| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Depends on the model you buy. Some do, some don’t. Research specs for the model you want to purchase to verify. | terry | 2023-03-20 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Yes, they have sound. On the monitor, you only hear the sound for one camera at a time. | becky | 2023-03-20 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Yes they only have a mic so you can listen to audio from your live stream. | Colin | 2023-03-20 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | These have a microphone in them and you can record audio however you cant talk back as it doesn’t have two-way audio. | Cory H. | 2023-03-20 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Yes | Debby | 2023-03-20 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Hello. Yes, these 4K outdoor security cameras have a built-in microphone for sound recording. For how to enable sound on live view via the Reolink app, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000790246 | ReolinkDirect | 2023-03-21 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Yes it does. But sometimes you might loose connection to the camera. Not sure if it's from the camera or from the recording device. | Dalerjon | 2023-03-22 |
| Do these cameras have a microphone or sound device option? | 2023-03-20 | Yes and it works great | CARRILLORACING | 2023-03-23 |
| Hey! Anyone knows if the Reolink system may handle different properties in the app with the same username without logging in/out? | 2023-01-26 | Hello. Yes, you can add as many cameras/NVRs to the same Reolik app and check them together(max 16 cameras). After adding the camera/NVR to the Reolink software and inputting the login password, they will be saved on the app, and not need to input the login password again. | ReolinkDirect | 2023-01-27 |
| Dose it work ith Annke nvr? | 2022-12-23 | Hello, we are sorry to tell Reolink PoE cameras can not support third-party NVRs. Reolink PoE NVR is recommended for full compatibility. | ReolinkDirect | 2022-12-23 |
| S the rlc-810 compatable with nvr rl n8 410? | 2023-01-10 | Hello. Yes, RLC-810 4K PoE camera can work with RLN8-410 8 channel NVR. | ReolinkDirect | 2023-01-11 |
| Is this camera 2.8mm | 2022-12-22 | Hello. Please note that the lens for this 4K security IP camera is 4.00mm. We don't have the 2.8mm version on our Amazon store currently. | ReolinkDirect | 2022-12-23 |
| The specs say these only work down to 14 degrees. Sometimes the weather is a little colder than that where I am. Will they still work? | 2022-12-06 | Hello, the operating temperature is -10°C(14°F)~+55°C(131°F). The camera may generate some heat by itself when working, and it might continue to work when the temperature is lower a little than 14°F. But it's suggested to use the camera in the temperature range. | ReolinkDirect | 2022-12-08 |
| Does it come with that little black box that's in the picture or do I have to buy that separately? | 2023-06-03 | The DVR recorder? No, that is an optional extra. | Colin | 2023-06-03 |
| Does it come with that little black box that's in the picture or do I have to buy that separately? | 2023-06-03 | Im assuming you’re talking about the NVR. That is separate from this listing but you can record without it if you put micro SD card in the cameras itself. These support up to 256gb. Or they have other bundles with the NVR. Usually they come with at least 4 cameras though depending on how many you are looking to have. I dont have the NVR and just use the cards in the cameras. | Cory H. | 2023-06-03 |
| Does it come with that little black box that's in the picture or do I have to buy that separately? | 2023-06-03 | Just the cameras , cat5 cable and mount .The NVR has to buy separately . | eej | 2023-06-03 |
| Does it come with that little black box that's in the picture or do I have to buy that separately? | 2023-06-03 | Hello. The package of 4K Outdoor Cameras RLC-810A (pack of 2) does not include the NVR recorder. If you want to use the NVR, you need to buy it separately. Here is the link for the 8CH NVR: https://www.amazon.com/dp/product/B01D2TQXJW | ReolinkDirect | 2023-06-04 |
| I intend to use them in an existing non-Reolink network of cameras, addressed via ip address. Is there a default ip address that can be changed ? | 2023-03-04 | I connected them to a stand alone network with a DHCP server. When powered up they picked up an address from that server so I surmise that they are configured for DHCP out of the box. I just put a reservation in for that mac address so they always get the same IP. | PhiNew | 2023-03-04 |
