| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you have to pay for a subscription with the app ? | 2023-04-15 | No, but you lose a lot of benefits of having a security camera if you don't, I personally would recommend buying a DVR based system instead. | Vitale J | 2023-04-15 |
| Do you have to pay for a subscription with the app ? | 2023-04-15 | No you don't. App is free and no sub required. If you want to store longer clips in the cloud, then yes you need a subscription but as is you can see live and also get short clips. | SteveShattuck | 2023-04-15 |
| Do you have to pay for a subscription with the app ? | 2023-04-15 | No, the subscription is optional. I put a large micro memory chip in mine and delete whatever it saves at regular intervals (that means when I remember to). I'm happy with their products and the software. | Sam Spangenberg | 2023-04-16 |
| Do you have to pay for a subscription with the app ? | 2023-04-15 | Hello， The app is free, the cloud service requires to payment. However, users who subscribe to the service for the first time can enjoy a free 30-day trial period. | Wansview | 2023-04-17 |
| The page says it has 1x 5v 1a us power supply then below it says it has usb power supply. which is it?? | 2023-03-30 | Hi. It's a usb supply, unless it's a different model than mine | SteveShattuck | 2023-03-30 |
| The page says it has 1x 5v 1a us power supply then below it says it has usb power supply. which is it?? | 2023-03-30 | it is a 5v 1a us USB power supply | Vitale J | 2023-03-30 |
| The page says it has 1x 5v 1a us power supply then below it says it has usb power supply. which is it?? | 2023-03-30 | Standard USB charger like you use on a cell phone, USB cable was long enough to run through a window to an inside outlet | Robert Hardie | 2023-03-31 |
| The page says it has 1x 5v 1a us power supply then below it says it has usb power supply. which is it?? | 2023-03-30 | The USB power supply is 5 volts at 1 amp. This necessitates having either an electric outlet near your camera (I think the attached USB cord is about 8 or 10 feet long) or drilling a hole though your wall near an indoor outlet or running an extension (with the USB power supply attached) between the indoor outlet and the USB cord. While this can be a bit problematic it is not overwhelming and is worth the effort. The Wansview is a nice little item (I have several) and the software (a download) works well and has convenient functions. | Sam Spangenberg | 2023-03-31 |
| The page says it has 1x 5v 1a us power supply then below it says it has usb power supply. which is it?? | 2023-03-30 | Mine has a USB cable and came with an AC to USB power supply. | Mark S. | 2023-03-31 |
| Is this camera compatible with Google Home app? | 2023-05-01 | Sorry don't know I used Blue Iris App. | Edwina Woodward | 2023-05-02 |
| Is this camera compatible with Google Home app? | 2023-05-01 | Yes, it can work with Google Home app. | Wansview | 2023-05-04 |
| Are these 2k because instead of fhd my screen option are 2k or sd? | 2023-03-05 | Hello, the resolution of this camera is 1080P. | Wansview | 2023-03-06 |
| Can i hot wire it to 120vac wire? to replace my existing security camera in my backyard? | 2023-02-11 | Well you can run a wire close to the camera the use the adaptor cuz the camera uses 5V so you need the adaptor I use a regular extension cord | Hector Folgar | 2023-02-11 |
| Can i hot wire it to 120vac wire? to replace my existing security camera in my backyard? | 2023-02-11 | Hello, thanks for your question. This camera supports 5V 1A power cable connection. It is not recommended to use a power supply that does not meet this specification to start, which will damage the camera. | Wansview | 2023-02-16 |
| Does the camera record the audio, or is it just a 2 way comm feature? Need one that will record audio and video. | 2022-12-18 | Yes, it records audio and video quite well. | Amazon Customer | 2022-12-18 |
| How does the "Smart Siren" work? | 2023-04-19 | There is a place to hit the "siren" button in the app. It's something you turn on yourself, like a panic button. | Kayla H | 2023-04-19 |
| How does the "Smart Siren" work? | 2023-04-19 | When someone approaches within detectable range, the siren is triggered. I tried it, and it is not very loud. | Robert Hardie | 2023-04-19 |
| How does the "Smart Siren" work? | 2023-04-19 | Hello, Please turn on Motion Alerts in app--settings and go to the Live page and enable "Trigger by motion". Once the camera detects motion, the camera will make an alert sound. | Wansview | 2023-04-19 |
