subscription. I put a SD card in and off I went | Amazon Customer | 2023-01-08 |
| El precio es por 1 o 2 cámaras? | 2023-05-05 | 2 cámaras | kathiuska Forero | 2023-05-05 |
| El precio es por 1 o 2 cámaras? | 2023-05-05 | Es para 2 Wyze Cam v3. | Maricar P. Wyze | 2023-05-08 |
| No slot for scd card!!!! | 2023-05-30 | Hi there! You can find the SD card slot when you pull the magnetic base of the camera. 1. Pull the base away from the bottom of your camera. 2. Lift and pull aside the protective cover labeled SD CARD. 3. Insert the microSD card into the slot, pressing it in fully until it clicks. The metal contact pins must be facing upwards (see below). 4. Put back the protective SD CARD cover. | Maricar P. Wyze | 2023-05-30 |
| No slot for scd card!!!! | 2023-05-30 | Yes there is on the bottom. All of mine do and all are in use | Indy W. | 2023-05-30 |
| No slot for scd card!!!! | 2023-05-30 | Have you checked both the bottom & the back of the camera? Honestly I can't remember the location of the slot but they all had one. I purchased five of the Wyze Cam v3 cameras & all of them required one. | Bevo | 2023-05-31 |
| Can the electric receptacle be 15' from the camera? | 2023-03-07 | You will need an extension cable to reach that far. | Philip Jaffarian | 2023-03-07 |
| Can the electric receptacle be 15' from the camera? | 2023-03-07 | The cable is only at 6 ft. You can use the extension cable in the Wyze Mounting Kit which includes a 5 ft cable that you can attach to the existing one. | Maricar P. Wyze | 2023-03-08 |
| Do you have to pay monthly to record detected motion to an SD card? | 2023-03-15 | No, you don't. You buy the SD card yourself and install it. | Mandy Eyer | 2023-03-15 |
| Do you have to pay monthly to record detected motion to an SD card? | 2023-03-15 | You don't need a subscription if you'll use the microSD card to record Events. | Maricar P. Wyze | 2023-03-16 |
| so once i reciveve my cameras i just go on the app to purchase the 2$ a month extras? | 2023-03-12 | Yes. It's easiest to just pay the 20 for the year. Love mine | Scott Bannister | 2023-03-12 |
| so once i reciveve my cameras i just go on the app to purchase the 2$ a month extras? | 2023-03-12 | Hey... Yes. You can purchase the option for continuous recording, not sure how much it will be but remember...its camera specific so make sure you understand that plan is dedicated to that camera only. Happy Wyzing | AV | 2023-03-14 |
| Can these be mounted on tinted windows? | 2023-05-19 | Hello! Nope, you might not be able to view the real vision of the camera since the glass is tinted. | Josan A. Wyze | 2023-05-21 |
| Ok, lets try it this way: how long is the lag between continuous movement recordings to the sd card? i do not waste $ on "plans" | 2023-01-05 | 2-3 seconds Awesome video clarity Get an SD card. No plan needed | Amazon Customer | 2023-01-08 |
| If you use an SD cars can you view images and video within the app or do you have to make a purchase on the app to do so ? | 2023-01-09 | Ofcourse you can view the vedio and pictures. You don't have to upgrade the app. | NCheri | 2023-01-09 |
| If you use an SD cars can you view images and video within the app or do you have to make a purchase on the app to do so ? | 2023-01-09 | If you're using a microSD card, you can view the recorded videos using the Playback button on the Live Stream. | Maricar P. Wyze | 2023-01-09 |
| Can this be used sideways or upside down? | 2023-03-13 | Yes | Shannon | 2023-03-13 |
| Can this be used sideways or upside down? | 2023-03-13 | You can mount the camera upside down and rotate the live stream in the Advanced Settings. | Maricar P. Wyze | 2023-03-13 |
| How do I know if someone unauthorized is live streaming while I'm home? | 2023-04-01 | I haven't heard of any Wyze cameras being hacked but I'm sure that it happens. Your best line of defense it to choose a strong password of no less than 12 to 18 characters. As a general rule you should change all of your passwords regularily. Also it's a good idea to never use the same password for multiple devices. I save all of my passwords in one place so I'm never having to search for them. I hope this helps. | Bevo | 2023-04-02 |
| How do I know if someone unauthorized is live streaming while I'm home? | 2023-04-01 | Hello! We take our customers’ data safety very seriously. The communication between your mobile device, the Wyze Cam, and the AWS Cloud Server is made via HTTP (Transport Layer Security (TLS)). We used symmetric and asymmetric encryption, hashing, and other ways to make sure users’ information cannot be stolen. Each camera has its secret key and certificate so that we can validate its identity during the handshake. The contents are encrypted via AES 128-bit encryption to protect the data. Even if a hacker intercepts the data package, the data cannot be decrypted. | Josan A. Wyze | 2023-04-02 |
