| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you have to keep sound on on your phone to receive notifications? I usually turn the sound off at night when I go to bed. | 2022-11-08 | Yes. You need to have sound on to hear it. We have our phones on DND and it stores but does not wake us up | Sandy | 2022-11-08 |
| Do you have to keep sound on on your phone to receive notifications? I usually turn the sound off at night when I go to bed. | 2022-11-08 | No | Wayne | 2022-11-09 |
| What happens if a thief just takes the unit? Current local storage allows me to see, but if camera is off network, do I have access to footage? | 2023-02-10 | Then your shit out of luck! Install them so they can not be reached! | ken hetner | 2023-02-10 |
| What happens if a thief just takes the unit? Current local storage allows me to see, but if camera is off network, do I have access to footage? | 2023-02-10 | Unless you subscribe to Eufy's cloud storage (for a fee), once the camera is off network, you would no longer be able to access the footage. | Some IT Guy | 2023-02-10 |
| What happens if a thief just takes the unit? Current local storage allows me to see, but if camera is off network, do I have access to footage? | 2023-02-10 | I am not sure it hasn’t happened they would need to be there awhile you need tools and ladder to remove it. Reset it if it goes offline | Amazon Customer | 2023-02-10 |
| What happens if a thief just takes the unit? Current local storage allows me to see, but if camera is off network, do I have access to footage? | 2023-02-10 | The unit sends PICs to your phone, so it will be in your control. The light will be gone and there will be live wires, but it will all be seen. | Bill UpNorth | 2023-02-11 |
| What happens if a thief just takes the unit? Current local storage allows me to see, but if camera is off network, do I have access to footage? | 2023-02-10 | No only if it continues online to your network. And if the camera connects and your camera isn't deleted you van view footage, but if your network is deleted you will not see footage. | Maribel Lora | 2023-02-15 |
| I have one light switch for porch and light fixture in front, I want to add this to front fixture but not porch light, suggestions for light switch? | 2023-04-17 | I would purchase a hardwired motion light that you can plug in | Amazon Customer | 2023-04-18 |
| Any Android phones this model won't work with - such as Nokia G300? | 2023-04-18 | I'm sure the Mfg., eufy , could answer that question. Contact them directly. | Wayne | 2023-04-18 |
| Any Android phones this model won't work with - such as Nokia G300? | 2023-04-18 | The device can work with the operating system: Android 5.0+, iOS 11+. | EufyHome | 2023-04-19 |
| Any Android phones this model won't work with - such as Nokia G300? | 2023-04-18 | As long as you can add the app to your phone it should work, at least that’s what the instructions state | steven | 2023-04-19 |
| Any Android phones this model won't work with - such as Nokia G300? | 2023-04-18 | As long as you can download the app. If it's in your app store it should work | ken hetner | 2023-04-19 |
| How much brighter is the 2000 lumen compared to the 2500 lumen? Or are they about the same? | 2023-02-04 | Your question confused me, as I always thought the higher the lumens the brighter the light... | a reader | 2023-02-04 |
| How much brighter is the 2000 lumen compared to the 2500 lumen? Or are they about the same? | 2023-02-04 | Basic math says it's 25% brighter. | Dan Fletcher | 2023-02-04 |
| Motion test mode seems to be not working? when activated the white light goes out but there is no flashing red and no sound beep when i walk around? | 2023-02-26 | Please try to uninstall and install the APP to see whether it helps | EufyHome | 2023-02-27 |
| Motion test mode seems to be not working? when activated the white light goes out but there is no flashing red and no sound beep when i walk around? | 2023-02-26 | You could try holding the reset button down for 15 seconds to factory reset and then reconnecting everything. If you've done that already, it might be defective and you'd need to contact company for replacement. | kbear | 2023-02-27 |
| Can it be mounted under vinyl siding soffit and still get adjusted and have all the alerts/motion sensitivity as on the side mounting? | 2022-11-21 | Sure. The camera has a wide angle but shouldn’t see the soffit. | Judd Whiting | 2022-11-21 |