| Can you use a 5v 1a power supply instead of the usb power supply? | 2023-04-01 | I don't think so unless you rewire it. The connection is on the inside of the housing. | rbrown226 | 2023-04-01 |
| Can you use a 5v 1a power supply instead of the usb power supply? | 2023-04-01 | Sorry I'm not sure I use the usb connection. But the cameras are great I have 3 of them. | Amazon Customer | 2023-04-01 |
| Can I get a better antenna for it | 2022-12-18 | I believe any standard antenna mount will screw into the antenna port. | rbrown226 | 2023-01-25 |
| I already have one of these, can I connect the second one to my app? | 2023-03-14 | Hello, Yes, you can connect more than one camera to Wansview cloud app. | Wansview | 2023-03-14 |
| I already have one of these, can I connect the second one to my app? | 2023-03-14 | yes | Robert Hardie | 2023-03-14 |
| I already have one of these, can I connect the second one to my app? | 2023-03-14 | if its a wansview cloud camera yes you can | Vitale J | 2023-03-14 |
| what app is used ? | 2023-06-19 | Wansview | shelby228 | 2023-06-19 |
| what app is used ? | 2023-06-19 | Wansview Cloud | Diana Mickelsen | 2023-06-19 |
| what app is used ? | 2023-06-19 | Wansview cloud | Emma | 2023-06-19 |
| what app is used ? | 2023-06-19 | Wansview Cloud app. Please download it from App store or Google play. | Wansview | 2023-06-20 |
| Can I use the existing rca cable from another camera system to power the W9? | 2023-01-25 | No | Vitale J | 2023-01-25 |
| Can I use the existing rca cable from another camera system to power the W9? | 2023-01-25 | No. It plugs into a 120 volt outlet. | Kenneth J. | 2023-01-25 |
| Can I use the existing rca cable from another camera system to power the W9? | 2023-01-25 | I can't answer without knowing your existing system's voltage, connector barrel diameter, and polarity. But, if they match then yes you can if you have enough wattage left. | Roland R. Kelly II | 2023-01-25 |
| Can I use the existing rca cable from another camera system to power the W9? | 2023-01-25 | No, the new power cords are USB cables and a 120 / USB adapter. | rbrown226 | 2023-01-25 |
| Can I use the existing rca cable from another camera system to power the W9? | 2023-01-25 | Hello, Thanks for the question. I am sorry that the power cable of the W9 camera cannot be removed and can only be replaced by the power adapter. Hope it helps. | Wansview | 2023-01-27 |
| Does this have/support auto tracking? | 2023-01-07 | Not sure. Maybe if you subscribe? | fzeun2000 | 2023-01-07 |
| Does this have/support auto tracking? | 2023-01-07 | It does not | Stinney | 2023-01-07 |
| can motion notification be turned off in the app i dont want it | 2023-02-13 | Yes | fzeun2000 | 2023-02-13 |
| can motion notification be turned off in the app i dont want it | 2023-02-13 | Yes | Amazon Customer | 2023-02-13 |
| can motion notification be turned off in the app i dont want it | 2023-02-13 | Yes. It's easy to turn on and off and you can also adjust the area that is being monitored. Just just by pointing the camera but also you have the ability to limit it where the camera is pointing. I'm very happy with it. | SteveShattuck | 2023-02-13 |
| can motion notification be turned off in the app i dont want it | 2023-02-13 | Yes. | Carol J. | 2023-02-13 |
| can motion notification be turned off in the app i dont want it | 2023-02-13 | Yes, please disable alert notification on App--Me--General settings if you don't want it. | Wansview | 2023-02-16 |
| solo puedo ver cuando estoy conectado en la misma red de internet, si no estoy en la misma red sale conectando... que debo hacer ? | 2023-04-22 | Yo puedo ver con otra red. Inclusive si estoy en otra ciudad! | Lucy Formica | 2023-04-22 |
| solo puedo ver cuando estoy conectado en la misma red de internet, si no estoy en la misma red sale conectando... que debo hacer ? | 2023-04-22 | Solo restablece la cámara de nuevo trae un pequeño botón que con una pluma o lápiz puedes aplanar para la restablecer | Elvia Castillo | 2023-04-22 |
| solo puedo ver cuando estoy conectado en la misma red de internet, si no estoy en la misma red sale conectando... que debo hacer ? | 2023-04-22 | Lo importante es que la camara este conectada a internet, desde su dispositivo puede acceder a la camara sin importar que red de internet use | luis gomez | 2023-04-22 |