| Does cam have motion detection, is it good,& does it continue to record as long as there is motion? | 2023-01-04 | If you're subscribed to Cam Plus, the camera will record motion as long as the motion is present for 5 minutes. Meanwhile, you can also use a microSD card to receive 12-second Event Videos. | Maricar P. Wyze | 2023-01-04 |
| Does cam have motion detection, is it good,& does it continue to record as long as there is motion? | 2023-01-04 | The camera does have motion detection with a 12 second record. But if you install a 32 gigabyte SD card the camera will continuously record for up to 12 days. | Michael Moore | 2023-01-05 |
| does this camera work with roku app | 2023-05-23 | Video could not be loaded | Lisbeth | 2023-05-23 |
| does this camera work with roku app | 2023-05-23 | Thanks for your inquiry. No, they are different products. | Maricar P. Wyze | 2023-05-24 |
| does this camera work with roku app | 2023-05-23 | I don’t know , but it’s a good camera | Norma | 2023-05-24 |
| Anybody else being told by wyze the playback isn’t currently working? this isn’t recording anything to the sd card that it recognizes. anybody? | 2023-06-04 | Question is not clear. Playback not working is a wifi issue. Give it a few minutes and try again. Otherwise, reboot. | Amazon Customer | 2023-06-18 |
| What does the subscription cost after free trial? | 2023-03-16 | Cam Plus is $1.99/camera/month. | Maricar P. Wyze | 2023-03-16 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | No es necesario suscribirse a Cam Plus. Puede usar su tarjeta microSD para configurar la cámara para que grabe. | Maricar P. Wyze | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | A que se refiere SD? Yo he instalado 4 cámaras en mi casa y puedo chequearlas en cualquier momento. Además, no tengo que pagar absolutamente nada | LUIS GUILLERMO MEJIA ORTEGA | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | Si colocas una SD a la cámara, no es necesario que hagas una suscripción, lo único es que cada vez que quieras ver un video, debes extraer la SD de la cámara. | Edumoi | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | No necesitas suscripción para usar la cámara, con la Tarjeta basta. | Ruth… | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | Puedes verlo sin suscripción. | Espacio_moi… | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | Hola.. la cámara trae para colocarle la SD y tu puedes dejar grabando y no tiene ningún costo... luego tu sacas la SD y puedes ver los videos en tu computadora! No tienes que pagar nada! | Yarely Aguilar | 2023-05-04 |
| Si tengo SD es obligatorio pagar suscripcion o puedo ver libremente mi sd? | 2023-05-03 | no es necesario pagar | irvin | 2023-05-04 |
| Is there anyway to use playback features for these cameras without paying for their service? | 2023-01-07 | Absolutely, just purchase a $10 SD card | Amazon Customer | 2023-01-08 |
| La camara soporta un microsdxc de 512 Gb? | 2023-05-10 | En mi experiencia intenté con 128gb y no la aceptaron, les puse de 64 GB y funciona perfectamente. | Melvin mieses | 2023-05-10 |
| Hola, estas camaras vienen con el adaptador a corriente? Hay una ambiguedad entre la info y lo que responden. Saben si sirve para 220v? | 2023-02-13 | Sí, viene con cable usb y cargador con voltaje automático de 100-240v, como los de celulares. Así que lo puedes usar tanto en 110v como en 220v sin problemas. | Melvin mieses | 2023-02-13 |
| Hola, estas camaras vienen con el adaptador a corriente? Hay una ambiguedad entre la info y lo que responden. Saben si sirve para 220v? | 2023-02-13 | Hola, la cámara viene con el adaptador de corriente, realmente no sé si funciona con 220 | Edumoi | 2023-02-13 |
| Hola, estas camaras vienen con el adaptador a corriente? Hay una ambiguedad entre la info y lo que responden. Saben si sirve para 220v? | 2023-02-13 | Si traen el enchufe adaptador | luis enrique nino davila | 2023-02-13 |
| Hola, estas camaras vienen con el adaptador a corriente? Hay una ambiguedad entre la info y lo que responden. Saben si sirve para 220v? | 2023-02-13 | Vienen con el adapador. | Mario Alejandro Espinoza Sando… | 2023-02-13 |
| Hola, estas camaras vienen con el adaptador a corriente? Hay una ambiguedad entre la info y lo que responden. Saben si sirve para 220v? | 2023-02-13 | Si , incluye conector a corriente a 110-120v | Hansy Funez | 2023-02-13 |