| Can it be mounted under vinyl siding soffit and still get adjusted and have all the alerts/motion sensitivity as on the side mounting? | 2022-11-21 | If you have power and a junction box, there's no reason you can't mount it to the soffit directly. The range of adjustment for the body and lights might be affected slightly, but I think you'd be able to get good motion and video coverage. You might even be able to mount it with the body to the front and the lights to the rear (kind of 'upside down' compared to wall mounting.) | Some IT Guy | 2022-11-22 |
| Can this camera be used where internet is down? Using only the router and wifi. | 2022-12-31 | If you go through your router then no. | Bill UpNorth | 2022-12-31 |
| Can this camera be used where internet is down? Using only the router and wifi. | 2022-12-31 | No. Internet must be available. | Bama714 | 2022-12-31 |
| Can this camera be used where internet is down? Using only the router and wifi. | 2022-12-31 | When internet goes down camera does not function | a reader | 2023-01-01 |
| Can this camera be used where internet is down? Using only the router and wifi. | 2022-12-31 | Of course if both the camera and viewer are on the same WiFi network. You just won’t have the remote viewing access. | M Turner | 2023-01-01 |
| Can this camera be used where internet is down? Using only the router and wifi. | 2022-12-31 | As long as there is power the camera will continue to record. If you're on the same wifi as the camera, you can view the cameras and captures. You just wouldn't be able to view them remotely without the cameras having internet access. | Some IT Guy | 2023-01-01 |
| Can the Changing modes notification be turned off on this model . | 2023-04-07 | It can be done through the home base if you have a home base otherwise you have to go to the geo settings in the camera and it should be in there on a notifications | Bill Stoll | 2023-04-07 |
| Can the Changing modes notification be turned off on this model . | 2023-04-07 | Currently not supported, sorry. | EufyHome | 2023-04-10 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | Absolutely! Needs constant power 24/7 | a reader | 2023-04-21 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | Yes the power has to be on. | Bruce | 2023-04-21 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | Yes. I have the same setup and I have to leave the switch on for the camera to stay on. | Some IT Guy | 2023-04-21 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | Yes you will need to keep the floodlight camera switch in the ON position. Otherwise it will not record nor will the light come on depending on your setting. If you turn the switch OFF accidentally. When you turn it back on it will take a few minutes before the camera re-sync and start working again. | Peter | 2023-04-22 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | Yes, needs to be connected to continuous power. | jeberg1 | 2023-04-22 |
| The old spotlight that this camera will replace turns on and off with a switch. Does that mean I will have to always keep the switch to “on? | 2023-04-21 | The cameras are designed to conserve battery power and the spotlight will only turn on when motion is detected. | EufyHome | 2023-04-23 |
| What internet speed is needed to connect to Wi-Fi? | 2022-12-18 | It requires 2.4g. I think it's more about your wifi signal strength though. We are happy with them. | Cindy | 2022-12-18 |
| What internet speed is needed to connect to Wi-Fi? | 2022-12-18 | WI-FI at any speed | Charles | 2022-12-19 |
| Are eufy texts w/video charged as a text message on your cellphone plan? or is it part of the app at no charge. | 2023-02-26 | no charge | EufyHome | 2023-02-27 |
| Are eufy texts w/video charged as a text message on your cellphone plan? or is it part of the app at no charge. | 2023-02-26 | It is free. | Amazon Customer | 2023-02-27 |
| Can the light brightness be adjusted up or down? | 2022-12-20 | Yes you can control brightness up and down | Sammy B | 2022-12-21 |
| Can the light brightness be adjusted up or down? | 2022-12-20 | yes they can be adjusted | albano | 2022-12-21 |
| Can the light brightness be adjusted up or down? | 2022-12-20 | No | tom | 2022-12-21 |
| Can the light brightness be adjusted up or down? | 2022-12-20 | Yes, there is a slider adjustment for the floodlight brightness in the app. | Kevin | 2022-12-23 |
| Does this work with apple home kit? I have other cameras from Eufy and with a update they work with the apple home kit | 2023-04-12 | I've heard no, it does not... | a reader | 2023-04-12 |
| Does this work with apple home kit? I have other cameras from Eufy and with a update they work with the apple home kit | 2023-04-12 | No, homekit is not supported. | EufyHome | 2023-04-13 |