| solo puedo ver cuando estoy conectado en la misma red de internet, si no estoy en la misma red sale conectando... que debo hacer ? | 2023-04-22 | Hello, Sorry for the inconvenience. After checking out, we found that the P2P server didn't update successfully, which caused the problem. With our technicians' efforts, now it is fixed and your camera could be online normally. If you have other questions, please go to app--Me--contact us. Thank you. | Wansview | 2023-04-23 |
| does this camera work with google home app? | 2023-03-24 | no | Mrs. K | 2023-03-25 |
| does this camera work with google home app? | 2023-03-24 | Hello, Yes, it works with Google home app. | Wansview | 2023-03-27 |
| Does it work with Yi Iot app ? | 2023-02-11 | it works with the wansview cloud app. | Vitale J | 2023-02-11 |
| Does it work with Yi Iot app ? | 2023-02-11 | Sorry that’s WAY above my pay grade. LOL Have no idea | Karen D | 2023-02-11 |
| Does it work with Yi Iot app ? | 2023-02-11 | Hello, thanks for your question. Sorry, this camera can only work with Wansview Cloud App. Hope it helps. | Wansview | 2023-02-16 |
| Does it work with Yi iot app? | 2023-02-10 | No you have to use the camera own app | Hector Folgar | 2023-02-11 |
| Are the IR lights visible at night? | 2023-05-13 | Yes | Diana Mickelsen | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | They are! | Emma | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | Yes. | BuggzyDuhGoon | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | The IR wavelength is invisible to the human eye (fortunately). There are a number of settings available in the app which allow you to turn off the IR if you are using another IR light source or if the area is always well lighted. IR pix are in B&W, daylight or artificial lighting pix are in color. You can select to receive alerts, replay recordings, use the console to move camera, set a default camera position and sound the siren. I'm happy with mine and bought a second which is a screw-in lightbulb style. It has slightly different options including a programmable white light with several setting options. The screw-in type can be used conveniently as a porch light, but comes with an inexpensive socket if you wish to wire it in another location (or have an electrician wire the location for you). | Sam Spangenberg | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | All you can see is small red (IR) LEDs in the camera front, but they help provide a very clear BW image on your monitor device (ie: phone, tablet, and etc). | Mark K. | 2023-05-14 |
| Are the IR lights visible at night? | 2023-05-13 | Yes, when night vision is switched on, a visible infra-red light will come on at night. | Wansview | 2023-05-18 |
| Will it work with Cat 6 internet? | 2022-12-27 | Not sure but I think so. I would check with someone else. I used it witeless. It does have a cat connetion | Bob | 2022-12-27 |
| Will it work with Cat 6 internet? | 2022-12-27 | I doubt this camera will work with that speed because: Cat 6 Speed (Up to 10 Gbps Max.) Cat 6 is pricier and faster than Cat 5, but also limited by distance. Cat 6 supports data transfer speeds up to 10 Gbps at 250 MHz with even less (or no) cross talk interference, due to the cable’s improved insulation. However, its 10 Gbps speed is effective only up to 164 feet. Despite this limitation, Cat 6 cabling is more qualified to handle the fast pace of Gigabit Ethernet networks. It’s likely Cat 6 will eventually replace HDMI as the audio/video transmission standard in the future. This outdoor camera is to be used either by wireless or ethernet cable with speed of 2.4ghz or 1gb which is the one I'm using with a 100feet ethernet cable. | JR | 2022-12-27 |
| Will it work with Cat 6 internet? | 2022-12-27 | Yes | Stinney | 2022-12-27 |
| Can these mount underneath the the sofett, meaning can you attach it from the top instead of the wall and will the picture ok when viewin | 2023-03-04 | Not the one I purchased, it is only a wall mount. It wouldn't be able to pivot if attached to the top. They may make one now that does. | Diana Mickelsen | 2023-03-04 |
| Can these mount underneath the the sofett, meaning can you attach it from the top instead of the wall and will the picture ok when viewin | 2023-03-04 | Video could not be loaded | Chris K | 2023-03-04 |
| Can these mount underneath the the sofett, meaning can you attach it from the top instead of the wall and will the picture ok when viewin | 2023-03-04 | Hi, yes, as long as you have space under your sofa to fit the camera, you can install it. If there is not enough light, you can turn on automatic night vision so that you can see a clear picture. | Wansview | 2023-03-06 |