| Can this camera text me when it detects motion? | 2023-03-07 | Currently, you can only receive via app notification. | Maricar P. Wyze | 2023-03-07 |
| How far away can the camera be place outside? I want to be able to see my animals about 200 ft from my house! | 2023-02-20 | Depends on your wifi location, power sources, etc | Thomas Clay Wilson | 2023-02-20 |
| How far away can the camera be place outside? I want to be able to see my animals about 200 ft from my house! | 2023-02-20 | The Wi-Fi range is up to 300ft in an open, clear field. If there are walls, doors, and other structures, then that optimal range will be smaller. | Maricar P. Wyze | 2023-02-21 |
| How far away can the camera be place outside? I want to be able to see my animals about 200 ft from my house! | 2023-02-20 | Depends on your wifi signal strength. Take a device (phone or tablet) out that far. If u get a signal, then it's a rough indicator that the camera should work. 200ft though might be a stretch | Chris M. | 2023-02-21 |
| El combo de las cámaras incluye su cable y adaptador de corriente ?? | 2023-03-30 | Si. Trae su cable y adaptador cada una. | Caluz P. | 2023-03-30 |
| El combo de las cámaras incluye su cable y adaptador de corriente ?? | 2023-03-30 | Si claro viene con todo | Monica | 2023-03-30 |
| El combo de las cámaras incluye su cable y adaptador de corriente ?? | 2023-03-30 | Sí, las cámaras incluyen sus cables y adaptador de corriente. Solo que en mi caso quería colocar la camara a más distancia de la de los cables y opte por comprar cables extensores de los que Amazon sugiere de 20 o 26 pies, no recuerdo la medida exacta. Espero que mi respuesta te sirva, feliz día. | Ruth… | 2023-03-30 |
| El combo de las cámaras incluye su cable y adaptador de corriente ?? | 2023-03-30 | Sí, incluye el adaptador de corriente y el cable USB. | Maricar P. Wyze | 2023-04-03 |
| Can this camera be monitored on my computer and view all four (maybe 6) cameras on my large computer monitor? | 2023-02-21 | Yes, all you need is a Cam Plus license on the camera you want to view, and Wyze Webview. You can find more information here: https://support.wyze.com/hc/en-us/articles/4409136365595 | Maricar P. Wyze | 2023-02-23 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Yes it is! | Norma | 2023-05-13 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Yes, I view from both my iPad & iPhone but so far to my knowledge they haven't added laptop or desktop accessibility. | Bevo | 2023-05-13 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Oriental junk stay away they will work for a short while then suddenly will not work anymore. Stay away from Amazon until they stop selling this junk from CH--A! | Randy | 2023-05-13 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Yes I look on my phone and tablet as long as you have the app downloaded | Ken Boyte | 2023-05-13 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Yes | ACW | 2023-05-13 |
| Can i look at footage from multiple phone device? | 2023-05-13 | Hello! You can download the app and use the same account on multiple phones. | Josan A. Wyze | 2023-05-14 |
| Can i look at footage from multiple phone device? | 2023-05-13 | yes you can | pm | 2023-05-15 |
| Viene con el conector y el cable? | 2023-01-27 | Si, viene con el conector y cable | Ana Antigua | 2023-01-27 |
| Viene con el conector y el cable? | 2023-01-27 | Si vienen con todo solo tienes que conectarla. | Alberto Martinez | 2023-01-27 |
| Viene con el conector y el cable? | 2023-01-27 | Si, viene completo con cable y fuente, ademas un iman que puedes pegar con doble cara si no es un area insegura donde lo vas a instalar. Una micro SD de 16 Gb te da unos 2 dias de grabacion | Don Rober | 2023-01-30 |
| Viene con el conector y el cable? | 2023-01-27 | Si | Nelson C. | 2023-02-06 |
| How do i know it's recording to sd card? it won't let me play anything but live video! | 2023-06-03 | Hit the icon that says playback | Mandy Eyer | 2023-06-03 |
| How do i know it's recording to sd card? it won't let me play anything but live video! | 2023-06-03 | When to tap the picture it should pop up view playback. Tap it and you can scroll it back | Terry Grubbs | 2023-06-03 |
| How do i know it's recording to sd card? it won't let me play anything but live video! | 2023-06-03 | Hello! You should be able to get the "playback" feature. Please make sure you have chosen to enable continuous recording in the settings. | Josan A. Wyze | 2023-06-05 |
| Will the camera cover 90° wide? | 2023-05-25 | Per Wize field of view is 130° | r | 2023-05-25 |
| Will the camera cover 90° wide? | 2023-05-25 | I just checked my camera and I think it is wider than 90° but less than 180°. | Philip Jaffarian | 2023-05-25 |