| Can I turn notifications to my phone off ? Don't need 45 in/out family notifactions a day.. if so how do you do it? | 2023-02-26 | Yes. On the homescreen, click on the 3 dots in the picture that is from the camera you want to change settings for. A settings symbol will appear. Click on that, and you will see the list of settings, including notifications. | Cindy | 2023-02-26 |
| Can I turn notifications to my phone off ? Don't need 45 in/out family notifactions a day.. if so how do you do it? | 2023-02-26 | You could go to phone settings > Notifications > Allow eufySecurity to disable notification. Or you can go to eufySecurity app > side menu > Settings > App Permissions > Notifications > Turn off Notifications. | EufyHome | 2023-02-27 |
| Can I turn notifications to my phone off ? Don't need 45 in/out family notifactions a day.. if so how do you do it? | 2023-02-26 | On Android - settings, notifications, turn off. On Apple, no idea. | Abe E. Normal | 2023-02-27 |
| How high in feet is the mounting distance range? We have a tall garage and need to make sure someone walking by will trigger the light and recording. | 2023-01-19 | I have one mounted 12 feet high. Probably about 100 feet from the side walk and it still picks up people walking by. | ken hetner | 2023-01-19 |
| How high in feet is the mounting distance range? We have a tall garage and need to make sure someone walking by will trigger the light and recording. | 2023-01-19 | The motion sensor is EXTREMELY sensitive. I have the sensitivity level adjusted all the way down and it still turns at times that I wouldn't expect it to. Unless you're putting it up 3 or 4 stories, you're good. | Some IT Guy | 2023-01-19 |
| How high in feet is the mounting distance range? We have a tall garage and need to make sure someone walking by will trigger the light and recording. | 2023-01-19 | Mine is up 12' from ground and it has good coverage. | Bill UpNorth | 2023-01-20 |
| How high in feet is the mounting distance range? We have a tall garage and need to make sure someone walking by will trigger the light and recording. | 2023-01-19 | A human can trigger my Eufy Floodlight well over 30 feet away. You can adjust the detection zone and sensitivity too! | D. Li | 2023-01-21 |
| No option to turn off notifications. most eff, full effect or inc. thumbnail only choices. too many text msgs | 2023-02-26 | You could go to phone settings > Notifications > Allow eufySecurity to disable notification. Or you can go to eufySecurity app > side menu > Settings > App Permissions > Notifications > Turn off Notifications. | EufyHome | 2023-02-27 |
| Can I add and SD card for more space? | 2023-01-14 | No but you can add cloud space for fee thru Eufy | Maribel Lora | 2023-01-14 |
| Can I add and SD card for more space? | 2023-01-14 | No. | Amazon Customer | 2023-01-14 |
| Can I add and SD card for more space? | 2023-01-14 | No, the memory is not expandable. | Cindy | 2023-01-14 |
| Is there any way to setup the camera so that the floodlight only gets activated if a human is detected (e.g., by using the video vs motion sensor)? | 2023-01-02 | Yes by adjusting the sensitivity | tom | 2023-01-02 |
| I've just finished setting up the light but cannot view or download any event recording, always giving errors. Can Eufyhome tell me how to fix it? | 2022-11-12 | Remove and install equipment. When setting up the QR code needs to be scanned once completing it's should allow to connect to wifi, manually put in you password to connect to wifi this should correct issue if not then you will need to call Eufy support. | Maribel Lora | 2022-11-12 |
| I've just finished setting up the light but cannot view or download any event recording, always giving errors. Can Eufyhome tell me how to fix it? | 2022-11-12 | You need to make sure that you use the correct wifi setting which I think is 2.4 ghz. The direction will tell you what to do. But you do need to carefully follow direction. Call tech support is you still have trouble. | Grandpa W | 2022-11-13 |
| I've just finished setting up the light but cannot view or download any event recording, always giving errors. Can Eufyhome tell me how to fix it? | 2022-11-12 | Resetting the wifi , see if the light going to white light ,it should be fine | justinxu1021 | 2022-11-14 |
| Does this unit have an ethernet connection or only wifi? | 2023-06-12 | Just wifi | jeberg1 | 2023-06-12 |
| Does this unit have an ethernet connection or only wifi? | 2023-06-12 | WIFI only | Ron Ochsner | 2023-06-15 |