| Es compatible con Android? | 2022-12-22 | Si. | luis gomez | 2022-12-22 |
| In app- motion detection slider goes from low to high... if i wnat to stop recording moths flying around, what setting is best? | 2023-05-30 | We have ours on medium, but even on low it will pick up moths and bats (my boys call them "fire ferries"). | Diana Mickelsen | 2023-05-31 |
| In app- motion detection slider goes from low to high... if i wnat to stop recording moths flying around, what setting is best? | 2023-05-30 | Please slide the setting to the left to the lowest to reduce the sensitivity of detection. | Wansview | 2023-06-02 |
| I have 2 of these cameras and i just got a third one. this one on the screen i can choose 2k or sd. the other ones is fhd or sd. 2k pic is fantastic? | 2023-03-03 | Hello, The new batch of W9 cameras support 2K pixels. The 2K resolution is higher and the picture quality is clearer. | Wansview | 2023-03-07 |
| Is it possible to change the order of cameras in app instead of the last camera added being at the top (1st camera view)? | 2023-04-15 | Not sure, but maybe of you delete the last one then add it back! I guess mine just pop up and I can pick which one to see. | JENNIFER | 2023-04-15 |
| Is it possible to change the order of cameras in app instead of the last camera added being at the top (1st camera view)? | 2023-04-15 | yes, it is posible, just clik at top of right hand, it has a picture there, click there and it will switch position. | Mireya Ch | 2023-04-17 |
| I've formatted and inserted the sd card, and i cannot find the setting a for it in app, and nothing is being saved to the sd... how can this work? | 2023-04-01 | I bought 2 but only one card worked. There different brand, so I though maybe one wasn´t compartible. It is in configuration, see the screen at top right hand. you will see it in the menu. | Mireya Ch | 2023-04-03 |
| Can you use an sd card simultaneously with cloud recording? any problems known? | 2023-02-04 | Yes. I have SD card inserted. And also records to cloud. | JohnD | 2023-02-04 |
| Can you use an sd card simultaneously with cloud recording? any problems known? | 2023-02-04 | I haven't tried that but just from knowing how things work, I don't see why you can't record both locally and in the cloud. | SteveShattuck | 2023-02-04 |
| Why will my camera turn and face the wall? It won't work because it only faces the wall? | 2023-02-07 | Well mine does the same just use the gimbal to get it back to the spot you use | Hector Folgar | 2023-02-11 |
| Why will my camera turn and face the wall? It won't work because it only faces the wall? | 2023-02-07 | Hi, sorry for this issue. Please restart the camera on app--settings--device management, and manually rotate the camera on the App to see if it can be fixed at a certain angle. If you have any questions, please don't hesitate to email us by app--Me--Contact us, we'll do our best to help you. | Wansview | 2023-02-16 |
| What is the average data consumption monthly? | 2023-03-21 | Our camera is on Wi-Fi so when we’re at the house it doesn’t use any data. when I’m away from home I can check it if needed, but uses very little data as I don’t leave it logged on very long. | Diana Mickelsen | 2023-03-21 |
| What is the average data consumption monthly? | 2023-03-21 | Hi. I have no idea as I use most of the viewing on my pc with wifi or my phone with wifi. When I'm away from my home, I only check periodically and or when there is an alert. I have a data plan with 2 gigs/month and I've never come close to going over that. | SteveShattuck | 2023-03-21 |
| What is the average data consumption monthly? | 2023-03-21 | Hello, It depends on how often you open the app to view the camera screen using mobile data and the camera function settings. | Wansview | 2023-03-22 |
| Am i required to use the app to set up the camera before i can add it to my synology surveillance station? | 2023-03-25 | yes | Mrs. K | 2023-03-25 |
| Am i required to use the app to set up the camera before i can add it to my synology surveillance station? | 2023-03-25 | Hello， Yes, please setup the camera on the Wansview cloud app first and then add it to other third-party devices/software. | Wansview | 2023-03-27 |
| I have my motion tracking on 24/7, yet it is not detecting any motion at all, nor is it alerting me, WHY?? | 2023-03-31 | We had this issues and had to reset our cameras ans change the settings. | Kayla H | 2023-03-31 |