| I intend to use them in an existing non-Reolink network of cameras, addressed via ip address. Is there a default ip address that can be changed ? | 2023-03-04 | Hello. The camera needs to be connected to a router to obtain an IP address, and then you can find the camera's IP address on your router interface or in the camera's network settings. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-05 |
| On the back of my nvr it has a connection by the name of esata. what does that stand for? | 2023-01-14 | For an external hard drive . | eej | 2023-01-15 |
| On the back of my nvr it has a connection by the name of esata. what does that stand for? | 2023-01-14 | That is for a external serial ata hard drive. | melvin R Gore | 2023-01-15 |
| On the back of my nvr it has a connection by the name of esata. what does that stand for? | 2023-01-14 | Esata means external SATA where SATA is a high speed hard disk connection normally found inside computers. So you can connect a hard disk to it and data will transfer very fast | Patrick Mackay | 2023-01-15 |
| On the back of my nvr it has a connection by the name of esata. what does that stand for? | 2023-01-14 | Hello. If you want to expand the storage of the HDD, you can add an external HDD (up to 6TB) to the NVR via the eSATA port. And you can connect these two 4K security cameras to the RJ45 port of the NVR via ethernet cable to get power and network connection. | ReolinkDirect | 2023-01-15 |
| On the back of my nvr it has a connection by the name of esata. what does that stand for? | 2023-01-14 | Esata means external SATA where SATA is a high speed hard disk connection normally found inside computers. So you can connect a hard disk to it and data will transfer very fast | Patrick M | 2023-01-15 |
| Are these compatible with a synology nas? | 2022-12-09 | Hello. These 4K PoE cameras work with Synology. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-12-10 |
| Does it work with 5g? | 2023-03-26 | Yes it does. I have about 10-14 of them. Works great | Vito | 2023-03-26 |
| Does it work with 5g? | 2023-03-26 | Hello. Please note that this 4K security outdoor camera needs to connect to the network via cable directly and can't support wifi or cellular connection. As long as these cameras have an internet connection, you can view the camera remotely (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. | ReolinkDirect | 2023-03-27 |
| I purchased 6 of these cameras and the reolink nvr rln8-410. i am unable to playback clips from the app without a sd card. why do i need the nvr? | 2023-01-31 | I am in the same boat ! Just ordered an NVR, but only think it will be faster then none ? Have you put a hdd in NVE ? set it up. Do not know yet, mine coming later this week. My camera's have 3-20 second delay showing real life pictures over my old security camera. Also nvr is direct to camera's may speed up display times ? By passing your router/switch connection ? Good luck. | NJ tradesman | 2023-01-31 |
| I purchased 6 of these cameras and the reolink nvr rln8-410. i am unable to playback clips from the app without a sd card. why do i need the nvr? | 2023-01-31 | Hello. If you have added these 4K security cameras to the NVR via cable/local network, the recording video will be stored on the hard disk inside the NVR. Please access NVR via the Reolink app to check the recording clips. If still can't work, please enter this link and reply 'Contact the seller' for further assistance: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-01 |
| What chipset is used in this camera? i'm looking for a camera i can flash with openipc firmware. | 2022-11-29 | Hello. Afraid not. Reolink camera can only use the firmware version updated from Reolink only. | ReolinkDirect | 2022-12-01 |
| Do these cameras work with the Reolink app, including SD playback? | 2022-12-18 | Hello. Yes, these 4K Outdoor home security Cameras can work with the Reolink app and PC client. And you can check the living video and recording video stream directly from the Reolink app. | ReolinkDirect | 2022-12-19 |
| Do these work with amcrest nvr.? | 2023-05-04 | Consult the manufaacturer of the nvr. I have no experience with Amcrest. | terry | 2023-05-04 |
| Do these work with amcrest nvr.? | 2023-05-04 | Hello. We are afraid not. It is recommended to use Reolink NVR with these 4K PoE security cameras. | ReolinkDirect | 2023-05-05 |