| Will the camera cover 90° wide? | 2023-05-25 | Not sure if it is 90° wide coverage, but it is pretty wide angle. | o z | 2023-05-28 |
| how long does it take to charge up the camera | 2023-02-14 | It's plugged into the wall all of the time, so It does not run on a battery. | Bartley P. | 2023-02-14 |
| how long does it take to charge up the camera | 2023-02-14 | Wyze Cam v3 is not rechargeable, it has to be plugged in to use. | Maricar P. Wyze | 2023-02-15 |
| Do you need a subscription for motion alerts? | 2023-03-13 | No, it will give a short clip for you to review - based on sensitivity and settings you choose | heycanusmile | 2023-03-13 |
| Do you need a subscription for motion alerts? | 2023-03-13 | I think so. I just use it to check in on my dogs. The micro sd card will record so you can go back and view | Terry Grubbs | 2023-03-14 |
| Do you need a subscription for motion alerts? | 2023-03-13 | No you can use motion sensor without subscription | Product Inspector | 2023-03-14 |
| Do you need a subscription for motion alerts? | 2023-03-13 | You can still receive notifications even without a subscription. If you want the camera to record without a subscription, you may use a microSD card. | Maricar P. Wyze | 2023-03-14 |
| Can i connect these to my echo hub? | 2023-05-16 | I don't have an Echo but working with other tech hubs the software installed in each hub needs to be compatible. Search out their operating software and you will have the answer. On another point - all three of my Wyze cameras which were outside but under the soffit failed. They are not durable for outside weather. | Jim | 2023-05-16 |
| Can i connect these to my echo hub? | 2023-05-16 | Good evening, yes I did it!!! Works good | Lisbeth | 2023-05-20 |
| Does it take individual pictures when motion is detected that is accessible in the app itself? I'm wanting to avoid iCloud etc | 2023-01-24 | Plays back a video that you are able to stop and screen shot where needed | cooljonah | 2023-01-24 |
| Does it take individual pictures when motion is detected that is accessible in the app itself? I'm wanting to avoid iCloud etc | 2023-01-24 | It only records Event Video when motion is detected. You can only take individual pictures manually which are saved under Album in the Live Stream. You may also use a microSD card as local storage for your Event Videos and view them later on the in the app. | Maricar P. Wyze | 2023-01-24 |
| Will it work without alexa, google assist, or any other cia spy devices? | 2023-02-21 | Yes you can create a wyze account, download the viewer app on your phone and login to view your camera at any time. | Bartley P. | 2023-02-21 |
| Will it work without alexa, google assist, or any other cia spy devices? | 2023-02-21 | Wyze has its own software interface. It has layers of protection. But, it wants a wifi network to connect. | Philip Jaffarian | 2023-02-22 |
| Will it work without alexa, google assist, or any other cia spy devices? | 2023-02-21 | Amazon Alexa and Google Home Assistance are not required to setup the Wyze Cams. | Maricar P. Wyze | 2023-02-22 |
| will this work with no wifi? | 2023-01-15 | NO it will not work with wifi | J. R. Daniels | 2023-01-16 |
| will this work with no wifi? | 2023-01-15 | During the initial setup, you will need to connect it to WiFi. Then, you can use a microSD card for the camera to record continuously even without an internet connection. | Maricar P. Wyze | 2023-01-16 |
| will this work with no wifi? | 2023-01-15 | Don't think so | Babygirl1957 | 2023-01-16 |
| How do you set-up recording of motion to an sd card? can you set up motion alerts? device needs instructions with it. | 2023-03-15 | Scan the qr code direction to save video are there. Sd cards plugs in cards available for saving video or snaps on motion. Easy cameras to setup | Bartley P. | 2023-03-21 |
| will the camera still record to the sd card if the wifi is down? | 2023-06-18 | Good question. It should as the camera's recording function is not dependent on wifi. | Amazon Customer | 2023-06-18 |
| will the camera still record to the sd card if the wifi is down? | 2023-06-18 | You must have an internet connection to set up the camera and configure it with the Wyze app. And if you have a microSD card inserted and Local recording to a microSD card turned on in your settings, the camera will continuously record to that microSD card, even if offline. | Josan A. Wyze | 2023-06-18 |
| will the camera still record to the sd card if the wifi is down? | 2023-06-18 | Not if it’s on Wi-Fi only. Try to record to the card only I’ve done that. | Ron | 2023-06-18 |