| How does 2 way audio works from phone app to camera? | 2023-02-23 | You can hear the audio when you have the live feed open. You can press and hold the button to speak through the camera from your app. | shelby228 | 2023-02-23 |
| How does 2 way audio works from phone app to camera? | 2023-02-23 | Just press the icon on the phone and talk. You can communicate from phone to camera and vice-versa | fzeun2000 | 2023-02-23 |
| How does 2 way audio works from phone app to camera? | 2023-02-23 | Once you have the app going on your phone, just press and hold the microphone icon on the screen and talk. it will come from the camera. Once you let go, or anytime, as long as your phone isn't muted you can hear what's going on in the area. Very sensitive mic on the camera. Hope that helps. | SteveShattuck | 2023-02-23 |
| How does 2 way audio works from phone app to camera? | 2023-02-23 | There is a mic button in the app, you push and hold to talk. I took a screenshot to post but Amazon pic selection does not include screenshots and only old photos, for some very odd reason. | writewilsonback | 2023-02-24 |
| Watching a video on this camera the guy said it only works in temps between minus 10 to 40 degrees, is this really true? If so I will be returning it. | 2023-04-02 | Specs for this from manufacturer say it works in temp. from -10 to 50 Celsius that's 14 to 122 Fahrenheit. | Stinney | 2023-04-03 |
| Watching a video on this camera the guy said it only works in temps between minus 10 to 40 degrees, is this really true? If so I will be returning it. | 2023-04-02 | not aware of any temperature limitations, Units i have working just fine, More than Happy with their performance | Mrs. K | 2023-04-03 |
| Will it work with w4 camera i already have. i currently use 4 w4 cameras and wondering if i can use them all on same wansview app | 2023-04-18 | Hello， Yes, this camera works with the Wansview cloud app just like your W4 cameras. | Wansview | 2023-04-19 |
| Esta cámara puede gravar 24/7 O solo por movimiento | 2022-12-23 | Solo por movimiento | Solange | 2022-12-23 |
| I’m very pleased with the products, have many wins view cameras,. Are there any sophisticated apps or online management tools for lots of cameras? | 2023-04-15 | I think one of the drawbacks to the entire camera marketplace is the need for specific company apps for each camera manufacturer (though I still cynically suspect there is one factory with different manu labels at the end of the assembly line). I think one app would make things more convenient for users but not for manufacturers as it would encourage real competition. | Sam Spangenberg | 2023-04-16 |
| I’m very pleased with the products, have many wins view cameras,. Are there any sophisticated apps or online management tools for lots of cameras? | 2023-04-15 | Hello, Please download the Wansview Cloud PC software from our official website and log in, you will then be able to view multiple cameras on your PC/laptop. | Wansview | 2023-04-17 |
| It says it will work with blue iris but i can't get no video. bi finds it and the software but still no video, any idea what is wrong? | 2023-04-05 | If it's possible, return it. Wansview cameras lack a fully functional rtsp/onvif interface. You might be able to get limited areas working, but not everything. (I wish I would of known what I know now) For low cost cameras that work with BI, check out anpviz or sv3c. | Lbnick | 2023-04-05 |
| It says it will work with blue iris but i can't get no video. bi finds it and the software but still no video, any idea what is wrong? | 2023-04-05 | Ours is just hooked up to WiFi and also pay $2.99 for a protection plan and iCloud storage use. Works fine with video and audio. | Amazon Customer | 2023-04-06 |
| It says it will work with blue iris but i can't get no video. bi finds it and the software but still no video, any idea what is wrong? | 2023-04-05 | Hello， Please add the camera to the blue iris via RTSP protocol. On the page where you enter the parameters, please check: ① the address is the IP address of the camera, which can be found in the App's Devices information. ② You can find the User and Password in the App's Local account ③ Discovery/ONVIF Port is defaulted to 8899. ④ Click Find/inspect and add sccessfully. If it doesn't work, please go to Wansview cloud app--Me--Contact us and send us the camera ID/SN. | Wansview | 2023-04-06 |